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I can't send messages

Try the following actions:

  • Verify that your BlackBerry® device is connected to the wireless network.
  • If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone number for your contact.
  • If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
  • If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Image of Menu key key > Register Now.
  • Generate an encryption key.
  • Verify that data service is turned on.
  • Resend the message.
Related reference
Previous topic: Troubleshooting: Messages

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