Some of my media files didn't synchronize to my smartphone or tablet

Try the following actions:

  • Verify that your BlackBerry® smartphone or BlackBerry® PlayBook™ tablet has enough available storage for your media.
  • Verify that your songs don't contain digital rights management (DRM) technologies.
  • Verify that your media files are in a supported format.
  • If your videos didn't synchronize or import and the video extension is supported, verify that your video or audio codecs are supported.
  • Verify that mass storage mode for your smartphone or file sharing for your tablet is turned on.
Related reference
Previous topic: Troubleshooting: Media

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