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I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

  • The attachment information might not be available on the BlackBerry® Enterprise Server.
  • Your administrator might have set options to prevent you from opening attachments in encrypted messages.
  • You might have received the message from an email account that doesn't support attachments in encrypted messages.
  • The message might have been encrypted with an algorithm that isn't supported.
  • If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

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