Help Center

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• Quick Help
• Shortcuts
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a call
    • Answer a second call
    • Change your ringtone, notifiers or reminders
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Dial an extension
    • Dial using numbers or letters
    • Switch applications during a call
    • About using a headset
  • Emergency calls
    • About emergency calls and Emergency Callback Mode
    • Make an emergency call
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • About your voice mail greeting and voice mail password
    • Check your voice mail
    • Change the voice mail access number and password
    • Change how many times your device rings before the call goes to voice mail
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact that is assigned to a speed dial key
  • Call waiting, call forwarding and call blocking
    • Turn on call waiting
    • About call forwarding
    • Forward calls
    • Add, change or delete a call forwarding number
    • About call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialling and smart dialling
    • About fixed dialling
    • Turn on fixed dialling
    • Add, change or delete a contact in your fixed dialling list
    • About smart dialling
    • Set the default country code and area code
    • Set options for dialling extensions
  • Conference calls
    • About conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Call logs
    • About call logs
    • Send a call log
    • Delete call logs
    • Add, change or delete call log notes
    • View call logs in the Messages application
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialling from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Change how you answer or end calls with the holster or the slider
    • Reset a call timer
    • About hearing aid mode
    • Turn on hearing aid mode
    • About TTY support
    • Turn on TTY support
  • Phone shortcuts
  • Troubleshooting: Phone
    • I cannot make or receive calls
    • My phone number appears as Unknown in the Phone application
    • I cannot check my voice mail
    • I cannot make calls using a voice command
    • I cannot change the number of times that my device rings
    • Some features are not available on my device
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• Synchronisation
• Accessibility options
  • About accessibility options
  • Screen accessibility options
    • Display closed captions in videos
    • Change the display font
    • Use greyscale or reverse contrast for the screen display
  • Audio and phone accessibility options
    • Turn on event sounds
    • Add a contact alert
    • Hearing aid mode
      • About hearing aid mode
      • Turn on hearing aid mode
    • TTY support
      • About TTY support
      • Turn on TTY support
    • Voice dialling
      • Perform an action using a voice command
      • Available voice commands
  • Typing accessibility options
    • Change or delete an AutoText entry
    • Type text using the predictive input method
    • Change your typing style
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• Word Mole game
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