Help Center

Local Navigation

• Quick Help
  • Top 10
    • Set up an email address
    • Change your ring tone, notifiers, or reminders
    • Find or hide an application icon
    • About adding applications
    • Add or change your signature
    • Use a picture as your device wallpaper
    • Supported audio and video file formats
    • Transfer a file from your computer to your device using your device as a USB memory drive
    • Open, close, or switch between tabs
    • Reconcile email over the wireless network
  • Getting to know your smartphone
    • Important keys
    • Select commands using pop-up menus
    • Tips: Doing things quickly
    • Applications
    • Status indicators
    • Tips: Managing indicators
    • Feature availability
  • Tips
    • Tips: Finding apps
    • Tips: Doing things quickly
    • Tips: Managing indicators
    • Tips: Extending battery life
    • Tips: Freeing and conserving storage space
    • Tips: Keeping your information safe
    • Tips: Updating your software
    • Visit the Setup application
  • Make it yours
    • Your Home screen
      • Switch themes
      • Use a picture as your device wallpaper
      • Move an application icon
      • Add, change, or delete a folder on the Home screen
      • Find or hide an application icon
      • Add a shortcut to your Home screen or Favorites view
      • Set the number of icons that appear on the Home screen
      • Change what happens when you type on the Home screen
      • Add a message that appears when your device is locked
    • Get apps, music, ring tones, pictures, and videos
      • About adding applications
      • Transfer a file from your computer to your device using your device as a USB memory drive
      • Transfer your media files from your computer to your device using BlackBerry Desktop Software
    • Calls and sound profiles
      • Change the default volume for calls
      • Change your ring tone, notifiers, or reminders
      • Add a contact alert
      • Set up speed dial for a contact
      • Add a contact picture for caller ID
    • Typing and trackpad
      • Set the cursor speed
      • Set the trackpad sensitivity
      • Change your typing style
    • Find more information
• Shortcuts
  • Phone shortcuts
  • Phone shortcuts
  • Message shortcuts
  • Message shortcuts
  • File and attachment shortcuts
  • Typing shortcuts
  • Typing shortcuts
  • Media shortcuts
  • Media shortcuts
  • Browser shortcuts
  • Browser shortcuts
  • Calendar shortcuts
  • Calendar shortcuts
  • Search shortcuts
  • Search shortcuts
  • Map shortcuts
  • Map shortcuts
  • Troubleshooting: Shortcuts
    • I cannot use a shortcut
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a call
    • Answer a second call
    • Change your ring tone, notifiers, or reminders
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Turn on the speakerphone
    • Dial an extension
    • Dial an extension
    • Dial using numbers or letters
    • Switch applications during a call
    • About using a headset
  • Emergency calls
    • About emergency calls and Emergency Callback Mode
    • Make an emergency call
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • About your voice mail greeting and voice mail password
    • Check your voice mail
    • Change the voice mail access number and password
    • Change how many times your device rings before the call goes to voice mail
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact that is assigned to a speed dial key
  • Call waiting, call forwarding, and call blocking
    • Turn on call waiting
    • About call forwarding
    • Forward calls
    • Add, change, or delete a call forwarding number
    • About call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialing and smart dialing
    • About fixed dialing
    • Turn on fixed dialing
    • Add, change, or delete a contact in your fixed dialing list
    • About smart dialing
    • Set the default country code and area code
    • Set options for dialing extensions
  • Conference calls
    • About conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Call logs
    • About call logs
    • Send a call log
    • Delete call logs
    • Add, change, or delete call log notes
    • View call logs in the Messages application
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialing from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Change how you answer or end calls with the holster
    • Reset a call timer
    • About TTY support
    • Turn on TTY support
  • Phone shortcuts
  • Phone shortcuts
  • Troubleshooting: Phone
    • I cannot make or receive calls
    • My phone number appears as Unknown in the Phone application
    • I cannot check my voice mail
    • I cannot make calls using a voice command
    • I cannot change the number of times that my device rings
    • Some features are not available on my device
• Voice commands
  • Perform an action using a voice command
  • Available voice commands
  • Change the language for voice commands
  • Turn off choice lists for voice commands
  • Change the options for voice prompts
  • Improve voice recognition
  • Troubleshooting: Voice dialing
    • I cannot make calls using a voice command
    • My device does not recognize names or numbers in voice commands
• Messages
  • Email
    • Set up an email address
    • Composing and sending email
      • Send an email
      • Resend a message
      • Reply to or forward an email or PIN message
      • Check spelling
      • Save a draft of a message
      • Attach a file to an email
      • Attach a contact to a message
      • Add or change your signature
      • Change the email address that you use to send messages or meeting invitations
      • Delete the disclaimer from an email
      • Delete the original text from a reply message
      • Set the importance level for a message
      • Blind carbon copy a contact
      • Stop a message from sending
    • Viewing and replying to email
      • About email account icons
      • Search for text in a message, in a file, or on a web page
      • View email in plain text format
      • View an address instead of a display name
      • Mark a message as opened or unopened
      • Save a message
      • Delete messages
      • About flags
      • Add, change, or remove a flag
      • Change how a message inbox displays messages
      • Group email by subject
      • Use color to differentiate work messages from other messages
      • Hide sent messages from the message inbox
      • Hide messages from the Messages application
      • Filing email
        • About synchronization of email folders
        • File an email
        • Add, move, rename, or delete an email folder
        • Forward messages from a specific email folder to your device
        • Hide filed email from the message inbox
        • View filed messages
    • Email options
      • Set an out-of-office reply
      • Change options for your personal email account
      • Turn on or turn off read receipts
      • Stop loading pictures in HTML email messages
      • Turn off the prompt that appears before downloading external pictures in HTML email messages
      • Receive only the first section of long email messages
      • Open a new message automatically when you remove your device from your holster
      • Hide the new or unopened message indicator
      • Stop displaying recent contacts in email address fields
      • Turn off the prompt that appears before you delete a message
      • Turn off the prompt that appears when you mark messages as opened
      • View call logs in the Messages application
      • Storing and forwarding email
        • Set how long your device stores messages
        • Stop storing messages sent from your computer on your device
        • Stop storing messages sent from your device on your computer
        • Stop forwarding email to your device
    • Email filters
      • About email filters
      • Create an email filter
      • Create an email filter based on a contact or subject
      • Options for email filters
      • Turn on an email filter
      • Change, prioritize, or delete an email filter
    • Synchronizing email
      • About synchronization
      • Reconcile email over the wireless network
      • Delete email on your device and in your email application on your computer
      • Empty the deleted items folder on your computer from your device
      • About synchronization conflicts
      • Manage email reconciliation conflicts
  • PIN messages
    • About PIN messages
    • Find your PIN
    • Composing and sending PIN messages
      • Compose and send a PIN message
      • Resend a message
      • Reply to or forward an email or PIN message
      • Check spelling
      • Save a draft of a message
      • Attach a contact to a message
      • Set an importance level for received PIN messages
      • Blind carbon copy a contact
      • Create a link for a PIN
      • Stop a message from sending
    • Viewing and replying to PIN messages
      • Search for text in a message, in a file, or on a web page
      • View an address instead of a display name
      • View filed messages
      • Save a message
      • Delete messages
      • Change how a message inbox displays messages
      • Hide sent messages from the message inbox
    • PIN message options
      • Set how long your device stores messages
      • Open a new message automatically when you remove your device from your holster
      • Hide the new or unopened message indicator
      • Turn off the prompt that appears before you delete a message
      • Turn off the prompt that appears when you mark messages as opened
  • Text messages
    • About text messages
    • Composing and sending text messages
      • Send a text message
      • Resend a message
      • Set whether pressing the Enter key sends text messages
      • Forward a text message
      • Attach a file to a text message
      • Set the importance level for text messages that you send
      • Request delivery notification or read notification for a text message
      • Stop a message from sending
    • Viewing and replying to text messages
      • Search for text in a message, in a file, or on a web page
      • View filed messages
      • Delete messages
      • Delete the history from a text message
      • Save a media file from a text message
      • Save a vCard contact attachment from a message
      • Add an appointment to your calendar from a text message
      • Change how your text messages look
      • Show names in the history of text messages
      • Change how a message inbox displays messages
    • Options for text messages
      • Stop receiving text messages when roaming
      • Block text messages
      • Store text messages on your SIM card
      • Set how long your device stores messages
      • Turn off AutoText for text messages
      • Set how long your service center attempts to send text messages
      • Set a wireless network type for sending text messages
      • Open a new message automatically when you remove your device from your holster
      • Hide the new or unopened message indicator
      • Turn off the prompt that appears before you delete a message
      • Turn off the prompt that appears when you mark messages as opened
    • Cell broadcasting
      • About cell broadcasting
      • Turn on cell broadcasting
      • Stop receiving messages from a cell broadcast channel
      • Rename a cell broadcast channel
  • Security options for messages
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
  • Attachments
    • About files and attachments
    • Open a file or an attachment
    • Save a file or an attachment
    • Send a file as an attachment
    • Open a link in a file or an attachment
    • Set font options for a file or an attachment
    • View properties for a file
    • vCard contact attachments
      • About vCard contact attachments
      • Save a vCard contact attachment from a message
  • S/MIME-protected messages
    • S/MIME-protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a message with a pass phrase
      • Attach a certificate to a message
      • Download the certificate used to sign or encrypt a message
      • Add a certificate from a message
      • Add a certificate from an attachment
      • Attachment indicators in S/MIME-protected messages
      • Add connection information for a certificate server from a message
      • View the certificate used to sign or encrypt a message
      • View encryption information for a weakly encrypted message
    • S/MIME-protected message status
      • Digital signature indicators for S/MIME-protected messages
      • Encryption status indicators
    • S/MIME-protected message options
      • Change your signing or encryption certificate
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of S/MIME indicators in messages
      • Change the encryption algorithms for S/MIME-protected messages
      • Request delivery notification for signed S/MIME-protected messages
      • Turn off the prompt that appears before an S/MIME-protected message is truncated
      • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
    • S/MIME-protected message troubleshooting
      • Some signing and encryption options are not available on my device
      • I cannot open an attachment in an encrypted message
  • IBM Lotus Notes native encrypted messages
    • About IBM Lotus Notes native encrypted messages
    • Prerequisites: IBM Lotus Notes native encryption
    • Encrypt a message using IBM Lotus Notes native encryption
  • PGP protected messages
    • PGP protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a PGP protected message with a pass phrase
      • Attach a PGP key to a message
      • Download the PGP key used to sign or encrypt a message
      • Add a PGP key from a message
      • Add a PGP key from an attachment
      • Attachment indicators in PGP protected messages
      • Add connection information for a certificate server from a message
      • View the PGP key used to sign or encrypt a message
    • PGP protected message status
      • Encryption status indicators
      • Digital signature indicators for PGP protected messages
    • PGP protected message options
      • Change your signing and encryption key
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of PGP indicators in messages
      • Change the encryption algorithms for PGP protected messages
      • Turn off the prompt that appears before a PGP protected message is truncated
      • Turn off the prompt that appears when you use a PGP key that is not recommended for use
    • Troubleshooting: PGP protected messages
      • Some signing and encryption options are not available on my device
      • I cannot open an attachment in an encrypted message
  • Message shortcuts
  • Message shortcuts
  • File and attachment shortcuts
  • Troubleshooting: Messages
    • I cannot send messages
    • I am not receiving messages
    • I am not receiving email from personal folders on my computer
    • I cannot file email
    • I cannot send text messages
    • I am not receiving text messages
    • Some messages no longer appear on my device
    • A message, attachment, or Google Mail conversation is cut short or doesn't appear
    • HTML email messages do not appear correctly
    • Some email folders appear dimmed
    • Email filters are not working correctly
    • I cannot turn on cell broadcasting
    • I cannot attach a file to a text message
    • I cannot use a shortcut to view one type of message in a message inbox
    • Some features are not available on my device
    • A skipped content bar appears in a document
    • A question mark appears on a slide
    • The number of new or unopened messages is different than I expect
• Files
  • File basics
    • About files and attachments
    • Open a file or an attachment
    • Save a file or an attachment
    • Search for a file that is saved on your device
    • Search for a file that is saved on your organization's network
    • Save a file from your organization's network to your device
    • Send a file as an attachment
    • Open a link in a file or an attachment
    • Set font options for a file or an attachment
  • Managing files and attachments
    • View properties for a file
    • Move, rename, or delete a file
    • Open a password-protected .pdf file
    • View tracked changes in a document
    • View the table of contents in a document
    • Move around a spreadsheet
    • View the content of a cell
    • Change the size of a column
    • Set display options for a spreadsheet
    • Move around pages in a multipage .tif file
    • Switch presentation views
    • Switch slides
    • Rotate or zoom in to or out from a slide
    • Save a slide
  • File and attachment shortcuts
  • Troubleshooting: Attachments
    • A skipped content bar appears in a document
    • A message, attachment, or Google Mail conversation is cut short or doesn't appear
    • A question mark appears on a slide
• Media
  • Music
    • Play a media file
    • Shuffle or repeat songs
    • Playlists
      • Create a standard or an automatic playlist
      • Add the song that is playing to a playlist
      • Change the order of songs in a playlist
      • Delete a song from a playlist
      • Rename or delete a playlist
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
    • Rename, move, copy, or delete an audio file or a video file
    • View properties for a media file
    • Change the amount of time before the media player screen closes
  • Podcasts
    • Play a media file
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
  • Videos
    • Play a media file
    • Keep backlighting on when you play a video
    • Display closed captions in videos
    • Adjust the volume
    • Improve sound quality for media files
    • Amplify the volume using the audio boost feature
    • Change the amount of time before the media player screen closes
  • Video camera
    • Record a video
    • Turn on video lighting
    • Change the video size and format
    • Change the location for storing videos that you take
  • Camera
    • Take a picture
    • Change the flash setting for pictures that you take
    • Change the camera scene mode
    • Change the size of pictures that you take
    • Geotag pictures that you take
    • Change the autofocus setting
    • Turn off digital zoom for the camera
    • Change the review duration of the pictures that you take
    • Change when the camera warns you about the number of pictures remaining
    • Change the location for storing pictures that you take
  • Pictures
    • Zoom, pan, or rotate a picture
    • Save a picture from a text message or a web page
    • Use a picture as your device wallpaper
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures in list view or thumbnail view
    • Create a picture folder
    • Import pictures to the Pictures application
    • Find a picture that you took with the camera
  • Voice notes
    • Record a voice note
    • Play a media file
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
  • Ring tones
    • Change your ring tone, notifiers, or reminders
    • Play a media file
    • Adjust the volume
    • Improve sound quality for media files
  • Media storage
    • Storage and media cards
      • Supported media cards
      • Repair files stored on your media card or on your device
      • View the amount of memory used by media files
      • Change the amount of memory available for media files
      • Turn off media card support
      • About compression
      • About file encryption
      • Turn on encryption
    • Picture folders
      • Create a picture folder
      • Import pictures to the Pictures application
      • Find a picture that you took with the camera
  • Transferring and downloading media files
    • About transferring and synchronizing media files
    • Transfer a file from your computer to your device using your device as a USB memory drive
    • Transfer your media files from your computer to your device using BlackBerry Desktop Software
    • Send a media file
    • Receive a media file using Bluetooth technology
  • Supported audio and video file formats
  • Media shortcuts
  • Media shortcuts
  • Troubleshooting: Media
    • My device is not using the correct ring tone or wallpaper
    • Some pictures that I take are blurry
    • The flash dims or turns off
    • Some features are not available on my device
    • I cannot save media files
    • I cannot open media files
    • My device does not recognize my media card
    • I cannot find podcasts
    • The media player screen closes
• Ring tones, sounds, and alerts
  • About ring tones, sounds, and alerts
  • Change your ring tone, notifiers, or reminders
  • Add a custom profile
  • Add a contact alert
  • Silence your device
  • Flashing LED
  • Change alarm notification options
  • Turn on event sounds
  • Troubleshooting: Ring tones, sounds, and alerts
    • My device is ringing or vibrating more times than expected
    • My device is not ringing or vibrating when I receive a call or message
• Browser
  • Browser basics
    • Browsing web pages
      • Visit a web page or search the Internet
      • About tabbed browsing
      • Open, close, or switch between tabs
      • Zoom in to or out from a webpage
      • Move back or forward a web page
      • Refresh a web page
      • Search for text in a message, in a file, or on a web page
      • View a list of web pages that you visited recently
      • Return to the home page
      • Close the browser
      • Create a shortcut icon for a web page on the Home screen
    • Viewing, copying, and forwarding addresses
      • View the address for a web page
      • Copy an address for a web page, link, or picture
      • Send a web address
      • Send a link or picture from a web page
    • Viewing pictures and playing media files
      • Play a media file on a web page
      • View a full picture on a web page
  • Browser bookmarks
    • About bookmarks for web pages
    • Add a bookmark for a web page
    • Change or delete a bookmark for a web page
    • Send a bookmark for a web page
    • File a bookmark for a web page
    • Add, rename, or delete a bookmark folder for web pages
  • RSS feeds
    • About RSS feeds
    • Add an RSS feed from the browser
  • Browser options
    • Change your home page or start page
    • Turn off JavaScript support
    • Stop loading images or playing embedded media files on web pages
    • Stop blocking pop-ups on web pages
    • Change the font size for text on web pages
    • Set the character encoding for all web pages
    • Receive a prompt before you close the browser or stream media from the Internet
    • Delete browsing information
    • Turn off cookies in the browser
    • Turn on geolocation in the browser
  • Browser security
    • About TLS
    • TLS options
    • Manage browser security
    • Add a trusted content server
    • Add or change a web site that is associated with a certificate
  • Browser push
    • About browser push
    • Browser push options
    • Turn off browser push
  • Browser shortcuts
  • Browser shortcuts
  • Troubleshooting: Browser
    • No browser is available on my device
    • I cannot play a song or video on a web page
    • I receive a prompt to switch networks when I stream a song or video
    • I cannot open a new tab
• Calendar
  • Calendar basics
    • Switch calendar views
    • Go to a specific date in the calendar
    • Schedule a meeting or an appointment
    • Set an alarm in the calendar
    • Switch calendars
  • Meetings
    • Schedule a meeting or an appointment
    • Delete an appointment, meeting, or alarm
    • Respond to a meeting invitation
    • View your calendar when responding to a meeting
    • Check availability of meeting participants
    • Change the list of participants for a meeting
    • Forward a meeting invitation
    • Delegate a meeting invitation
    • Send an email message to all meeting participants
  • Conference call meetings
    • About conference calls
    • Create a conference call meeting from your device
    • Create a conference call meeting from your computer
    • Enter a conference call meeting
    • Save your conference call information
  • Synchronizing calendar
    • About synchronization
    • Synchronize organizer data over the wireless network
    • About backing up and restoring device data
    • About synchronization conflicts
    • Manage data synchronization conflicts
  • Calendar options
    • Change how the calendar is displayed
    • Change options for reminders
    • Change options for multiple calendars
    • Change the default calendar
    • Change how long your device stores calendar entries
    • Show tasks in the calendar
  • Calendar shortcuts
  • Calendar shortcuts
  • Troubleshooting: Calendar
    • I cannot schedule appointments that span multiple days
    • I cannot set some fields when scheduling appointments
    • Some characters in calendar entries do not appear correctly after synchronization
    • I cannot enter a conference call with the Join Now option
• Contacts
  • Contact basics
    • Add a contact
    • Create a custom contact field
    • Add a pause or a wait to a phone number
    • Change or delete a contact
    • Search for a contact in your organization's address book
  • Customizing contacts
    • Add a contact picture for caller ID
    • Change or delete a contact picture
    • About categories
    • Categorize a contact, task, or memo
    • Create a category for contacts, tasks, or memos
  • Synchronizing contacts
    • About synchronization
    • Synchronize organizer data over the wireless network
    • About backing up and restoring device data
    • About synchronization conflicts
    • Manage data synchronization conflicts
  • Personal distribution lists
    • Create a personal distribution list
    • Change or delete a personal distribution list
  • Multiple contact lists
    • About multiple contact lists
    • View a different contact list
    • Change the default contact list
  • Contact list options
    • Turn off the prompt that appears before you delete items
    • Change the display options for contacts
    • View the number of contacts stored on your device
    • Sort contacts or tasks
  • Troubleshooting: Contacts
    • Contact list field data is not appearing on my computer
    • My contact pictures keep changing
• Clock
  • Set the date and time
  • Change what appears on the screen when your device is charging
  • Change the clock face
  • Display a second time zone on the clock
  • Turn on the alarm
  • Silence the alarm
  • Change alarm notification options
  • Turn on bedside clock mode
  • Set options for bedside clock mode
  • Use the stopwatch
  • Use the timer
  • Change timer notification options
  • Troubleshooting: Clock
    • The time on my device is incorrect
• Tasks and memos
  • Create a task or memo
  • Send a task or memo
  • Change or delete a task or memo
  • Change the status of a task
  • Hide completed tasks
  • Show tasks in the calendar
  • Synchronizing tasks and memos
    • About synchronization
    • Synchronize organizer data over the wireless network
    • About backing up and restoring device data
    • About synchronization conflicts
    • Manage data synchronization conflicts
  • About categories
  • Categorize a contact, task, or memo
  • Create a category for contacts, tasks, or memos
  • Turn off the prompt that appears before you delete items
• Typing
  • Typing basics
    • Highlight, cut, copy, or paste text
    • Type a symbol
    • Type an accent or special character
    • Clear text from a field
    • Type text using the predictive input method
  • Typing input methods
    • Switch typing input methods when you are typing
    • Change your typing style
    • SureType technology and multi-tap input methods
      • About SureType technology and multi-tap
      • About SureType technology and multi-tap
      • Type text using SureType technology
      • Type text using multi-tap
      • Type text using multi-tap
    • Find more information about typing in other languages
  • Typing options
    • Change the default currency symbol
    • Stop displaying contacts in the list that appears when you type
    • Turn on key tones
    • Turn off trackpad sounds
    • Set the trackpad sensitivity
    • Set the cursor speed
  • Spelling checker
    • Check spelling
    • Change options for checking spelling
    • Stop displaying spelling suggestions in the list that appears when you type
  • Custom dictionary
    • About the custom dictionary
    • Add, change, or delete a word in the custom dictionary
    • Stop adding items to the custom dictionary automatically
  • AutoText
    • About AutoText
    • Create an AutoText entry
    • Change or delete an AutoText entry
    • Undo an AutoText change
  • Typing shortcuts
  • Typing shortcuts
  • Troubleshooting: Typing
    • I cannot type a password
    • SureType technology does not recognize a word
    • I cannot check spelling
• Keyboard
  • Assign an application to a Convenience key
  • Change the default currency symbol
  • Set the cursor speed
  • Turn on key tones
  • Set the trackpad sensitivity
  • Turn off trackpad sounds
  • Troubleshooting: Keyboard
    • No application opens when I press a Convenience key
• Language
  • About typing input languages
  • Change the language
  • Add a display language
  • Delete a language
  • Troubleshooting: Language
    • Some characters do not appear correctly on my device
• Screen display
  • Set options for backlighting
  • Use a picture as your device wallpaper
  • Change the display font
  • Organizing applications on the Home screen
    • About organizing application icons
    • Find or hide an application icon
    • Add, change, or delete a folder on the Home screen
    • Move an application icon
  • Add a message that appears when your device is locked
  • Use grayscale or reverse contrast for the screen display
  • Turn on flashing LED notification for wireless coverage
  • Themes
    • About themes
    • Switch themes
  • Troubleshooting: Display
    • My display changed
    • No application opens when I press a Convenience key
    • The screen turns off
• GPS technology
  • About GPS technology
  • Turn on GPS technology
  • Set the GPS receiver that you use to track your movement
  • Get your GPS location
  • Prevent others from tracking your location
  • Turn off location aiding
  • Troubleshooting: GPS technology
    • I cannot use GPS technology
• Maps
  • Map basics
    • View a location on a map
    • View an address on a map using a link
    • Send a location
    • Get directions
    • Pan a map
    • Zoom in to or out from a map
    • View a list of points of interest near a location
    • View contact information for a point of interest
    • Clear a map
    • Add a bookmark for a location or route
    • Rename a bookmark for a location or route
    • Delete a bookmark for a location or route
  • Map options
    • Keep backlighting on when you track your movement
    • Set the GPS receiver that you use to track your movement
  • Map shortcuts
  • Map shortcuts
  • Troubleshooting: Maps
    • Some features are not available on my device
• Applications
  • About multitasking
  • Keep an application running in the background and switch to another application
  • Close an application so that it is not running in the background
  • About adding applications
  • About social networking applications
  • About instant messaging applications
  • Require your device password before adding an application
  • Delete an application
  • View properties for an application
  • View the size of an application database
  • Troubleshooting: Applications
    • I cannot add, update, or return to the previous version of an application
• BlackBerry Device Software
  • About updating the BlackBerry Device Software
  • Update the BlackBerry Device Software from a web site
  • Update the BlackBerry Device Software using the BlackBerry Desktop Software
  • Troubleshooting: BlackBerry Device Software
    • I cannot update the BlackBerry Device Software over the wireless network
    • My device does not have enough available storage space to update the BlackBerry Device Software
• Manage Connections
  • Manage Connections basics
    • Check what wireless networks your device connects to
    • Wireless coverage indicators
    • Turn on or turn off a network connection
    • Turn on or turn off data service or set roaming options
    • Check the status of network connections and services
  • Mobile network
    • Roaming
      • About roaming and international roaming
      • Switch wireless networks manually
      • Turn on or turn off data service or set roaming options
    • Preferred wireless network list
      • About the preferred wireless network list
      • Add a wireless network to the preferred wireless network list
      • Delete a wireless network from the preferred wireless network list
      • Change the order of preferred networks
    • Mobile network options
      • Change the connection speed for the wireless network
      • Turn on flashing LED notification for wireless coverage
    • Troubleshooting: Mobile network
      • I cannot connect to the mobile network
      • Error messages
        • Data service unavailable
  • Wi-Fi technology
    • About connecting to a Wi-Fi network
    • Connect to a Wi-Fi network
    • Connect to a Wi-Fi network using Wi-Fi Protected Setup
    • Connect to a Wi-Fi network manually
    • Change, move, or delete a saved Wi-Fi network
    • Prevent your device from connecting to a saved Wi-Fi network
    • Turn on the prompt that appears for hotspots
    • Options for saved Wi-Fi networks
    • Install a root certificate on your device
    • UMA connection settings
      • About using UMA with a Wi-Fi network
      • Change your UMA connection preferences
    • Submit a Wi-Fi diagnostic report
    • Set options for Wi-Fi diagnostic reports
    • Connection permissions for third-party applications
    • About using Wi-Fi with VPN and software tokens
    • Wi-Fi technology troubleshooting
      • I cannot connect to a Wi-Fi network
  • Bluetooth technology
    • Bluetooth technology basics
      • About Bluetooth
      • Turn on Bluetooth technology
      • Pair with a Bluetooth enabled device
      • Connect to a paired Bluetooth enabled device
      • Switch to a paired Bluetooth enabled device during a call
      • Share contacts with a paired Bluetooth enabled car kit
      • Receive a media file using Bluetooth technology
      • Send a media file
      • Rename a paired Bluetooth enabled device
      • Delete a paired Bluetooth enabled device
    • Bluetooth technology options
      • Bluetooth profiles
      • Prevent your device from making contacts available to other Bluetooth enabled devices
      • Restrict outgoing calls
      • Make your BlackBerry device discoverable
      • Change the pairing name for your BlackBerry device
      • Turn off Bluetooth connection notification
      • Turn off the prompt that appears when connecting or pairing
      • Set the message types that your Bluetooth enabled car kit notifies you of
      • Turn off a Bluetooth profile
      • Encrypt data that you send or receive using Bluetooth technology
      • Turn off automatic reconnection to Bluetooth enabled devices
    • Troubleshooting: Bluetooth technology
      • I cannot type a passkey on a Bluetooth enabled device
      • My list of paired Bluetooth devices does not appear
      • I cannot pair with a Bluetooth enabled device
      • I cannot share contacts with a paired Bluetooth enabled device
• Power and battery
  • Turn off your device
  • Set your device to turn on and turn off automatically
  • Reset the device
  • Check the battery power level
  • Tips: Extending battery life
• Memory and media cards
  • About media cards
  • Supported media cards
  • View the amount of available storage space on your device
  • Turn off media card support
  • Repair files stored on your media card or on your device
  • About compression
  • About file encryption
  • Turn on encryption
  • Tips: Freeing and conserving storage space
  • Troubleshooting: Storage and media cards
    • The application memory on my device is low
• Search
  • Search for an item
  • Set the types of items that are included in searches
  • Search for messages
  • Message search criteria
  • Do more with your message search results
  • Search for text in a message, in a file, or on a web page
  • View, change, or delete a saved search
  • Search for a contact in your organization's address book
  • Search shortcuts
  • Search shortcuts
• SIM card
  • About the SIM card phone book
  • Add a contact to your SIM card
  • Copy contacts from your SIM card to your contact list
  • Copy a contact from your contact list to your SIM card
  • Change or delete a SIM card contact
  • Store text messages on your SIM card
  • Change the display name for a phone number
  • About SIM card security
  • Protect your SIM card with a PIN code
  • Change the SIM card PIN code
• Security
  • Security basics
    • About the device password
    • Set a device password
    • Change the device password
    • Lock your device
    • Lock your device when you insert it in the holster
    • Set a limit for device password attempts
    • Delete device data, third-party applications, or media card files
  • Password keeper
    • About the password keeper
    • Change a password in the password keeper
    • Add a password to the password keeper
    • Generate a random password
    • Set criteria for randomly generated passwords
    • Change the password keeper password
    • Delete a password from the password keeper
    • Copy a password
    • Prevent password copying
    • Set a limit for password attempts in the password keeper
    • Hide passwords in the password keeper
  • Encryption
    • About encrypting data on your device
    • About file encryption
    • Turn on encryption
    • Set encryption strength
    • Use a certificate to encrypt the encryption keys on your device
    • About encryption keys
    • Generate an encryption key
  • Memory cleaning
    • About memory cleaning
    • Turn on memory cleaning
    • Change when your device deletes sensitive data from the temporary device memory
    • Delete sensitive application data from the temporary device memory
    • View the icon for the memory cleaning application on the Home screen
  • Certificates
    • About certificates
    • Certificate basics
      • Download a certificate from an LDAP-enabled server or DSML-enabled server
      • About certificate enrollment
      • Download a certificate from a certificate authority
      • Import a certificate or PGP key that is saved on your device
      • Import a certificate or PGP key from a media card
      • View properties for a certificate
      • Certificate properties
      • View one type of certificate in the certificate list
      • Send a certificate
      • Delete a certificate
      • View the certificate chain for a certificate
    • Certificate status
      • Status indicators for certificates and certificate authority profiles
      • Check the revocation status of a certificate or certificate chain
      • Change the trust status of a certificate
      • Revoke a certificate
      • Certificate revocation reasons
    • Certificate options
      • Change the display name for a certificate
      • Add an email address to a certificate
      • Turn off the display name prompt that appears when you add a certificate to the key store
      • Turn off the fetch status prompt that appears when you add a certificate to the key store
      • Change how often a certificate authority profile checks certificate status
    • Certificate shortcuts
  • PGP keys
    • About PGP keys
    • PGP key basics
      • Download a PGP key from an LDAP-enabled server
      • Download a personal PGP key from the PGP Universal Server
      • Download an updated PGP key from an LDAP-enabled server
      • Import a certificate or PGP key that is saved on your device
      • Import a certificate or PGP key from a media card
      • View properties for a PGP key
      • PGP key properties
      • Send a PGP key
      • Delete a PGP key
      • Clear the PGP data cache
    • PGP key status
      • PGP key status indicators
      • Check the revocation status of a PGP key
      • Change the trust status of a PGP key
      • Revoke a PGP key
      • PGP key revocation reasons
    • PGP key options
      • Change the display name for a PGP key
      • Turn off the display name prompt that appears when you add a PGP key to the key store
      • Turn off the fetch status prompt that appears when you add a PGP key to the key store
    • PGP key shortcuts
    • Troubleshooting: PGP keys
      • I cannot download a PGP key from an LDAP-enabled server
  • Certificate servers
    • Add a certificate server
    • Change connection information for a certificate server
    • Connection options for OCSP and CRL servers
    • Connection options for LDAP-enabled servers and DSML-enabled servers
    • Send connection information for a certificate server
    • Delete a certificate server
  • Key store
    • About the key store
    • Change the key store password
    • Synchronize the key store password with the device password
    • Change when your device deletes the key store password
    • Add contacts to your Contacts application automatically when you add items to the key store
    • Change the service that your device uses to download certificates
    • Turn off automatic backup and restore of key store data
    • Change the refresh rate for certificate revocation lists
    • Reject certificate revocation lists from unverified CRL servers
  • Smart cards
    • About using a smart card with your device
    • Turn on two-factor authentication
    • Import a certificate from a smart card
    • Lock your device when you remove your smart card from your smart card reader
    • About smart password entry
    • Turn off smart password entry
    • Switch smart password filters
    • Prerequisites: Using authentication certificates
    • Use a certificate to authenticate your smart card
    • Check the status of your authentication certificate automatically
    • Store the passphrase for your smart card on your device
    • Turn off notification for smart card connections
  • VPN settings
    • About VPN profiles
    • Log in to a VPN
    • Change the user name and password for a VPN profile
    • About software tokens
    • Change the software token for a VPN profile
    • Change the PIN for a software token on your device
  • Verify security software manually
  • Third-party application control
    • About permissions for third-party applications
    • Reset connection permissions for third-party applications
    • About direct Internet connections for third-party applications
    • Set up a direct Internet connection for a third-party application
    • Turn on safe mode
    • Set permissions for a third-party application
    • Turn off a prompt for a third-party application connection
    • Interaction permissions for third-party applications
    • Data permissions for third-party applications
  • Troubleshooting: Security
    • I cannot download a certificate
    • I cannot unlock my device using my smart card
    • My device prompts me to make an emergency call when I type a password
• Service books and diagnostic reports
  • Accept, delete, or restore a service book
  • Run a diagnostic report
  • View, submit, or delete a diagnostic report
  • Set a default recipient for diagnostic reports
  • I cannot run or submit a diagnostic report
  • View the version number of the BlackBerry Device Software on your device
• Synchronization
  • About synchronization
  • Reconcile email over the wireless network
  • Delete email on your device and in your email application on your computer
  • Synchronize organizer data over the wireless network
  • About synchronization conflicts
  • Manage email reconciliation conflicts
  • Manage data synchronization conflicts
  • About backing up and restoring device data
  • Empty the deleted items folder on your computer from your device
  • Troubleshooting: Synchronization
    • Email is not reconciling over the wireless network
    • Organizer data is not synchronizing over the wireless network
    • Contact list field data is not appearing on my computer
    • Some characters in calendar entries do not appear correctly after synchronization
    • I am not receiving email from personal folders on my computer
• Accessibility options
  • About accessibility options
  • Screen accessibility options
    • Display closed captions in videos
    • Change the display font
    • Use grayscale or reverse contrast for the screen display
  • Audio and phone accessibility options
    • Turn on event sounds
    • Add a contact alert
    • TTY support
      • About TTY support
      • Turn on TTY support
    • Voice dialing
      • Perform an action using a voice command
      • Available voice commands
  • Typing accessibility options
    • Change or delete an AutoText entry
    • Type text using the predictive input method
    • Change your typing style
• Calculator
  • Use the calculator
  • Convert a measurement
• BrickBreaker
  • About BrickBreaker
  • BrickBreaker capsules
  • BrickBreaker scoring
  • Play BrickBreaker
  • Adjust the volume
  • Set the paddle speed
• Word Mole game
  • Word Mole game basics
    • About the Word Mole game
    • Form a word
    • Word Mole game scoring
    • Adjust the volume
  • Single-player games
    • Turn on tutorial mode
    • Save a game
    • Resume a game
  • Multiplayer games
    • Invite a player
    • Accept an invitation
    • Set multiplayer game options
    • Change your screen name
    • Chat with other players
    • Check the stats for a player
    • Remove a player
  • Troubleshooting: Word Mole
    • I cannot connect to a multiplayer game
    • Some words that I submit are not recognized
• Glossary
• Legal notice