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Delete smartphone data, third-party applications, or media card files

Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer.
CAUTION:
If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.
  1. On the home screen or in a folder, click the Options icon.
  2. Click Security > Security Wipe.
    • To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc checkbox.
    • To delete all third-party applications that you have added, select the User Installed Applications checkbox.
    • To delete all files from your media card, select the Media Card checkbox.
  3. Type blackberry.
  4. Click Wipe Data.
After you finish: If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your smartphone, contact your wireless service provider to disassociate the account from your smartphone.
Next topic: Password Keeper
Previous topic: Set a limit for smartphone password attempts

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