I cannot send or receive GPS location information

Try performing the following actions:
  • If you are outdoors, move away from buildings and expose your BlackBerry® smartphone to open sky.
  • If you are indoors, move close to a window.
  • If you have paired your smartphone with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
  • If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS location.
  • If the contact is using a previous version of BlackBerry® Messenger, if the contact's smartphone does not have a internal GPS receiver, or if the contact has not paired his or her smartphone with a Bluetooth® enabled GPS receiver, some features might not be available for you to use for that contact.
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