User Guide
Local Navigation
- Quick Help
- Tips and shortcuts
- Phone
- Voice commands
- Messages
- Email
- Getting started: Email
- How to: Email
- Composing and sending email
- Send an email
- Resend a message
- Check spelling
- Save a draft of a message
- Attach a file to an email
- Attach a contact card to a message
- Change the email address that you use to send messages or meeting invitations
- Delete the disclaimer from an email
- Delete the original text from a reply message
- Set the importance level for an email or a PIN message that you send
- Blind carbon copy a contact
- Stop a message from sending
- Email filters
- Synchronizing email
- About synchronization and reconciliation
- Synchronize email over the wireless network
- Delete email on your smartphone and in your email application on your computer
- Empty the deleted items folder on your computer from your smartphone
- About synchronization conflicts
- Manage email reconciliation conflicts
- Stop forwarding email to your smartphone
- Viewing and replying to email
- Organizing your email inbox
- Save a message
- Delete a message
- About flags
- Add, change, or remove a flag
- Change how you group email messages
- Hide sent messages from the message inbox
- Hide messages from the Messages application
- Change how a message inbox displays messages
- Use color to differentiate work messages from other messages
- Mark a message as read or unread
- Storing and filing email
- About synchronization of email folders
- File an email
- Add, move, rename, or delete an email folder
- Forward messages from a specific email folder to your smartphone
- Hide filed email from the message inbox
- View filed messages
- Set how long your smartphone stores messages
- Stop storing messages sent from your computer on your smartphone
- Stop storing messages sent from your smartphone on your computer
- Email options
- Add or change your signature
- Receive only the first section of long email messages
- View or hide call logs in the Messages application
- Set an out-of-office reply
- Change options for your personal email account
- Turn on or turn off read receipts
- Stop loading pictures in HTML email messages
- Turn off the prompt that appears before downloading external pictures in HTML email messages
- Open a new message automatically when you remove your smartphone from your holster
- Stop displaying recent contacts in email address fields
- Turn off the prompt that appears before you delete a message
- Hide the new or unread message indicator
- Turn off the prompt that appears when you mark messages as read
- Google
Mail
- About Google Mail on your smartphone
- Add or remove a Google Mail star
- Apply or remove a Google Mail label
- View Google Mail messages with a specific label
- Create or delete a Google Mail label
- Archive a Google Mail message or conversation
- Move archived Google Mail messages to your message inbox
- Report spam sent to your Google Mail account
- Composing and sending email
- Tips: Email
- Personalize: Email
- Troubleshooting: Email
- I can't send messages
- I'm not receiving messages
- Email messages aren't reconciling over the wireless network
- Some messages no longer appear on my smartphone
- A message, attachment, or Google Mail conversation is cut short or doesn't appear
- HTML email messages don't appear correctly
- Some email folders appear dimmed
- Email filters aren't working correctly
- The number of new or unread messages is different than I expect
- I can't use a shortcut to view one type of message in a message inbox
- Some features aren't available on my smartphone
- Text messages
- How to: Text messages
- About text messages
- Message inbox icons
- Composing and sending text messages
- Send a text message
- Resend a message
- Attach a media file, contact card, appointment, or location to a text message
- Attach a contact card to a message
- Set the importance level for text messages that you send
- Request delivery notification or read notification for a text message
- Stop a message from sending
- Set whether pressing the Enter key sends text messages
- Viewing and replying to text messages
- Organizing and storing text messages
- Options for text messages
- Stop receiving text messages when roaming
- Block text messages
- Turn off Word Substitution for text messages
- Set how long your service center attempts to send text messages
- Set a wireless network type for sending text messages
- Open a new message automatically when you remove your smartphone from your holster
- Hide the new or unread message indicator
- Turn off the prompt that appears before you delete a message
- Turn off the prompt that appears when you mark messages as read
- Cell broadcasting
- Tips: Text messages
- Personalize: Text messages
- Troubleshooting: Text messages
- How to: Text messages
- PIN messages
- Attachments
- Security options
for messages
- Block incoming messages
- Allow messages from contacts in your contact list or allowed sender list
- Add a contact to your allowed sender list
- Reset a blocked message counter
- S/MIME-protected messages
- S/MIME-protected message basics
- About signing and encrypting messages
- Sign or encrypt a message
- Encrypt a message with a passphrase
- Attach a certificate to a message
- Download the certificate used to sign or encrypt a message
- Add a certificate from a message
- Add a certificate from an attachment
- Attachment indicators in S/MIME-protected messages
- Add connection information for a certificate server from a message
- View the certificate used to sign or encrypt a message
- View encryption information for a weakly encrypted message
- S/MIME-protected message status
- S/MIME-protected message options
- Change your signing or encryption certificate
- Change options for downloading attachments in encrypted messages
- Change the default signing and encryption option
- About message classifications
- Change the default message classification
- Change the size of S/MIME indicators in messages
- Change the encryption algorithms for S/MIME-protected messages
- Request delivery notification for signed S/MIME-protected messages
- Turn off the prompt that appears before an S/MIME-protected message is cut short
- Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
- S/MIME-protected message troubleshooting
- S/MIME-protected message basics
- IBM Lotus Notes native encrypted messages
- PGP protected messages
- PGP protected message basics
- About signing and encrypting messages
- Sign or encrypt a message
- Encrypt a PGP protected message with a passphrase
- Attach a PGP key to a message
- Download the PGP key used to sign or encrypt a message
- Add a PGP key from a message
- Add a PGP key from an attachment
- Attachment indicators in PGP protected messages
- Add connection information for a certificate server from a message
- View the PGP key used to sign or encrypt a message
- PGP protected message status
- PGP protected message options
- Change your signing and encryption key
- Change options for downloading attachments in encrypted messages
- Change the default signing and encryption option
- About message classifications
- Change the default message classification
- Change the size of PGP indicators in messages
- Change the encryption algorithms for PGP protected messages
- Turn off the prompt that appears before a PGP protected message is truncated
- Turn off the prompt that appears when you use a PGP key that is not recommended for use
- Troubleshooting: PGP protected messages
- PGP protected message basics
- Email
- Files and attachments
- Media
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- Glossary
- Legal notice
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User Guide
BlackBerry Curve 9380 Smartphone - 7.0
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.
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messages aren't reconciling over the wireless network