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I can't pair with a Bluetooth enabled device

Try the following actions:

  • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
  • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
  • If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.
  • Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the Menu key > Save.

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