User Guide

Local Navigation

• Quick Help
• Tips and shortcuts
• Phone
  • How to: Phone
    • Phone at a glance
    • Phone icons
    • Phone basics
      • Find your phone number
      • Make a call
      • Answer or end a call
      • Answer a second call
      • Change your ring tone, notifiers, reminders, or alerts
      • Mute a call
      • Place a call on hold
      • Dial using numbers or letters
      • Switch applications during a call
      • About using a headset
    • Emergency calls
      • About emergency calls and Emergency Callback Mode
      • Make an emergency call
    • Volume
      • Adjust the volume
      • Change the default volume for calls
      • Improve sound quality during a call
      • Improve sound quality for all calls
    • Speed dial
      • Set up speed dial for a contact
      • Change the contact that is assigned to a speed dial key
    • Call waiting, call forwarding, and call blocking
      • Turn on or turn off call waiting
      • About call forwarding
      • Forward or stop forwarding calls
      • Add, change, or delete a call forwarding number
      • About call blocking
      • Block or stop blocking calls
      • Change the call blocking password
    • Fixed dialing and smart dialing
      • About fixed dialing
      • Turn on fixed dialing
      • Add, change, or delete a contact in your fixed dialing list
      • About smart dialing
      • Add, change, or delete a call forwarding number
    • Conference calls
      • About conference calls
      • Make a conference call
      • Create a phone number link for a conference call
    • Call logs
      • About call logs
      • Send a call log
      • Delete call logs
      • Add, change, or delete call log notes
      • View or hide call logs in the Messages application
    • Multiple phone numbers
      • About multiple phone numbers
      • Switch the active phone number
    • Phone options
      • Turn on or turn off dialing from the lock screen
      • Sort phone numbers or contacts on the phone screen
      • Hide or display your phone number when you make calls
      • Turn off the prompt that appears before you delete items
      • Change how you answer or end calls with the holster
      • Change how you answer calls with a headset
      • Reset a call timer
      • Turn on hearing aid mode
      • About TTY support
      • Turn on or turn off TTY support
    • Voice mail
      • About your voice mail greeting and voice mail password
      • Check your voice mail
      • Change the voice mail access number and password
      • Change how many times your smartphone rings before the call goes to voice mail
  • Tips: Phone
    • Phone shortcuts
  • Personalize: Phone
    • Change your ring tone, notifiers, reminders, or alerts
    • Change the default volume for calls
    • Change the voice mail access number and password
    • Change how many times your smartphone rings before the call goes to voice mail
    • Set up speed dial for a contact
    • Add, change, or delete a call forwarding number
    • Change the call blocking password
    • Add, change, or delete a contact in your fixed dialing list
    • Change how you answer or end calls with the holster
  • Troubleshooting: Phone
    • Some features aren't available on my smartphone
    • I can't make or receive calls
    • I can't check my voice mail
    • I can't block calls
    • I can't change the number of times that my smartphone rings
    • My phone number appears as Unknown in the Phone application
    • My headset makes calls instead of my smartphone
• Voice commands
• Messages
• Files and attachments
• Media
• Ring tones, sounds, and alerts
• Browser
• Calendar
• Contacts
• Clock
• Tasks and memos
• Typing
• Keyboard
• Language
• Screen display
• GPS technology
• Compass
• Maps
• Applications
• BlackBerry Device Software
• Manage Connections
• Bluetooth technology
• NFC technology
• Smart accessories
• Power and battery
• Storage space and media cards
• Search
• SIM card
• Security
• Service books and diagnostic reports
• Synchronization
• Accessibility options
• Calculator
• Glossary
• Legal notice