Help Center

Local Navigation

• BlackBerry basics
  • Switch applications
  • Assign an application to a Convenience key
  • Set owner information
  • Turn on standby mode
  • About links
  • Create a link for a PIN
  • BlackBerry basics shortcuts
  • BlackBerry basics troubleshooting
    • No application opens when I press a Convenience key
    • Some features are not available on my device
• Shortcuts
  • BlackBerry basics shortcuts
  • Phone shortcuts
  • Media shortcuts
  • Message shortcuts
  • Typing shortcuts
  • Search shortcuts
  • Attachment shortcuts
  • Browser shortcuts
  • Map shortcuts
  • Calendar shortcuts
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a second call
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Dial an extension
    • Dial using numbers or letters
    • Switch applications during a call
    • Make a call when the device is locked
    • About using a headset
  • Emergency calls
    • About emergency calls
    • Make an emergency call
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • Check your voice mail
    • Change the voice mail access number
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact assigned to a speed dial key
  • Conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Caller ID
    • Add a caller ID picture for a contact
    • Change the caller ID picture for a contact
    • Delete the caller ID picture for a contact
  • Call logs
    • About call logs
    • View call logs in a message list
    • Add notes to a call log
    • Change call log notes
    • Send a call log
    • Delete call log notes
  • Call waiting
    • Prerequisites: Call waiting
    • Turn on call waiting
  • Call forwarding
    • About call forwarding
    • Prerequisites: Call forwarding
    • Forward calls
    • Add a call forwarding phone number
    • Change a call forwarding phone number
    • Delete a call forwarding phone number
  • Call blocking
    • About call blocking
    • Prerequisites: Call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialing
    • About fixed dialing
    • Prerequisites: Fixed dialing
    • Turn on fixed dialing
    • Add a contact to your fixed dialing list
    • Change a contact in your fixed dialing list
    • Delete a contact from your fixed dialing list
  • Smart dialing
    • About smart dialing
    • Set the default country code and area code
    • Set options for dialing extensions
  • TTY support
    • About TTY support
    • Prerequisites: TTY support
    • Turn on TTY support
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialing from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Stop ending calls when you insert your device in the holster
    • Answer calls automatically when you remove your device from the holster
    • Reset a call timer
  • Phone shortcuts
  • Phone troubleshooting
    • I cannot make or receive calls
    • My phone number appears as Unknown in the phone application
    • I cannot check my voice mail
    • I cannot join a call
• Voice dialing
  • Make a call using a voice command
  • Dial an extension using a voice command
  • Check your phone number using a voice command
  • Check the wireless coverage level using a voice command
  • Check the battery power level using a voice command
  • Change the voice dialing language
  • Turn off choice lists for voice commands
  • Turn off voice prompts
  • Set playback options for voice dialing
  • Set the matching sensitivity level for voice commands
  • Improve voice recognition of numbers
  • Voice dialing troubleshooting
    • I cannot make calls using a voice command
    • My device does not recognize names or numbers in voice commands
• Media
  • Transferring and downloading media files
    • About transferring media files
    • Transfer a file between your device and your computer using the Roxio Media Manager
    • Transfer a file between your device and your computer in mass storage mode
    • Save a song or video from a web page
    • Receive a media file using Bluetooth technology
    • Send a media file
    • Download a ring tone
    • Download a Home screen background
  • Playing media files and recording voice notes
    • Play a media file
    • Play a song or video on a web page
    • Shuffle songs
    • Pause a media file
    • Fast-forward or rewind a media file
    • Play the next or previous song in a category
    • Repeat a media file
    • Search for a media file
    • Switch applications during a song
    • Record a voice note
    • Adjust the volume
    • Keep backlighting on when you play a video
    • About using a headset
  • Managing media files
    • Playlists
      • About playlists
      • Create a standard playlist
      • Create an automatic playlist
      • Change an automatic playlist
      • Add a song to a standard playlist
      • Change the order of songs in a standard playlist
      • Delete a song from a standard playlist
      • Rename a playlist
      • Delete a playlist
    • View properties for a media file
    • Change the amount of memory available for media files
    • Rename a media file
    • Move a media file
    • Delete a media file
  • Viewing pictures
    • View a picture
    • Use a picture as the Home screen background
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures by name
    • Zoom in to or out from a picture
    • Pan a picture
    • Rotate a picture
  • Managing pictures
    • Add a picture folder
    • Save a picture
    • Sort pictures
    • Rename a picture or picture folder
    • Move a picture
    • Delete a picture or picture folder
  • Media card and mass storage mode options
    • About media cards
    • Remove a media card safely
    • Set options for removing a media card safely
    • About media card encryption
    • Encrypt the files on a media card
    • Format a media card
    • View the amount of available memory on a media card
    • Turn on mass storage mode
    • Turn off the mass storage mode prompt
    • Turn off mass storage mode support
    • Turn off media card support
  • Media shortcuts
  • Media troubleshooting
    • I cannot play a song or video on a web page
    • I cannot open media files
    • My device does not recognize my media card
    • My device is not using the correct ring tone or Home screen background
• Messages
  • Message basics
    • Composing messages
      • Check spelling
      • Save a draft of a message
      • Set the importance level for a message
      • Blind carbon copy a contact
      • Add a signature
      • Delete the disclaimer from an email message
      • Create a link for a PIN
    • Sending messages
      • Send an email message
      • Send a PIN message
      • Send an SMS text message
      • Send an MMS message
      • Reply to a message
      • Forward a message
      • Resend a message
      • Stop a message from sending
    • Managing messages
      • Open a message
      • Save a message
      • Search for text in a message, in an attachment, or on a web page
      • Mark a message as opened or unopened
      • View an address instead of a display name
      • View messages in a specific folder
      • Delete a message
      • Delete multiple messages
  • Email messages
    • Email message basics
      • Send an email message
      • Delete the original text from a reply message
      • File an email message
      • Add, change, or delete an email message folder
      • Forward messages from a specific email message folder to your device
      • Stop storing messages sent from your device on your computer
      • Stop storing messages sent from your computer on your device
    • Email message filters
      • About email message filters
      • Create an email message filter
      • Create an email message filter based on a contact or subject
      • Options for email message filters
      • Turn on an email message filter
      • Change an email message filter
      • Prioritize email message filters
      • Delete an email message filter
    • Email message options
      • Check spelling automatically before sending email messages
      • Set an out-of-office reply
      • Request delivery or read confirmation for email messages
      • View email messages in plain text format
      • Stop loading pictures in HTML email messages
      • Hide filed email messages
      • Receive only the first section of long email messages
      • Change the email address that you use to send messages or meeting invitations
      • Stop forwarding email messages to your device
  • PIN messages
    • About PIN messages
    • Find your PIN
    • Send a PIN message
    • Set a high importance level for received PIN messages
  • SMS text messages
    • SMS text message basics
      • About SMS text messages
      • Find your SMS phone number
      • Send an SMS text message
      • Add a contact to an SMS text message
      • Delete the history from an SMS text message
    • Options for SMS text messages
      • Turn off AutoText for SMS text messages
      • View more of the history in SMS text messages
      • Store SMS text messages on your SIM card
      • Request delivery notification for all SMS text messages
      • Set how long your service center attempts to send SMS text messages
      • Set a wireless network type for sending SMS text messages
    • Cell broadcasting
      • About cell broadcasting
      • Prerequisites: Cell broadcasting
      • Turn on cell broadcasting
      • Stop receiving messages from a cell broadcast channel
      • Rename a cell broadcast channel
  • MMS messages
    • MMS message basics
      • About MMS messages
      • Prerequisites: MMS messaging
      • Find your MMS phone number
      • Send an MMS message
      • Create a slide show in an MMS message
    • MMS message attachments
      • Attach a media file to an MMS message
      • Attach an appointment to an MMS message
      • Add an appointment to your calendar from an MMS message
      • Add a contact to your address book from an MMS message
      • Save a media file from an MMS message
    • MMS message options
      • Request delivery or read notification for an MMS message
      • Request delivery notification or read notification for all MMS messages
      • View the size of an MMS message before sending it
      • Stop receiving MMS messages when roaming
      • Block MMS messages
  • Message list options
    • Turn off the prompt that appears before you delete items
    • Turn off the prompt that appears when you mark messages as opened
    • Set how long your device stores messages
    • Use color to differentiate work messages from other messages
    • Change how a message list displays messages
    • About multiple message lists
    • Use one message list or multiple message lists
    • Hide the new or unopened message indicator
    • Hide sent messages
    • View call logs in a message list
    • Block incoming messages
    • Allow messages from contacts in your address book or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
  • Message shortcuts
  • Message troubleshooting
    • I cannot send messages
    • I am not receiving messages
    • I cannot file email messages
    • I cannot send SMS text messages
    • I am not receiving SMS text messages
    • The number of new or unopened messages is different than I expected
    • Some messages no longer appear on my device
    • A message or attachment does not appear or is truncated
    • HTML email messages do not appear correctly
    • Some email message folders appear dimmed
    • Email message filters are not working correctly
    • I cannot turn on cell broadcasting
    • I cannot attach a file to an MMS message
    • I cannot use a shortcut to view one type of message in a message list
• Typing
  • Typing basics
    • Type a symbol
    • Type an accent or special character
    • Cut, copy, and paste text
    • Clear a field
    • Highlight a line of text
    • Highlight text character by character
    • Cancel a text selection
    • Set the cursor speed
    • Set the default currency symbol
    • Turn on key tones
    • Use shortcut keys on the Home screen
  • Typing input methods
    • About typing in Arabic or Russian
    • Type in Arabic or Russian using SureType technology
    • Type in Arabic or Russian using multi-tap
    • Switch typing input methods
    • Change the typing input language
    • Typing tips for the Korean typing input method
  • Spelling checker
    • Check spelling
    • Check spelling automatically before sending email messages
    • Change options for checking spelling
    • Add a word to the custom dictionary
    • Change a word in the custom dictionary
    • Delete a word from the custom dictionary
  • Custom dictionary
    • About the custom dictionary
    • Add a custom dictionary item
    • Change a custom dictionary item
    • Delete custom dictionary items
    • Stop adding items to the custom dictionary automatically
    • Stop displaying contacts in the list that appears when you type
  • AutoText
    • About AutoText
    • Create an AutoText entry
    • Turn off AutoText for SMS text messages
    • Change an AutoText entry
    • Delete an AutoText entry
    • Undo an AutoText change
  • Typing shortcuts
  • Typing troubleshooting
    • I cannot check spelling
• Search
  • Messages, attachments, and web pages
    • Search for messages
    • Search criteria
    • Manage message search results
    • Search for messages by contact or subject
    • Search for text in a message, in an attachment, or on a web page
    • View a list of saved searches
    • Change a saved search
    • Delete a saved search
  • Organizer data
    • Search for organizer data
    • Search for contacts in your organization's address book
    • Manage address lookup results
  • Search shortcuts
• Attachments
  • Attachment basics
    • About attachments
    • Open an attachment
    • Download an attachment
    • Stop downloading an attachment
    • Open a link in an attachment
    • View properties for an attachment
    • Set font options for an attachment
    • Search for text in a message, in an attachment, or on a web page
  • Document attachments
    • Open a password-protected .pdf file attachment
    • View tracked changes in a document
    • View the table of contents in a document
  • Spreadsheet attachments
    • Move to a specific cell
    • View the content of a cell
    • View a list of worksheets
    • Switch worksheets
    • Change the size of a column
    • Set display options for a spreadsheet
  • Media attachments
    • View a list of pages in a multi-page .tif file attachment
    • Switch pages in a multi-page .tif file attachment
  • Presentation attachments
    • Switch presentation views
    • Switch slides
    • Rotate a slide
    • Zoom in to or out from a slide
    • Save a slide
  • vCard contact attachments
    • About vCard contact attachments
    • Open a vCard contact attachment
    • Add a contact to your address book from a vCard contact attachment
  • Attachment shortcuts
  • Attachment troubleshooting
    • A skipped content bar appears in a document
    • A message or attachment does not appear or is truncated
    • A question mark appears on a slide
• Synchronization
  • About synchronization
  • Reconcile email messages over the wireless network
  • Delete email messages over the wireless network
  • Prerequisites: Synchronizing organizer data over the wireless network
  • Synchronize organizer data over the wireless network
  • About synchronization conflicts
  • Manage email reconciliation conflicts
  • Manage data synchronization conflicts
  • About backing up and restoring device data
  • Prerequisites: Restoring data over the wireless network
  • Delete all device data
  • Empty the deleted items folder on your computer from your device
  • Synchronization troubleshooting
    • Email messages are not reconciling over the wireless network
    • I am not receiving email messages from personal folders on my computer
    • Email messages are not being deleted over the wireless network
    • Organizer data is not synchronizing over the wireless network
    • Custom address book field data is not appearing on my computer
    • Some characters in calendar entries do not appear correctly after synchronization
• Browser
  • Browser basics
    • Browsing web pages
      • Visit a web page
      • Search the Internet
      • About browser views
      • Switch browser views
      • Zoom in to a web page
      • Move back or forward a web page
      • Move through a web page line by line
      • Refresh a web page
      • Save a web page to a message list
      • Stop loading a web page
      • Search for text in a message, in an attachment, or on a web page
      • View a list of web pages you visited recently
      • Return to the home page
      • Close the browser
    • Viewing, copying, and forwarding addresses
      • View the address for a web page
      • View the address for a link or picture
      • Copy an address for a web page, link, or picture
      • Send a web page address
      • Send a link or picture from a web page
    • Viewing pictures and playing media files
      • Play a song or video on a web page
      • Save a song or video from a web page
      • View a full picture on a web page
      • Zoom in to or out from a picture
  • Browser bookmarks
    • About bookmarks for web pages
    • Add a bookmark for a web page
    • Change a bookmark for a web page
    • Send a bookmark for a web page
    • Delete a bookmark for a web page
    • Add a bookmark folder for web pages
    • File a bookmark for a web page
    • Rename a bookmark folder for web pages
    • Delete a bookmark folder for web pages
  • Web feeds
    • About web feeds
    • Subscribe to a web feed
    • View web feed content
    • Listen to web feed content
    • Mark a web feed title as opened or unopened
    • Change a web feed
    • File a web feed
    • Delete a web feed
  • Browser options
    • Change the default browser view
    • Change the home page or start page
    • Change JavaScript options
    • Change options for pictures and animation on web pages
    • Change display options for web pages
    • Change font options for web pages
    • Set the character encoding for all web pages
    • Receive a prompt before closing the browser or running a script
    • Clear a browser cache
    • Clear the browser history
    • About browser configurations
    • Set the default browser configuration
  • Browser security
    • About TLS
    • About WTLS
    • Manage browser security
    • TLS options
    • WTLS options
    • Add a trusted content server
  • Browser push
    • About browser push
    • Turn off browser push
    • Browser push options
  • Browser shortcuts
  • Browser troubleshooting
    • No browser is available on my device
    • I cannot set up automatic synchronization for bookmarks
    • I cannot play a song or video on a web page
• Applications
  • Switch applications
  • Add an application
  • View properties for an application
  • Delete a third-party application
  • Receive a device password prompt before you add an application
  • View the size of an application database
  • About updating the BlackBerry Device Software
  • Prerequisites: Updating the BlackBerry Device Software over the wireless network
  • Update the BlackBerry Device Software
  • Return to the previous version of the BlackBerry Device Software
  • Delete the previous version of the BlackBerry Device Software
  • Application troubleshooting
    • I cannot add applications
    • My device does not have enough available memory to update the BlackBerry Device Software
• Maps
  • Map basics
    • Get directions
    • View directions as a route on a map
    • Send a route or a map
    • View a location on a map
    • View a list of points of interest near a location
    • View points of interest on a map
    • Track your movement
  • Navigation
    • Zoom in to a direction on a route
    • Zoom in to or out from a map
    • Pan a map
  • Maps bookmarks
    • Add a bookmark for a location or route
    • Change a bookmark for a location or route
    • Delete a bookmark for a location or route
    • Add a bookmark folder for locations or routes
    • File a bookmark for a location or route
  • Map options
    • Set the GPS receiver that you use to track your movement
    • Clear the map cache
    • View status information at the top of a map
    • View north at the top of a map
    • Hide the tracking information at the bottom of a map
    • Keep backlighting on when you track your movement
    • View GPS location information for a picture on a map
  • Map shortcuts
  • Maps troubleshooting
    • Diagonal lines appear on a map
• GPS technology
  • About GPS technology
  • Get your GPS location
  • Prevent others from tracking your location
  • GPS technology troubleshooting
    • I cannot use GPS technology
• Contacts
  • Contact basics
    • Add a contact
    • Add a contact from a message, call log, or web page
    • Name a custom contact list field
    • About pauses and waits
    • Add a pause or a wait to a phone number
    • View a contact
    • Change a contact
    • Delete a contact
    • Search for contacts in your organization's address book
    • Manage contact lookup results
  • Customizing contacts
    • About custom ring tones
    • Assign a ring tone to a contact
    • Add a caller ID picture for a contact
    • Change the caller ID picture for a contact
    • Delete the caller ID picture for a contact
  • Mailing lists
    • About mailing lists
    • Create a mailing list
    • Change a mailing list
    • View a mailing list
    • Delete a mailing list
  • Multiple contact lists
    • About multiple contact lists
    • Switch contact lists
    • Change the default contact list
  • Contact list options
    • Sort contacts or tasks
    • Change the display options for contacts
    • Turn off the prompt that appears before you delete items
    • View the number of contacts stored on your device
  • Contact troubleshooting
    • Custom contact list field data is not appearing on my computer
    • Caller ID pictures are not appearing on my device
• Calendar
  • Calendar basics
    • About calendar views
    • Switch calendar views
    • Move around a calendar
    • Schedule an appointment
    • Schedule an appointment quickly in Day view
    • Schedule a meeting
    • Recurrence fields
    • Schedule an alarm
    • Check spelling
    • Open an appointment, meeting, or alarm
    • Delete an appointment, meeting, or alarm
    • Switch days in Day view
  • Meetings
    • Schedule a meeting
    • Recurrence fields
    • Respond to a meeting invitation
    • View your calendar when responding to a meeting
    • Check availability of meeting participants
    • Change the list of participants for a meeting
    • Send an email message to all meeting participants
    • Contact a meeting participant
  • Calendar options
    • Change the default calendar view
    • Change the default reminder time for calendar entries
    • Change the start and end time for days
    • Change the snooze time for reminders
    • Change the email address that you use to send messages or meeting invitations
    • View tasks in a calendar
    • Change the first day of the week
    • Hide free time in Agenda view
    • View more of the subject line for appointments in Agenda view
    • Change how long your device stores calendar entries
    • Turn off the prompt that appears before you delete items
    • View the number of calendar entries stored in a calendar
  • Multiple calendars
    • About multiple calendars
    • Switch calendars
    • Use color to differentiate calendars
    • Change the calendar that reminds you of appointments
    • Change the default calendar
  • Calendar shortcuts
  • Calendar troubleshooting
    • I cannot schedule appointments that span multiple days
    • I cannot set some fields when scheduling appointments
    • Some characters in calendar entries do not appear correctly after synchronization
• Tasks
  • Task basics
    • Create a task
    • Recurrence fields
    • Change a task
    • Change the status of a task
    • Hide completed tasks
    • Send a task or memo
    • Check spelling
    • Delete a task
  • Task list options
    • Sort contacts or tasks
    • Change the snooze time for reminders
    • View tasks in a calendar
    • Turn off the prompt that appears before you delete items
    • View the number of tasks or memos stored on your device
• Memos
  • Memo basics
    • Create a memo
    • Change a memo
    • Send a task or memo
    • Check spelling
    • Delete a memo
  • Memo list options
    • Turn off the prompt that appears before you delete items
    • View the number of tasks or memos stored on your device
• Alarm
  • About the alarm
  • Turn on the alarm
  • Silence the alarm
• Calculator
  • Use the calculator
  • Convert a measurement
• Bluetooth technology
  • Bluetooth technology basics
    • About Bluetooth technology
    • Turn on Bluetooth technology
    • Pair with a Bluetooth enabled device
    • Connect to a paired Bluetooth enabled device
    • Switch to a paired Bluetooth enabled device during a call
    • Share contacts with a paired Bluetooth enabled car kit
    • Receive a media file using Bluetooth technology
    • Forward a media file
    • Rename a paired Bluetooth enabled device
    • Delete a paired Bluetooth enabled device
  • Bluetooth technology options
    • Prevent your device from sharing contacts with Bluetooth enabled devices
    • Restrict outgoing calls
    • Make your BlackBerry device discoverable
    • Change the pairing name for your BlackBerry device
    • Turn off Bluetooth connection notification
    • Turn off the prompt that appears when connecting or pairing
    • Turn off a Bluetooth profile
    • Bluetooth profiles
    • Encrypt data that you send or receive using Bluetooth technology
    • Turn off automatic reconnection to Bluetooth enabled devices
  • Bluetooth technology troubleshooting
    • I cannot type a passkey on a Bluetooth enabled device
    • My list of paired Bluetooth enabled devices does not appear
    • I cannot pair with a Bluetooth enabled device
    • I cannot share contacts with a paired Bluetooth enabled device
• Date and time
  • Set the date and time
  • Get the date and time from the wireless network automatically
  • Date and time troubleshooting
    • The time on my device is incorrect
• Notification profiles
  • Notification basics
    • About notification profiles
    • Change your ring tone
    • Switch notification profiles
    • Create a notification profile
    • Change a notification profile
    • Delete a notification profile
    • Prevent notification during calls
    • Silence your device
    • Download a ring tone
  • LED notification
    • LED notification
    • Turn off Bluetooth connection notification
    • Turn on wireless coverage notification
  • Custom notification
    • About custom notification
    • Set custom notification for calls or messages from a specific contact
    • Change the order of notification profile exceptions
    • Change a notification profile exception
    • Change the list of contacts for a notification profile exception
    • Delete a notification profile exception
    • About custom ring tones
    • Assign a ring tone to a contact
  • Notification profile troubleshooting
    • My device is vibrating more times than expected
    • I am not receiving notification for incoming calls or messages
    • I cannot change some fields in a Calls From notification profile exception
• BlackBerry Messenger
  • Contacts
    • Add a contact
    • Turn on invitation passwords
    • Respond to an invitation
    • Turn off invitation forwarding options
    • Delete a contact
    • View a contact's information
    • Rename a contact
    • Add a group
    • Move a contact to a different group
    • Rename a group
    • Delete a group
  • Conversations
    • Start a conversation
    • Open a conversation
    • Add an emoticon
    • Send a file to a contact
    • Ping a contact
    • Turn off ping vibration
    • Prevent conversations from appearing in the main message list
    • Start a conference
    • Copy a conversation
    • Clear a conversation
    • End a conversation
    • Change your display name
  • Availability
    • Change your availability status
    • Receive notification when a contact becomes available
• Display and keyboard
  • Backlighting
    • About backlighting
    • Turn on backlighting
    • Set the brightness of the backlighting
    • Set how long backlighting remains on
    • Stop backlighting from dimming automatically
  • Display options
    • Use a picture as the Home screen background
    • Download a Home screen background
    • Change the display font
    • About organizing applications
    • Add an application folder
    • Move an application icon
    • Hide an application icon
    • Delete an application folder
  • Keyboard options
    • Turn on key tones
    • Turn off trackball sounds
    • Set the cursor speed
    • Assign an application to a Convenience key
    • Set the trackball sensitivity
    • Turn on standby mode
  • Themes
    • About themes
    • Switch themes
    • Delete a theme
    • Download a theme
  • Display troubleshooting
    • My device screen turns off
    • My display changed
• Language
  • Change the display language
  • Add a display language
  • Delete a display language
  • About typing input languages
  • Change the typing input language
  • Switch typing input methods
  • Turn off the shortcut for switching typing input languages
  • Change the input options for SureType technology
  • Change the voice dialing language
  • Change the display options for contacts
  • Language troubleshooting
    • Some characters do not appear correctly on my device
• Wireless network coverage
  • Find information about wireless coverage indicators
  • Turn off a wireless connection
  • Network connection indicators
  • Turn on wireless coverage notification
  • About the preferred wireless network list
  • Add a wireless network to the preferred wireless network list
  • Change the order of preferred wireless networks
  • Delete a wireless network from the preferred wireless network list
  • Turn off data service
  • About roaming
  • Switch wireless networks manually
  • Verify the status of network connections and services
  • Wi-Fi connection settings
    • About connecting to a Wi-Fi network
    • About Wi-Fi profiles
    • Connect to a Wi-Fi network
    • Wi-Fi profile security options
    • Change the order of Wi-Fi profiles
    • Switch Wi-Fi networks manually
    • Prevent your device from connecting to a Wi-Fi network
    • Delete a Wi-Fi profile
    • Install a root certificate on your computer
  • Advanced Wi-Fi connection settings
    • Change a Wi-Fi profile
    • Wi-Fi profile connection options
    • Wi-Fi profile security options
    • Wi-Fi profile IP and DNS options
  • UMA connection settings
    • About connecting to a Wi-Fi network for UMA
    • Change your preferred network type
  • Wireless network coverage troubleshooting
    • I cannot connect to a wireless network
    • I cannot connect to a Wi-Fi network
    • I cannot synchronize a certificate
• Power, battery, and memory
  • Turn off your device
  • Set your device to turn on and turn off automatically
  • Reset the device
  • Check the battery power level
  • Extend battery life
  • Format a media card
  • View the amount of available memory
  • Best practice: Optimizing your device performance
• SIM card
  • About the SIM card phone book
  • Add a contact to your SIM card
  • Copy contacts from your SIM card to your address book
  • Copy a contact from your address book to your SIM card
  • Change a SIM card contact
  • Delete a SIM card contact
  • Store SMS text messages on your SIM card
  • About SIM card security
  • Protect your SIM card with a PIN code
  • Change the SIM card PIN code
  • Change the display name for a phone number
• Security
  • Security basics
    • About the device password
    • Set a device password
    • Change the device password
    • Lock the device
    • Lock the keyboard
    • Set a limit for device password attempts
  • Password keeper
    • About the password keeper
    • Add a password to the password keeper
    • Generate a random password
    • Set criteria for randomly generated passwords
    • View a password in the password keeper
    • Change a password in the password keeper
    • Hide passwords in the password keeper
    • Turn off the prompt that appears before you delete items
    • Delete a password from the password keeper
    • Change the password keeper password
    • Copy a password
    • Prevent password copying
    • Set a limit for password attempts in the password keeper
  • Encryption
    • About content protection
    • Protect your device data
    • Set content protection strength
    • About encryption keys
    • Generate an encryption key
    • About content compression
  • Memory cleaning
    • About memory cleaning
    • Turn on memory cleaning
    • Change when your device deletes sensitive data from the temporary device memory
    • Delete sensitive application data from the temporary device memory
    • View the icon for the memory cleaning application on the Home screen
  • Certificates
    • Certificate basics
      • Download a certificate from an LDAP certificate server
      • View properties for a certificate
      • Certificate properties
      • View one type of certificate in the certificate list
      • Send a certificate
      • Delete a certificate
      • View the certificate chain for a certificate
    • Certificate status
      • Certificate status indicators
      • Check the revocation status of a certificate or certificate chain
      • Change the trust status of a certificate
      • Revoke a certificate
      • Certificate revocation reasons
    • Certificate options
      • Change the display name for a certificate
      • Add an email address to a certificate
      • Turn off the display name prompt that appears when you add a certificate to the key store
      • Turn off the fetch status prompt that appears when you add a certificate to the key store
    • Certificate shortcuts
  • Certificate servers
    • Add a certificate server
    • Change connection information for a certificate server
    • Connection options for LDAP certificate servers
    • Connection options for OCSP and CRL servers
    • Send connection information for a certificate server
    • Delete a certificate server
  • Key stores
    • About the key store
    • Change the key store password
    • Change when your device deletes the key store password
    • Add contacts to your address book automatically when you add items to the key store
    • Change the service that your device uses to download certificates
    • Turn off automatic backup of key store data
    • Change the refresh rate for certificate revocation lists
    • Reject certificate revocation lists from unverified CRL servers
  • Smart cards
    • About using a smart card with your device
    • About two-factor authentication
    • Prerequisites: Two-factor authentication
    • Turn on two-factor authentication
    • Import a certificate from a smart card
    • Lock your device when you remove your smart card from your smart card reader
    • About smart password entry
    • Prerequisites: Smart password entry
    • Turn off smart password entry
    • Switch smart password filters
    • Prerequisites: Using authentication certificates
    • Use a certificate to authenticate your smart card
    • Check the status of your authentication certificate automatically
    • Store the pass phrase for your smart card in the application memory
    • Turn off notification for smart card connections
  • Software tokens
    • About software tokens
    • Change the PIN for a software token on your device
  • VPN settings
    • About VPN profiles
    • Prerequisites: Logging in to a VPN
    • Log in to a VPN
    • Change the user name and password for a VPN profile
    • Change the software token for a VPN profile
  • About PGP keys
  • About security self-tests
  • Verify security software
  • Security troubleshooting
    • I cannot download a certificate
    • I cannot unlock my device using my smart card
    • I cannot connect to a Wi-Fi network or log in to a VPN using a software token
    • My device prompts me to make an emergency call when I type a password
• Third-party application control
  • About permissions for third-party applications
  • Reset connection permissions for third-party applications
  • About direct Internet connections for third-party applications
  • Set up a direct Internet connection for a third-party application
  • Set permissions for a third-party application
  • Connection permissions for third-party applications
  • Interaction permissions for third-party applications
  • Data permissions for third-party applications
• BrickBreaker
  • About BrickBreaker
  • BrickBreaker capsules
  • BrickBreaker scoring
  • Play BrickBreaker
  • Adjust the volume
  • Set the paddle speed
  • Submit a score to the BrickBreaker high score web site
  • Check the high scores on the BrickBreaker web site
• Service books
  • About service books
  • Accept a service book
  • Delete a service book
• Troubleshooting
  • BlackBerry basics troubleshooting
    • No application opens when I press a Convenience key
    • Some features are not available on my device
  • Phone troubleshooting
    • I cannot make or receive calls
    • My phone number appears as Unknown in the phone application
    • I cannot check my voice mail
    • I cannot join a call
  • Voice dialing troubleshooting
    • I cannot make calls using a voice command
    • My device does not recognize names or numbers in voice commands
  • Media troubleshooting
    • I cannot play a song or video on a web page
    • I cannot open media files
    • My device does not recognize my media card
    • My device is not using the correct ring tone or Home screen background
  • Message troubleshooting
    • I cannot send messages
    • I am not receiving messages
    • I cannot file email messages
    • The number of new or unopened messages is different than I expected
    • Some messages no longer appear on my device
    • A message or attachment does not appear or is truncated
    • HTML email messages do not appear correctly
    • Some email message folders appear dimmed
    • Email message filters are not working correctly
    • I cannot use a shortcut to view one type of message in a message list
    • I cannot send SMS text messages
    • I am not receiving SMS text messages
    • I cannot turn on cell broadcasting
    • I cannot attach a file to an MMS message
  • Typing troubleshooting
    • I cannot check spelling
  • Attachment troubleshooting
    • A skipped content bar appears in a document
    • A message or attachment does not appear or is truncated
    • A question mark appears on a slide
  • Synchronization troubleshooting
    • Email messages are not reconciling over the wireless network
    • I am not receiving email messages from personal folders on my computer
    • Email messages are not being deleted over the wireless network
    • Organizer data is not synchronizing over the wireless network
    • Custom address book field data is not appearing on my computer
    • Some characters in calendar entries do not appear correctly after synchronization
  • Browser troubleshooting
    • No browser is available on my device
    • I cannot set up automatic synchronization for bookmarks
    • I cannot play a song or video on a web page
  • Application troubleshooting
    • I cannot add applications
    • My device does not have enough available memory to update the BlackBerry Device Software
  • Maps troubleshooting
    • Diagonal lines appear on a map
  • Contact troubleshooting
    • Custom address book field data is not appearing on my computer
    • Caller ID pictures are not appearing on my device
  • Calendar troubleshooting
    • I cannot schedule appointments that span multiple days
    • I cannot set some fields when scheduling appointments
    • Some characters in calendar entries do not appear correctly after synchronization
  • Bluetooth technology troubleshooting
    • I cannot type a passkey on a Bluetooth enabled device
    • My list of paired Bluetooth enabled devices does not appear
    • I cannot pair with a Bluetooth enabled device
    • I cannot share contacts with a paired Bluetooth enabled device
  • Date and time troubleshooting
    • The time on my device is incorrect
  • Notification profile troubleshooting
    • My device is vibrating more times than expected
    • I am not receiving notification for incoming calls or messages
    • I cannot change some fields in a Calls From notification profile exception
  • Display troubleshooting
    • My device screen turns off
    • My display changed
  • Language troubleshooting
    • Some characters do not appear correctly on my device
  • Wireless network coverage troubleshooting
    • I cannot connect to a wireless network
    • I cannot connect to a Wi-Fi network
    • I cannot synchronize a certificate
  • Security troubleshooting
    • I cannot download a certificate
    • I cannot unlock my device using my smart card
    • My device prompts me to make an emergency call when I type a password
    • I cannot connect to a Wi-Fi network or log in to a VPN using a software token
  • Diagnostic reports
    • About diagnostic reports
    • Run a diagnostic report
    • View a diagnostic report
    • Submit a diagnostic report
    • Delete a diagnostic report
    • Set a default recipient for diagnostic reports
    • I cannot run or submit a diagnostic report
    • View the version number of the BlackBerry Device Software on your device
  • Wi-Fi diagnostic reports
    • About Wi-Fi diagnostic reports
    • Submit a Wi-Fi diagnostic report
    • Include advanced data in Wi-Fi diagnostic reports
    • Set a default recipient for Wi-Fi diagnostic reports
• Glossary
• Legal notice