Help Center

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• Quick Help
• Shortcuts
• Phone
• Voice commands
• Messages
• Files
• Media
  • Music
    • Play a media file
    • Shuffle or repeat songs
    • Playlists
      • Create a standard or an automatic playlist
      • Add the song that is playing to a playlist
      • Change the order of songs in a playlist
      • Delete a song from a playlist
      • Rename or delete a playlist
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
    • Rename, move, copy, or delete an audio file or a video file
    • View properties for a media file
    • Change the amount of time before the media player screen closes
  • Podcasts
    • Play a media file
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
  • Videos
    • Play a media file
    • Keep backlighting on when you play a video
    • Display closed captions in videos
    • Adjust the volume
    • Improve sound quality for media files
    • Amplify the volume using the audio boost feature
    • Change the amount of time before the media player screen closes
  • Video camera
    • Record a video
    • Turn on video lighting
    • Change the video size and format
    • Change the location for storing videos that you take
  • Camera
    • Take a picture
    • Change the flash setting for pictures that you take
    • Change the camera scene mode
    • Change the size of pictures that you take
    • Geotag pictures that you take
    • Change the autofocus setting
    • Turn off digital zoom for the camera
    • Change the review duration of the pictures that you take
    • Change when the camera warns you about the number of pictures remaining
    • Change the location for storing pictures that you take
  • Pictures
    • Zoom, pan, or rotate a picture
    • Save a picture from a text message or a web page
    • Use a picture as your device wallpaper
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures in list view or thumbnail view
    • Create a picture folder
    • Import pictures to the Pictures application
    • Find a picture that you took with the camera
  • Voice notes
    • Record a voice note
    • Play a media file
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
  • Ring tones
    • Change your ring tone, notifiers, or reminders
    • Play a media file
    • Adjust the volume
    • Improve sound quality for media files
  • Media storage
    • Storage and media cards
      • Supported media cards
      • Repair files stored on your media card or on your device
      • View the amount of memory used by media files
      • Change the amount of memory available for media files
      • Turn off media card support
      • About compression
      • About file encryption
      • Turn on encryption
    • Picture folders
      • Create a picture folder
      • Import pictures to the Pictures application
      • Find a picture that you took with the camera
  • Transferring and downloading media files
    • About transferring and synchronizing media files
    • Transfer a file from your computer to your device using your device as a USB memory drive
    • Transfer your media files from your computer to your device using BlackBerry Desktop Software
    • Send a media file
    • Receive a media file using Bluetooth technology
  • Supported audio and video file formats
  • Media shortcuts
  • Troubleshooting: Media
    • My device is not using the correct ring tone or wallpaper
    • Some pictures that I take are blurry
    • The flash dims or turns off
    • Some features are not available on my device
    • I cannot save media files
    • I cannot open media files
    • My device does not recognize my media card
    • I cannot find podcasts
    • The media player screen closes
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