User Guide

Local Navigation

• Quick Help
  • Getting started: Your smartphone
    • Your BlackBerry smartphone at a glance
    • New in this release
    • About the BlackBerry ID
    • Visit the Setup application
    • Important keys
    • Flashing LED
    • Icons
      • Application icons
      • Home screen icons
      • Message inbox icons
      • Battery power level icons
      • Typing icons
      • Phone icons
      • Calendar icons
      • Camera icons
      • Video camera
    • Your Home screen
      • Home screen at a glance
      • Use a picture as your smartphone wallpaper
      • Add a shortcut to your home screen or Favorites panel
      • Show or hide a home screen panel
      • Show, hide, or find an application icon
      • Move an application icon
      • Change where apps that you download appear
      • Change themes
      • Set the number of icons that appear on the Home screen
      • Add a message that appears when your smartphone is locked
    • Feature availability
    • Find more information
  • How to: Top 10
    • Set up an email address
    • About downloading apps with the BlackBerry App World
    • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
    • About using your smartphone as a tethered modem
    • Copy contacts from your SIM card to your contact list
    • Send a text message
    • View a location on a map
    • Lock or unlock your smartphone
    • Turn on or turn off airplane mode
    • Turn off word substitution
  • Tips: Top 10
    • Tips: Finding apps
    • Tips: Managing indicators
    • Tips: Updating your software
    • Tips: Doing things quickly
    • Tips: Extending battery life
    • Tips: Freeing and conserving storage space
    • Tips: Keeping your information safe
    • Phone shortcuts
    • Typing shortcuts
    • Media shortcuts
  • Personalize: Top 10
    • Change your ring tone, notifiers, or reminders
    • Use a picture as your smartphone wallpaper
    • Add, rename, or delete a folder on the home screen
    • Add or change your signature
    • Change the language
    • Change the display font
    • Assign an application to a convenience key
    • Set up speed dial for a contact
    • Add or delete a contact alert
    • Add a contact picture for caller ID
  • Troubleshooting: Top 10
    • I can't make or receive calls
    • I'm not receiving messages
    • I can't send messages
    • I forget my smartphone password
    • My smartphone isn't ringing or vibrating when I receive a call or message
    • The screen turns off
    • Email messages aren't reconciling over the wireless network
    • Organizer data isn't synchronizing over the wireless network
    • I can't pair with a Bluetooth enabled device
    • The media player screen closes
• Tips and shortcuts
  • Tips: Doing things quickly
  • Tips: Extending battery life
  • Tips: Finding apps
  • Tips: Freeing and conserving storage space
  • Tips: Updating your software
  • Tips: Keeping your information safe
  • Tips: Managing indicators
  • Phone shortcuts
  • Typing shortcuts
  • Media shortcuts
  • Troubleshooting: Shortcuts
    • I can't use a shortcut
• Phone
  • How to: Phone
    • Phone at a glance
    • Phone icons
    • Phone basics
      • Find your phone number
      • Make a call
      • Answer or end a call
      • Answer a second call
      • Change your ring tone, notifiers, or reminders
      • Mute a call
      • Place a call on hold
      • Turn on the speakerphone
      • Dial an extension
      • Dial using numbers or letters
      • Switch applications during a call
      • About using a headset
    • Emergency calls
      • About emergency calls and Emergency Callback Mode
      • Make an emergency call
    • Volume
      • Adjust the volume
      • Change the default volume for calls
      • Improve sound quality during a call
      • Improve sound quality for all calls
    • Speed dial
      • Set up speed dial for a contact
      • Change the contact that is assigned to a speed dial key
    • Call waiting, call forwarding, and call blocking
      • Turn on or turn off call waiting
      • About call forwarding
      • Forward or stop forwarding calls
      • Add, change, or delete a call forwarding number
      • About call blocking
      • Block or stop blocking calls
      • Change the call blocking password
    • Fixed dialing and smart dialing
      • About fixed dialing
      • Turn on fixed dialing
      • Add, change, or delete a contact in your fixed dialing list
      • About smart dialing
      • Set options for dialing extensions
      • Set the default country code and area code
    • Conference calls
      • About conference calls
      • Make a conference call
      • Create a phone number link for a conference call
      • Speak privately with a contact during a conference call
      • Disconnect a contact from a conference call
      • Leave a conference call
    • Call logs
      • About call logs
      • Send a call log
      • Delete call logs
      • Add, change, or delete call log notes
      • View or hide call logs in the Messages application
    • Multiple phone numbers
      • About multiple phone numbers
      • Switch the active phone number
    • Phone options
      • Turn on or turn off dialing from the lock screen
      • Sort phone numbers or contacts on the phone screen
      • Hide or display your phone number when you make calls
      • Turn off the prompt that appears before you delete items
      • Change how you answer or end calls with the holster
      • Change how you answer calls with a headset
      • Reset a call timer
      • About hearing aid mode
      • Turn on hearing aid mode
      • About TTY support
      • Turn on or turn off TTY support
    • Voice mail
      • About your voice mail greeting and voice mail password
      • Check your voice mail
      • Change the voice mail access number and password
      • Change how many times your smartphone rings before the call goes to voice mail
  • Tips: Phone
    • Phone shortcuts
  • Personalize: Phone
    • Change your ring tone, notifiers, or reminders
    • Change the default volume for calls
    • Change the voice mail access number and password
    • Change how many times your smartphone rings before the call goes to voice mail
    • Set up speed dial for a contact
    • Add, change, or delete a call forwarding number
    • Change the call blocking password
    • Add, change, or delete a contact in your fixed dialing list
    • Change how you answer or end calls with the holster
    • Change how you answer or end calls with the holster or the slider
  • Troubleshooting: Phone
    • Some features aren't available on my smartphone
    • I can't make or receive calls
    • I can't check my voice mail
    • I can't block calls
    • I can't change the number of times that my smartphone rings
    • My phone number appears as Unknown in the Phone application
    • I can't make calls using a voice command
    • My headset makes calls instead of my smartphone
• Voice commands
  • How to: Voice commands
    • Perform an action using a voice command
    • Change the options for voice prompts
    • Improve voice recognition
    • Available voice commands
    • Change the language for voice commands
    • Turn off choice lists for voice commands
  • Troubleshooting: Voice commands
    • I can't make calls using a voice command
    • My smartphone doesn't recognize names or numbers in voice commands
• Messages
  • Email
    • Getting started: Email
      • Set up an email address
      • Synchronize email over the wireless network
      • Messages at a glance
      • Message inbox icons
    • How to: Email
      • Composing and sending email
        • Send an email
        • Resend a message
        • Check spelling
        • Save a draft of a message
        • Attach a file to an email
        • Attach a contact card to a message
        • Change the email address that you use to send messages or meeting invitations
        • Delete the disclaimer from an email
        • Delete the original text from a reply message
        • Set the importance level for an email or a PIN message that you send
        • Blind carbon copy a contact
        • Stop a message from sending
      • Email filters
        • About email filters
        • Create an email filter
        • Create an email filter based on a contact or subject
        • Options for email filters
        • Turn on an email filter
        • Change, prioritize, or delete an email filter
      • Synchronizing email
        • About synchronization and reconciliation
        • Synchronize email over the wireless network
        • Delete email on your smartphone and in your email application on your computer
        • Empty the deleted items folder on your computer from your smartphone
        • About synchronization conflicts
        • Manage email reconciliation conflicts
        • Stop forwarding email to your smartphone
      • Viewing and replying to email
        • About email account icons
        • Search for text in a message, in a file, or on a webpage
        • Reply to or forward an email or PIN message
        • Preview more of grouped email messages
        • View an address instead of a display name
        • View email in plain text format
        • View saved messages
      • Organizing your email inbox
        • Save a message
        • Delete a message
        • About flags
        • Add, change, or remove a flag
        • Change how you group email messages
        • Hide sent messages from the message inbox
        • Hide messages from the Messages application
        • Change how a message inbox displays messages
        • Use color to differentiate work messages from other messages
        • Mark a message as read or unread
      • Storing and filing email
        • About synchronization of email folders
        • File an email
        • Add, move, rename, or delete an email folder
        • Forward messages from a specific email folder to your smartphone
        • Hide filed email from the message inbox
        • View filed messages
        • Set how long your smartphone stores messages
        • Stop storing messages sent from your computer on your smartphone
        • Stop storing messages sent from your smartphone on your computer
      • Email options
        • Add or change your signature
        • Receive only the first section of long email messages
        • View or hide call logs in the Messages application
        • Set an out-of-office reply
        • Change options for your personal email account
        • Turn on or turn off read receipts
        • Stop loading pictures in HTML email messages
        • Turn off the prompt that appears before downloading external pictures in HTML email messages
        • Open a new message automatically when you remove your smartphone from your holster
        • Stop displaying recent contacts in email address fields
        • Turn off the prompt that appears before you delete a message
        • Hide the new or unread message indicator
        • Turn off the prompt that appears when you mark messages as read
      • Google Mail
        • About Google Mail on your smartphone
        • Add or remove a Google Mail star
        • Apply or remove a Google Mail label
        • View Google Mail messages with a specific label
        • Create or delete a Google Mail label
        • Archive a Google Mail message or conversation
        • Move archived Google Mail messages to your message inbox
        • Report spam sent to your Google Mail account
    • Tips: Email
      • Message shortcuts
    • Personalize: Email
      • Change how you group email messages
      • Use color to differentiate work messages from other messages
      • Change how a message inbox displays messages
      • Add or change your signature
    • Troubleshooting: Email
      • I can't send messages
      • I'm not receiving messages
      • Email messages aren't reconciling over the wireless network
      • Some messages no longer appear on my smartphone
      • A message, attachment, or Google Mail conversation is cut short or doesn't appear
      • HTML email messages don't appear correctly
      • Some email folders appear dimmed
      • Email filters aren't working correctly
      • The number of new or unread messages is different than I expect
      • I can't use a shortcut to view one type of message in a message inbox
      • Some features aren't available on my smartphone
  • Text messages
    • How to: Text messages
      • About text messages
      • Message inbox icons
      • Composing and sending text messages
        • Send a text message
        • Resend a message
        • Attach a media file, contact card, appointment, or location to a text message
        • Attach a contact card to a message
        • Set the importance level for text messages that you send
        • Request delivery notification or read notification for a text message
        • Stop a message from sending
        • Set whether pressing the Enter key sends text messages
      • Viewing and replying to text messages
        • Search for text in a message, in a file, or on a webpage
        • View filed messages
        • View saved messages
        • Reply to or forward a text message
        • Add an appointment to your calendar from a text message
        • Show names in the history of text messages
        • Change how your text messages look
      • Organizing and storing text messages
        • Delete a message
        • Set how long your smartphone stores messages
        • Store text messages on your SIM card
        • Delete the history from a text message
        • Save a media file from a text message
        • Save a contact card from a message
      • Options for text messages
        • Stop receiving text messages when roaming
        • Block text messages
        • Turn off Word Substitution for text messages
        • Set how long your service center attempts to send text messages
        • Set a wireless network type for sending text messages
        • Open a new message automatically when you remove your smartphone from your holster
        • Hide the new or unread message indicator
        • Turn off the prompt that appears before you delete a message
        • Turn off the prompt that appears when you mark messages as read
      • Cell broadcasting
        • About cell broadcasting
        • Turn on cell broadcasting
        • Stop receiving messages from a cell broadcast channel
        • Rename a cell broadcast channel
    • Tips: Text messages
      • Message shortcuts
    • Personalize: Text messages
      • Change how your text messages look
      • Set whether pressing the Enter key sends text messages
    • Troubleshooting: Text messages
      • I can't send text messages
      • I'm not receiving text messages
      • I can't turn on cell broadcasting
      • I can't attach a file to a text message
      • I can't use a shortcut to view one type of message in a message inbox
  • PIN messages
    • Getting started: PIN messages
      • About PIN messages
      • Find your PIN
    • How to: PIN messages
      • Composing and sending PIN messages
        • Compose and send a PIN message
        • Resend a message
        • Check spelling
        • Save a draft of a message
        • Attach a contact card to a message
        • Set the importance level for an email or a PIN message that you send
        • Blind carbon copy a contact
        • Create a link for a PIN
        • Stop a message from sending
      • Viewing and replying to PIN messages
        • Search for text in a message, in a file, or on a webpage
        • Reply to or forward an email or PIN message
        • View an address instead of a display name
        • View filed messages
        • View saved messages
        • Hide sent messages from the message inbox
      • Organizing and storing PIN messages
        • Save a message
        • Delete a message
        • Set how long your smartphone stores messages
      • PIN message options
        • Open a new message automatically when you remove your smartphone from your holster
        • Turn off the prompt that appears before you delete a message
        • Turn off the prompt that appears when you mark messages as read
        • Hide the new or unread message indicator
    • Tips: PIN messages
      • Message shortcuts
    • Troubleshooting: PIN messages
      • I can't send messages
      • I'm not receiving messages
      • Some messages no longer appear on my smartphone
      • A message, attachment, or Google Mail conversation is cut short or doesn't appear
      • The number of new or unread messages is different than I expect
  • Attachments
    • How to: Attachments
      • About files and attachments
      • Open a file or an attachment
      • Save a file or an attachment
      • Send a file
      • Open a link in a file or an attachment
      • Set font options for a file or an attachment
      • View properties for a file
      • Contact cards
        • About contact cards
        • Attach a contact card to a message
        • Save a contact card from a message
    • Troubleshooting: Attachments
      • A skipped content bar appears in a document
      • A question mark appears on a slide
  • Security options for messages
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
    • S/MIME-protected messages
      • S/MIME-protected message basics
        • About signing and encrypting messages
        • Sign or encrypt a message
        • Encrypt a message with a passphrase
        • Attach a certificate to a message
        • Download the certificate used to sign or encrypt a message
        • Add a certificate from a message
        • Add a certificate from an attachment
        • Attachment indicators in S/MIME-protected messages
        • Add connection information for a certificate server from a message
        • View the certificate used to sign or encrypt a message
        • View encryption information for a weakly encrypted message
      • S/MIME-protected message status
        • Digital signature indicators for S/MIME-protected messages
        • Encryption status indicators
        • Check the status of a certificate or certificate chain
      • S/MIME-protected message options
        • Change your signing or encryption certificate
        • Change options for downloading attachments in encrypted messages
        • Change the default signing and encryption option
        • About message classifications
        • Change the default message classification
        • Change the size of S/MIME indicators in messages
        • Change the encryption algorithms for S/MIME-protected messages
        • Request delivery notification for signed S/MIME-protected messages
        • Turn off the prompt that appears before an S/MIME-protected message is cut short
        • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
      • S/MIME-protected message troubleshooting
        • Some signing and encryption options aren't available on my smartphone
        • I can't open an attachment in an encrypted message
    • IBM Lotus Notes native encrypted messages
      • About IBM Lotus Notes native encrypted messages
      • Encrypt a message using IBM Lotus Notes native encryption
    • PGP protected messages
      • PGP protected message basics
        • About signing and encrypting messages
        • Sign or encrypt a message
        • Encrypt a PGP protected message with a passphrase
        • Attach a PGP key to a message
        • Download the PGP key used to sign or encrypt a message
        • Add a PGP key from a message
        • Add a PGP key from an attachment
        • Attachment indicators in PGP protected messages
        • Add connection information for a certificate server from a message
        • View the PGP key used to sign or encrypt a message
      • PGP protected message status
        • Encryption status indicators
        • Digital signature indicators for PGP protected messages
      • PGP protected message options
        • Change your signing and encryption key
        • Change options for downloading attachments in encrypted messages
        • Change the default signing and encryption option
        • About message classifications
        • Change the default message classification
        • Change the size of PGP indicators in messages
        • Change the encryption algorithms for PGP protected messages
        • Turn off the prompt that appears before a PGP protected message is truncated
        • Turn off the prompt that appears when you use a PGP key that is not recommended for use
      • Troubleshooting: PGP protected messages
        • Some signing and encryption options aren't available on my smartphone
        • I can't open an attachment in an encrypted message
• Files and attachments
  • How to: Files
    • File basics
      • About files and attachments
      • Open a file or an attachment
      • Save a file or an attachment
      • Search for a file that is saved on your smartphone
      • Search for a file that is saved on your organization's network
      • Send a file
      • Open a link in a file or an attachment
      • Set font options for a file or an attachment
      • Save a file from your organization's network to your smartphone
    • Managing files and attachments
      • View properties for a file
      • Copy, move, rename, or delete a file
      • Hide a file or folder
      • View a hidden file or folder
      • Open a password-protected .pdf file
      • View tracked changes in a document
      • View the table of contents in a document
      • Move around a spreadsheet
      • View the content of a cell
      • Change the size of a column
      • Set display options for a spreadsheet
      • Move around pages in a multipage .tif file
      • Switch presentation views
      • Switch slides
      • Rotate or zoom in to or out from a slide
      • Save a slide
  • Troubleshooting: Files
    • A message, attachment, or Google Mail conversation is cut short or doesn't appear
    • A skipped content bar appears in a document
    • A question mark appears on a slide
• Media
  • Music
    • Getting started: Music
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
    • How to: Music
      • Play a media file
      • Shuffle or repeat songs
      • Playlists
        • Create a standard or an automatic playlist
        • Add the song that is playing to a playlist
        • Move or delete a song in a playlist
        • Rename or delete a playlist
      • Adjust the volume
      • Amplify the volume using the audio boost feature
      • Improve sound quality for media files
      • Turn on or turn off audio and video shortcuts
      • Copy, move, rename, or delete a file
      • View properties for a file
      • Change the amount of time before the media player screen closes
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Music
      • Media shortcuts
    • Troubleshooting: Music
      • Some features aren't available on my smartphone
      • I can't save media files
      • I can't open media files
      • I can't use a shortcut
      • The media player screen closes
  • Podcasts
    • Getting started: Podcasts
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
    • How to: Podcasts
      • Play a media file
      • Adjust the volume
      • Amplify the volume using the audio boost feature
      • Improve sound quality for media files
      • Turn on or turn off audio and video shortcuts
      • Copy, move, rename, or delete a file
      • View properties for a file
      • Change the amount of time before the media player screen closes
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Podcasts
      • Media shortcuts
    • Troubleshooting: Podcasts
      • Some features aren't available on my smartphone
      • I can't find podcasts
      • I can't save media files
      • I can't open media files
      • I can't use a shortcut
      • The media player screen closes
  • Videos
    • Getting started: Videos
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
    • How to: Videos
      • Play a media file
      • Keep backlighting on when you play a video
      • Change the thumbnail picture for a video
      • Display closed captions in videos
      • Adjust the volume
      • Improve sound quality for media files
      • Turn on or turn off audio and video shortcuts
      • Sort media files
      • Copy, move, rename, or delete a file
      • View properties for a file
      • Amplify the volume using the audio boost feature
      • Change the amount of time before the media player screen closes
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Videos
      • Media shortcuts
    • Troubleshooting: Videos
      • Some features aren't available on my smartphone
      • I can't save media files
      • I can't open media files
      • I can't use a shortcut
      • The media player screen closes
  • Video camera
    • How to: Video camera
      • Video camera
      • Record a video
      • Turn on or turn off video lighting
      • Change the video camera scene mode
      • Change the video size and format
      • Change the location for storing videos that you take
      • Reduce blurriness in the videos that you take
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Video camera
      • Media shortcuts
    • Troubleshooting: Video camera
      • Some features aren't available on my smartphone
      • The flash dims or turns off
      • I can't save media files
      • I can't open media files
  • Camera
    • How to: Camera
      • Camera at a glance
      • Camera icons
      • Take a picture
      • Change the flash setting for pictures that you take
      • Change the camera scene mode
      • Change the size of pictures that you take
      • Geotag pictures that you take
      • Change the autofocus setting
      • Turn off digital zoom for the camera
      • Reduce blurriness in the pictures that you take
      • Change the review duration of the pictures that you take
      • Change when the camera warns you about the number of pictures remaining
      • Change the location for storing pictures that you take
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Camera
      • Media shortcuts
    • Troubleshooting: Camera
      • Some features aren't available on my smartphone
      • The flash dims or turns off
      • Some pictures that I take are blurry
      • I can't save media files
      • I can't open media files
  • Pictures
    • Getting started: Pictures
      • Pictures at a glance
      • Take a picture
      • Save a picture from a text message or a webpage
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
    • How to: Pictures
      • Zoom, pan, or rotate a picture
      • Save a picture from a text message or a webpage
      • Use a picture as your smartphone wallpaper
      • View pictures as a slide show
      • Change your slide show options
      • View pictures in list view or thumbnail view
      • Organize pictures by date or folder
      • Sort media files
      • Create a picture folder
      • Copy, move, rename, or delete a file
      • View properties for a file
      • Import pictures to the Pictures application
      • Find a picture that you took with the camera
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Pictures
      • Media shortcuts
    • Troubleshooting: Pictures
      • Some features aren't available on my smartphone
      • I receive an error message after I rotate a picture
      • I can't save media files
      • I can't open media files
      • My smartphone isn't using the correct ring tone or wallpaper
  • Voice notes
    • How to: Voice notes
      • Record a voice note
      • Play a media file
      • Adjust the volume
      • Amplify the volume using the audio boost feature
      • Improve sound quality for media files
      • Turn on or turn off audio and video shortcuts
      • Sort media files
      • Copy, move, rename, or delete a file
      • View properties for a file
      • Change the amount of time before the media player screen closes
      • Turn on or turn off media card support
      • About transferring and synchronizing media files
      • Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
      • Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software
      • Send a file
      • Receive a media file using Bluetooth technology
      • Supported audio and video file formats
    • Tips: Voice notes
      • Media shortcuts
    • Troubleshooting: Voice notes
      • Some features aren't available on my smartphone
      • I can't save media files
      • I can't open media files
      • I can't use a shortcut
      • The media player screen closes
• Ring tones, sounds, and alerts
  • How to: Ring tones, sounds, and alerts
    • About ring tones, sounds, and alerts
    • Change your ring tone, notifiers, or reminders
    • Add or delete a custom profile
    • Add or delete a contact alert
    • Silence your smartphone
    • Flashing LED
    • Change alarm notification options
    • Turn on or turn off event sounds
  • Troubleshooting: Ring tones, sounds, and alerts
    • My smartphone is ringing or vibrating more times than expected
    • My smartphone isn't ringing or vibrating when I receive a call or message
• Browser
  • How to: Browser
    • Browser at a glance
    • Browser basics
      • Browsing webpages
        • Visit a webpage or search the Internet
        • Zoom in to or out from a webpage
        • About tabbed browsing
        • Open, close, or switch between tabs
        • Search for text in a message, in a file, or on a webpage
        • View a list of web pages that you visited recently
        • Add a shortcut to your home screen or Favorites panel
        • Turn on browser shortcuts
        • Move back, move forward, or refresh a webpage
        • Return to the browser home page
        • Close the browser
      • Playing media files, viewing pictures, and downloading files
        • View a full picture on a webpage
        • Play a media file on a webpage
        • Download a file from a webpage
      • Copying and forwarding web addresses
        • Copy an address for a web page, link, or picture
        • Send a web address
        • Send a link or picture from a webpage
    • Browser bookmarks
      • About bookmarks for webpages
      • Bookmark a webpage
      • Change or delete a bookmark for a webpage
      • Send a bookmark for a webpage
      • Move a bookmark for a webpage
      • Add, rename, or delete a bookmark folder for webpages
    • Browser options
      • Change your browser home page or start page
      • Change the font size for text on webpages
      • Change your default search engine
      • Add a search engine from a website
      • Set the character encoding for all webpages
      • Stop loading images or playing embedded media files on webpages
      • Stop blocking pop-ups on webpages
      • Receive a prompt before you close the browser or stream media from the Internet
      • Delete browsing information
      • Turn off cookies in the browser
      • Turn off JavaScript support
      • Turn on geolocation in the browser
    • Browser security
      • About TLS
      • Browser security options
      • Manage browser security
      • Add a trusted content server
      • Add or change a website that is associated with a certificate
    • Browser push
      • About browser push
      • Browser push options
      • Turn off browser push
    • RSS feeds
      • About RSS feeds
      • Add an RSS feed from the browser
  • Personalize: Browser
    • Change your browser home page or start page
    • Change the font size for text on webpages
  • Troubleshooting: Browser
    • I can't open a new tab
    • I receive a prompt to switch networks when I stream a song or video
    • I cannot play a song or video on a web page
    • No browser is available on my smartphone
• Calendar
  • Getting started: Calendar
    • Calendar icons
    • About synchronization and reconciliation
    • Synchronize organizer data over the wireless network
  • How to: Calendar
    • Synchronizing calendar
      • About synchronization and reconciliation
      • About backing up and restoring smartphone data
      • About synchronization conflicts
      • Synchronize organizer data over the wireless network
      • Manage data synchronization conflicts
    • Calendar basics
      • Switch calendar views
      • Go to a specific date in the calendar
      • Schedule a meeting or an appointment
      • Set an alarm in the calendar
      • Switch calendars
    • Meetings
      • Schedule a meeting or an appointment
      • Delete an appointment, meeting, or alarm
      • Respond to a meeting invitation
      • View your calendar when responding to a meeting
      • Check availability of meeting participants
      • Change the list of participants for a meeting
      • Forward a meeting invitation
      • Delegate a meeting invitation
      • Send an email to all meeting participants
    • Calendar options
      • Change how the calendar is displayed
      • Change options for reminders
      • Change options for multiple calendars
      • Change the default calendar
      • Change how long your smartphone stores calendar entries
      • Show tasks in the calendar
    • Conference call meetings
      • About conference calls
      • Create a conference call meeting from your smartphone
      • Create a conference call meeting from your computer
      • Enter a conference call meeting
      • Save your conference call information
  • Tips: Calendar
  • Personalize: Calendar
    • Change how the calendar is displayed
    • Change options for reminders
    • Change the default calendar
  • Troubleshooting: Calendar
    • I can't schedule appointments that span multiple days
    • I can't set some fields when scheduling appointments
    • Some characters in calendar entries don't appear correctly after synchronization
    • I can't enter a conference call with the Join Now option
• Contacts
  • Getting started: Contacts
    • Add a contact
    • Search for a contact
    • Synchronizing contacts
      • About synchronization and reconciliation
      • Synchronize organizer data over the wireless network
  • How to: Contacts
    • Contact basics
      • Add a contact
      • Create a custom contact field
      • Add a pause or a wait to a phone number
      • Change or delete a contact
      • Search for a contact
      • Attach a contact card to a message
      • Add a contact picture for caller ID
      • Change or delete a contact picture
      • About categories
      • Categorize a contact, task, or memo
      • Create a category for contacts, tasks, or memos
    • Synchronizing contacts
      • About synchronization and reconciliation
      • Synchronize organizer data over the wireless network
      • About backing up and restoring smartphone data
      • About synchronization conflicts
      • Manage data synchronization conflicts
    • Personal distribution lists
      • Create a personal distribution list
      • Change or delete a personal distribution list
    • Multiple contact lists
      • About multiple contact lists
      • View a different contact list
      • Change the default contact list
    • Contact list options
      • Turn off the prompt that appears before you delete items
      • Change the display options for contacts
      • View the number of contacts stored on your smartphone
      • Sort contacts or tasks
  • Personalize: Contacts
    • Add a contact picture for caller ID
    • Change or delete a contact picture
    • About categories
    • Categorize a contact, task, or memo
    • Create a category for contacts, tasks, or memos
  • Troubleshooting: Contacts
    • Contact list field data isn't appearing on my computer
    • My contact pictures keep changing
• Clock
  • Getting started: Clock
    • Set the date and time
    • Turn on the alarm
  • How to: Clock
    • Set the date and time
    • Display a second time zone on the clock
    • Change the clock face
    • Change what appears on the screen when your smartphone is charging
    • Turn on the alarm
    • Silence the alarm
    • Change alarm notification options
    • Set options for bedside clock mode
    • Turn on bedside clock mode
    • Use the stopwatch
    • Use the timer
    • Change timer notification options
  • Personalize: Clock
    • Change what appears on the screen when your smartphone is charging
    • Change the clock face
    • Change alarm notification options
    • Change timer notification options
  • Troubleshooting: Clock
    • The time on my smartphone isn't correct
• Tasks and memos
  • Create a task or memo
  • Send a task or memo
  • Change or delete a task or memo
  • Change the status of a task
  • Hide completed tasks
  • Show tasks in the calendar
  • Synchronizing tasks and memos
    • About synchronization and reconciliation
    • Synchronize organizer data over the wireless network
    • About backing up and restoring smartphone data
    • About synchronization conflicts
    • Manage data synchronization conflicts
  • About categories
  • Categorize a contact, task, or memo
  • Create a category for contacts, tasks, or memos
  • Turn off the prompt that appears before you delete items
• Typing
  • How to: Typing
    • Typing icons
    • Typing basics
      • Copy and paste at a glance
      • Highlight, cut, copy, and paste text
      • Hide the touch screen keyboard
      • Type a symbol
      • Type an accent or special character
      • Clear text from a field
      • About typing input methods
      • Type text using SureType technology
      • Type text using multi-tap
    • Typing input methods
      • Switch typing input methods when you're typing
      • Change options for typing input methods
      • Change your typing style
      • Type text using the predictive input method
      • About typing using different keyboard styles
      • Type text using SureType technology
      • Type text using multi-tap
      • Find more information about typing in other languages
    • Custom dictionary
      • About the custom dictionary
      • Stop adding items to the custom dictionary automatically
      • Add, change, or delete a word in the custom dictionary
    • Word Substitution
      • About Word Substitution
      • Turn off word substitution
      • Create a Word Substitution entry
      • Change or delete a Word Substitution entry
    • Spelling checker
      • Stop displaying spelling suggestions in the list that appears when you type
      • I can't check spelling
      • Change options for checking spelling
      • Check spelling
  • Tips: Typing
    • Typing shortcuts
  • Personalize: Typing
    • Change the default keyboard for portrait view
    • Stop displaying contacts in the list that appears when you type
    • Turn on key tones
    • Change options for checking spelling
    • Stop displaying spelling suggestions in the list that appears when you type
    • Stop adding items to the custom dictionary automatically
    • Turn off word substitution
    • Change the keyboard layout
    • Change the default currency symbol
    • Turn off trackpad sounds
    • Set the trackpad sensitivity
    • Set the cursor speed
  • Troubleshooting: Typing
    • I can't check spelling
    • SureType technology doesn't recognize a word
    • I have no Advanced Style Options
• Keyboard
  • How to: Keyboard
    • Change the keyboard layout
    • Change the default keyboard for portrait view
    • Show or hide the keyboard hide bar
    • Assign an application to a convenience key
    • Change the default currency symbol
    • Set the cursor speed
    • Turn on key tones
    • Set the trackpad sensitivity
    • Turn off trackpad sounds
  • Troubleshooting: Keyboard
    • No application opens when I press a Convenience key
• Language
  • How to: Language
    • About typing input languages
    • Add a display language
    • Delete a language
    • Change the language
  • Troubleshooting: Language
    • Some characters don't appear correctly on my smartphone
    • I can't find a display language on my smartphone
• Screen display
  • How to: Screen display
    • Use a picture as your smartphone wallpaper
    • Set options for backlighting
    • Change the display font
    • Organizing applications on the Home screen
      • About organizing application icons
      • Show, hide, or find an application icon
      • Move an application icon
      • Change where apps that you download appear
      • Add, rename, or delete a folder on the home screen
    • Add a message that appears when your smartphone is locked
    • Set the touch screen sensitivity
    • Turn off pop-up menus
    • Turn on flashing LED notification for wireless coverage
    • Use grayscale or reverse contrast for the screen display
    • Themes
      • About themes
      • Change themes
  • Personalize: Screen display
    • Change the display font
    • Use a picture as your smartphone wallpaper
    • Add a message that appears when your smartphone is locked
    • Use grayscale or reverse contrast for the screen display
    • Themes
      • About themes
      • Change themes
  • Troubleshooting: Screen display
    • My display changed
    • No application opens when I press a Convenience key
    • The screen turns off
    • A pop-up menu appears when I touch the screen
• GPS technology
  • Getting started: GPS technology
    • About GPS technology
  • How to: GPS technology
    • Turn off location aiding or location data
    • Turn on GPS technology
    • Set the GPS receiver that you use to track your movement
    • Prevent others from tracking your location
    • Get your GPS location
  • Troubleshooting: GPS technology
    • I can't use GPS technology
• Compass
  • Getting started: Compass
    • About the compass
  • How to: Compass
    • View location on a map from the compass
    • Navigate to a destination
    • Calibrate the compass manually
  • Personalize: Compass
    • Change options for the compass
  • Troubleshooting: Compass
    • I'm not receiving an accurate reading from the compass
• Maps
  • How to: Maps
    • Pan a map
    • Zoom in to or out from a map
    • View a location on a map
    • View an address on a map using a link
    • View a list of points of interest near a location
    • View contact information for a point of interest
    • Add a location to your list of favorites
    • Change the information for a location in your list of favorites
    • Delete a location from your list of favorites
    • Get directions
    • Send a location
    • Copy a location
    • Clear a map
    • Set the GPS receiver that you use to track your movement
    • Keep backlighting on when you track your movement
    • Change the font settings for maps
    • Change the units of measure for maps
    • Change the display language for maps
  • Troubleshooting: Maps
    • Some features aren't available on my smartphone
• Applications
  • Getting started: Applications
    • About the BlackBerry ID
    • About downloading apps with the BlackBerry App World
    • About adding apps with the BlackBerry Desktop Software
    • About social networking apps
    • About instant messaging apps
  • How to: Applications
    • About multitasking
    • Create a BlackBerry ID
    • Change your BlackBerry ID information
    • Keep an application running in the background and switch to another application
    • Close an app so that it is not running in the background
    • Require your smartphone password before adding an app
    • View properties for an application
    • Delete an application
    • View the size of an application database
  • Tips: Applications
    • Tips: Finding apps
    • Tips: Freeing and conserving storage space
  • Troubleshooting: Applications
    • I can't add, update, or return to the previous version of an app
    • I deleted an app that I want back
    • Error messages: BlackBerry Device Software
      • Reload the BlackBerry Device Software using the BlackBerry Desktop Software
• BlackBerry Device Software
  • How to: BlackBerry Device Software
    • About updating the BlackBerry Device Software
    • Update the BlackBerry Device Software from a website
    • Update the BlackBerry Device Software using the BlackBerry Desktop Software
    • Update the BlackBerry Device Software over the wireless network
    • Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network
    • Delete the previous version of the BlackBerry Device Software
    • Hide or show an optional BlackBerry Device Software update
    • Find your smartphone model number and version of the BlackBerry Device Software
  • Troubleshooting: BlackBerry Device Software
    • I can't update the BlackBerry Device Software over the wireless network
    • My smartphone doesn't have enough available storage space to update the BlackBerry Device Software
• Manage Connections
  • Mobile network
    • Getting started: Mobile network
      • Wireless coverage indicators
      • Check what wireless networks your smartphone connects to
      • Turn on or turn off a network connection
    • How to: Mobile network
      • Manage Connections at a glance
      • Check what wireless networks your smartphone connects to
      • Turn on or turn off a network connection
      • Turn on or turn off airplane mode
      • Check the status of network connections and services
      • Roaming
        • About roaming and international roaming
        • Switch wireless networks manually
        • Connect to a GSM or UMTS network
        • Turn on or turn off data service or set roaming options
        • Set the wireless networks to use for roaming
      • Preferred wireless network list
        • About the preferred wireless network list
        • Add a wireless network to the preferred wireless network list
        • Delete a wireless network from the preferred wireless network list
        • Change the order of preferred networks
      • Change the connection speed for the wireless network
      • Turn on flashing LED notification for wireless coverage
      • Wireless coverage indicators
    • Troubleshooting: Mobile network
      • I can't connect to the mobile network
      • I can't connect to a GSM or UMTS network
      • Error messages
        • Data service unavailable
  • Wi-Fi technology
    • Getting started: Wi-Fi technology
      • About connecting to a Wi-Fi network
      • Connect to a Wi-Fi network
      • Connect to a Wi-Fi network manually
      • Check what wireless networks your smartphone connects to
      • Turn on or turn off a network connection
      • Check the status of network connections and services
      • Wireless coverage indicators
    • How to: Wi-Fi technology
      • Check what wireless networks your smartphone connects to
      • Turn on or turn off a network connection
      • Check the status of network connections and services
      • Connect to a Wi-Fi network
        • About connecting to a Wi-Fi network
        • Connect to a Wi-Fi network
        • Connect to a Wi-Fi network using Wi-Fi Protected Setup
        • Connect to a Wi-Fi network manually
      • Saved Wi-Fi networks
        • Change, move, or delete a saved Wi-Fi network
        • Prevent your smartphone from connecting to a saved Wi-Fi network
        • Turn on or turn off the prompt that appears for hotspots
        • Options for saved Wi-Fi networks
      • Install a root certificate on your smartphone
      • Wi-Fi diagnostic reports
        • Submit a Wi-Fi diagnostic report
        • Set options for Wi-Fi diagnostic reports
      • Connection permissions for third-party applications
      • About using Wi-Fi with VPN and software tokens
      • Wireless coverage indicators
    • Troubleshooting: Wi-Fi technology
      • I can't connect to a Wi-Fi network
• Bluetooth technology
  • Getting started: Bluetooth technology
    • About Bluetooth
    • Turn on or turn off Bluetooth technology
    • Pair with a Bluetooth enabled device
    • Connect to or disconnect from a paired Bluetooth enabled device
  • How to: Bluetooth technology
    • About Bluetooth
    • Turn on or turn off Bluetooth technology
    • Pair with a Bluetooth enabled device
    • Connect to or disconnect from a paired Bluetooth enabled device
    • Switch to a paired Bluetooth enabled device during a call
    • Share contacts with a paired Bluetooth enabled car kit
    • Receive a media file using Bluetooth technology
    • Send a file
    • Send and receive a contact card using Bluetooth technology
    • Rename a paired Bluetooth enabled device
    • Delete a paired Bluetooth enabled device
    • Make your smartphone discoverable
    • Bluetooth technology options
      • Bluetooth profiles
      • Turn off a Bluetooth profile
      • Prevent your smartphone from making contacts available to other Bluetooth enabled devices
      • Restrict outgoing calls
      • Change the pairing name for your BlackBerry smartphone
      • Turn off Bluetooth connection notification
      • Turn off the prompt that appears when connecting or pairing
      • Set the message types that your Bluetooth enabled car kit notifies you of
      • Encrypt data that you send or receive using Bluetooth technology
      • Turn off automatic reconnection to Bluetooth enabled devices
  • Troubleshooting: Bluetooth technology
    • I can't pair with a Bluetooth enabled device
    • My list of paired Bluetooth devices doesn't appear
    • I can't type a passkey on a Bluetooth enabled device
    • I lose my connection with a Bluetooth enabled car kit
    • I can't share contacts with a paired Bluetooth enabled device
• Smart accessories
  • About the Smart Accessories application
  • Set up a new dock
  • Change a dock profile
  • Delete a saved dock profile
• Power and battery
  • Getting started: Power and battery
    • About the battery
    • Battery power level icons
  • How to: Power and battery
    • Turn off your smartphone
    • Set your smartphone to turn on and turn off automatically
    • Reset your smartphone
    • Check the battery power level
    • Tips: Extending battery life
• Storage space and media cards
  • How to: Storage space and media cards
    • About media cards
    • Supported media cards
    • Turn on or turn off media card support
    • Back up smartphone data to your media card
    • Restore smartphone data from your media card
    • View the amount of available storage space on your smartphone
    • View the amount of storage space used by media files
    • Repair files stored on your media card or on your smartphone
    • Format your media card or built-in media storage
    • About compression
    • About file encryption
    • Turn on encryption
  • Tips: Storage space and media cards
    • Tips: Freeing and conserving storage space
  • Troubleshooting: Storage space and media cards
    • My smartphone doesn't recognize my media card
    • The application storage on my smartphone is low
• Search
  • How to: Search
    • Search for an item
    • Search for an item using voice enabled search
    • Set the types of items that are included in searches
    • Change the language for voice enabled search
    • Search for messages
    • Message search criteria
    • Do more with your message search results
    • View, change, or delete a saved search
    • Search for text in a message, in a file, or on a webpage
    • Search for a contact
  • Tips: Search
    • Do more with your message search results
  • Troubleshooting: Search
    • I don't get any voice enabled search results
• SIM card
  • Getting started: SIM card
    • About the SIM card phone book
  • How to: SIM card
    • Add a contact to your SIM card
    • Copy contacts from your SIM card to your contact list
    • Copy a contact from your contact list to your SIM card
    • Store SIM card contacts on your wireless service provider's contact backup server
    • Replace or merge contacts on your wireless service provider's contact backup server
    • Change or delete a SIM card contact
    • Store text messages on your SIM card
    • Change the display name for a phone number
    • About SIM card security
    • Protect your SIM card with a PIN code
    • Change the SIM card PIN code
• Security
  • Getting started: Security
    • Set a smartphone password
    • Lock or unlock your smartphone
    • About permissions for third-party applications
    • Set permissions for a third-party application
    • About BlackBerry Balance technology
    • Work data and personal data
  • How to: Security
    • Security basics
      • About the smartphone password
      • Set a smartphone password
      • Change the smartphone password
      • Lock or unlock your smartphone
      • Lock your smartphone when you insert it in the holster
      • Change the amount of time before your smartphone locks
      • Set a limit for smartphone password attempts
      • Delete smartphone data, third-party applications, or media card files
    • Password Keeper
      • About the Password Keeper
      • Add, change, or delete a password in the Password Keeper
      • Change the Password Keeper password
      • Set a limit for password attempts in the Password Keeper
      • Copy a password
      • Prevent password copying
      • Hide or show passwords in the Password Keeper
      • Generate a random password
      • Set criteria for randomly generated passwords
    • Encryption
      • About encrypting data on your smartphone
      • About file encryption
      • Turn on encryption
      • Set encryption strength
      • Use a certificate to encrypt the encryption keys on your smartphone
      • About encryption keys
      • Generate an encryption key
    • Memory cleaning
      • About memory cleaning
      • Turn on memory cleaning
      • Change when your smartphone deletes sensitive data from the temporary smartphone memory
      • Delete sensitive application data from the temporary smartphone memory
      • Create a shortcut for the memory cleaning application
    • Certificates
      • About certificates
      • Certificate basics
        • Download a certificate from an LDAP-enabled server or DSML-enabled server
        • About certificate enrollment
        • Download a certificate from a certification authority
        • Import a certificate or PGP key that is saved on your smartphone
        • Import certificates or PGP keys from a media card
        • Install a root certificate on your smartphone
        • View properties for a certificate
        • Certificate properties
        • View one type of certificate in the certificate list
        • Send a certificate
        • Delete a certificate
        • View the certificate chain for a certificate
      • Certificate status
        • Status indicators for certificates and certificate authority profiles
        • Check the revocation status of a certificate or certificate chain
        • Change the trust status of a certificate
        • Revoke a certificate
        • Certificate revocation reasons
      • Certificate options
        • Change the display name for a certificate
        • Add an email address to a certificate
        • Turn off the display name prompt that appears when you add a certificate to the key store
        • Turn off the fetch status prompt that appears when you add a certificate to the key store
        • Change how often a certification authority profile checks certificate status
    • PGP keys
      • About PGP keys
      • PGP key basics
        • Download a PGP key from an LDAP-enabled server
        • Download a personal PGP key from the PGP Universal Server
        • Download an updated PGP key from an LDAP-enabled server
        • Import a certificate or PGP key that is saved on your smartphone
        • Import certificates or PGP keys from a media card
        • View properties for a PGP key
        • PGP key properties
        • Send a PGP key
        • Delete a PGP key
        • Clear the PGP data cache
      • PGP key status
        • PGP key status indicators
        • Check the revocation status of a PGP key
        • Change the trust status of a PGP key
        • Revoke a PGP key
        • PGP key revocation reasons
      • PGP key options
        • Change the display name for a PGP key
        • Turn off the display name prompt that appears when you add a PGP key to the key store
        • Turn off the fetch status prompt that appears when you add a PGP key to the key store
    • Certificate servers
      • Add a certificate server
      • Change connection information for a certificate server
      • Connection options for OCSP and CRL servers
      • Connection options for LDAP-enabled servers and DSML-enabled servers
      • Send connection information for a certificate server
      • Delete a certificate server
    • Key store
      • About the key store
      • Change the key store password
      • Synchronize the key store password with the smartphone password
      • Change when your smartphone deletes the key store password
      • Add contacts automatically when you add certificates or PGP keys to the key store
      • Change the service that your smartphone uses to download certificates
      • Turn off automatic backup and restore of key store data
      • Change the refresh rate for certificate revocation lists
      • Reject certificate revocation lists from unverified CRL servers
    • Smart cards
      • About using a smart card with your smartphone
      • Turn on two-factor authentication
      • Import a certificate from a smart card
      • Lock your smartphone when you remove your smart card from your smart card reader
      • About smart password entry
      • Turn off smart password entry
      • Turn off notification for smart card connections
      • Switch smart password filters
      • Prerequisites: Using authentication certificates
      • Use a certificate to authenticate your smart card
      • Check the status of your authentication certificate automatically
      • Store the passphrase for your smart card on your smartphone
    • VPN settings
      • About VPN profiles
      • Log in to a VPN
      • Change the user name and password for a VPN profile
      • About software tokens
      • Change the software token for a VPN profile
      • Change the PIN for a software token on your smartphone
    • Verify security software manually
    • Third-party application control
      • About permissions for third-party applications
      • Set permissions for a third-party application
      • Reset connection permissions for third-party applications
      • About direct Internet connections for third-party applications
      • Set up a direct Internet connection for a third-party application
      • Turn on safe mode
      • Turn off a prompt for a third-party application connection
      • Interaction permissions for third-party applications
      • Data permissions for third-party applications
      • Connection permissions for third-party applications
  • Tips: Security
    • Tips: Keeping your information safe
  • Troubleshooting: Security
    • I forget my smartphone password
    • My smartphone prompts me to make an emergency call when I type a password
    • I can't unlock my smartphone using my smart card
    • I can't download a certificate
    • I can't download a PGP key from an LDAP-enabled server
• Service books and diagnostic reports
  • Accept, delete, or restore a service book
  • Run a diagnostic report
  • View, submit, or delete a diagnostic report
  • Set a default recipient for diagnostic reports
  • I can't run or submit a diagnostic report
  • Find your smartphone model number and version of the BlackBerry Device Software
• Synchronization
  • How to: Synchronization
    • About synchronization and reconciliation
    • Synchronize email over the wireless network
    • Delete email on your smartphone and in your email application on your computer
    • Synchronize organizer data over the wireless network
    • About synchronization conflicts
    • Manage email reconciliation conflicts
    • Manage data synchronization conflicts
    • About backing up and restoring smartphone data
    • Empty the deleted items folder on your computer from your smartphone
  • Troubleshooting: Synchronization
    • Email messages aren't reconciling over the wireless network
    • Organizer data isn't synchronizing over the wireless network
    • Contact list field data isn't appearing on my computer
    • Some characters in calendar entries don't appear correctly after synchronization
• Accessibility options
  • Getting started: Accessibility
    • About accessibility options
  • How to: Accessibility
    • Screen accessibility options
      • Display closed captions in videos
      • Change the display font
      • Use grayscale or reverse contrast for the screen display
    • Audio and phone accessibility options
      • Turn on or turn off event sounds
      • Change how you answer calls with a headset
      • Add or delete a contact alert
      • Hearing aid mode
        • About hearing aid mode
      • TTY support
        • About TTY support
        • Turn on or turn off TTY support
      • Voice dialing
        • Perform an action using a voice command
        • Available voice commands
    • Typing accessibility options
      • Change or delete a Word Substitution entry
      • Type text using the predictive input method
      • Change your typing style
• Calculator
  • Use the calculator
  • Convert a measurement
• Glossary
• Legal notice