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Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Change the On Conflicts field.
  5. Press the Menu key > Save.

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