Delete the data from your smartphone

Before you delete the data from your BlackBerry® smartphone, consider backing up the data so that you have a copy on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your smartphone, the process continues after the smartphone restarts.
  1. Connect your smartphone to your computer.
  2. On your computer, in the Applications folder, click the BlackBerry Desktop Software icon.
  3. On the Device menu, click Clear Data.
  4. Do one of the following:
    • To delete all your smartphone data, click All data.
    • To delete specific data, click Selected data. Select the check box beside one or more databases.
  5. If necessary, do any of the following:
    • To create a backup file for your smartphone data, select the Backup data before clearing check box.
    • To encrypt the backup file, select the Encrypt backup file check box. Type a password.
  6. Click Clear.

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