I cannot see songs on my smartphone that are from the music library on my computer

Try the following:

  • Verify that both the BlackBerry® Desktop Software and your iTunes library or Windows Media® Player library is open on your computer.
  • Verify that the correct music library is selected in the BlackBerry Desktop Software. Click Device > Device options. On the Media tab, if the correct music library is not selected, in the Music source drop-down list, click the music library that you want to use.

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