Help Center

Local Navigation

• Quick Help
• Shortcuts
• Phone
• Voice commands
• Messages
• Files
• Media
• Ring tones, sounds, and alerts
• Browser
• Calendar
• Contacts
• Clock
• Tasks and memos
• Typing
• Keyboard
• Language
• Screen display
• GPS technology
• Maps
• Applications
• BlackBerry Device Software
• Manage Connections
• Power and battery
• Memory and media cards
• Search
• SIM card
• Security
  • Security basics
    • About the device password
    • Set a device password
    • Change the device password
    • Lock your device
    • Lock your device when you insert it in the holster
    • Set a limit for device password attempts
    • Delete device data, third-party applications, or media card files
  • Password keeper
    • About the password keeper
    • Change a password in the password keeper
    • Add a password to the password keeper
    • Generate a random password
    • Set criteria for randomly generated passwords
    • Change the password keeper password
    • Delete a password from the password keeper
    • Copy a password
    • Prevent password copying
    • Set a limit for password attempts in the password keeper
    • Hide passwords in the password keeper
  • Encryption
    • About encrypting data on your device
    • About file encryption
    • Turn on encryption
    • Set encryption strength
    • Use a certificate to encrypt the encryption keys on your device
    • About encryption keys
    • Generate an encryption key
  • Memory cleaning
    • About memory cleaning
    • Turn on memory cleaning
    • Change when your device deletes sensitive data from the temporary device memory
    • Delete sensitive application data from the temporary device memory
    • View the icon for the memory cleaning application on the Home screen
  • Certificates
    • About certificates
    • Certificate basics
      • Download a certificate from an LDAP-enabled server or DSML-enabled server
      • About certificate enrollment
      • Download a certificate from a certificate authority
      • Import a certificate or PGP key that is saved on your device
      • Import a certificate or PGP key from a media card
      • View properties for a certificate
      • Certificate properties
      • View one type of certificate in the certificate list
      • Send a certificate
      • Delete a certificate
      • View the certificate chain for a certificate
    • Certificate status
      • Status indicators for certificates and certificate authority profiles
      • Check the revocation status of a certificate or certificate chain
      • Change the trust status of a certificate
      • Revoke a certificate
      • Certificate revocation reasons
    • Certificate options
      • Change the display name for a certificate
      • Add an email address to a certificate
      • Turn off the display name prompt that appears when you add a certificate to the key store
      • Turn off the fetch status prompt that appears when you add a certificate to the key store
      • Change how often a certificate authority profile checks certificate status
    • Certificate shortcuts
  • PGP keys
    • About PGP keys
    • PGP key basics
      • Download a PGP key from an LDAP-enabled server
      • Download a personal PGP key from the PGP Universal Server
      • Download an updated PGP key from an LDAP-enabled server
      • Import a certificate or PGP key that is saved on your device
      • Import a certificate or PGP key from a media card
      • View properties for a PGP key
      • PGP key properties
      • Send a PGP key
      • Delete a PGP key
      • Clear the PGP data cache
    • PGP key status
      • PGP key status indicators
      • Check the revocation status of a PGP key
      • Change the trust status of a PGP key
      • Revoke a PGP key
      • PGP key revocation reasons
    • PGP key options
      • Change the display name for a PGP key
      • Turn off the display name prompt that appears when you add a PGP key to the key store
      • Turn off the fetch status prompt that appears when you add a PGP key to the key store
    • PGP key shortcuts
    • Troubleshooting: PGP keys
      • I cannot download a PGP key from an LDAP-enabled server
  • Certificate servers
    • Add a certificate server
    • Change connection information for a certificate server
    • Connection options for OCSP and CRL servers
    • Connection options for LDAP-enabled servers and DSML-enabled servers
    • Send connection information for a certificate server
    • Delete a certificate server
  • Key store
    • About the key store
    • Change the key store password
    • Synchronize the key store password with the device password
    • Change when your device deletes the key store password
    • Add contacts to your Contacts application automatically when you add items to the key store
    • Change the service that your device uses to download certificates
    • Turn off automatic backup and restore of key store data
    • Change the refresh rate for certificate revocation lists
    • Reject certificate revocation lists from unverified CRL servers
  • Smart cards
    • About using a smart card with your device
    • Turn on two-factor authentication
    • Import a certificate from a smart card
    • Lock your device when you remove your smart card from your smart card reader
    • About smart password entry
    • Turn off smart password entry
    • Switch smart password filters
    • Prerequisites: Using authentication certificates
    • Use a certificate to authenticate your smart card
    • Check the status of your authentication certificate automatically
    • Store the passphrase for your smart card on your device
    • Turn off notification for smart card connections
  • VPN settings
    • About VPN profiles
    • Log in to a VPN
    • Change the user name and password for a VPN profile
    • About software tokens
    • Change the software token for a VPN profile
    • Change the PIN for a software token on your device
  • Verify security software manually
  • Third-party application control
    • About permissions for third-party applications
    • Reset connection permissions for third-party applications
    • About direct Internet connections for third-party applications
    • Set up a direct Internet connection for a third-party application
    • Turn on safe mode
    • Set permissions for a third-party application
    • Turn off a prompt for a third-party application connection
    • Interaction permissions for third-party applications
    • Data permissions for third-party applications
  • Troubleshooting: Security
    • I cannot download a certificate
    • I cannot unlock my device using my smart card
    • My device prompts me to make an emergency call when I type a password
• Service books and diagnostic reports
• Synchronization
• Accessibility options
• Calculator
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice