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I cannot open media files

Try one of the following:

  • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer.
  • If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
  • If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.
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