User Guide

Local Navigation

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

  • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
  • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

Was this information helpful? Send us your comments.