User Guide

Local Navigation

• Quick Help
• Tips and shortcuts
• Phone
• Voice commands
• Messages
  • Email
    • Getting started: Email
      • Set up an email address
      • Synchronise email over the wireless network
      • Messages at a glance
      • Message inbox icons
    • How to: Email
      • Composing and sending email
        • Send an email
        • Resend a message
        • Check spelling
        • Save a draft of a message
        • Attach a file to an email
        • Attach a contact card to a message
        • Change the email address that you use to send messages or meeting invitations
        • Delete the disclaimer from an email
        • Delete the original text from a reply message
        • Set the importance level for an email or a PIN message that you send
        • Blind carbon copy a contact
        • Stop a message from being sent
      • Email filters
        • About email filters
        • Create an email filter
        • Create an email filter based on a contact or subject
        • Options for email filters
        • Turn on an email filter
        • Change, prioritise or delete an email filter
      • Synchronising email
        • About synchronisation and reconciliation
        • Synchronise email over the wireless network
        • Delete email on your smartphone and in your email application on your computer
        • Empty the deleted items folder on your computer from your smartphone
        • About synchronisation conflicts
        • Manage email reconciliation conflicts
        • Stop forwarding email to your smartphone
      • Viewing and replying to email
        • About email account icons
        • Search for text in a message, in a file or on a webpage
        • Reply to or forward an email or PIN message
        • Preview more of grouped email messages
        • View an address instead of a display name
        • View email in plain text format
        • View saved messages
      • Organising your email inbox
        • Save a message
        • Delete a message
        • About flags
        • Add, change or remove a flag
        • Change how you group email messages
        • Hide sent messages from the message inbox
        • Hide messages from the Messages application
        • Change how a message inbox displays messages
        • Use colour to differentiate work messages from other messages
        • Mark a message as read or unread
      • Storing and filing email
        • About synchronisation of email folders
        • File an email
        • Add, move, rename or delete an email folder
        • Forward messages from a specific email folder to your smartphone
        • Hide filed email from the message inbox
        • View filed messages
        • Set how long your smartphone stores messages
        • Stop storing messages sent from your computer on your smartphone
        • Stop storing messages sent from your smartphone on your computer
      • Email options
        • Add or change your signature
        • Receive only the first section of long email messages
        • View or hide call logs in the Messages application
        • Set an out-of-office reply
        • Change options for your personal email account
        • Turn on or turn off read receipts
        • Stop loading pictures in HTML email messages
        • Turn off the prompt that appears before downloading external pictures in HTML email messages
        • Open a new message automatically when you remove your smartphone from your holster
        • Stop displaying recent contacts in email address fields
        • Turn off the prompt that appears before you delete a message
        • Hide the new or unread message indicator
        • Turn off the prompt that appears when you mark messages as read
      • Google Mail
        • About Google Mail on your smartphone
        • Add or remove a Google Mail star
        • Apply or remove a Google Mail label
        • View Google Mail messages with a specific label
        • Create or delete a Google Mail label
        • Archive a Google Mail message or conversation
        • Move archived Google Mail messages to your message inbox
        • Report spam sent to your Google Mail account
    • Tips: Email
      • Message shortcuts
    • Personalise: Email
      • Change how you group email messages
      • Use colour to differentiate work messages from other messages
      • Change how a message inbox displays messages
      • Add or change your signature
    • Troubleshooting: Email
      • I can't send messages
      • I'm not receiving messages
      • Email messages aren't reconciling over the wireless network
      • Some messages no longer appear on my smartphone
      • A message, attachment or Google Mail conversation is cut short or doesn't appear
      • HTML email messages don't appear correctly
      • Some email folders appear dimmed
      • Email filters aren't working correctly
      • The number of new or unread messages is different than I expect
      • I can't use a shortcut to view one type of message in a message inbox
      • Some features aren't available on my smartphone
  • Text messages
    • How to: Text messages
      • About text messages
      • Message inbox icons
      • Composing and sending text messages
        • Send a text message
        • Resend a message
        • Attach a media file, contact card, appointment or location to a text message
        • Attach a contact card to a message
        • Set the importance level for text messages that you send
        • Request delivery notification or read notification for a text message
        • Stop a message from being sent
        • Set whether pressing the Enter key sends text messages
      • Viewing and replying to text messages
        • Search for text in a message, in a file or on a webpage
        • View filed messages
        • View saved messages
        • Reply to or forward a text message
        • Add an appointment to your calendar from a text message
        • Show names in the history of text messages
        • Change how your text messages look
      • Organising and storing text messages
        • Delete a message
        • Set how long your smartphone stores messages
        • Store text messages on your SIM card
        • Delete the history from a text message
        • Save a media file from a text message
        • Save a contact card from a message
      • Options for text messages
        • Stop receiving text messages when roaming
        • Block text messages
        • Turn off Word Substitution for text messages
        • Set how long your service centre attempts to send text messages
        • Set a wireless network type for sending text messages
        • Open a new message automatically when you remove your smartphone from your holster
        • Hide the new or unread message indicator
        • Turn off the prompt that appears before you delete a message
        • Turn off the prompt that appears when you mark messages as read
      • Cell broadcasting
        • About cell broadcasting
        • Turn on cell broadcasting
        • Stop receiving messages from a cell broadcast channel
        • Rename a cell broadcast channel
    • Tips: Text messages
      • Message shortcuts
    • Personalise: Text messages
      • Change how your text messages look
      • Set whether pressing the Enter key sends text messages
    • Troubleshooting: Text messages
      • I can't send text messages
      • I'm not receiving text messages
      • I can't turn on cell broadcasting
      • I can't attach a file to a text message
      • I can't use a shortcut to view one type of message in a message inbox
  • PIN messages
    • Getting started: PIN messages
      • About PIN messages
      • Find your PIN
    • How to: PIN messages
      • Composing and sending PIN messages
        • Compose and send a PIN message
        • Resend a message
        • Check spelling
        • Save a draft of a message
        • Attach a contact card to a message
        • Set the importance level for an email or a PIN message that you send
        • Blind carbon copy a contact
        • Create a link for a PIN
        • Stop a message from being sent
      • Viewing and replying to PIN messages
        • Search for text in a message, in a file or on a webpage
        • Reply to or forward an email or PIN message
        • View an address instead of a display name
        • View filed messages
        • View saved messages
        • Hide sent messages from the message inbox
      • Organising and storing PIN messages
        • Save a message
        • Delete a message
        • Set how long your smartphone stores messages
      • PIN message options
        • Open a new message automatically when you remove your smartphone from your holster
        • Turn off the prompt that appears before you delete a message
        • Turn off the prompt that appears when you mark messages as read
        • Hide the new or unread message indicator
    • Tips: PIN messages
      • Message shortcuts
    • Troubleshooting: PIN messages
      • I can't send messages
      • I'm not receiving messages
      • Some messages no longer appear on my smartphone
      • A message, attachment or Google Mail conversation is cut short or doesn't appear
      • The number of new or unread messages is different than I expect
  • Attachments
    • How to: Attachments
      • About files and attachments
      • Open a file or an attachment
      • Save a file or an attachment
      • Send a file
      • Open a link in a file or an attachment
      • Set font options for a file or an attachment
      • View properties for a file
      • Contact cards
        • About contact cards
        • Attach a contact card to a message
        • Save a contact card from a message
    • Troubleshooting: Attachments
      • A skipped content bar appears in a document
      • A question mark appears on a slide
  • Security options for messages
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
    • S/MIME-protected messages
      • S/MIME-protected message basics
        • About signing and encrypting messages
        • Sign or encrypt a message
        • Encrypt a message with a passphrase
        • Attach a certificate to a message
        • Download the certificate used to sign or encrypt a message
        • Add a certificate from a message
        • Add a certificate from an attachment
        • Attachment indicators in S/MIME-protected messages
        • Add connection information for a certificate server from a message
        • View the certificate used to sign or encrypt a message
        • View encryption information for a weakly encrypted message
      • S/MIME-protected message status
        • Digital signature indicators for S/MIME-protected messages
        • Encryption status indicators
        • Check the status of a certificate or certificate chain
      • S/MIME-protected message options
        • Change your signing or encryption certificate
        • Change options for downloading attachments in encrypted messages
        • Change the default signing and encryption option
        • About message classifications
        • Change the default message classification
        • Change the size of S/MIME indicators in messages
        • Change the encryption algorithms for S/MIME-protected messages
        • Request delivery notification for signed S/MIME-protected messages
        • Turn off the prompt that appears before an S/MIME-protected message is cut short
        • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
      • S/MIME-protected message troubleshooting
        • Some signing and encryption options aren't available on my smartphone
        • I can't open an attachment in an encrypted message
    • IBM Lotus Notes native encrypted messages
      • About IBM Lotus Notes native encrypted messages
      • Encrypt a message using IBM Lotus Notes native encryption
    • PGP protected messages
      • PGP protected message basics
        • About signing and encrypting messages
        • Sign or encrypt a message
        • Encrypt a PGP protected message with a passphrase
        • Attach a PGP key to a message
        • Download the PGP key used to sign or encrypt a message
        • Add a PGP key from a message
        • Add a PGP key from an attachment
        • Attachment indicators in PGP protected messages
        • Add connection information for a certificate server from a message
        • View the PGP key used to sign or encrypt a message
      • PGP protected message status
        • Encryption status indicators
        • Digital signature indicators for PGP protected messages
      • PGP protected message options
        • Change your signing and encryption key
        • Change options for downloading attachments in encrypted messages
        • Change the default signing and encryption option
        • About message classifications
        • Change the default message classification
        • Change the size of PGP indicators in messages
        • Change the encryption algorithms for PGP protected messages
        • Turn off the prompt that appears before a PGP protected message is truncated
        • Turn off the prompt that appears when you use a PGP key that is not recommended for use
      • Troubleshooting: PGP protected messages
        • Some signing and encryption options aren't available on my smartphone
        • I can't open an attachment in an encrypted message
• Files and attachments
• Media
• Ringtones, sounds and alerts
• Browser
• Calendar
• Contacts
• Clock
• Tasks and memos
• Typing
• Keyboard
• Language
• Screen display
• GPS technology
• Compass
• Maps
• Applications
• BlackBerry Device Software
• Manage Connections
• Bluetooth technology
• Smart accessories
• Power and battery
• Storage space and media cards
• Search
• SIM card
• Security
• Service books and diagnostic reports
• Synchronisation
• Accessibility options
• Calculator
• Glossary
• Legal notice