User Guide

Local Navigation

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

  • The attachment information might not be available on the BlackBerry Enterprise Server.
  • Your administrator might have set options to prevent you from opening attachments in encrypted messages.
  • You might have received the message from an email account that doesn't support attachments in encrypted messages.
  • The message might have been encrypted with an algorithm that isn't supported.
  • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

Was this information helpful? Send us your comments.