If you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Click Set Password.
4. Type a new password, click the trackpad and verify new password.
5. Press the key > Save.