I can't update the BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network.

Try the following actions:

  • Verify that your BlackBerry smartphone is connected to a wireless network.
  • Verify that your smartphone has enough application storage to update the BlackBerry Device Software.
  • Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider.
  • Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
  • Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.

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