BlackBerry Desktop Software

Release Notes

6.0.2 b45

About this product

The BlackBerry® Desktop Software works with BlackBerry devices to complete the following tasks:

  • Add, update, or remove device applications and BlackBerry® Device Software
  • Back up and restore your device data
  • Switch your device to a new BlackBerry device
  • Synchronize your organizer data
  • Synchronize your media

New features and enhancements

The new features and enhancements for the BlackBerry® Desktop Software 6.0.2 include the following items:

Tablet support

You can now use your BlackBerry® PlayBook™ tablet with the BlackBerry Desktop Software: sync your music playlists, pictures, and videos, back up and restore your tablet data, and update your BlackBerry® Tablet OS.

First-time connection

The first time you open the BlackBerry Desktop Software, you can set some of your preferences, such as starting the BlackBerry Desktop Software whenever you connect your device and automatically checking for software updates.

Forget device

You can remove your device from the list of known devices in the BlackBerry Desktop Software through the Device > Forget device menu.

Wi-Fi® music sync

Your album art is now updated wirelessly

Known issues

This section lists known issues for the BlackBerry® Desktop Software 6.0.2 bundle 45.


Mounted devices might not appear in File Explorer view if the drive was previously mapped to a different location. (DT 1218240)

Workaround: Reboot the computer to refresh the mounted devices in File Explorer.

The BlackBerry Desktop Software isn't maximized on your computer and you connect a device that requires a password, the password prompt is hidden behind other applications on your computer. (DT 1087222)

Workaround: Minimize the other application screens and enter your password.

On occasion, you might receive the following error message when you update or install the BlackBerry Desktop Software: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience. (DT 1062162)

When setting up a new device associated with a BlackBerry® Enterprise Server, you don't receive a prompt for your administrator to add your mailbox to the BlackBerry Enterprise Server if it hasn't been added yet. (DT 1048093)

The memory information on the last screen of the device switch or new device wizard isn't displayed if your device fails to connect with the BlackBerry Desktop Software. (DT 743522)

If you install BlackBerry Desktop Software 6.0, you can also install earlier versions of the BlackBerry Desktop Software. (DT 697124)

Workaround: Uninstall the earlier version of BlackBerry Desktop Software .


It might take longer than expected to display device application information or device application summaries. (DT 693806)

Backing up and restoring data

When you're viewing the progress screen during a backup, the amount of data that's being backed is incorrect. However, your data is still backed up. (DT 1230225)

In some cases, BlackBerry® PlayBook™ tablet media files cannot be successfully backed up. (DT 1178499)

It takes at least a minute to cancel a backup when you disconnect your tablet during a backup. (DT 1006552)

You receive an error when you back up your data and your device name is longer than the hard drive file system limit or longer than the backup file name: "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected." (DT 751826)

Synchronizing organizer data

You might receive the following error message when you sync with Yahoo!®: "Error Encountered 0X80040FB3, Check Documentation". The sync fails to send information to your Yahoo! Organizer. (DT 1033062)

Upgrading your BlackBerry Desktop Software from version 5.0 to version 6.0 doesn't save your synchronization settings. (DT 762581)

Workaround: Configure your settings again.

Upgrading your BlackBerry Desktop Software from version 4.7 to version 6.0 shows a synchronization error and you can't sync your organizer data. (DT 762512)

If you disconnect your device when your organizer data is being synced after clicking Sync All, you receive a synchronization complete status after receiving two errors, "Connector specific error" and "Unable to complete synchronization". (DT 735195)

When a Notes contact has been added with only a first name and no last name, you aren't notified that this contact will not be synchronized. (DT 599780)

The status of an attendee from an appointmentwith multiple attendees doesn't update on your device when synchronizing from a Microsoft® Outlook® calendar. (DT 624882)

A priority for a posted task appears on your device when you synchronize a posted task without a priority and the posted task isn't synchronized. (DT 648561)

A category for a posted task appears on your device when you synchronize a posted task without a category and the posted task isn't synchronized. (DT 648559)

The Help button in the following synchronization warning screen doesn't launch the help: "Synchronization is currently unavailable for: Calendar, Memo Pad, Address Book, Tasks". (DT 596963)

Device switch

If you're switching to a new tablet and you receive a prompt that there isn't enough space to complete the switch, clicking No keeps displaying the same prompt. You can't cancel out of the screen. (DT 1229385)

Workaround: End the BlackBerry Desktop Software process in Task Manager.

After backing up your data while switching your device, if you click the back arrow to return to the Select optional data screen and change your backup options and then continue, your backup doesn't start again. (DT 757762)


If you're using a 64-bit Windows XP computer, you might receive the following message when you try to sync media: Your BlackBerry device is not compatible with this feature. (DT 1227946)

Workaround: Install the following hotfix:


You can't view playlists with 255 characters created in Windows Media® Player; they don't appear in the BlackBerry Desktop Software. (DT 1156702)

Workaround: Use a shorter name for the playlists.


All pictures on your tablet, copied from one computer, are deleted when you add pictures from a second computer if you use the same user name. One set of pictures shouldn't be deleted. (DT 1216079)

Workaround: Log onto the second computer with a different user account.

The BlackBerry Desktop Software hangs after you cancel a synchronization with a large number of pictures and you restart the BlackBerry Desktop Software again. (DT 1175030)


If you add a folder from a network drive, you don't receive the following warning message: "You have selected a removable storage device. If the drive letter changes, the BlackBerry Desktop Software will lose track of media. Are you sure you want to use this storage device?" (DT 1139377)


Installations fail with a Japanese user name and non-Japanese regional options on 64-bit machines. (SDR 322711)

Workaround: Change regional and language settings to Japanese.


The new Nickname and Home Fax fields are mapped by default when updating Intellisync. (SDR 354997)

Workaround: Clear the field mappings manually.

System requirements: BlackBerry Desktop Software


  • Intel® compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater


  • Microsoft® Windows® XP SP3 or later, Windows Vista®, Windows® 7
  • Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
  • iTunes 7.7.1 or later or Windows Media® Player 10 or later for music synchronization

BlackBerry® devices

  • For media synchronization, BlackBerry® Device Software 4.2 or later and a media card or built-in media storage
  • For the Wi-Fi® music sync feature, BlackBerry® 6
  • For other desktop features: BlackBerry Device Software 4.1 or later

Desktop email programs

For enterprise integration with BlackBerry® Enterprise Server, one of the following email program requirements must be met:

  • Microsoft® Outlook® 2002, 2003, 2007, or 2010 (corporate or workgroup installation) with an email account on a Microsoft Exchange Server 5.5 SP 4 or later that can receive messages from the Internet
  • IBM® Lotus Notes® 5.0.6 or later with an email account on an IBM® Lotus® Domino® Server 5.03 or later (5.0.12 or later recommended) that can receive messages from the Internet


The following organizers are supported for use with Intellisync:

  • IBM Lotus Notes 6, 6.5, 7, 8, 8.5
  • Microsoft Outlook 2002, 2003, 2007, 2010
  • Microsoft Outlook Express 6, Windows Contacts (Windows Vista Address Book), and Windows Calendar (Windows Vista Calendar)
  • Novell GroupWise 6.5, 7
  • Yahoo!®