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Generate an encryption key

If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.

Before you begin: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the home screen or in a folder, click the Options icon.
  2. Click Security > Security Status Information.
  3. Highlight a service.
  4. Press the Menu key.
  5. Click Regenerate Encryption Key.
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