Pending songs are not downloaded to my smartphone

If the songs in your Wi-Fi Music Sync list are pending and aren't being downloaded from your computer to your BlackBerry smartphone, try the following actions:

  • Verify that your smartphone is within range of the Wi-Fi® network that your computer is connected to.
  • Verify that your smartphone has enough available storage. Try transferring media files that you have stored on your smartphone to a media card.
  • Verify that the songs aren't being played on your computer or have not been deleted from your computer.
  • Verify that your smartphone is charged. If the battery power level drops below 5 per cent, you cannot download your songs.
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