Troubleshooting: Email

Issue

Possible cause or solution

I can't add an email address

Check that you have entered the correct account information for your email address.

If you are trying to add an enterprise email address, contact your administrator. You might need to manually add the email address.

I can't send an email message

Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi network.

I am not receiving email messages

Check that you have turned on synchronization for your email address. On the status bar, tap > Accounts. Tap an account. Verify that Sync Email is turned on.

Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi network.

Check that your email account password is correct.

I can't see items in a folder

By default, only Inbox, Sent Items, and Outbox folders are synched. To view messages in your other folders, you might need to refresh the folder.



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