My device is not ringing or vibrating when I receive a call or message

Try the following actions:
  • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.
  • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off.
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