User Guide
Local Navigation
- Quick Help
- Tips and shortcuts
- Phone
- How to: Phone
- Phone at a glance
- Phone icons
- Phone basics
- Emergency calls
- Volume
- Speed dial
- Call waiting, call forwarding and call blocking
- Fixed dialling and smart dialling
- Conference calls
- Call logs
- Multiple phone numbers
- Phone options
- Turn on or turn off dialling from the lock screen
- Sort phone numbers or contacts on the phone screen
- Hide or display your phone number when you make calls
- Turn off the prompt that appears before you delete items
- Change how you answer or end calls with the holster
- Change how you answer calls with a headset
- Reset a call timer
- About hearing aid mode
- Turn on hearing aid mode
- About TTY support
- Turn on or turn off TTY support
- Voice mail
- Tips: Phone
- Personalise: Phone
- Change your ringtone, notifiers or reminders
- Change the default volume for calls
- Change the voice mail access number and password
- Change how many times your smartphone rings before the call goes to voice mail
- Set up speed dial for a contact
- Add, change or delete a call forwarding number
- Change the call blocking password
- Add, change or delete a contact in your fixed dialling list
- Change how you answer or end calls with the holster
- Change how you answer or end calls with the holster or the slider
- Troubleshooting: Phone
- Some features aren't available on my smartphone
- I can't make or receive calls
- I can't check my voice mail
- I can't block calls
- I can't change the number of times that my smartphone rings
- My phone number appears as Unknown in the Phone application
- I can't make calls using a voice command
- My headset makes calls instead of my smartphone
- How to: Phone
- Voice commands
- Messages
- Email
- Getting started: Email
- How to: Email
- Composing and sending email
- Send an email
- Resend a message
- Check spelling
- Save a draft of a message
- Attach a file to an email
- Attach a contact card to a message
- Change the email address that you use to send messages or meeting invitations
- Delete the disclaimer from an email
- Delete the original text from a reply message
- Set the importance level for an email or a PIN message that you send
- Blind carbon copy a contact
- Stop a message from being sent
- Email filters
- Synchronising email
- About synchronisation and reconciliation
- Synchronise email over the wireless network
- Delete email on your smartphone and in your email application on your computer
- Empty the deleted items folder on your computer from your smartphone
- About synchronisation conflicts
- Manage email reconciliation conflicts
- Stop forwarding email to your smartphone
- Viewing and replying to email
- Organising your email inbox
- Save a message
- Delete a message
- About flags
- Add, change or remove a flag
- Change how you group email messages
- Hide sent messages from the message inbox
- Hide messages from the Messages application
- Change how a message inbox displays messages
- Use colour to differentiate work messages from other messages
- Mark a message as read or unread
- Storing and filing email
- About synchronisation of email folders
- File an email
- Add, move, rename or delete an email folder
- Forward messages from a specific email folder to your smartphone
- Hide filed email from the message inbox
- View filed messages
- Set how long your smartphone stores messages
- Stop storing messages sent from your computer on your smartphone
- Stop storing messages sent from your smartphone on your computer
- Email options
- Add or change your signature
- Receive only the first section of long email messages
- View or hide call logs in the Messages application
- Set an out-of-office reply
- Change options for your personal email account
- Turn on or turn off read receipts
- Stop loading pictures in HTML email messages
- Turn off the prompt that appears before downloading external pictures in HTML email messages
- Open a new message automatically when you remove your smartphone from your holster
- Stop displaying recent contacts in email address fields
- Turn off the prompt that appears before you delete a message
- Hide the new or unread message indicator
- Turn off the prompt that appears when you mark messages as read
- Google
Mail
- About Google Mail on your smartphone
- Add or remove a Google Mail star
- Apply or remove a Google Mail label
- View Google Mail messages with a specific label
- Create or delete a Google Mail label
- Archive a Google Mail message or conversation
- Move archived Google Mail messages to your message inbox
- Report spam sent to your Google Mail account
- Composing and sending email
- Tips: Email
- Personalise: Email
- Troubleshooting: Email
- I can't send messages
- I'm not receiving messages
- Email messages aren't reconciling over the wireless network
- Some messages no longer appear on my smartphone
- A message, attachment or Google Mail conversation is cut short or doesn't appear
- HTML email messages don't appear correctly
- Some email folders appear dimmed
- Email filters aren't working correctly
- The number of new or unread messages is different than I expect
- I can't use a shortcut to view one type of message in a message inbox
- Some features aren't available on my smartphone
- Text messages
- How to: Text messages
- About text messages
- Message inbox icons
- Composing and sending text messages
- Send a text message
- Resend a message
- Attach a media file, contact card, appointment or location to a text message
- Attach a contact card to a message
- Set the importance level for text messages that you send
- Request delivery notification or read notification for a text message
- Stop a message from being sent
- Set whether pressing the Enter key sends text messages
- Viewing and replying to text messages
- Organising and storing text messages
- Options for text messages
- Stop receiving text messages when roaming
- Block text messages
- Turn off Word Substitution for text messages
- Set how long your service centre attempts to send text messages
- Set a wireless network type for sending text messages
- Open a new message automatically when you remove your smartphone from your holster
- Hide the new or unread message indicator
- Turn off the prompt that appears before you delete a message
- Turn off the prompt that appears when you mark messages as read
- Cell broadcasting
- Tips: Text messages
- Personalise: Text messages
- Troubleshooting: Text messages
- How to: Text messages
- PIN messages
- Attachments
- Security options for messages
- Block incoming messages
- Allow messages from contacts in your contact list or allowed sender list
- Add a contact to your allowed sender list
- Reset a blocked message counter
- S/MIME-protected messages
- S/MIME-protected message basics
- About signing and encrypting messages
- Sign or encrypt a message
- Encrypt a message with a passphrase
- Attach a certificate to a message
- Download the certificate used to sign or encrypt a message
- Add a certificate from a message
- Add a certificate from an attachment
- Attachment indicators in S/MIME-protected messages
- Add connection information for a certificate server from a message
- View the certificate used to sign or encrypt a message
- View encryption information for a weakly encrypted message
- S/MIME-protected message status
- S/MIME-protected message options
- Change your signing or encryption certificate
- Change options for downloading attachments in encrypted messages
- Change the default signing and encryption option
- About message classifications
- Change the default message classification
- Change the size of S/MIME indicators in messages
- Change the encryption algorithms for S/MIME-protected messages
- Request delivery notification for signed S/MIME-protected messages
- Turn off the prompt that appears before an S/MIME-protected message is cut short
- Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
- S/MIME-protected message troubleshooting
- S/MIME-protected message basics
- IBM Lotus Notes native encrypted messages
- PGP protected messages
- PGP protected message basics
- About signing and encrypting messages
- Sign or encrypt a message
- Encrypt a PGP protected message with a passphrase
- Attach a PGP key to a message
- Download the PGP key used to sign or encrypt a message
- Add a PGP key from a message
- Add a PGP key from an attachment
- Attachment indicators in PGP protected messages
- Add connection information for a certificate server from a message
- View the PGP key used to sign or encrypt a message
- PGP protected message status
- PGP protected message options
- Change your signing and encryption key
- Change options for downloading attachments in encrypted messages
- Change the default signing and encryption option
- About message classifications
- Change the default message classification
- Change the size of PGP indicators in messages
- Change the encryption algorithms for PGP protected messages
- Turn off the prompt that appears before a PGP protected message is truncated
- Turn off the prompt that appears when you use a PGP key that is not recommended for use
- Troubleshooting: PGP protected messages
- PGP protected message basics
- Email
- Files and attachments
- Media
- Music
- Getting started: Music
- How to: Music
- Play a media file
- Shuffle or repeat songs
- Playlists
- Adjust the volume
- Amplify the volume using the audio boost feature
- Improve sound quality for media files
- Turn on or turn off audio and video shortcuts
- Copy, move, rename or delete a file
- View properties for a file
- Change the amount of time before the media player screen closes
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Music
- Troubleshooting: Music
- Podcasts
- Getting started: Podcasts
- How to: Podcasts
- Play a media file
- Adjust the volume
- Amplify the volume using the audio boost feature
- Improve sound quality for media files
- Turn on or turn off audio and video shortcuts
- Copy, move, rename or delete a file
- View properties for a file
- Change the amount of time before the media player screen closes
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Podcasts
- Troubleshooting: Podcasts
- Videos
- Getting started: Videos
- How to: Videos
- Play a media file
- Keep backlighting on when you play a video
- Change the thumbnail picture for a video
- Display closed captions in videos
- Adjust the volume
- Improve sound quality for media files
- Turn on or turn off audio and video shortcuts
- Sort media files
- Copy, move, rename or delete a file
- View properties for a file
- Amplify the volume using the audio boost feature
- Change the amount of time before the media player screen closes
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Videos
- Troubleshooting: Videos
- Video camera
- How to: Video camera
- Video camera
- Record a video
- Turn on or off video lighting
- Change the video camera scene mode
- Change the video size and format
- Change the location for storing videos that you take
- Reduce blurriness in the videos that you take
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Video camera
- Troubleshooting: Video camera
- How to: Video camera
- Camera
- How to: Camera
- Camera at a glance
- Camera icons
- Take a picture
- Change the flash setting for pictures that you take
- Change the camera scene mode
- Change the size of pictures that you take
- Geotag pictures that you take
- Turn off digital zoom for the camera
- Reduce blurriness in the pictures that you take
- Change the review duration of the pictures that you take
- Change when the camera warns you about the number of pictures remaining
- Change the location for storing pictures that you take
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Camera
- Troubleshooting: Camera
- How to: Camera
- Pictures
- Getting started: Pictures
- Take a picture
- Save a picture from a text message or a web page
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- How to: Pictures
- Zoom, pan or rotate a picture
- Save a picture from a text message or a web page
- Use a picture as your smartphone wallpaper
- View pictures as a slide show
- Change your slide show options
- View pictures in list view or thumbnail view
- Organise pictures by date or folder
- Sort media files
- Create a picture folder
- Copy, move, rename or delete a file
- View properties for a file
- Import pictures to the Pictures application
- Find a picture that you took with the camera
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Pictures
- Troubleshooting: Pictures
- Getting started: Pictures
- Voice notes
- How to: Voice notes
- Record a voice note
- Play a media file
- Adjust the volume
- Amplify the volume using the audio boost feature
- Improve sound quality for media files
- Turn on or turn off audio and video shortcuts
- Sort media files
- Copy, move, rename or delete a file
- View properties for a file
- Change the amount of time before the media player screen closes
- Turn off media card support
- About transferring and synchronising media files
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats
- Tips: Voice notes
- Troubleshooting: Voice notes
- How to: Voice notes
- Music
- Ringtones, sounds and alerts
- Browser
- Calendar
- Contacts
- Clock
- Tasks and memos
- Typing
- Keyboard
- Language
- Screen display
- GPS technology
- Compass
- Maps
- How to: Maps
- Pan a map
- Zoom in to or out from a map
- View a location on a map
- View an address on a map using a link
- View a list of points of interest near a location
- View contact information for a point of interest
- Add a location to your list of favourites
- Change the information for a location in your list of favourites
- Delete a location from your list of favourites
- Get directions
- Send a location
- Copy a location
- Clear a map
- Set the GPS receiver that you use to track your movement
- Keep backlighting on when you track your movement
- Change the font settings for maps
- Change the units of measure for maps
- Change the display language for maps
- Tips: Maps
- Troubleshooting: Maps
- How to: Maps
- Applications
- BlackBerry Device Software
- Manage Connections
- Bluetooth technology
- NFC technology
- Smart accessories
- Power and battery
- Storage space and media cards
- Search
- SIM card
- Security
- Service books and diagnostic reports
- Synchronisation
- Accessibility options
- Calculator
- Glossary
- Legal notice
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User Guide
BlackBerry Bold 9900/9930 Smartphones - BlackBerry Bold Series - 7.0
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.
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