User Guide

Local Navigation

• Quick Help
  • Getting started: Your smartphone
    • Your BlackBerry smartphone at a glance
    • New in this release
    • About the BlackBerry ID
    • Visit the Setup application
    • Important keys
    • About the slider and keyboard
    • Flashing LED
    • Icons
      • Application icons
      • Home screen icons
      • Message inbox icons
      • Battery power level icons
      • Typing icons
      • Phone icons
      • Calendar icons
      • Camera icons
      • Video camera
    • Your Home screen
      • Home screen at a glance
      • Use a picture as your smartphone wallpaper
      • Add a shortcut to your home screen or Favorites panel
      • Show or hide a home screen panel
      • Show, hide, or find an application icon
      • Move an application icon
      • Change themes
      • Set the number of icons that appear on the Home screen
      • Change what happens when you type on the Home screen
      • Add a message that appears when your smartphone is locked
    • Feature availability
    • Find more information
  • How to: Top 10
    • Set up an email address
    • About downloading apps with the BlackBerry App World
    • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
    • Synchronize email over the wireless network
    • Copy contacts from your SIM card to your contact list
    • Send a text message
    • View a location on a map
    • Lock or unlock your smartphone
    • Turn on or turn off airplane mode
    • Turn off word substitution
  • Tips: Top 10
    • Tips: Finding apps
    • Tips: Managing indicators
    • Tips: Updating your software
    • Tips: Doing things quickly
    • Tips: Extending battery life
    • Tips: Freeing and conserving storage space
    • Tips: Keeping your information safe
    • Phone shortcuts
    • Typing shortcuts
    • Media shortcuts
  • Personalize: Top 10
    • Change your ring tone, notifiers, or reminders
    • Use a picture as your smartphone wallpaper
    • Add, rename, or delete a folder on the home screen
    • Add or change your signature
    • Change the language
    • Change the display font
    • Assign an application to a convenience key
    • Set up speed dial for a contact
    • Add or delete a contact alert
    • Add a contact picture for caller ID
  • Troubleshooting: Top 10
    • I can't make or receive calls
    • I'm not receiving messages
    • I can't send messages
    • I forget my smartphone password
    • My smartphone isn't ringing or vibrating when I receive a call or message
    • The screen turns off
    • Email messages aren't reconciling over the wireless network
    • Organizer data isn't synchronizing over the wireless network
    • I can't pair with a Bluetooth enabled device
    • The media player screen closes
• Tips and shortcuts
• Phone
  • How to: Phone
    • Phone at a glance
    • Phone icons
    • Phone basics
      • Find your phone number
      • Make a call
      • Answer or end a call
      • Answer a second call
      • Change your ring tone, notifiers, or reminders
      • Mute a call
      • Place a call on hold
      • Turn on the speakerphone
      • Dial an extension
      • Dial using numbers or letters
      • Switch applications during a call
      • About using a headset
    • Emergency calls
      • About emergency calls and Emergency Callback Mode
      • Make an emergency call
    • Volume
      • Adjust the volume
      • Change the default volume for calls
      • Improve sound quality during a call
      • Improve sound quality for all calls
    • Speed dial
      • Set up speed dial for a contact
      • Change the contact that is assigned to a speed dial key
    • Call waiting, call forwarding, and call blocking
      • Turn on or turn off call waiting
      • About call forwarding
      • Forward or stop forwarding calls
      • Add, change, or delete a call forwarding number
      • About call blocking
      • Block or stop blocking calls
      • Change the call blocking password
    • Fixed dialing and smart dialing
      • About fixed dialing
      • Turn on fixed dialing
      • Add, change, or delete a contact in your fixed dialing list
      • About smart dialing
      • Set options for dialing extensions
      • Set the default country code and area code
    • Conference calls
      • About conference calls
      • Make a conference call
      • Create a phone number link for a conference call
      • Speak privately with a contact during a conference call
      • Disconnect a contact from a conference call
      • Leave a conference call
    • Call logs
      • About call logs
      • Send a call log
      • Delete call logs
      • Add, change, or delete call log notes
      • View or hide call logs in the Messages application
    • Multiple phone numbers
      • About multiple phone numbers
      • Switch the active phone number
    • Phone options
      • Turn on or turn off dialing from the lock screen
      • Sort phone numbers or contacts on the phone screen
      • Hide or display your phone number when you make calls
      • Turn off the prompt that appears before you delete items
      • Change how you answer or end calls with the holster
      • Change how you answer or end calls with the holster or the slider
      • Change how you answer calls with a headset
      • Reset a call timer
      • About hearing aid mode
      • Turn on hearing aid mode
      • About TTY support
      • Turn on or turn off TTY support
    • Voice mail
      • About your voice mail greeting and voice mail password
      • Check your voice mail
      • Change the voice mail access number and password
      • Change how many times your smartphone rings before the call goes to voice mail
  • Tips: Phone
    • Phone shortcuts
  • Personalize: Phone
    • Change your ring tone, notifiers, or reminders
    • Change the default volume for calls
    • Change the voice mail access number and password
    • Change how many times your smartphone rings before the call goes to voice mail
    • Set up speed dial for a contact
    • Add, change, or delete a call forwarding number
    • Change the call blocking password
    • Add, change, or delete a contact in your fixed dialing list
    • Change how you answer or end calls with the holster
  • Troubleshooting: Phone
    • Some features aren't available on my smartphone
    • I can't make or receive calls
    • I can't check my voice mail
    • I can't block calls
    • I can't change the number of times that my smartphone rings
    • My phone number appears as Unknown in the Phone application
    • I can't make calls using a voice command
    • My headset makes calls instead of my smartphone
• Voice commands
• Messages
• Files and attachments
• Media
• Ring tones, sounds, and alerts
• Browser