User Guide

Local Navigation

• Quick Help
• Tips and shortcuts
• Phone
  • How to: Phone
    • Phone at a glance
    • Phone icons
    • Phone basics
      • Find your phone number
      • Make a call
      • Answer or end a call
      • Answer a second call
      • Change your ringtone, notifiers or reminders
      • Mute a call
      • Place a call on hold
      • Turn on the speakerphone
      • Dial an extension
      • Dial using numbers or letters
      • Switch applications during a call
      • About using a headset
    • Emergency calls
      • About emergency calls and Emergency Callback Mode
      • Make an emergency call
    • Volume
      • Adjust the volume
      • Change the default volume for calls
      • Improve sound quality during a call
      • Improve sound quality for all calls
    • Speed dial
      • Set up speed dial for a contact
      • Change the contact that is assigned to a speed dial key
    • Call waiting, call forwarding and call blocking
      • Turn on or turn off call waiting
      • About call forwarding
      • Forward or stop forwarding calls
      • Add, change or delete a call forwarding number
      • About call blocking
      • Block or stop blocking calls
      • Change the call blocking password
    • Fixed dialling and smart dialling
      • About fixed dialling
      • Turn on fixed dialling
      • Add, change or delete a contact in your fixed dialling list
      • About smart dialling
      • Set options for dialling extensions
      • Set the default country code and area code
    • Conference calls
      • About conference calls
      • Make a conference call
      • Create a phone number link for a conference call
      • Speak privately with a contact during a conference call
      • Disconnect a contact from a conference call
      • Leave a conference call
    • Call logs
      • About call logs
      • Send a call log
      • Delete call logs
      • Add, change or delete call log notes
      • View or hide call logs in the Messages application
    • Multiple phone numbers
      • About multiple phone numbers
      • Switch the active phone number
    • Phone options
      • Turn on or turn off dialling from the lock screen
      • Sort phone numbers or contacts on the phone screen
      • Hide or display your phone number when you make calls
      • Turn off the prompt that appears before you delete items
      • Change how you answer or end calls with the holster
      • Change how you answer calls with a headset
      • Reset a call timer
      • About hearing aid mode
      • Turn on hearing aid mode
      • About TTY support
      • Turn on or turn off TTY support
    • Voice mail
      • About your voice mail greeting and voice mail password
      • Check your voice mail
      • Change the voice mail access number and password
      • Change how many times your smartphone rings before the call goes to voice mail
  • Tips: Phone
    • Phone shortcuts
  • Personalise: Phone
    • Change your ringtone, notifiers or reminders
    • Change the default volume for calls
    • Change the voice mail access number and password
    • Change how many times your smartphone rings before the call goes to voice mail
    • Set up speed dial for a contact
    • Add, change or delete a call forwarding number
    • Change the call blocking password
    • Add, change or delete a contact in your fixed dialling list
    • Change how you answer or end calls with the holster
    • Change how you answer or end calls with the holster or the slider
  • Troubleshooting: Phone
    • Some features aren't available on my smartphone
    • I can't make or receive calls
    • I can't check my voice mail
    • I can't block calls
    • I can't change the number of times that my smartphone rings
    • My phone number appears as Unknown in the Phone application
    • I can't make calls using a voice command
    • My headset makes calls instead of my smartphone
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