Help Center

Local Navigation

• Quick Help
• Shortcuts
• Phone
• Voice commands
• Messages
• Files
• Media
  • Music
    • Play a media file
    • Shuffle or repeat songs
    • Playlists
      • Create a standard or an automatic playlist
      • Add the song that is playing to a playlist
      • Change the order of songs in a playlist
      • Delete a song from a playlist
      • Rename or delete a playlist
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
    • Rename, move, copy, or delete an audio file or a video file
    • View properties for a media file
    • Change the amount of time before the media player screen closes
  • Podcasts
    • Play a media file
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
  • Videos
    • Play a media file
    • Keep backlighting on when you play a video
    • Display closed captions in videos
    • Adjust the volume
    • Improve sound quality for media files
    • Amplify the volume using the audio boost feature
    • Change the amount of time before the media player screen closes
  • Video camera
    • Record a video
    • Turn on video lighting
    • Change the video size and format
    • Change the location for storing videos that you take
  • Camera
    • Take a picture
    • Change the flash setting for pictures that you take
    • Change the camera scene mode
    • Change the size of pictures that you take
    • Geotag pictures that you take
    • Change the autofocus setting
    • Turn off digital zoom for the camera
    • Change the review duration of the pictures that you take
    • Change when the camera warns you about the number of pictures remaining
    • Change the location for storing pictures that you take
  • Pictures
    • Zoom, pan, or rotate a picture
    • Save a picture from a text message or a web page
    • Use a picture as your device wallpaper
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures in list view or thumbnail view
    • Create a picture folder
    • Import pictures to the Pictures application
    • Find a picture that you took with the camera
  • Voice notes
    • Record a voice note
    • Play a media file
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
  • Ring tones
    • Change your ring tone, notifiers, or reminders
    • Play a media file
    • Adjust the volume
    • Improve sound quality for media files
  • Media storage
    • Storage and media cards
      • Supported media cards
      • Repair files stored on your media card or on your device
      • View the amount of memory used by media files
      • Change the amount of memory available for media files
      • Turn off media card support
      • About compression
      • About file encryption
      • Turn on encryption
    • Picture folders
      • Create a picture folder
      • Import pictures to the Pictures application
      • Find a picture that you took with the camera
  • Transferring and downloading media files
    • About transferring and synchronizing media files
    • Transfer a file from your computer to your device using your device as a USB memory drive
    • Transfer your media files from your computer to your device using BlackBerry Desktop Software
    • Send a media file
    • Receive a media file using Bluetooth technology
  • Supported audio and video file formats
  • Media shortcuts
  • Troubleshooting: Media
    • My device is not using the correct ring tone or wallpaper
    • Some pictures that I take are blurry
    • The flash dims or turns off
    • Some features are not available on my device
    • I cannot save media files
    • I cannot open media files
    • My device does not recognize my media card
    • I cannot find podcasts
    • The media player screen closes
• Ring tones, sounds, and alerts
• Browser
• Calendar
• Contacts
• Clock
• Tasks and memos
• Typing
• Keyboard
• Language
• Screen display
• GPS technology
• Maps
• Applications
• BlackBerry Device Software
• Manage Connections
  • Manage Connections basics
    • Check what wireless networks your device connects to
    • Wireless coverage indicators
    • Turn on or turn off a network connection
    • Turn on or turn off data service or set roaming options
    • Check the status of network connections and services
  • Mobile network
    • Roaming
      • About roaming and international roaming
      • Switch wireless networks manually
      • Turn on or turn off data service or set roaming options
    • Preferred wireless network list
      • About the preferred wireless network list
      • Add a wireless network to the preferred wireless network list
      • Delete a wireless network from the preferred wireless network list
      • Change the order of preferred networks
    • Mobile network options
      • Change the connection speed for the wireless network
      • Turn on flashing LED notification for wireless coverage
    • Troubleshooting: Mobile network
      • I cannot connect to the mobile network
      • Error messages
        • Data service unavailable
  • Wi-Fi technology
    • About connecting to a Wi-Fi network
    • Connect to a Wi-Fi network
    • Connect to a Wi-Fi network using Wi-Fi Protected Setup
    • Connect to a Wi-Fi network manually
    • Change, move, or delete a saved Wi-Fi network
    • Prevent your device from connecting to a saved Wi-Fi network
    • Turn on the prompt that appears for hotspots
    • Options for saved Wi-Fi networks
    • Install a root certificate on your device
    • UMA connection settings
      • About using UMA with a Wi-Fi network
      • Change your UMA connection preferences
    • Submit a Wi-Fi diagnostic report
    • Set options for Wi-Fi diagnostic reports
    • Connection permissions for third-party applications
    • About using Wi-Fi with VPN and software tokens
    • Wi-Fi technology troubleshooting
      • I cannot connect to a Wi-Fi network
  • Bluetooth technology
    • Bluetooth technology basics
      • About Bluetooth
      • Turn on Bluetooth technology
      • Pair with a Bluetooth enabled device
      • Connect to a paired Bluetooth enabled device
      • Switch to a paired Bluetooth enabled device during a call
      • Share contacts with a paired Bluetooth enabled car kit
      • Receive a media file using Bluetooth technology
      • Send a media file
      • Rename a paired Bluetooth enabled device
      • Delete a paired Bluetooth enabled device
    • Bluetooth technology options
      • Bluetooth profiles
      • Prevent your device from making contacts available to other Bluetooth enabled devices
      • Restrict outgoing calls
      • Make your BlackBerry device discoverable
      • Change the pairing name for your BlackBerry device
      • Turn off Bluetooth connection notification
      • Turn off the prompt that appears when connecting or pairing
      • Set the message types that your Bluetooth enabled car kit notifies you of
      • Turn off a Bluetooth profile
      • Encrypt data that you send or receive using Bluetooth technology
      • Turn off automatic reconnection to Bluetooth enabled devices
    • Troubleshooting: Bluetooth technology
      • I cannot type a passkey on a Bluetooth enabled device
      • My list of paired Bluetooth devices does not appear
      • I cannot pair with a Bluetooth enabled device
      • I cannot share contacts with a paired Bluetooth enabled device
• Power and battery
• Memory and media cards
• Search
• SIM card
• Security
• Service books and diagnostic reports
• Synchronization
• Accessibility options
• Calculator
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice