Error Messages Guide - BlackBerry Smartphones

Error Messages Guide

6.0

Error messages: BlackBerry Device Software

"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."

Error message and cause

Possible solution

Error 101: Application error

Error 102: Java file error

Error 106: Graphics system error

Error 205: Security service error

Error 502: Process terminated error

Error 503: Data corruption issue

Error 504: Data corruption issue

Error 505: BlackBerry Device Software update error

Error 507: Application file error

Error 508: Invalid object found

Error 512: System error

Error 523: BlackBerry Device Software error

Error 525: System error

Error 526: Critical object missing

Error 527: Critical object missing

Error 529: File system corruption

Error 532: Application error

Error 543: Incompatible file system

Error 552: Insufficient storage space available during startup

Error 561: Application error

Error 602: Application error

Error 603: Application error

Try the following actions:

  • Reset your BlackBerry® smartphone.
  • If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data.

Error 200: BlackBerry Device Software error

Error 545: Incompatible file system

Try the following actions:

  • Reset your smartphone.
  • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
  • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.

Error 203: Application process terminated

Reset your smartphone.

Error 501: Memory corruption

Error 517: Hardware/software conflict

Error 547: Hardware or system issue

Contact your wireless service provider.

Error 513: User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts

When this error occurs, all of your smartphone data is deleted to prevent unauthorized access to your information.

If your email account uses a BlackBerry® PlayBook™ Administration Service, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator.

Try the following actions:

  • Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
  • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.

Error 576: IT policy issue

Contact your administrator.

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error.
Before you begin:

Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop Software.

  1. Connect your smartphone to your computer.
  2. Open the BlackBerry Desktop Software.
  3. In the BlackBerry Desktop Software, click Update.
  4. To download the most recent version of your BlackBerry Device Software, click Get update.
  5. Do any of the following:
    • To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.
    • To encrypt your backup data, click Encrypt backup file.
    • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.
  6. Click Install update.