Troubleshooting: BlackBerry Bridge

Issue Possible cause or solution

I can't pair my BlackBerry PlayBook tablet with my BlackBerry smartphone

Verify that the BlackBerry Bridge app is installed on your smartphone and that the BlackBerry Bridge field is set to On. You can download the application from the BlackBerry App World storefront.

Verify that the Bluetooth connection on your smartphone is turned on and that your smartphone is within range.

If the Add New Tablet button is missing from your smartphone, your organization might prevent you from using BlackBerry Bridge or Bluetooth technology.

I can't reconnect to my smartphone

Verify that the Bluetooth connection on your smartphone is turned on, that your smartphone is within range, and that the BlackBerry Bridge field is set to On.

Try opening the BlackBerry Bridge app on your smartphone and connecting manually.

If necessary, you can delete the paired device from your tablet (tap the Settings icon > Bluetooth > the Edit icon) and from your smartphone (in the BlackBerry Bridge app), and try pairing again.

An icon is missing

Verify that the missing app is selected on the Device Properties screen in the BlackBerry Bridge app on your smartphone.

If the Bridge Browser icon is missing, you might need a smartphone data plan that supports tethering, or this feature might not be supported by your wireless service provider. For more information, contact your wireless service provider.

My password is incorrect

Many passwords are case sensitive. If you're having trouble unlocking BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard, verify that each character you type is the correct casing.

I can't find a draft message I saved

Draft messages appear with a draft icon. If you have multiple email addresses, look for the draft message in the inbox of the address you are sending the message from. If you received a lot of email since you saved the draft, it might appear far down in the inbox.

I can't find a memo

You can search only the titles of memos, not the contents.



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