Delete all data from your lost device
You can delete all of
the BlackBerry device data, including third-party applications
and media card files, from your lost device. Some types of data, including
pictures, email messages, third-party applications, and media files, cannot be
backed up using
BlackBerry
Protect. This data will be deleted permanently from your device and media
card.
- Log in to the BlackBerry Protect website.
- If necessary, click the arrow icon beside the device picture to select the lost device.
- Click Wipe Device.
-
If you want
BlackBerry
Protect to back up supported data before deleting all of
the data from your device, select the
Attempt Backup Before Wiping Device checkbox.
- If you want to back up all of the supported types of data, select the Back Up All Supported Data option.
- If you want to back up only the types of data that you normally back up using the BlackBerry Protect application on your device, select the Back Up Data Selected for Backup on the Device option.
- Click Wipe Device.
If your device is
turned off or not connected to the wireless network,
BlackBerry
Protect deletes your data the next time that
your device is turned
on or connected to the wireless network.
To cancel services on your device, contact your wireless service
provider.
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