Try the following actions:

• Verify that NFC technology is turned on.
• If you are trying to make a payment transaction using NFC technology and your BlackBerry® smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off.
• If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running. If the Smart Tags application is open, you can't make payment transactions using NFC technology.