Quick Help

Top 10

Set up an email address

Change your ring tone, notifiers, or reminders

Find or hide an application icon

About adding applications

Add or change your signature

Use a picture as your device wallpaper

Supported audio and video file formats

Transfer a file from your computer to your device using your device as a USB memory drive

Open, close, or switch between tabs

Reconcile email over the wireless network

Getting to know your smartphone

Important keys

Select commands using pop-up menus

Tips: Doing things quickly

Applications

Status indicators

Tips: Managing indicators

Feature availability

Tips

Tips: Finding apps

Tips: Doing things quickly

Tips: Managing indicators

Tips: Extending battery life

Tips: Freeing and conserving storage space

Tips: Keeping your information safe

Tips: Updating your software

Visit the Setup application

Make it yours

Your Home screen

Switch themes

Use a picture as your device wallpaper

Move an application icon

Add, change, or delete a folder on the Home screen

Find or hide an application icon

Add a shortcut to your Home screen or Favorites view

Set the number of icons that appear on the Home screen

Change what happens when you type on the Home screen

Add a message that appears when your device is locked

Get apps, music, ring tones, pictures, and videos

About adding applications

Transfer a file from your computer to your device using your device as a USB memory drive

Transfer your media files from your computer to your device using BlackBerry Desktop Software

Calls and sound profiles

Change the default volume for calls

Change your ring tone, notifiers, or reminders

Add a contact alert

Set up speed dial for a contact

Add a contact picture for caller ID

Typing and trackpad

Set the cursor speed

Set the trackpad sensitivity

Change your typing style

Find more information

Shortcuts

Phone shortcuts

Message shortcuts

File and attachment shortcuts

Typing shortcuts

Media shortcuts

Browser shortcuts

Calendar shortcuts

Search shortcuts

Map shortcuts

Troubleshooting: Shortcuts

I cannot use a shortcut

Phone

Phone basics

Find your phone number

Make a call

Answer a call

Answer a second call

Change your ring tone, notifiers, or reminders

Mute a call

Place a call on hold

Turn on the speakerphone

Dial an extension

Dial using numbers or letters

Switch applications during a call

About using a headset

Emergency calls

About emergency calls and Emergency Callback Mode

Make an emergency call

Volume

Adjust the volume

Change the default volume for calls

Improve sound quality during a call

Improve sound quality for all calls

Voice mail

About your voice mail greeting and voice mail password

Check your voice mail

Change the voice mail access number and password

Change how many times your device rings before the call goes to voice mail

Available voice commands

Speed dial

Set up speed dial for a contact

Change the contact that is assigned to a speed dial key

Call waiting, call forwarding, and call blocking

Turn on call waiting

About call forwarding

Forward calls

Add, change, or delete a call forwarding number

About call blocking

Block calls

Change the call blocking password

Fixed dialing and smart dialing

About fixed dialing

Turn on fixed dialing

Add, change, or delete a contact in your fixed dialing list

About smart dialing

Set the default country code and area code

Set options for dialing extensions

Conference calls

About conference calls

Make a conference call

Create a phone number link for a conference call

Speak privately with a contact during a conference call

Disconnect a contact from a conference call

Leave a conference call

Call logs

About call logs

Send a call log

Delete call logs

Add, change, or delete call log notes

View or hide call logs in the Messages application

Multiple phone numbers

About multiple phone numbers

Switch the active phone number

Phone options

Turn on dialing from the Lock screen

Sort phone numbers or contacts on the Phone screen

Hide or display your phone number when you make calls

Turn off the prompt that appears before you delete items

Change how you answer or end calls with the holster

Reset a call timer

About hearing aid mode

Turn on hearing aid mode

About TTY support

Turn on TTY support

Phone shortcuts

Troubleshooting: Phone

I can't make or receive calls

My phone number appears as Unknown in the Phone application

I can't check my voice mail

I can't make calls using a voice command

I can't change the number of times that my device rings

Some features aren't available on my device

Voice commands

Perform an action using a voice command

Available voice commands

Change the language for voice commands

Turn off choice lists for voice commands

Change the options for voice prompts

Improve voice recognition

Troubleshooting: Voice dialing

I can't make calls using a voice command

My device doesn't recognize names or numbers in voice commands

Messages

Email

Set up an email address

Composing and sending email

Send an email

Resend a message

Reply to or forward an email or PIN message

Check spelling

Save a draft of a message

Attach a file to an email

Attach a contact card to a message

Add or change your signature

Change the email address that you use to send messages or meeting invitations

Delete the disclaimer from an email

Delete the original text from a reply message

Set the importance level for an email or PIN message that you send

Blind carbon copy a contact

Stop a message from sending

Viewing and replying to email

About email account icons

Search for text in a message, in a file, or on a webpage

View email in plain text format

View an address instead of a display name

Mark a message as opened or unopened

Save a message

Delete a message

About flags

Add, change, or remove a flag

Change how a message inbox displays messages

Group email by subject

Use color to differentiate work messages from other messages

Hide sent messages from the message inbox

Hide messages from the Messages application

Filing email

About synchronization of email folders
File an email
Add, move, rename, or delete an email folder
Forward messages from a specific email folder to your device
Hide filed email from the message inbox
View filed messages

Email options

Set an out-of-office reply

Change options for your personal email account

Turn on or turn off read receipts

Stop loading pictures in HTML email messages

Turn off the prompt that appears before downloading external pictures in HTML email messages

Receive only the first section of long email messages

Open a new message automatically when you remove your device from your holster

Hide the new or unopened message indicator

Stop displaying recent contacts in email address fields

Turn off the prompt that appears before you delete a message

Turn off the prompt that appears when you mark messages as opened

View or hide call logs in the Messages application

Storing and forwarding email

Set how long your device stores messages
Stop storing messages sent from your computer on your device
Stop storing messages sent from your device on your computer
Stop forwarding email to your device

Email filters

About email filters

Create an email filter

Create an email filter based on a contact or subject

Options for email filters

Turn on an email filter

Change, prioritize, or delete an email filter

Synchronizing email

About synchronization and reconciliation

Reconcile email over the wireless network

Delete email on your device and in your email application on your computer

Empty the deleted items folder on your computer from your device

About synchronization conflicts

Manage email reconciliation conflicts

PIN messages

About PIN messages

Find your PIN

Composing and sending PIN messages

Compose and send a PIN message

Resend a message

Reply to or forward an email or PIN message

Check spelling

Save a draft of a message

Attach a contact card to a message

Stop displaying PIN messages in red

Blind carbon copy a contact

Create a link for a PIN

Stop a message from sending

Viewing and replying to PIN messages

Search for text in a message, in a file, or on a webpage

View an address instead of a display name

View filed messages

Save a message

Delete a message

Change how a message inbox displays messages

Hide sent messages from the message inbox

PIN message options

Set how long your device stores messages

Open a new message automatically when you remove your device from your holster

Hide the new or unopened message indicator

Turn off the prompt that appears before you delete a message

Turn off the prompt that appears when you mark messages as opened

Text messages

About text messages

Composing and sending text messages

Send a text message

Resend a message

Set whether pressing the Enter key sends text messages

Forward a text message

Attach a media file, contact card, appointment, or location to a text message

Set the importance level for text messages that you send

Request delivery notification or read notification for a text message

Stop a message from sending

Viewing and replying to text messages

Search for text in a message, in a file, or on a webpage

View filed messages

Delete a message

Delete the history from a text message

Save a media file from a text message

Save a contact card from a message

Add an appointment to your calendar from a text message

Change how your text messages look

Show names in the history of text messages

Change how a message inbox displays messages

Options for text messages

Stop receiving text messages when roaming

Block text messages

Store text messages on your SIM card

Set how long your device stores messages

Turn off Word Substitution for text messages

Set how long your service center attempts to send text messages

Set a wireless network type for sending text messages

Open a new message automatically when you remove your device from your holster

Hide the new or unopened message indicator

Turn off the prompt that appears before you delete a message

Turn off the prompt that appears when you mark messages as opened

Cell broadcasting

About cell broadcasting

Turn on cell broadcasting

Stop receiving messages from a cell broadcast channel

Rename a cell broadcast channel

Security options for messages

Block incoming messages

Allow messages from contacts in your contact list or allowed sender list

Add a contact to your allowed sender list

Reset a blocked message counter

Attachments

About files and attachments

Open a file or an attachment

Save a file or an attachment

Send a file as an attachment

Open a link in a file or an attachment

Set font options for a file or an attachment

View properties for a file

Contact cards

About vCard contact attachments

Save a contact card from a message

S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

Sign or encrypt a message

Encrypt a message with a pass phrase

Attach a certificate to a message

Download the certificate used to sign or encrypt a message

Add a certificate from a message

Add a certificate from an attachment

Attachment indicators in S/MIME-protected messages

Add connection information for a certificate server from a message

View the certificate used to sign or encrypt a message

View encryption information for a weakly encrypted message

S/MIME-protected message status

Digital signature indicators for S/MIME-protected messages

Encryption status indicators

S/MIME-protected message options

Change your signing or encryption certificate

Change options for downloading attachments in encrypted messages

Change the default signing and encryption option

About message classifications

Change the default message classification

Change the size of S/MIME indicators in messages

Change the encryption algorithms for S/MIME-protected messages

Request delivery notification for signed S/MIME-protected messages

Turn off the prompt that appears before an S/MIME-protected message is truncated

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

S/MIME-protected message troubleshooting

Some signing and encryption options aren't available on my device

I cannot open an attachment in an encrypted message

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

Prerequisites: IBM Lotus Notes native encryption

Encrypt a message using IBM Lotus Notes native encryption

PGP protected messages

PGP protected message basics

About signing and encrypting messages

Sign or encrypt a message

Encrypt a PGP protected message with a pass phrase

Attach a PGP key to a message

Download the PGP key used to sign or encrypt a message

Add a PGP key from a message

Add a PGP key from an attachment

Attachment indicators in PGP protected messages

Add connection information for a certificate server from a message

View the PGP key used to sign or encrypt a message

PGP protected message status

Encryption status indicators

Digital signature indicators for PGP protected messages

PGP protected message options

Change your signing and encryption key

Change options for downloading attachments in encrypted messages

Change the default signing and encryption option

About message classifications

Change the default message classification

Change the size of PGP indicators in messages

Change the encryption algorithms for PGP protected messages

Turn off the prompt that appears before a PGP protected message is truncated

Turn off the prompt that appears when you use a PGP key that is not recommended for use

Troubleshooting: PGP protected messages

Some signing and encryption options aren't available on my device

I cannot open an attachment in an encrypted message

Message shortcuts

File and attachment shortcuts

Troubleshooting: Messages

I can't send messages

I'm not receiving messages

I'm not receiving email messages from personal folders on my computer

I can't file email messages

I can't send text messages

I'm not receiving text messages

Some messages no longer appear on my device

A message, attachment, or Google Mail conversation is cut short or doesn't appear

HTML email messages don't appear correctly

Some email folders appear dimmed

Email filters aren't working correctly

I can't turn on cell broadcasting

I can't attach a file to a text message

I can't use a shortcut to view one type of message in a message inbox

Some features aren't available on my device

A skipped content bar appears in a document

A question mark appears on a slide

The number of new or unopened messages is different than I expect

Files

File basics

About files and attachments

Open a file or an attachment

Save a file or an attachment

Search for a file that is saved on your device

Search for a file that is saved on your organization's network

Save a file from your organization's network to your device

Send a file as an attachment

Open a link in a file or an attachment

Set font options for a file or an attachment

Managing files and attachments

View properties for a file

Move, rename, or delete a file

Open a password-protected .pdf file

View tracked changes in a document

View the table of contents in a document

Move around a spreadsheet

View the content of a cell

Change the size of a column

Set display options for a spreadsheet

Move around pages in a multipage .tif file

Switch presentation views

Switch slides

Rotate or zoom in to or out from a slide

Save a slide

File and attachment shortcuts

Troubleshooting: Attachments

A skipped content bar appears in a document

A message, attachment, or Google Mail conversation is cut short or doesn't appear

A question mark appears on a slide

Media

Music

Play a media file

Shuffle or repeat songs

Playlists

Create a standard or an automatic playlist

Add the song that is playing to a playlist

Change the order of songs in a playlist

Delete a song from a playlist

Rename or delete a playlist

Adjust the volume

Amplify the volume using the audio boost feature

Improve sound quality for media files

Rename, move, copy, or delete an audio file or a video file

View properties for a media file

Change the amount of time before the media player screen closes

Podcasts

Play a media file

Adjust the volume

Amplify the volume using the audio boost feature

Improve sound quality for media files

Videos

Play a media file

Keep backlighting on when you play a video

Display closed captions in videos

Adjust the volume

Improve sound quality for media files

Amplify the volume using the audio boost feature

Change the amount of time before the media player screen closes

Video camera

Record a video

Turn on or off video lighting

Change the video size and format

Change the location for storing videos that you take

Camera

Take a picture

Change the flash setting for pictures that you take

Change the camera scene mode

Change the size of pictures that you take

Geotag pictures that you take

Change the autofocus setting

Turn off digital zoom for the camera

Reduce blurriness in the pictures that you take

Change the review duration of the pictures that you take

Change when the camera warns you about the number of pictures remaining

Change the location for storing pictures that you take

Pictures

Zoom, pan, or rotate a picture

Save a picture from a text message or a web page

Use a picture as your device wallpaper

View pictures as a slide show

Change the number of seconds between slides in a slide show

View pictures in list view or thumbnail view

Create a picture folder

Import pictures to the Pictures application

Find a picture that you took with the camera

Voice notes

Record a voice note

Play a media file

Adjust the volume

Amplify the volume using the audio boost feature

Improve sound quality for media files

Ring tones

Change your ring tone, notifiers, or reminders

Play a media file

Adjust the volume

Improve sound quality for media files

Media storage

Storage and media cards

Supported media cards

Repair files stored on your media card or on your device

View the amount of memory used by media files

Change the amount of memory available for media files

Turn off media card support

About compression

About file encryption

Turn on encryption

Picture folders

Create a picture folder

Import pictures to the Pictures application

Find a picture that you took with the camera

Transferring and downloading media files

About transferring and synchronizing media files

Transfer a file from your computer to your device using your device as a USB memory drive

Transfer your media files from your computer to your device using BlackBerry Desktop Software

Send a media file

Receive a media file using Bluetooth technology

Supported audio and video file formats

Media shortcuts

Troubleshooting: Media

My device is not using the correct ring tone or wallpaper

Some pictures that I take are blurry

The flash dims or turns off

Some features aren't available on my device

I cannot save media files

I cannot open media files

My device does not recognize my media card

I cannot find podcasts

The media player screen closes

Ring tones, sounds, and alerts

About ring tones, sounds, and alerts

Change your ring tone, notifiers, or reminders

Add or delete a custom profile

Add a contact alert

Silence your device

Flashing LED

Change alarm notification options

Turn on or turn off event sounds

Troubleshooting: Ring tones, sounds, and alerts

My device is ringing or vibrating more times than expected

My device is not ringing or vibrating when I receive a call or message

Browser

Browser basics

Browsing web pages

Visit a web page or search the Internet

About tabbed browsing

Open, close, or switch between tabs

Zoom in to or out from a webpage

Search for text in a message, in a file, or on a webpage

View a list of web pages that you visited recently

Return to the home page

Create a shortcut icon for a web page on the Home screen

Refresh a webpage

Close the browser

Move back or forward a webpage

Turn on browser shortcuts

Viewing, copying, and forwarding web addresses

View the address for a web page

Copy an address for a web page, link, or picture

Send a web address

Send a link or picture from a web page

Viewing pictures and playing media files

Play a media file on a web page

View a full picture on a webpage

Browser bookmarks

About bookmarks for web pages

Add a bookmark for a web page

Change or delete a bookmark for a web page

Send a bookmark for a web page

Move a bookmark for a webpage

Add, rename, or delete a bookmark folder for web pages

RSS feeds

About RSS feeds

Add an RSS feed from the browser

Browser options

Change your home page or start page

Turn off JavaScript support

Stop loading images or playing embedded media files on web pages

Stop blocking pop-ups on web pages

Change the font size for text on web pages

Set the character encoding for all web pages

Receive a prompt before you close the browser or stream media from the Internet

Delete browsing information

Turn off cookies in the browser

Turn on geolocation in the browser

Browser security

About TLS

TLS options

Manage browser security

Add a trusted content server

Add or change a web site that is associated with a certificate

Browser push

About browser push

Browser push options

Turn off browser push

Browser shortcuts

Troubleshooting: Browser

No browser is available on my device

I cannot play a song or video on a web page

I receive a prompt to switch networks when I stream a song or video

I cannot open a new tab

Calendar

Calendar basics

Switch calendar views

Go to a specific date in the calendar

Schedule a meeting or an appointment

Set an alarm in the calendar

Switch calendars

Meetings

Schedule a meeting or an appointment

Delete an appointment, meeting, or alarm

Respond to a meeting invitation

View your calendar when responding to a meeting

Check availability of meeting participants

Change the list of participants for a meeting

Forward a meeting invitation

Delegate a meeting invitation

Send an email message to all meeting participants

Conference call meetings

About conference calls

Create a conference call meeting from your device

Create a conference call meeting from your computer

Enter a conference call meeting

Save your conference call information

Synchronizing calendar

About synchronization and reconciliation

Synchronize organizer data over the wireless network

About backing up and restoring device data

About synchronization conflicts

Manage data synchronization conflicts

Calendar options

Change how the calendar is displayed

Change options for reminders

Change options for multiple calendars

Change the default calendar

Change how long your device stores calendar entries

Show tasks in the calendar

Calendar shortcuts

Troubleshooting: Calendar

I cannot schedule appointments that span multiple days

I cannot set some fields when scheduling appointments

Some characters in calendar entries do not appear correctly after synchronization

I cannot enter a conference call with the Join Now option

Contacts

Contact basics

Add a contact

Create a custom contact field

Add a pause or a wait to a phone number

Change or delete a contact

Search for a contact in your organization's address book

Customizing contacts

Add a contact picture for caller ID

Change or delete a contact picture

About categories

Categorize a contact, task, or memo

Create a category for contacts, tasks, or memos

Synchronizing contacts

About synchronization and reconciliation

Synchronize organizer data over the wireless network

About backing up and restoring device data

About synchronization conflicts

Manage data synchronization conflicts

Personal distribution lists

Create a personal distribution list

Change or delete a personal distribution list

Multiple contact lists

About multiple contact lists

View a different contact list

Change the default contact list

Contact list options

Turn off the prompt that appears before you delete items

Change the display options for contacts

View the number of contacts stored on your device

Sort contacts or tasks

Troubleshooting: Contacts

Contact list field data is not appearing on my computer

My contact pictures keep changing

Clock

Set the date and time

Change what appears on the screen when your device is charging

Change the clock face

Display a second time zone on the clock

Turn on the alarm

Silence the alarm

Change alarm notification options

Turn on bedside clock mode

Set options for bedside clock mode

Use the stopwatch

Use the timer

Change timer notification options

Troubleshooting: Clock

The time on my device is incorrect

Tasks and memos

Create a task or memo

Send a task or memo

Change or delete a task or memo

Change the status of a task

Hide completed tasks

Show tasks in the calendar

Synchronizing tasks and memos

About synchronization and reconciliation

Synchronize organizer data over the wireless network

About backing up and restoring device data

About synchronization conflicts

Manage data synchronization conflicts

About categories

Categorize a contact, task, or memo

Create a category for contacts, tasks, or memos

Turn off the prompt that appears before you delete items

Typing

Typing basics

Highlight, cut, copy, or paste text

Type a symbol

Type an accent or special character

Clear text from a field

Type text using the predictive input method

Typing input methods

Change your typing style

Find more information about typing in other languages

Typing options

Change the default currency symbol

Stop displaying contacts in the list that appears when you type

Turn on key tones

Turn off trackpad sounds

Set the trackpad sensitivity

Set the cursor speed

Spelling checker

Check spelling

Change options for checking spelling

Stop displaying spelling suggestions in the list that appears when you type

Custom dictionary

About the custom dictionary

Add, change, or delete a word in the custom dictionary

Stop adding items to the custom dictionary automatically

Word Substitution

About Word Substitution

Create a Word Substitution entry

Change or delete a Word Substitution entry

Undo a Word Substitution change

Typing shortcuts

Troubleshooting: Typing

I cannot type a password

SureType technology does not recognize a word

I cannot check spelling

Keyboard

Assign an application to a Convenience key

Change the default currency symbol

Set the cursor speed

Turn on key tones

Set the trackpad sensitivity

Turn off trackpad sounds

Troubleshooting: Keyboard

No application opens when I press a Convenience key

Language

About typing input languages

Change the language

Use a shortcut for switching typing input languages when you are typing

Add a display language

Delete a language

Troubleshooting: Language

Some characters do not appear correctly on my device

Screen display

Set options for backlighting

Use a picture as your device wallpaper

Change the display font

Organizing applications on the Home screen

About organizing application icons

Find or hide an application icon

Add, change, or delete a folder on the Home screen

Move an application icon

Add a message that appears when your device is locked

Use grayscale or reverse contrast for the screen display

Turn on flashing LED notification for wireless coverage

External display

Change options for notifications on the external display

Review notifications on the external display

Themes

About themes

Switch themes

Troubleshooting: Display

My display changed

No application opens when I press a Convenience key

The screen turns off

GPS technology

About GPS technology

Turn on GPS technology

Set the GPS receiver that you use to track your movement

Get your GPS location

Prevent others from tracking your location

Turn off location aiding

Troubleshooting: GPS technology

I cannot use GPS technology

Maps

Map basics

View a location on a map

View an address on a map using a link

Send a location

Get directions

Pan a map

Zoom in to or out from a map

View a list of points of interest near a location

View contact information for a point of interest

Clear a map

Add a bookmark for a location or route

Rename a bookmark for a location or route

Delete a bookmark for a location or route

Map options

Keep backlighting on when you track your movement

Set the GPS receiver that you use to track your movement

Map shortcuts

Troubleshooting: Maps

Some features aren't available on my device

Applications

About multitasking

Keep an application running in the background and switch to another application

Close an application so that it is not running in the background

About adding applications

About social networking applications

About instant messaging applications

Require your device password before adding an application

Delete an application

View properties for an application

View the size of an application database

Troubleshooting: Applications

I cannot add, update, or return to the previous version of an application

BlackBerry Device Software

About updating the BlackBerry Device Software

Update the BlackBerry Device Software over the wireless network

Return to or delete the previous version of the BlackBerry Device Software

Update the BlackBerry Device Software from a web site

Update the BlackBerry Device Software using the BlackBerry Desktop Software

Troubleshooting: BlackBerry Device Software

I cannot update the BlackBerry Device Software over the wireless network

My device does not have enough available storage space to update the BlackBerry Device Software

Manage Connections

Manage Connections basics

Check what wireless networks your device connects to

Wireless coverage indicators

Turn on or turn off a network connection

Turn on or turn off data service or set roaming options

Check the status of network connections and services

Mobile network

Roaming

About roaming and international roaming

Switch wireless networks manually

Turn on or turn off data service or set roaming options

Preferred wireless network list

About the preferred wireless network list

Add a wireless network to the preferred wireless network list

Delete a wireless network from the preferred wireless network list

Change the order of preferred networks

Mobile network options

Change the connection speed for the wireless network

Turn on flashing LED notification for wireless coverage

Troubleshooting: Mobile network

I cannot connect to the mobile network

Error messages

Data service unavailable

Wi-Fi technology

About connecting to a Wi-Fi network

Connect to a Wi-Fi network

Connect to a Wi-Fi network using Wi-Fi Protected Setup

Connect to a Wi-Fi network manually

Change, move, or delete a saved Wi-Fi network

Prevent your device from connecting to a saved Wi-Fi network

Turn on the prompt that appears for hotspots

Options for saved Wi-Fi networks

Install a root certificate on your device

UMA connection settings

About using UMA with a Wi-Fi network

Change your UMA connection preferences

Submit a Wi-Fi diagnostic report

Set options for Wi-Fi diagnostic reports

Connection permissions for third-party applications

About using Wi-Fi with VPN and software tokens

Wi-Fi technology troubleshooting

I cannot connect to a Wi-Fi network

Bluetooth technology

Bluetooth technology basics

About Bluetooth

Turn on Bluetooth technology

Pair with a Bluetooth enabled device

Connect to a paired Bluetooth enabled device

Switch to a paired Bluetooth enabled device during a call

Share contacts with a paired Bluetooth enabled car kit

Receive a media file using Bluetooth technology

Send a media file

Rename a paired Bluetooth enabled device

Delete a paired Bluetooth enabled device

Bluetooth technology options

Bluetooth profiles

Prevent your device from making contacts available to other Bluetooth enabled devices

Restrict outgoing calls

Make your BlackBerry device discoverable

Change the pairing name for your BlackBerry device

Turn off Bluetooth connection notification

Turn off the prompt that appears when connecting or pairing

Set the message types that your Bluetooth enabled car kit notifies you of

Turn off a Bluetooth profile

Encrypt data that you send or receive using Bluetooth technology

Turn off automatic reconnection to Bluetooth enabled devices

Troubleshooting: Bluetooth technology

I cannot type a passkey on a Bluetooth enabled device

My list of paired Bluetooth devices does not appear

I cannot pair with a Bluetooth enabled device

I cannot share contacts with a paired Bluetooth enabled device

Power and battery

Turn off your device

Set your device to turn on and turn off automatically

Reset the device

Check the battery power level

Tips: Extending battery life

Memory and media cards

About media cards

Supported media cards

View the amount of available storage space on your device

Turn off media card support

Repair files stored on your media card or on your device

About compression

About file encryption

Turn on encryption

Tips: Freeing and conserving storage space

Troubleshooting: Storage and media cards

The application memory on my device is low

Search

Search for an item

Set the types of items that are included in searches

Search for messages

Message search criteria

Do more with your message search results

Search for text in a message, in a file, or on a webpage

View, change, or delete a saved search

Search for a contact in your organization's address book

Search shortcuts

Security

Security basics

About the device password

Set a device password

Change the device password

Lock your device

Lock your device when you insert it in the holster

Set a limit for device password attempts

Delete device data, third-party applications, or media card files

Password Keeper

About the Password Keeper

Change a password in the password keeper

Add a password to the password keeper

Generate a random password

Set criteria for randomly generated passwords

Change the Password Keeper password

Delete a password from the password keeper

Copy a password

Prevent password copying

Set a limit for password attempts in the Password Keeper

Hide or show passwords in the Password Keeper

Encryption

About encrypting data on your device

About file encryption

Turn on encryption

Set encryption strength

Use a certificate to encrypt the encryption keys on your device

About encryption keys

Generate an encryption key

Memory cleaning

About memory cleaning

Turn on memory cleaning

Change when your device deletes sensitive data from the temporary device memory

Delete sensitive application data from the temporary device memory

View the icon for the memory cleaning application on the Home screen

Certificates

About certificates

Certificate basics

Download a certificate from an LDAP-enabled server or DSML-enabled server

About certificate enrollment

Download a certificate from a certificate authority

Import a certificate or PGP key that is saved on your device

Import a certificate or PGP key from a media card

View properties for a certificate

Certificate properties

View one type of certificate in the certificate list

Send a certificate

Delete a certificate

View the certificate chain for a certificate

Certificate status

Status indicators for certificates and certificate authority profiles

Check the revocation status of a certificate or certificate chain

Change the trust status of a certificate

Revoke a certificate

Certificate revocation reasons

Certificate options

Change the display name for a certificate

Add an email address to a certificate

Turn off the display name prompt that appears when you add a certificate to the key store

Turn off the fetch status prompt that appears when you add a certificate to the key store

Change how often a certificate authority profile checks certificate status

Certificate shortcuts

PGP keys

About PGP keys

PGP key basics

Download a PGP key from an LDAP-enabled server

Download a personal PGP key from the PGP Universal Server

Download an updated PGP key from an LDAP-enabled server

Import a certificate or PGP key that is saved on your device

Import a certificate or PGP key from a media card

View properties for a PGP key

PGP key properties

Send a PGP key

Delete a PGP key

Clear the PGP data cache

PGP key status

PGP key status indicators

Check the revocation status of a PGP key

Change the trust status of a PGP key

Revoke a PGP key

PGP key revocation reasons

PGP key options

Change the display name for a PGP key

Turn off the display name prompt that appears when you add a PGP key to the key store

Turn off the fetch status prompt that appears when you add a PGP key to the key store

PGP key shortcuts

Troubleshooting: PGP keys

I cannot download a PGP key from an LDAP-enabled server

Certificate servers

Add a certificate server

Change connection information for a certificate server

Connection options for OCSP and CRL servers

Connection options for LDAP-enabled servers and DSML-enabled servers

Send connection information for a certificate server

Delete a certificate server

Key store

About the key store

Change the key store password

Synchronize the key store password with the device password

Change when your device deletes the key store password

Add contacts to your Contacts application automatically when you add items to the key store

Change the service that your device uses to download certificates

Turn off automatic backup and restore of key store data

Change the refresh rate for certificate revocation lists

Reject certificate revocation lists from unverified CRL servers

Smart cards

About using a smart card with your device

Turn on two-factor authentication

Import a certificate from a smart card

Lock your device when you remove your smart card from your smart card reader

About smart password entry

Turn off smart password entry

Switch smart password filters

Prerequisites: Using authentication certificates

Use a certificate to authenticate your smart card

Check the status of your authentication certificate automatically

Store the passphrase for your smart card on your device

Turn off notification for smart card connections

VPN settings

About VPN profiles

Log in to a VPN

Change the user name and password for a VPN profile

About software tokens

Change the software token for a VPN profile

Change the PIN for a software token on your device

Verify security software manually

Third-party application control

About permissions for third-party applications

Reset connection permissions for third-party applications

About direct Internet connections for third-party applications

Set up a direct Internet connection for a third-party application

Turn on safe mode

Set permissions for a third-party application

Turn off a prompt for a third-party application connection

Interaction permissions for third-party applications

Data permissions for third-party applications

Troubleshooting: Security

I cannot download a certificate

I cannot unlock my device using my smart card

My device prompts me to make an emergency call when I type a password

Service books and diagnostic reports

Accept, delete, or restore a service book

Run a diagnostic report

View, submit, or delete a diagnostic report

Set a default recipient for diagnostic reports

I cannot run or submit a diagnostic report

View the version number of the BlackBerry Device Software on your device

Synchronization

About synchronization and reconciliation

Reconcile email over the wireless network

Delete email on your device and in your email application on your computer

Synchronize organizer data over the wireless network

About synchronization conflicts

Manage email reconciliation conflicts

Manage data synchronization conflicts

About backing up and restoring device data

Empty the deleted items folder on your computer from your device

Troubleshooting: Synchronization

Email is not reconciling over the wireless network

Organizer data is not synchronizing over the wireless network

Contact list field data is not appearing on my computer

Some characters in calendar entries do not appear correctly after synchronization

I'm not receiving email messages from personal folders on my computer

Accessibility options

About accessibility options

Screen accessibility options

Display closed captions in videos

Change the display font

Use grayscale or reverse contrast for the screen display

Audio and phone accessibility options

Turn on or turn off event sounds

Add a contact alert

Hearing aid mode

About hearing aid mode

Turn on hearing aid mode

TTY support

About TTY support

Turn on TTY support

Voice dialing

Perform an action using a voice command

Available voice commands

Typing accessibility options

Change or delete a Word Substitution entry

Type text using the predictive input method

Change your typing style

Calculator

Use the calculator

Convert a measurement

BrickBreaker

About BrickBreaker

BrickBreaker capsules

BrickBreaker scoring

Play BrickBreaker

Adjust the volume

Set the paddle speed

Word Mole game

Word Mole game basics

About the Word Mole game

Form a word

Word Mole game scoring

Adjust the volume

Single-player games

Turn on tutorial mode

Save a game

Resume a game

Multiplayer games

Invite a player

Accept an invitation

Set multiplayer game options

Change your screen name

Chat with other players

Check the stats for a player

Remove a player

Troubleshooting: Word Mole

I cannot connect to a multiplayer game

Some words that I submit are not recognized

Glossary

Legal notice

Quick Help

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Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

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Set up an email address

  1. On the Home screen, click the Setup icon.
  2. In the Setup section, click the Email Accounts icon.
  3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
  • Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
  • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

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Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Selected Profile.
    • To change your ring tone, click Phone.
    • To change notifiers or reminders, click to expand a section. Click an option.
  3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
    • Click a tone.
    • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
    • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
    • To use a preloaded alert, click All Alerts. Find and click an alert.
  4. Press the Menu key > Save.
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Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
  • To see all your application icons, press the Menu key > Show All.
  • To hide an application icon, highlight the icon. Press the Menu key > Hide.
  • To show all hidden application icons, press the Menu key > Show All.
  • To stop hiding an application icon, highlight the icon. Press the Menu key > Hide. A check mark should not appear beside the Hide field.
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About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the App World icon. Press the Menu key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the Menu key > Help.

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Add or change your signature

Depending on your wireless service plan, this feature might not be supported.
  1. On the Home screen, click the Messages icon.
  2. Press the Menu key > Options.
    • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. Place your cursor in the field that appears.
    • For a personal email account, click Email Account Management. Click an email account. Press the Menu key > Edit.
  3. Type a signature.
  4. Press the Menu key > Save.
Your signature is added to your email after you send it.
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Use a picture as your device wallpaper

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Browse to a picture.
  3. Press the Menu key > Set As Wallpaper.
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Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type

File format

Audio

  • AAC
  • AMR
  • FLAC
  • MP3
  • M4A
  • OGG
  • WMA
  • WAV

Video

  • 3GP
  • 3GP2
  • AVI
  • ASF
  • MP4
  • MOV
  • WMV

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

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Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

  1. Connect your device to your computer using a USB cable.
  2. Do one of the following:
    • If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.
    • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
  3. If necessary, type a password. Your device appears as a drive on your computer.
  4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
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Open, close, or switch between tabs

Do one of the following:
  • To open a new tab, in the browser, press the Image of Menu key key > Tabs. Click the New Tab icon.
  • To open a new tab for a link on a web page, highlight the link. Press the Image of Menu key key > Open Link in New Tab.
  • To switch between tabs, in the browser, press the Image of Menu key key > Tabs. Click a tab.
  • To close a tab, in the browser, press the Image of Menu key key > Tabs. Highlight a tab. Click the Image of Close icon icon.
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Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Select the Wireless Reconcile check box.
  5. Press the Menu key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
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Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

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Important keys

Front keys

Key

Name

Actions

Image of Trackpad

Trackpad

  • Slide your finger to move around the screen.
  • Press (click) to select an item.
  • Press and hold to open a pop-up menu.
Image of Menu key

Menu

  • Open a menu.
  • Select a highlighted menu item.
  • Press and hold to switch applications quickly.

Image of Escape key

Escape

  • Return to the previous screen.
  • Close the menu.

Image of Send key

Send

  • Make a call.
  • Answer a call.

Image of End/Power key

End/Power

  • End a call.
  • Return to the Home screen.
  • Press and hold to turn on or turn off your BlackBerry® device.

Top keys

Key

Name

Actions

Side keys

Key

Name

Actions

Image of Convenience key

Convenience key

  • Take a picture.
  • Mute your music when the flip is closed.
  • You can also customize this key.

Keyboard

Key

Name

Actions

Image of Shift key

Shift

Capitalize letters.

Image of Alt key

Alt

Type the alternate character on a key.

Image of Symbol key

Symbol

Open the symbol list.

Image of  Backspace/Delete key

Backspace/Delete

Delete the previous character or a selected item.

Image of Enter key

Enter

Select an item.

Image of Speakerphone key

Speakerphone

Turn on or turn off the speakerphone during a call.

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Select commands using pop-up menus

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.
Top

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

On the navigation bar, click All.

Switch to another app

Press and hold the Image of Menu key key. Click an app.
Note: The other app might still be running in the background.

Open an app with a convenience key

Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.

Use pop-up menus

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent views

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

Add an app to the Favorites view

Highlight an app on the Home screen or in a folder. Press the Image of Menu key key > Mark as Favorite.

Change options for the Home screen such as the wallpaper

On the Home screen, press the Image of Menu key key > Options.

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Applications

Get started with some of these great applications.

Image of Messages icon

Messages

Send emails, PIN messages, and more.

Image of Text Messages icon

Text Messages

Send text messages.

Image of Browser icon

Browser

Browse websites.

Image of Media icon

Media

See saved pictures, play songs, and more.

Image of Camera icon

Camera (if supported)

Take pictures.

Image of Instant Messaging icon

Instant Messaging

Chat with friends or colleagues.

Image of Options icon

Options

Set your device options. You can find more options in each application menu.

Image of Manage Connections icon

Manage Connections

Set up wireless connections, such as a Bluetooth® connection.

Image of Help icon

Help

Find the user guide here or click Help in a menu.

To show or hide an icon, highlight the icon using the trackpad. Press the Image of Menu key key > Show All or Hide.

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Status indicators

Home screen

Image of new notification indicator

new notification

Image of alarm set indicator

alarm set

Image of unopened message count indicator

unopened message count

Image of BlackBerry Messenger indicator

BBM™

Image of calendar reminder count indicator

calendar reminder count

Image of social feeds indicator

social feeds

Image of missed call count indicator

missed call count

Image of sending data indicator

sending or receiving data

Image of Wi-Fi indicator

Wi-Fi® turned on

Image of roaming indicator

roaming

Messages

Image of unopened message indicator

unopened

Image of text message indicator

opened

Image of opened message indicator

text message

Image of sent message indicator

sent message

Image of message with attachment indicator

attachment

Image of message sending indicator

message is sending

Image of high priority message indicator

high priority

Image of message not sent indicator

message not sent

Image of draft message indicator

draft

Image of meeting invite indicator

meeting invite

Phone

Image of missed call indicator

missed call

Image of received call indicator

received call

Image of placed call indicator

placed call

Image of voice mail message indicator

voice mail message

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Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator Image of new item indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

Remove the unopened message indicator Image of unopened message indicator

In the Messages app, do one or more of the following:
  • Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.
  • Mark a message as opened. Highlight a message. Press the Image of Menu key key > Mark Opened.
  • Mark all messages that are prior to a date as opened. Highlight a date field. Press the Image of Menu key key > Mark Prior Opened.
Identify an indicator
  • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
  • For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.
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Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

You must purchase or change your wireless service plan through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.

Wireless service provider

Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

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Tips

Save time and maximize your efficiency with these quick tips.

Top

Tips: Finding apps

Look in a folder on your Home screen Image of folder

Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the Home screen

On the Home screen, press the Image of Menu key key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.

Search for an app

On the Home screen, start typing the application name.

Verify that the app is installed

On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.

Top

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

On the navigation bar, click All.

Switch to another app

Press and hold the Image of Menu key key. Click an app.
Note: The other app might still be running in the background.

Open an app with a convenience key

Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.

Use pop-up menus

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent views

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

Add an app to the Favorites view

Highlight an app on the Home screen or in a folder. Press the Image of Menu key key > Mark as Favorite.

Change options for the Home screen such as the wallpaper

On the Home screen, press the Image of Menu key key > Options.

Top

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator Image of new item indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

Remove the unopened message indicator Image of unopened message indicator

In the Messages app, do one or more of the following:
  • Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.
  • Mark a message as opened. Highlight a message. Press the Image of Menu key key > Mark Opened.
  • Mark all messages that are prior to a date as opened. Highlight a date field. Press the Image of Menu key key > Mark Prior Opened.
Identify an indicator
  • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
  • For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.
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Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

Set backlighting to remain on for a shorter period of time, and lower its brightness

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

Turn off network connections you aren't using

On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

In an app, press the Image of Menu key key > Close.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the original text from a reply message

When you are replying to a message, press the Image of Menu key key > Delete Original Text.

If your device has a camera flash, turn off the flash

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

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Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have

On the Home screen or in a folder, click the Options icon. Click Device > Storage.

Delete unneeded files

On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the Menu key > Delete.

Delete browsing history and clear the cache

On the Home screen, click the Browser icon. Press the Menu key > Options. Go to the Clear Browsing Data section.

Reduce the amount of time that your device stores email messages and calendar entries

On the Home screen, click the Messages icon or Calendar icon. Press the Menu key > Options.

Stop storing sent messages on your device

On the Home screen, click the Messages icon. Press the Image of the Menu key key > Options > Email Preferences.

Receive only the first section of long email messages, and choose whether to download more

On the Home screen, click the Messages icon. Press the Image of the Menu key key > Options > Message Display and Actions.

Store files on a media card instead of the device

Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.

Reduce the size of pictures you take

On the Home screen, click the Camera icon. Press the Menu key > Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Set a password

On the Home screen or in a folder, click the Options icon. Click Security > Password.

Encrypt contacts and files

On the Home screen or in a folder, click the Options icon. Click Security > Encryption.

Back up your device data

Use the backup tool in the BlackBerry® Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.

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Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon.Click Device > Software Updates.
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer, visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.
Set your BlackBerry Desktop Software to check for updates automatically For instructions, see the Help in BlackBerry Desktop Software.
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
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Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.
  1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
  2. Click a section to change options or to complete a short series of prompts that help you set the options.
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Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

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Your Home screen

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Switch themes

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. In the Theme section, click a theme.
  4. Click Activate.
To delete a theme, click the theme. Click Delete.
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Use a picture as your device wallpaper

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Browse to a picture.
  3. Press the Menu key > Set As Wallpaper.
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Move an application icon

  1. On the Home screen or in an application folder, highlight an application icon.
  2. Press the Menu key.
  3. Perform one of the following actions:
    • To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new location. Click the trackpad.
    • To move the application icon into an application folder, click Move to folder. Click an application folder.
    • To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
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Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:
  • To add a folder, press the Image of Menu key key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.
  • To change a folder, highlight a folder. Press the Image of Menu key key > Edit Folder. Change the folder name or folder icon style. Click Save.
  • To delete a folder, highlight a folder. Press the Image of Menu key key > Delete.
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Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
  • To see all your application icons, press the Menu key > Show All.
  • To hide an application icon, highlight the icon. Press the Menu key > Hide.
  • To show all hidden application icons, press the Menu key > Show All.
  • To stop hiding an application icon, highlight the icon. Press the Menu key > Hide. A check mark should not appear beside the Hide field.
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Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
  • To add a shortcut on the Home screen, press the Image of Menu key key > Add to Home Screen.
  • To add a shortcut to your Favorites view, press the Image of Menu key key > Mark as Favorite.
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Set the number of icons that appear on the Home screen

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Accessibility.
  3. Change the Home Screen Grid Layout field.
  4. Press the Menu key > Save.
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Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.
  1. On the Home screen, press the Image of Menu key key > Options.
    • To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
    • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
  2. Press the Menu key > Save.
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Add a message that appears when your device is locked

When the flip is open and your BlackBerry® device is locked, this text appears on the screen.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Message on Lock Screen.
  3. Type the text that you want to appear on the screen when your device is locked.
  4. Press the Menu key > Save.
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Get apps, music, ring tones, pictures, and videos

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About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the App World icon. Press the Menu key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the Menu key > Help.

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Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

  1. Connect your device to your computer using a USB cable.
  2. Do one of the following:
    • If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.
    • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
  3. If necessary, type a password. Your device appears as a drive on your computer.
  4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
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Transfer your media files from your computer to your device using BlackBerry Desktop Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
  1. Connect your device to your computer.
  2. On your device, in the dialog box that appears, select any of the file transfer options.
  3. On your computer, open the BlackBerry Desktop Software.
  4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
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Calls and sound profiles

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Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > In-call Settings.
  3. Change the Default Call Volume field.
  4. Press the Menu key > Save.
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Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Selected Profile.
    • To change your ring tone, click Phone.
    • To change notifiers or reminders, click to expand a section. Click an option.
  3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
    • Click a tone.
    • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
    • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
    • To use a preloaded alert, click All Alerts. Find and click an alert.
  4. Press the Menu key > Save.
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Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
  3. In the Name field, type the name of the contact alert.
  4. In the Contacts field, type the name of the contact.
  5. Click a contact.
  6. Change the ring tone and alert information for calls and messages.
  7. Press the Menu key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the Image of Menu key key > Delete.
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Set up speed dial for a contact

  1. From the Home screen, press the Send key.
  2. Press the Image of the Menu key key > View > Speed Dial List.
  3. In the Speed Dial Numbers list, click an unassigned key.
  4. Click a contact.
  5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
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Add a contact picture for caller ID

  1. On the Home screen, click the Contacts icon.
  2. Highlight a contact.
  3. Press the Menu key > Edit.
  4. Press the Image of Menu key key > Add Picture.
  5. Find, highlight, and click a picture.
  6. If necessary, move the crop box to the portion of the picture that you want to use.
  7. Press the Image of Menu key key > Crop & Save.
  8. Press the Menu key > Save.
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Typing and trackpad

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Set the cursor speed

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Change the Key Rate field.
  4. Press the Menu key > Save.
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Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Trackpad Sensitivity.
  3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
  4. Press the Menu key > Save.
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Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Typing.
  3. For a keyboard, do one of the following:
    • To turn off all typing assistance, change the Style field to Direct.
    • To set your device to suggest word predictions as you type, change the Style field to Predictive.
  4. Press the Menu key > Save.
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Find more information

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Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

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Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the Image of the Send key key. Press the Image of the Menu key key > Phone Ring Tones.

Check your voice mail

Press and hold 1.

Send an incoming call to voice mail when the flip is closed

Press and hold the Volume Down key on the right side of your BlackBerry® device.

Set up speed dial for a contact

From the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.

Add an extension to a phone number

Press the Alt key and X. Type the extension number.

Type a letter in a phone number field

Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number

Press O

Turn on or turn off the speakerphone during a call

Press the Image of the Speakerphone key key on the keyboard.

Stop listening to a call with a wireless headset

Press the Image of the Speakerphone key key on the keyboard.

Change the active phone number

From the Home screen, press the Image of the Send key key. Click your phone number at the top of the screen. Click a phone number.

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Message shortcuts

In a message

Depending on the typing input language that you are using, some shortcuts might not be available.

Reply to a message

Press R

Reply to all in an email or a PIN message

Press L

Forward a message

Press F

File an email message

Press I

View or hide the email address of a contact

Highlight the contact in the To or From field. Press Q.

Move to the last cursor position after you close and reopen a received email or PIN message

Press G

Move to the next message

Press N

Move to the previous message

Press P

In your message inbox

Open a message

Press the Image of Enter key key.

Compose a message from a message inbox

Press C

Mark a message as opened or unopened

Press the Alt key and U.

Add a flag to a message

Press W

View all flagged messages

Press the Alt key and F.

View received messages and received call logs

Press the Alt key and I.

View sent messages

Press the Alt key and O.

View voice mail messages

Press the Alt key and V.

View text messages

Press the Alt key and S.

View call logs

Press the Alt key and P.

View all your messages

Press the Image of Escape key key.

Move around your message inbox

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Move to the top of a message inbox

Press T

Move to the bottom of a message inbox

Press B

Move to the next unopened item

Press U

Move to the next related message

Press J

Move to the previous related message

Press K

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File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment

Press F

Move to the last cursor position after closing and reopening a file or an attachment

Press G

In a spreadsheet

Move to a specific cell

Press G

View the content of a cell

Press the Space key

Switch worksheets

Press V. Click a worksheet.

View or hide columns or rows

Press H

In a presentation

Switch presentation views

Press M

Move to the next slide when viewing a presentation in slide view

Press N

Move to the previous slide when viewing a presentation in slide view

Press P

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press G

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Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period

Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field

Press the Space key.

Capitalize a letter

Press and hold the letter key until the capitalized letter appears.

Turn on CAP lock

Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key.

Type a symbol

Press the Symbol key. Type the letter that appears below the symbol.

Type the alternate character on a key

Press the Alt key and the character key.

Type an accented or special character

Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field

Press and hold the Alt key and press the number key.

Type a number in a number field

Press a number key. You do not need to press the Alt key.

Turn on NUM lock

Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key.

Highlight a line of text

Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down.

Highlight text character by character

Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right.

Cut highlighted text

Press the Left Shift key or Right Shift key and the Backspace/Delete key.

Copy highlighted text

Press the Alt key and click the trackpad.

Paste text

Press the Left Shift key or Right Shift key and click the trackpad.

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Media shortcuts

Audio and video files

Depending on the typing input language that you are using, some shortcuts might not be available.

Pause an audio or video file

Press the Image of Mute key key on the top of your BlackBerry® device.

Resume playing an audio or video file

Press the Image of Mute key key.

Play the next song

Press and hold the Volume Up key on the right side of your device.

Play the previous song

Press and hold the Volume Down key on the right side of your device.

Turn on the audio boost feature if you are using a headset

When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.

Pictures

Zoom in

Press I

Zoom out

Press O

Pan up

Press 2

Pan down

Press 8

Pan right

Press 6

Pan left

Press 4

Rotate

Press L

Camera and video camera

Zoom in before you take a picture or record a video

Press the Volume Up key.

Zoom out before you take a picture or record a video

Press the Volume Down key.

Take a picture

Press the Convenience key on the right side of your device.

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Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field

Press the Space key.

Insert a slash mark (/) in the web address field

Press the Shift key and the Space key.

Stop loading a web page

Press the Escape key.

Close the browser

Press and hold the Escape key.

On a web page

Quickly switch between tabs

Press W

Zoom in to a web page

Press I

Zoom out from a web page

Press O

Go to the start page

Press G

Return to the home page

Press H

Open the bookmark list

Press K

Add a bookmark

Press A

View a list of web pages that you have visited recently

Press Y

Refresh a web page

Press R

Find text on a web page

Press F. To find the next instance of the text, press V.

Open the browser options

Press S

Move around a web page

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Move to the top of a web page

Press T

Move to the bottom of a web page

Press B

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Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the Image of Menu key key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment

Press C

Change to Agenda view

Press A

Change to Day view

Press D

Change to Week view

Press W

Change to Month view

Press M

Move to the next week, month, or day in Agenda view

Press the Space key.

Move to the previous week, month, or day in Agenda view

Press the Shift key and the Space key.

Move to the current date

Press T

Move to a specific date

Press G

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Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for an item on your BlackBerry® device

Start typing on the Home screen.

Search for a contact in a list of contacts

Type part or all of a contact name, or type initials separated by a space.

Search for text in a message

Press S

Search for text in a file or an attachment

Press F

Search for text on a web page

Press F

Search for text in a presentation

Press F

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

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Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Press I

Zoom out from a map

Press O

Move to the next direction on a route

Press N

Move to the previous direction on a route

Press P

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Troubleshooting: Shortcuts

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I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the typing input language.

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Phone

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Phone basics

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Find your phone number

Do one of the following:
  • To view your active phone number, from the Home screen, press the Image of the Send key key.Your phone number appears at the top of the screen.
  • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Image of the Send key key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
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Make a call

  1. Do one of the following:
    • If your BlackBerry® device is unlocked, press the Image of the Send key key.
    • If your device is locked and you do not want to unlock it, press the Menu key > Place Call.
  2. Type a phone number or contact name.
  3. Press the Image of the Send key key.
To end the call, press the Image of End key. key.
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Answer a call

Press the Image of the Send key key.

To end a call, press the Image of End key. key.

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Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the Menu key.
  • To answer the incoming call and place the current call on hold, click Answer - Hold Current.
  • To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key > Swap or Flash.
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Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Selected Profile.
    • To change your ring tone, click Phone.
    • To change notifiers or reminders, click to expand a section. Click an option.
  3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
    • Click a tone.
    • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
    • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
    • To use a preloaded alert, click All Alerts. Find and click an alert.
  4. Press the Menu key > Save.
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Mute a call

During a call, on the screen, click Mute.
To turn off mute, on the screen, click Mute Off.
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Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
During a call, press the Image of Menu key key > Hold.
To resume a call, press the key > Resume.
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Turn on the speakerphone

CAUTION:
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
During a call, press the Image of speakerphone key key on the keyboard.

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Dial an extension

  1. Press the X key.
  2. Type the extension number.
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Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
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Switch applications during a call

During a call, press the key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the Image of End key. key.
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About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

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Emergency calls

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About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

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Make an emergency call

Do one of the following:
  • If your BlackBerry® device is unlocked, from the Home screen, press the Image of Send key key. Type the emergency number. Press the Image of Send key key.
  • If your device is locked, press the Image of Menu key key > Emergency. Press the Image of Send key key.
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Volume

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Adjust the volume

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Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > In-call Settings.
  3. Change the Default Call Volume field.
  4. Press the Menu key > Save.
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Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.
  1. During a call, press the Menu key > Enhance Call Audio.
  2. Select a Boost Bass or Boost Treble option.
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Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Menu key > Options > In-call Settings.
  3. Change the Phone Call Audio field or Headset Call Audio field.
  4. Press the Menu key > Save.
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Voice mail

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About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

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Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of Menu key key > Call Voice Mail.
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Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.
  1. From the Home screen, press the Send key.
  2. Press the Image of Menu key. key > Options > Voice Mail.
  3. Type a voice mail access number and a password.
  4. Press the Menu key > Save.
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Change how many times your device rings before the call goes to voice mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
  1. Call your wireless service provider's voice mail system.
  2. Listen to your options and follow the audible prompts.
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Available voice commands

Voice command

Description

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.

"Check signal strength"

Say this voice command to check your wireless coverage level.

"Check network"

Say this voice command to check the wireless network that your device is connected to.

"Check battery"

Say this voice command to check the battery power level.

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

"Cancel"

Say this voice command to close the voice dialing application.

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Speed dial

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Set up speed dial for a contact

  1. From the Home screen, press the Send key.
  2. Press the Image of the Menu key key > View > Speed Dial List.
  3. In the Speed Dial Numbers list, click an unassigned key.
  4. Click a contact.
  5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
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Change the contact that is assigned to a speed dial key

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > View > Speed Dial List.
  3. Highlight a contact or phone number.
  4. Press the Menu key.
    • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
    • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.
    • To delete the contact from the Speed Dial Numbers list, click Delete.
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Call waiting, call forwarding, and call blocking

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Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of Menu key key > Options > Call Waiting.
  3. Select the Enabled check box.
  4. Press the Menu key > Save.
To turn off call waiting, clear the Enabled check box.
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About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

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Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Call Forwarding.
    • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.
    • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.
  3. Press the Menu key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never.
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Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
  1. From the Home screen, press the Send key.
  2. Press the Image of Menu key. key > Options > Call Forwarding.
  3. Press the Image of Menu key. key.
    • To add a call forwarding number, click New Number. Type a phone number. Press the Enter key on the keyboard.
    • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the Menu key > Edit. Change the phone number. Press the Enter key on the keyboard.
    • To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
  4. Press the Image of Menu key. key > Close.
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About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

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Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Call Barring.
  3. Highlight a call blocking option.
  4. Press the Image of Menu key key > Enable.
  5. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the Image of Menu key key > Disable.
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Change the call blocking password

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Call Barring.
  3. Press the Image of Menu key key > Change Password.
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Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

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About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

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Turn on fixed dialing

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > FDN Phone List.
  3. Press the Image of Menu key key > Enable FDN Mode.
  4. Type your PIN2 code.
  5. Press the Enter key on the keyboard.
To turn off fixed dialing, press the key > Disable FDN Mode.
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Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
  1. From the Home screen, press the Send key.
  2. Press the Image of Menu key. key > Options > FDN Phone List.
    • To add a contact, press the Image of Menu key. key > New. Type your PIN2 code. Press the Image of Menu key. key. Type a name and phone number.
    • To change a contact, press the Image of Menu key. key > Edit. Change the contact information.
    • To delete a contact, highlight a contact. Press the Image of Menu key. key > Delete.
  3. Press the Menu key > Save.
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About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

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Set the default country code and area code

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Smart Dialing.
  3. Set the Country Code and Area Code fields.
  4. If necessary, set the Local Country Code field and International Dialing Digits field.
  5. In the National Number Length field, set the default length for phone numbers in your country.
  6. Press the Menu key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
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Set options for dialing extensions

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Smart Dialing.
  3. In the Number field, type the main phone number for an organization.
  4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
  5. In the Extension Length field, set the default length for extensions.
  6. Press the Menu key > Save.
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Conference calls

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About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

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Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
  1. During a call, press the Image of Menu key key > Add Participant.
  2. Type a phone number or highlight a contact.
  3. Press the Image of the Send key key.
  4. During the new call, press the Image of the Send key key to join your first contact to the conference call.
  5. To join another contact to the call, repeat steps 1 to 4.
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Create a phone number link for a conference call

  1. Type a phone number for the conference call bridge.
  2. Type X and the access code.
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Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
  1. During a conference call, press the Menu key > Split Call.
  2. Click a contact.
To return to the conference call, press the Menu key > Join Conference.
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Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
  1. During a conference call, press the Image of Menu key key > Drop Call.
  2. Click a contact.
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Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.
During a conference call, press the Image of Menu key key > Transfer or Flash.
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Call logs

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About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.

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Send a call log

  1. From the Home screen, press the Image of the Send key key.
  2. Highlight a call log.
  3. Press the Image of the Menu key key > View > History.
  4. Highlight a call log
  5. Press the Image of Menu key key > Forward.
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Delete call logs

  1. From the Home screen, press the Image of the Send key key.
  2. Do one of the following:
    • To delete a single call log, highlight a call log.
    • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.
  3. Press the Menu key > Delete.
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Add, change, or delete call log notes

  1. From the Home screen, press the Image of the Send key key.
  2. Highlight a call log.
  3. Press the Image of the Menu key key > View > History.
  4. Click a call log.
  5. Press the Menu key.
    • To add notes, click Add Notes. Type call notes.
    • To change notes, click Edit Notes. Change the call notes.
    • To delete notes, click Edit Notes. Press the Image of Menu key key > Clear Field.
  6. Press the Menu key > Save.
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View or hide call logs in the Messages application

You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Call Logs and Lists.
    • To show recent and missed calls in the Messages application, select the All Calls option.
    • To hide call logs in the Messages application, select the None option.
  3. Press the Menu key > Save.
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Multiple phone numbers

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About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

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Switch the active phone number

  1. From the Home screen, press the Image of the Send key key.
  2. Click your phone number at the top of the screen.
  3. Click the phone number that you want to set as the active phone number.
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Phone options

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Turn on dialing from the Lock screen

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. Select the Allow Outgoing Calls While Locked check box.
  4. Press the Menu key > Save.
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Sort phone numbers or contacts on the Phone screen

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Call Logs and Lists.
    • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
    • To sort contacts alphabetically by contact name, change the Phone List View field to Name.
    • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
  3. Press the Menu key > Save.
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Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > In-call Settings.
    • To hide your phone number when you make calls, change the Restrict My Identity field to Always.
    • To display your phone number when you make calls, change the Restrict My Identity field to Never.
    • To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
  3. Press the Menu key > Save.
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Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
  1. On the Home screen, click the application icon for an application that prompts you before you delete items.
  2. Press the Menu key > Options.
  3. If necessary, click General Options.
  4. Clear the Confirm Delete check box.
  5. Press the Menu key > Save.
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Change how you answer or end calls with the holster

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Menu key > Options > In-call Settings.
    • To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster.
    • To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never.
    • To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
    • To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
  3. Press the Menu key > Save.
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Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of Menu key key > Status > Last Call or Total Calls > Clear Timer.
  3. Press the Menu key > Save.
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About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

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Turn on hearing aid mode

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of Menu key key > Options > Hearing Aid Mode.
  3. Change the Mode Enabled field to Telecoil.
  4. Press the Menu key > Save.
The H-T telecoil indicator appears at the top of the Home screen.
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About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

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Turn on TTY support

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Menu key > Options > TTY.
  3. Change the TTY field to On.
  4. Press the Menu key > Save.
A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY field to Off.
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Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the Image of the Send key key. Press the Image of the Menu key key > Phone Ring Tones.

Check your voice mail

Press and hold 1.

Send an incoming call to voice mail when the flip is closed

Press and hold the Volume Down key on the right side of your BlackBerry® device.

Set up speed dial for a contact

From the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.

Add an extension to a phone number

Press the Alt key and X. Type the extension number.

Type a letter in a phone number field

Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number

Press O

Turn on or turn off the speakerphone during a call

Press the Image of the Speakerphone key key on the keyboard.

Stop listening to a call with a wireless headset

Press the Image of the Speakerphone key key on the keyboard.

Change the active phone number

From the Home screen, press the Image of the Send key key. Click your phone number at the top of the screen. Click a phone number.

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Troubleshooting: Phone

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I can't make or receive calls

Try the following actions:
  • Verify that your BlackBerry® device is connected to the wireless network.
  • Verify that your wireless service plan includes phone or voice services.
  • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
  • If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
  • If you're not receiving calls, verify that call blocking and call forwarding are turned off.
  • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
  • If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

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My phone number appears as Unknown in the Phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > SIM Card.
  3. Highlight the phone number.
  4. Press the Image of Menu key key > Edit SIM Phone Number.
  5. Type your phone number.
  6. Click OK.
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I can't check my voice mail

Try the following actions:
  • If you have more than one phone number associated with your BlackBerry® device and you're trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
  • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

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I can't make calls using a voice command

Try the following actions:
  • Verify that your BlackBerry® smartphone is connected to the wireless network.
  • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
  • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
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I can't change the number of times that my device rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

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Some features aren't available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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Voice commands

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Perform an action using a voice command

  1. On the Home screen or in a folder, click the Voice Dialing icon.
  2. After the beep, say a voice command.
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Available voice commands

Voice command

Description

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.

"Check signal strength"

Say this voice command to check your wireless coverage level.

"Check network"

Say this voice command to check the wireless network that your device is connected to.

"Check battery"

Say this voice command to check the battery power level.

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

"Cancel"

Say this voice command to close the voice dialing application.

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Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Language.
  3. Change the Voice Dialing Language field.
  4. Press the Menu key > Save.
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Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Call Management > Voice Dialing.
  3. Set the Choice Lists field to Always Off.
  4. Press the Menu key > Save.
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Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Call Management > Voice Dialing.
    • To turn off voice prompts, change the Audio Prompts field to No Prompts.
    • To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
    • To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.
  3. Press the Menu key > Save.
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Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Call Management > Voice Dialing.
  3. In the Voice Adaptation section, click Start.
  4. Complete the instructions on the screen.
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Troubleshooting: Voice dialing

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I can't make calls using a voice command

Try the following actions:
  • Verify that your BlackBerry® smartphone is connected to the wireless network.
  • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
  • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
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My device doesn't recognize names or numbers in voice commands

Try the following actions:
  • Say the first name and the last name of your contact.
  • Improve voice recognition of numbers.

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Messages

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Email

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Set up an email address

  1. On the Home screen, click the Setup icon.
  2. In the Setup section, click the Email Accounts icon.
  3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
  • Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
  • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

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Composing and sending email

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Send an email

  1. On the Home screen, click the Messages icon.
  2. Press the Image of Menu key key > Compose Email.
  3. In the To field, type an email address or a contact name.
  4. Type a message.
  5. Press the Image of Menu key key > Send.
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Resend a message

You cannot change a text message before you resend it.
In a sent message, press the Menu key.
  • To change the message, click Edit. Change the message. Press the Menu key > Send.
  • To change the recipients, click Edit. Highlight a contact. Press the Menu key > Change Address. Click a new contact. Press the Menu key > Send.
  • To resend the message without changing it, click Resend.
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Reply to or forward an email or PIN message

In a message, press the Image of Menu key. key.
  • To reply to a message, click Reply or Reply to All.
  • To forward a message, click Forward or Forward As.
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Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.
  1. Press the Image of Menu key key > Check Spelling.
  2. Do any of the following:
    • To accept the suggested spelling, click a word in the list that appears.
    • To ignore the suggested spelling, press the Image of the Escape key key.
    • To ignore all instances of the suggested spelling, press the Image of the Menu key key > Ignore All.
    • To add the word to the custom dictionary, press the Image of the Menu key key > Add To Dictionary.
    • To stop checking spelling, press the Image of the Menu key key > Cancel Spell Check.
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Save a draft of a message

When you are composing a message, press the Image of Menu key. key > Save Draft.
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Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
When you are composing an email, press the Image of Menu key key > Attach > File.
  • To attach a file that is saved on your BlackBerry device or media card, find and click the file.
  • To attach a file that is saved on your organization's network, press the menu key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network.
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Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.
  1. When you are composing a message, press the Image of Menu key. key > Attach > Contact.
  2. Find and highlight a contact.
  3. Press the Image of Menu key key > Continue.
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Add or change your signature

Depending on your wireless service plan, this feature might not be supported.
  1. On the Home screen, click the Messages icon.
  2. Press the Menu key > Options.
    • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. Place your cursor in the field that appears.
    • For a personal email account, click Email Account Management. Click an email account. Press the Menu key > Edit.
  3. Type a signature.
  4. Press the Menu key > Save.
Your signature is added to your email after you send it.
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Change the email address that you use to send messages or meeting invitations

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Default Services.
  3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
  4. Press the Menu key > Save.
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Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.
When you are composing an email, press the Image of Menu key. key > Remove Disclaimer.
To add the disclaimer again, press the Image of Menu key. key > Add Disclaimer.
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Delete the original text from a reply message

When you are replying to a message, press the Image of Menu key. key > Delete Original Text.
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Set the importance level for an email or PIN message that you send

  1. When you are composing an email or PIN message, press the Menu key > Options.
  2. Change the Importance field.
  3. Press the Menu key > Save.
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Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the Image of Menu key. key > Add Bcc.
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Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.
  1. On the Home screen, click the Messages icon.
  2. Highlight the message.
  3. Press the Menu key > Delete.
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Viewing and replying to email

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About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

Depending on your theme, a separate icon might appear for text messages.

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Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.
  1. In a message, in a file, in an attachment, or on a webpage, press the Menu key > Find or Find on Page.
  2. Type the text.
  3. Press the Enter key.
To search for the next instance of the text, press the Menu key > Find Next or Find Next on Page.
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View email in plain text format

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Clear the Enable HTML Email check box.
  5. Press the Menu key > Save.
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View an address instead of a display name

In a message, press the Image of Menu key. key > Show Address.
To view the display name again, press the Image of Menu key. key > Show Name.
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Mark a message as opened or unopened

On the Home screen, click the Messages icon.
  • To mark a message as opened or unopened, highlight the message. Press the Image of Menu key key > Mark Opened or Mark Unopened.
  • To mark all messages that are prior to a specific date as opened, highlight a date field. Press the Image of Menu key key > Mark Prior Opened.
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Save a message

Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.

On the Home screen, click the Messages icon.
  • To save an email or PIN message, highlight an email or PIN message. Press the Menu key > Save.
  • To save a text message, open a conversation and highlight a text message. Press the Menu key > Save Message.
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Delete a message

On the Home screen, click the Messages icon.
  • To delete a message, highlight the message. Press the Menu key > Delete.
  • To delete a saved message, press the Menu key > View Saved Messages. Highlight the message. Press the Menu key > Delete. If necessary, delete the message from your message inbox as well.
  • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the Menu key > Delete Messages.
  • To delete all messages prior to a certain date, highlight a date field. Press the Menu key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
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About flags

You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.

If wireless email reconciliation is turned off, you can still manage flags for email on your device.

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Add, change, or remove a flag

When you are composing or viewing an email, press the Image of Menu key. key.
  • To add a flag, click Flag for Follow Up. Set the flag properties. Press the Menu key > Save.
  • To change a flag, click Flag Properties. Change the flag properties. Press the Menu key > Save.
  • To remove a flag, click Clear Flag.
Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
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Change how a message inbox displays messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
    • To change the order of the subject line and sender, change the Display Order field.
    • To change how messages are separated, change the Separators field.
    • To change how many messages can fit on the screen, change the Display Message Header On field.
  3. Press the Menu key > Save.
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Group email by subject

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Display Style field to Group by Subject.
  4. Press the Menu key > Save.
To stop grouping email by subject, change the Display Style field to Single Messages.
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Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Message Categorization.
  3. In the Message Outline Colors section, do any of the following:
    • To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
    • To set an outline color for your other messages, change the Other Messages field.
  4. Press the Menu key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.
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Hide sent messages from the message inbox

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Select the Hide Sent Messages check box.
  4. Press the Menu key > Save.
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Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of Menu key key > Options > Inbox Management.
    • To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.
    • To hide text messages, in the Other Message Types section, clear the Text Messages check box.
  3. Press the Menu key > Save.
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Filing email

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About synchronization of email folders

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.

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File an email
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Highlight an email.
  3. Press the Image of Menu key key > File.
  4. Highlight a folder.
  5. Press the Image of the Menu key key > File.
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Add, move, rename, or delete an email folder
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > View Folder.
  3. Highlight a folder.
  4. Press the Menu key.
    • To add a folder, click Add Folder.
    • To move a folder, click Move Folder. Click the new location.
    • To rename a folder, click Rename Folder.
    • To delete a folder, click Delete Folder.
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Forward messages from a specific email folder to your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Press the Image of the Menu key key > Folder Redirection.
  5. Select the check box beside an email folder.
  6. Press the Menu key > Save.
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device.
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Hide filed email from the message inbox
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Select the Hide Filed Messages check box.
  4. Press the Menu key > Save.
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View filed messages
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > View Folder.
  3. Click a folder.
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Email options

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Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Select the Use Out Of Office Reply check box.
  5. In the field that appears, type a reply.
  6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
  7. Press the Menu key > Save.
To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
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Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your BlackBerry® device. You can create email filters, synchronize your contacts, change your signature or display name, and more.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of Menu key key > Options > Email Account Management.
  3. Click the email account that you want to change options for.
For more information about personal email accounts, visit
www.blackberry.com/docs/smartphones and click the link under Email Setup.
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Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
  5. Press the Menu key > Save.
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Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Clear the Download Images Automatically check box.
  5. Press the Menu key > Save.
To view pictures in an HTML email message, press the Image of Menu key. key > Get Images.
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Turn off the prompt that appears before downloading external pictures in HTML email messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Clear the Confirm External Image Download check box.
  5. Press the Menu key > Save.
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Receive only the first section of long email messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Auto More check box.
  4. Press the Menu key > Save.
To download more of an email, press the Image of Menu key. key > More or More All.
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Open a new message automatically when you remove your device from your holster

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Auto Open Newest Message After Removing Device From Holster field.
  4. Press the Menu key > Save.
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Hide the new or unopened message indicator

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
    • To hide the new message indicator, clear the Display New Message Indicator check box.
    • To hide the unopened message indicator, change the Display Message Count field to None.
  3. Press the Menu key > Save.
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Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Show Recent Contacts When Composing Email check box.
  4. Press the Menu key > Save.
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Turn off the prompt that appears before you delete a message

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Confirm Delete check box.
  4. Press the Menu key > Save.
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Turn off the prompt that appears when you mark messages as opened

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Confirm Mark Prior Opened check box.
  4. Press the Menu key > Save.
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View or hide call logs in the Messages application

You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of the Menu key key > Options > Call Logs and Lists.
    • To show recent and missed calls in the Messages application, select the All Calls option.
    • To hide call logs in the Messages application, select the None option.
  3. Press the Menu key > Save.
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Storing and forwarding email

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Set how long your device stores messages
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Days To Keep Messages field.
  4. Press the Menu key > Save.
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Stop storing messages sent from your computer on your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Press the Image of the Menu key key > Folder Redirection.
  5. Clear the check box beside the Sent Items folder.
  6. Press the Menu key > Save.
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Stop storing messages sent from your device on your computer
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Clear the Save Copy In Sent Folder check box.
  5. Press the Menu key > Save.
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Stop forwarding email to your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Preferences.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Clear the Send Email to Handheld check box.
  5. Press the Menu key > Save.
To forward email to your BlackBerry device again, select the Send Email to Handheld check box.
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Email filters

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About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.

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Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Filters.
  3. Press the Menu key > New.
  4. Type a name for the email filter.
  5. Set the email filter options.
  6. Press the Menu key > Save.
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Create an email filter based on a contact or subject

  1. On the Home screen, click the Messages icon.
  2. Highlight an email.
  3. Press the Image of Menu key key > Filter by > Sender or Subject.
  4. Type a name for the email filter.
  5. Set the email filter options.
  6. Press the Menu key > Save.
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Options for email filters

Option

Description

From

Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent to

Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Subject

Specify the text that the email filter should search for in the Subject field of your email.

Message

Specify the text that the email filter should search for in the body of your email.

Sent directly to me

Set whether the email filter applies to email that includes your email address in the To field.

Cc to me

Set whether the email filter applies to email that includes your email address in the CC field.

Bcc to me

Set whether the email filter applies to email that includes your email address in the BCC field.

Importance

Set the importance level of email that the email filter applies to.

Sensitivity

Set the sensitivity level of email that the email filter applies to.

Action

Set whether email that the email filter applies to is forwarded to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.

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Turn on an email filter

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Filters.
  3. Select the check box beside an email filter.
  4. Press the Menu key > Save.
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Change, prioritize, or delete an email filter

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Filters.
  3. Highlight an email filter.
  4. Press the Menu key.
    • To change an email filter, click Edit. Change the options for the email filter. Press the Menu key > Save.
    • To prioritize an email filter, click Move. Click the new location.
    • To delete an email filter, click Delete.
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Synchronizing email

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About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Select the Wireless Reconcile check box.
  5. Press the Menu key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
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Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Change the Delete On field to Mailbox & Handheld.
  5. Press the Menu key > Save.
It takes a short period of time for email to be deleted over the wireless network.
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Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Press the Image of Menu key key > Purge Deleted Items.
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About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Change the On Conflicts field.
  5. Press the Menu key > Save.
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PIN messages

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About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.

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Find your PIN

Do one of the following:
  • On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
  • In a message, type mypin followed by a space.
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Composing and sending PIN messages

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Compose and send a PIN message

  1. On the Home screen, click the Messages icon.
  2. Press the Image of Menu key key > Compose Other > Compose PIN.
  3. In the To field, do one of the following:
    • Type a PIN. Press the Enter key on the keyboard.
    • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the Enter key on the keyboard.
  4. Type a message.
  5. Press the Menu key > Send.
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Resend a message

You cannot change a text message before you resend it.
In a sent message, press the Menu key.
  • To change the message, click Edit. Change the message. Press the Menu key > Send.
  • To change the recipients, click Edit. Highlight a contact. Press the Menu key > Change Address. Click a new contact. Press the Menu key > Send.
  • To resend the message without changing it, click Resend.
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Reply to or forward an email or PIN message

In a message, press the Image of Menu key. key.
  • To reply to a message, click Reply or Reply to All.
  • To forward a message, click Forward or Forward As.
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Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.
  1. Press the Image of Menu key key > Check Spelling.
  2. Do any of the following:
    • To accept the suggested spelling, click a word in the list that appears.
    • To ignore the suggested spelling, press the Image of the Escape key key.
    • To ignore all instances of the suggested spelling, press the Image of the Menu key key > Ignore All.
    • To add the word to the custom dictionary, press the Image of the Menu key key > Add To Dictionary.
    • To stop checking spelling, press the Image of the Menu key key > Cancel Spell Check.
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Save a draft of a message

When you are composing a message, press the Image of Menu key. key > Save Draft.
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Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.
  1. When you are composing a message, press the Image of Menu key. key > Attach > Contact.
  2. Find and highlight a contact.
  3. Press the Image of Menu key key > Continue.
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Stop displaying PIN messages in red

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. In the Actions section, clear the Display PIN Messages in Red checkbox.
  4. Press the Menu key > Save.
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Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the Image of Menu key. key > Add Bcc.
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Create a link for a PIN

You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
When you are typing text, type pin: and the PIN.
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Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.
  1. On the Home screen, click the Messages icon.
  2. Highlight the message.
  3. Press the Menu key > Delete.
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Viewing and replying to PIN messages

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Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.
  1. In a message, in a file, in an attachment, or on a webpage, press the Menu key > Find or Find on Page.
  2. Type the text.
  3. Press the Enter key.
To search for the next instance of the text, press the Menu key > Find Next or Find Next on Page.
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View an address instead of a display name

In a message, press the Image of Menu key. key > Show Address.
To view the display name again, press the Image of Menu key. key > Show Name.
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View filed messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > View Folder.
  3. Click a folder.
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Save a message

Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.

On the Home screen, click the Messages icon.
  • To save an email or PIN message, highlight an email or PIN message. Press the Menu key > Save.
  • To save a text message, open a conversation and highlight a text message. Press the Menu key > Save Message.
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Delete a message

On the Home screen, click the Messages icon.
  • To delete a message, highlight the message. Press the Menu key > Delete.
  • To delete a saved message, press the Menu key > View Saved Messages. Highlight the message. Press the Menu key > Delete. If necessary, delete the message from your message inbox as well.
  • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the Menu key > Delete Messages.
  • To delete all messages prior to a certain date, highlight a date field. Press the Menu key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
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Change how a message inbox displays messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
    • To change the order of the subject line and sender, change the Display Order field.
    • To change how messages are separated, change the Separators field.
    • To change how many messages can fit on the screen, change the Display Message Header On field.
  3. Press the Menu key > Save.
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Hide sent messages from the message inbox

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Select the Hide Sent Messages check box.
  4. Press the Menu key > Save.
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PIN message options

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Set how long your device stores messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Days To Keep Messages field.
  4. Press the Menu key > Save.
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Open a new message automatically when you remove your device from your holster

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Auto Open Newest Message After Removing Device From Holster field.
  4. Press the Menu key > Save.
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Hide the new or unopened message indicator

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
    • To hide the new message indicator, clear the Display New Message Indicator check box.
    • To hide the unopened message indicator, change the Display Message Count field to None.
  3. Press the Menu key > Save.
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Turn off the prompt that appears before you delete a message

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Confirm Delete check box.
  4. Press the Menu key > Save.
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Turn off the prompt that appears when you mark messages as opened

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Confirm Mark Prior Opened check box.
  4. Press the Menu key > Save.
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Text messages

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About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.

If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.

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Composing and sending text messages

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Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.
  1. On the Home screen, click the Text Messages icon.
  2. Press the Image of Menu key key > Compose Text Message.
  3. In the To field, do one of the following:
    • Type a contact name.
    • Press the Image of Menu key key > Choose Contact. Click a contact.
    • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the Enter key on the keyboard.
    • If your BlackBerry® device is connected to a CDMA network, you can type an email address.
  4. Type a message.
  5. Press the Enter key on the keyboard.
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Resend a message

You cannot change a text message before you resend it.
In a sent message, press the Menu key.
  • To change the message, click Edit. Change the message. Press the Menu key > Send.
  • To change the recipients, click Edit. Highlight a contact. Press the Menu key > Change Address. Click a new contact. Press the Menu key > Send.
  • To resend the message without changing it, click Resend.
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Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the Image of Enter key, which might prevent you from accidentally sending a message if you plan to include several lines of text.
  1. On the Home screen, click the Text Messages icon.
  2. Press the Image of the Menu key key > Options > Text Messaging.
  3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
  4. Press the Menu key > Save.
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Forward a text message

You cannot forward text messages that contain content that is copyright protected.

In a message, press the Image of Menu key. key > Forward or Forward As.
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Attach a media file, contact card, appointment, or location to a text message

  1. When you are composing a text message, press the Menu key > Attach.
  2. Click one of the following menu items:
    • Picture
    • Video
    • Location
    • Audio
    • Voice Note
    • Contact
    • Appointment
  3. Click a file.
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Set the importance level for text messages that you send

Depending on your wireless service provider, this option might not appear.
  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
    • To set the importance level for text messages, in the SMS Text section, change the Priority field.
    • To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field.
  3. Press the Menu key > Save.
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Request delivery notification or read notification for a text message

  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the MMS section, do one of the following:
    • To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.
    • To receive notification when the recipient opens the message, select the Confirm Read check box.
  4. Press the Menu key > Save.
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Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.
  1. On the Home screen, click the Messages icon.
  2. Highlight the message.
  3. Press the Menu key > Delete.
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Viewing and replying to text messages

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Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.
  1. In a message, in a file, in an attachment, or on a webpage, press the Menu key > Find or Find on Page.
  2. Type the text.
  3. Press the Enter key.
To search for the next instance of the text, press the Menu key > Find Next or Find Next on Page.
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View filed messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > View Folder.
  3. Click a folder.
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Delete a message

On the Home screen, click the Messages icon.
  • To delete a message, highlight the message. Press the Menu key > Delete.
  • To delete a saved message, press the Menu key > View Saved Messages. Highlight the message. Press the Menu key > Delete. If necessary, delete the message from your message inbox as well.
  • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the Menu key > Delete Messages.
  • To delete all messages prior to a certain date, highlight a date field. Press the Menu key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
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Delete the history from a text message

Do one of the following:
  • To delete an individual message from the history, highlight the message. Press the Image of Menu key key > Delete Message.
  • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the Image of the Menu key key > Clear Conversation.
  • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the Menu key > Delete.
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Save a media file from a text message

  1. In a text message, open an attachment.
  2. Press the Menu key.
  3. Click Save <media type>.
  4. Click Save.
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Save a contact card from a message

If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.

  1. In a message, highlight a contact card.
  2. Press the Image of Menu key key > View Attachment.
  3. Press the Menu key.
  4. Click one of the following items:
    • Add to Contacts
    • Update Contact
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Add an appointment to your calendar from a text message

  1. In a text message, highlight an iCalendar attachment.
  2. Press the Image of Menu key key > View Appointment.
  3. Press the Image of Menu key key > Add To Calendar.
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Change how your text messages look

  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the General Text Messaging Options section, change the Conversation Style field.
  4. Press the Menu key > Save.
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Show names in the history of text messages

  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the General Text Messaging Options section, select the Show Names check box.
  4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send.
  5. Press the Menu key > Save.
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Change how a message inbox displays messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
    • To change the order of the subject line and sender, change the Display Order field.
    • To change how messages are separated, change the Separators field.
    • To change how many messages can fit on the screen, change the Display Message Header On field.
  3. Press the Menu key > Save.
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Options for text messages

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Stop receiving text messages when roaming

  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
  4. Press the Menu key > Save.
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Block text messages

  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.
  4. Press the Menu key > Save.
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Store text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.

  1. On the Home screen, click the Messages icon.
  2. Press the Menu key > Options.
  3. Select the Leave Messages On SIM Card checkbox.
  4. Press the Menu key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card.
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Set how long your device stores messages

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Days To Keep Messages field.
  4. Press the Menu key > Save.
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Turn off Word Substitution for text messages

  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the SMS Text section, select the Disable Word Substitution check box.
  4. Press the Menu key > Save.
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Set how long your service center attempts to send text messages

If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the SMS Text section, change the Retries field.
  4. Press the Menu key > Save.
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Set a wireless network type for sending text messages

Depending on your wireless service provider and wireless network, this feature might not be supported.
  1. On the Home screen, click the Text Messages icon.
  2. Press the Menu key > Options.
  3. In the SMS Text section, do one of the following:
    • To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched.
    • To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
  4. Press the Menu key > Save.
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Open a new message automatically when you remove your device from your holster

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Change the Auto Open Newest Message After Removing Device From Holster field.
  4. Press the Menu key > Save.
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Hide the new or unopened message indicator

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
    • To hide the new message indicator, clear the Display New Message Indicator check box.
    • To hide the unopened message indicator, change the Display Message Count field to None.
  3. Press the Menu key > Save.
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Turn off the prompt that appears before you delete a message

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Confirm Delete check box.
  4. Press the Menu key > Save.
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Turn off the prompt that appears when you mark messages as opened

  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Message Display and Actions.
  3. Clear the Confirm Mark Prior Opened check box.
  4. Press the Menu key > Save.
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Cell broadcasting

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About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.

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Turn on cell broadcasting

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Cell Broadcasting.
  3. Select the Enable Cell Broadcasting check box.
    • If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
    • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the Menu key > Add Channel. Type the channel ID and a nickname. Click OK.
  4. Select the check box beside a language.
  5. Press the Menu key > Save.
To turn off cell broadcasting, clear the Enable Cell Broadcasting check box. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
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Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Cell Broadcasting.
  3. In the Channels section, highlight a cell broadcast channel.
  4. Press the Menu key.
    • To stop receiving messages from the cell broadcast channel, click Disable.
    • To delete the cell broadcast channel, click Delete Channel.
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Rename a cell broadcast channel

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Cell Broadcasting.
  3. In the Channels section, highlight a cell broadcast channel.
  4. Press the Image of Menu key key > Set Nickname.
  5. Type a name for the cell broadcast channel.
  6. Click OK.
  7. Press the Menu key > Save.
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Security options for messages

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Block incoming messages

If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Firewall.
  3. Select the check box beside one or more message types.
  4. Press the Menu key > Save.
Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters.
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Allow messages from contacts in your contact list or allowed sender list

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Firewall.
  3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.
  4. Press the Menu key > Save.
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Add a contact to your allowed sender list

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Firewall.
  3. In the General section, if the Enable check box is not selected, select it.
  4. In the Block Incoming Messages section, select one or more message types.
  5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.
  6. Click Add.
  7. Press the Menu key.
  8. Click one of the following menu items:
    • Add Email Address
    • Add Phone Number
    • Add PIN
  9. In the Enter new exception dialog box, type the contact information.
  10. Press the Enter key on the keyboard.
  11. Press the Menu key > Save.
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Reset a blocked message counter

If you block messages, the blocked message counter tracks how many messages your BlackBerry® device has blocked. You can set the blocked message counter back to zero.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Firewall.
  3. Highlight a message type.
  4. Press the > Reset Count or Reset All Counts.
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Attachments

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About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry devices.

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Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. In a message, meeting invitation, or calendar entry, press the Image of the Menu key. key.
  2. If necessary, click Retrieve Attachment Information.
  3. Click Open Attachment.
  4. If necessary, on the Attachments screen, click an attachment.
  5. If necessary, in the dialog box, select an option.
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Save a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. In a message, in a calendar entry, or on a webpage, do one of the following:
    • If there is only one attachment in a message or calendar entry, press the Image of the Menu key. key.
    • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the Menu key.
    • If you are downloading a file from a webpage, press the Image of the Menu key. key.
  2. Click Download Attachment or Download File.
  3. Click the folder that you want to save the file or attachment in.
  4. Click Save.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Image of Menu key key > Cancel Download.

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Send a file as an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a file.
  3. Press the Menu key > Send.
  4. Click a message type.
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Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
  1. In a file, highlight a link.
  2. Press the Menu key > Open Link or Retrieve.
To return to the file, press the Escape key.
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Set font options for a file or an attachment

  1. In a file or an attachment, press the Image of the Menu key. key > Options.
  2. Change the font fields.
  3. Press the Menu key > Save.
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View properties for a file

You can view the size, author, publication date, and other properties of a file.
  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a file.
  3. Press the Image of Menu key key > Properties.
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Contact cards

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About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.

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Save a contact card from a message

If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.

  1. In a message, highlight a contact card.
  2. Press the Image of Menu key key > View Attachment.
  3. Press the Menu key.
  4. Click one of the following items:
    • Add to Contacts
    • Update Contact
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S/MIME-protected messages

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S/MIME-protected message basics

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About signing and encrypting messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.

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Sign or encrypt a message

You can sign or encrypt email and PIN messages.
  1. When you are composing a message, change the Encoding field.
  2. If necessary, change the Classification field.
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Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.
  1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
  2. Press the Menu key > Options.
  3. Select the Use Password-Based Encryption check box.
  4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
  5. If you are signing the message, in the Signing Options section, select a certificate.
  6. Press the Menu key > Save.
  7. Type your message.
  8. Press the Menu key > Send.
  9. Type a pass phrase to encrypt the message.
  10. Confirm the pass phrase.
  11. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
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Attach a certificate to a message

You can attach a certificate to email and PIN messages.
  1. When composing a message, press the Image of Menu key key > Attach > Certificate.
  2. Highlight a certificate.
  3. Press the Image of Menu key key > Continue.
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Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
  1. In a message, highlight the encryption indicator or a digital signature indicator.
  2. Press the Menu key > Fetch Sender's Certificate.
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Add a certificate from a message

  1. In a message, highlight a digital signature indicator.
  2. Press the Image of Menu key key > Import Sender’s certificate.
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Add a certificate from an attachment

  1. In a message, click the certificate attachment at the end of the message.
  2. Click Retrieve Certificate.
  3. Click the certificate.
  4. Click Import Certificate.
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Attachment indicators in S/MIME-protected messages

Indicator

Description

Image of Certificate indicator

The message includes a certificate attachment.

Image of multiple certificates indicator

The message includes multiple certificate attachments.

Image of certificate server indicator

The message includes a certificate server attachment.

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Add connection information for a certificate server from a message

  1. In a message, highlight the certificate server indicator.
  2. Press the Image of Menu key key > Import Server.
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View the certificate used to sign or encrypt a message

  1. In a message, highlight the encryption status indicator or a digital signature indicator.
  2. Press the Menu key > Display Sender's Certificate or Display Encryption Certificate.
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View encryption information for a weakly encrypted message

  1. In a weakly encrypted message, highlight the encryption status indicator.
  2. Press the Menu key > Encryption Details.
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S/MIME-protected message status

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Digital signature indicators for S/MIME-protected messages

Indicator

Description

Image of the verified digital signature indicator.

Your BlackBerry® device verified the digital signature.

Image of the cannot verify digital signature indicator.

Your device cannot verify the digital signature.

Image of the more data required indicator.

Your device requires more data to verify the digital signature.

Image of the trusted certificate chain indicator.

Your device trusts the certificate chain.

Image of the unverified certificate or email address indicator.

The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device.

Image  of the weak certificate indicator.

The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.

Image of the expired certificate indicator.

The sender’s certificate is expired.

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Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator

Description

Image of the strongly encrypted indicator.

The message is strongly encrypted.

Image of the weakly encrypted indicator.

The message is weakly encrypted.

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S/MIME-protected message options

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Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
  3. In the Signing section or the Encryption section, change the Certificate field.
  4. Press the Menu key > Save.
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Change options for downloading attachments in encrypted messages

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
    • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic.
    • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual.
    • To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None.
  3. Press the Menu key > OK.
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Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME or PGP.
  3. Change the Default Encoding field.
  4. Press the Menu key > Save.
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About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.

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Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Default Services.
  3. Change the Default Encoding field.
  4. Press the Menu key > Save.
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Change the size of S/MIME indicators in messages

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
  3. Change the Message Viewer Icons field.
  4. Press the Menu key > Save.
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Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
  3. Select the check box beside one or more encryption algorithms.
  4. Press the Menu key > Save.
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Request delivery notification for signed S/MIME-protected messages

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
  3. Select the Request S/MIME Receipts check box.
  4. Press the Menu key > Save.
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Turn off the prompt that appears before an S/MIME-protected message is truncated

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
  3. Change the Truncation Mode field to Send Anyway or More All and Send.
  4. Press the Menu key > Save.
To turn on the prompt again, change the Truncation Mode field to Prompt User.
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Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME.
  3. Clear the Warn about problems with my certificates check box.
  4. Press the Menu key > Save.
To turn on the prompt again, select the Warn about problems with my certificates check box.
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S/MIME-protected message troubleshooting

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Some signing and encryption options aren't available on my device

Try performing the following actions:
  • Verify that the email account that you're using supports all signing and encryption options.
  • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
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I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

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IBM Lotus Notes native encrypted messages

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About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.

Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

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Prerequisites: IBM Lotus Notes native encryption

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Encrypt a message using IBM Lotus Notes native encryption

  1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
  2. If you are prompted, type your IBM® Lotus Notes® ID password.
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PGP protected messages

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PGP protected message basics

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About signing and encrypting messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.

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Sign or encrypt a message

You can sign or encrypt email and PIN messages.
  1. When you are composing a message, change the Encoding field.
  2. If necessary, change the Classification field.
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Encrypt a PGP protected message with a pass phrase

By default, your BlackBerry® device uses your PGP® key to encrypt messages.
  1. When composing a message, change the Encoding field to one that uses encryption.
  2. Press the Menu key > Options.
  3. Change the Use Conventional Encryption field to Yes.
  4. Press the Menu key > Save.
Using a secure method, let the recipient know what the pass phrase is.
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Attach a PGP key to a message

You can attach a PGP® key to email messages and PIN messages.
  1. When composing a message, press the Image of Menu key key > Attach > PGP Keys.
  2. Highlight a PGP key.
  3. Press the Image of Menu key key > Continue.
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Download the PGP key used to sign or encrypt a message

If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
  1. In a message, highlight the encryption status indicator or a digital signature indicator.
  2. Press the Image of Menu key key > Fetch Sender’s PGP key.
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Add a PGP key from a message

If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
  1. In a message, highlight a digital signature indicator.
  2. Press the Image of Menu key key > Import PGP Key.
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Add a PGP key from an attachment

If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
  1. In a message, click the PGP key attachment.
  2. Click Retrieve PGP Attachment.
  3. Click the PGP key.
  4. Click Import PGP Key.
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Attachment indicators in PGP protected messages

Indicator

Description

Image of PGP key indicator

The message includes a PGP® key attachment.

Image of Multiple PGP keys  indicator

The message includes multiple PGP key attachments.

Image of Certificate server indicator

The message includes a certificate server attachment.

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Add connection information for a certificate server from a message

  1. In a message, highlight the certificate server indicator.
  2. Press the Image of Menu key key > Import Server.
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View the PGP key used to sign or encrypt a message

  1. In a message, highlight the encryption status indicator or a digital signature indicator.
  2. Press the Image of Menu key key > Display Sender's PGP Key or Display Encryption PGP Key.
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PGP protected message status

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Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator

Description

Image of the strongly encrypted indicator.

The message is strongly encrypted.

Image of the weakly encrypted indicator.

The message is weakly encrypted.

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Digital signature indicators for PGP protected messages

Indicator

Description

Image of the verified digital signature indicator.

Your BlackBerry® device verified the digital signature.

Image of the cannot verify digital signature indicator.

Your device cannot verify the digital signature.

Image of the requires more data indicator.

Your device requires more data to verify the digital signature.

Image of the trusted sender indicator.

Your device trusts the sender’s PGP® key.

Image of the unverified email address or PGP key indicator.

The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device.

Image of the requires more data indicator.

The key status is not current, or your device requires more data to verify the trust status of the key.

Image of the expired PGP key indicator.

The sender’s PGP key is expired.

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PGP protected message options

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Change your signing and encryption key

Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Change the Default Key field.
  4. Press the Menu key > Save.
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Change options for downloading attachments in encrypted messages

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Do one of the following:
    • To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically.
    • To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually.
    • To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Never.
  4. Press the Image of Menu key key > OK.
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Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > S/MIME or PGP.
  3. Change the Default Encoding field.
  4. Press the Menu key > Save.
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About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.

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Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Default Services.
  3. Change the Default Encoding field.
  4. Press the Menu key > Save.
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Change the size of PGP indicators in messages

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Change the Message Viewer Icons field.
  4. Press the Menu key > Save.
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Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Select the check box beside one or more encryption algorithms.
  4. Press the Menu key > Save.
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Turn off the prompt that appears before a PGP protected message is truncated

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Change the Message truncation mode field to Send Anyway or More All And Send.
  4. Press the Menu key > Save.
To turn on the prompt again, change the Message truncation mode field to Prompt User.
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Turn off the prompt that appears when you use a PGP key that is not recommended for use

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Clear the Warn about problems with my PGP keys check box.
  4. Press the Menu key > Save.
To turn on the prompt again, select the Warn about problems with my PGP keys check box.
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Troubleshooting: PGP protected messages

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Some signing and encryption options aren't available on my device

Try performing the following actions:
  • Verify that the email account that you're using supports all signing and encryption options.
  • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
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I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

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Message shortcuts

In a message

Depending on the typing input language that you are using, some shortcuts might not be available.

Reply to a message

Press R

Reply to all in an email or a PIN message

Press L

Forward a message

Press F

File an email message

Press I

View or hide the email address of a contact

Highlight the contact in the To or From field. Press Q.

Move to the last cursor position after you close and reopen a received email or PIN message

Press G

Move to the next message

Press N

Move to the previous message

Press P

In your message inbox

Open a message

Press the Image of Enter key key.

Compose a message from a message inbox

Press C

Mark a message as opened or unopened

Press the Alt key and U.

Add a flag to a message

Press W

View all flagged messages

Press the Alt key and F.

View received messages and received call logs

Press the Alt key and I.

View sent messages

Press the Alt key and O.

View voice mail messages

Press the Alt key and V.

View text messages

Press the Alt key and S.

View call logs

Press the Alt key and P.

View all your messages

Press the Image of Escape key key.

Move around your message inbox

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Move to the top of a message inbox

Press T

Move to the bottom of a message inbox

Press B

Move to the next unopened item

Press U

Move to the next related message

Press J

Move to the previous related message

Press K

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File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment

Press F

Move to the last cursor position after closing and reopening a file or an attachment

Press G

In a spreadsheet

Move to a specific cell

Press G

View the content of a cell

Press the Space key

Switch worksheets

Press V. Click a worksheet.

View or hide columns or rows

Press H

In a presentation

Switch presentation views

Press M

Move to the next slide when viewing a presentation in slide view

Press N

Move to the previous slide when viewing a presentation in slide view

Press P

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press G

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Troubleshooting: Messages

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I can't send messages

Try the following actions:

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I'm not receiving messages

Try the following actions:

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I'm not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

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I can't file email messages

Try the following actions:

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I can't send text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

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I'm not receiving text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

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Some messages no longer appear on my device

If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your device.

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A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

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HTML email messages don't appear correctly

Try the following actions:

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Some email folders appear dimmed

If you cannot forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

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Email filters aren't working correctly

Try the following actions:

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I can't turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you've selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card doesn't support.

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I can't attach a file to a text message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.

Try the following actions:

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I can't use a shortcut to view one type of message in a message inbox

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

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Some features aren't available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

  1. To download the content, click the skipped content bar.
  2. Click More.
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A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

  1. To download the slide, highlight the slide.
  2. Press the Image of Menu key key > Retrieve.
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The number of new or unopened messages is different than I expect

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.

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Files

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File basics

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About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry devices.

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Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. In a message, meeting invitation, or calendar entry, press the Image of the Menu key. key.
  2. If necessary, click Retrieve Attachment Information.
  3. Click Open Attachment.
  4. If necessary, on the Attachments screen, click an attachment.
  5. If necessary, in the dialog box, select an option.
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Save a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. In a message, in a calendar entry, or on a webpage, do one of the following:
    • If there is only one attachment in a message or calendar entry, press the Image of the Menu key. key.
    • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the Menu key.
    • If you are downloading a file from a webpage, press the Image of the Menu key. key.
  2. Click Download Attachment or Download File.
  3. Click the folder that you want to save the file or attachment in.
  4. Click Save.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Image of Menu key key > Cancel Download.

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Search for a file that is saved on your device

  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Explore.
  3. Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
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Search for a file that is saved on your organization's network

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Files icon.
  2. In the Go To field, type the path for the file.
  3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
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Save a file from your organization's network to your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.
  1. On the Home screen or in a folder, click the Files icon.
  2. Find and highlight a file.
  3. Press the Image of Menu key key > Copy.
  4. Navigate to a location.
  5. Click a folder.
  6. Press the Menu key > Paste.
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Send a file as an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a file.
  3. Press the Menu key > Send.
  4. Click a message type.
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Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
  1. In a file, highlight a link.
  2. Press the Menu key > Open Link or Retrieve.
To return to the file, press the Escape key.
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Set font options for a file or an attachment

  1. In a file or an attachment, press the Image of the Menu key. key > Options.
  2. Change the font fields.
  3. Press the Menu key > Save.
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Managing files and attachments

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View properties for a file

You can view the size, author, publication date, and other properties of a file.
  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a file.
  3. Press the Image of Menu key key > Properties.
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Move, rename, or delete a file

  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a file.
  3. Press the Menu key.
    • To move a file, click Cut. Navigate to a location. Click Paste.
    • To rename a file, click Rename. Type a name for the file. Click Save.
    • To delete a file, click Delete.
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Open a password-protected .pdf file

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  1. In a .pdf file, when the "Password protected document" message appears, press the Escape key.
  2. Press the Menu key > Enter Password.
  3. Type the password.
  4. Press the Enter key on the keyboard.
  5. Press the Menu key > Open Attachment or Download Attachment > Yes.
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View tracked changes in a document

In a document, press the Image of the Menu key. key > Show Changes.
To hide tracked changes, press the Image of the Menu key. key > Hide Changes.
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View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

In a document, press the Image of the Menu key. key > Table of Contents.
To move to a specific heading, click a heading. Click Jump.
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Move around a spreadsheet

In a spreadsheet, press the Menu key.
  • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the Enter key on the keyboard.
  • To switch worksheets, click Next Sheet or Prev Sheet.
  • To view a list of worksheets, click Table of Contents.
  • To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
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View the content of a cell

In a spreadsheet, click a spreadsheet cell.
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Change the size of a column

In a spreadsheet, do one of the following:
  • To change the size of a column, click the column label. Click a size.
  • To view all the text in a column, click the column label. Click Fit.
  • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.
  • To change the column size for all spreadsheets, press the Image of Menu key. key > Options. Change the Column Width field. Press the Menu key > Save.
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Set display options for a spreadsheet

  1. In a spreadsheet, press the Image of the Menu key. key > Options.
    • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.
    • To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.
  2. Press the Menu key > Save.
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Move around pages in a multipage .tif file

In a multipage .tif file, press the Image of the Menu key. key.
  • To view a list of pages in a multipage .tif file, click Table of Contents.
  • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
  • To switch pages in a multipage .tif file, click Next Page or Prev Page.
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Switch presentation views

In a presentation, press the Image of the Menu key. key.
  • To view text only, click View Text.
  • To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
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Switch slides

In a presentation, press the Image of the Menu key. key > Next Slide or Prev Slide.
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Rotate or zoom in to or out from a slide

When viewing a presentation in slide view, press the Image of the Menu key. key.
  • To rotate a slide, click Rotate.
  • To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.
  • To zoom back to the original slide size, press the Image of the Menu key. key > Fit to Screen.
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Save a slide

  1. When viewing a presentation in slide view, press the Image of the Menu key. key > Save Slide.
  2. Type a name for the file.
  3. Click Save.
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File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment

Press F

Move to the last cursor position after closing and reopening a file or an attachment

Press G

In a spreadsheet

Move to a specific cell

Press G

View the content of a cell

Press the Space key

Switch worksheets

Press V. Click a worksheet.

View or hide columns or rows

Press H

In a presentation

Switch presentation views

Press M

Move to the next slide when viewing a presentation in slide view

Press N

Move to the previous slide when viewing a presentation in slide view

Press P

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press G

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Troubleshooting: Attachments

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A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

  1. To download the content, click the skipped content bar.
  2. Click More.
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A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

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A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

  1. To download the slide, highlight the slide.
  2. Press the Image of Menu key key > Retrieve.
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Media

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Music

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Play a media file

  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Click a media file.
  5. If the media controls do not appear at the bottom of the screen, click the trackpad.
    • To play a media file, click the Play icon.
    • To pause a media file, click the Pause icon.
    • To stop a media file, click the Stop icon.
    • To move to the next media file, click the Next icon.
    • To move to the previous media file or the beginning of the media file that is currently playing, click the Back icon.
    • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
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Shuffle or repeat songs

  1. On the Home screen, click the Media icon > Music icon.
  2. Do one of the following:
    • To shuffle and play all of your songs, click Shuffle Songs.
    • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the Menu key > Shuffle.
    • To repeat the song, playlist, album, or artist that is currently playing, press the Menu key > Repeat > Current Song, Playlist, Album, or All Songs.
To stop shuffling songs, press the Menu key > Shuffle. To stop repeating songs, press the Menu key > Repeat > Off.
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Playlists

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Create a standard or an automatic playlist

You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.

  1. On the Home screen, click the Media icon > Music icon.
  2. Click Playlists > New Playlist.
    • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.
    • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres.
  3. Press the Menu key > Save.
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Add the song that is playing to a playlist

  1. When playing a song, press the Image of Menu key key > Add To Playlist.
  2. Click a playlist.
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Change the order of songs in a playlist

  1. On the Home screen, click the Media icon > Music icon.
  2. Click Playlists.
  3. Click a standard playlist.
  4. Highlight a song.
  5. Press the Menu key > Move.
  6. Navigate to the new location.
  7. Press the Menu key > Complete Move.
  8. Press the Menu key > Save.
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Delete a song from a playlist

  1. On the Home screen, click the Media icon > Music icon.
  2. Click Playlists.
  3. Click a standard playlist.
  4. Highlight a song.
  5. Press the Image of Menu key key > Remove > OK.
  6. Press the Menu key > Save.
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Rename or delete a playlist

  1. On the Home screen, click the Media icon > Music icon.
  2. Click Playlists.
  3. Highlight a playlist.
  4. Press the Menu key.
    • To rename the playlist, click Rename. Type a name for the playlist. Click OK.
    • To delete the playlist, click Delete.
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Adjust the volume

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Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Select the Audio Boost checkbox.
  4. Read the warning on the screen and if you want to proceed, click Yes.
  5. Press the Menu key > Save.
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Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Headset Music EQ field.
  4. Press the Menu key > Save.
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Rename, move, copy, or delete an audio file or a video file

You can rename only media files that you added.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Explore.
  3. Find and highlight an audio file or a video file.
  4. Press the Menu key.
    • To rename the file, click Rename. Type a name for the file. Click Save.
    • To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the Menu key > Paste.
    • To delete the file, click Delete.
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View properties for a media file

  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Highlight a media file.
  5. Press the Image of Menu key key > Properties.
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Change the amount of time before the media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device.

  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Close Media Player When Inactive field.
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Podcasts

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Play a media file

  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Click a media file.
  5. If the media controls do not appear at the bottom of the screen, click the trackpad.
    • To play a media file, click the Play icon.
    • To pause a media file, click the Pause icon.
    • To stop a media file, click the Stop icon.
    • To move to the next media file, click the Next icon.
    • To move to the previous media file or the beginning of the media file that is currently playing, click the Back icon.
    • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
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Adjust the volume

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Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Select the Audio Boost checkbox.
  4. Read the warning on the screen and if you want to proceed, click Yes.
  5. Press the Menu key > Save.
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Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Headset Music EQ field.
  4. Press the Menu key > Save.
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Videos

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Play a media file

  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Click a media file.
  5. If the media controls do not appear at the bottom of the screen, click the trackpad.
    • To play a media file, click the Play icon.
    • To pause a media file, click the Pause icon.
    • To stop a media file, click the Stop icon.
    • To move to the next media file, click the Next icon.
    • To move to the previous media file or the beginning of the media file that is currently playing, click the Back icon.
    • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
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Keep backlighting on when you play a video

By default, the backlighting is designed to turn off after a period of time to conserve battery power.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Clear the Turn Off Auto Backlighting checkbox.
  4. Press the Menu key > Save.
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Display closed captions in videos

You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Select the Display Closed Captions checkbox.
  4. If necessary, change the Appearance field, Position field, and Font Scale field.
  5. Press the Menu key > Save.
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Adjust the volume

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Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Headset Music EQ field.
  4. Press the Menu key > Save.
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Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Select the Audio Boost checkbox.
  4. Read the warning on the screen and if you want to proceed, click Yes.
  5. Press the Menu key > Save.
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Change the amount of time before the media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device.

  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Close Media Player When Inactive field.
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Video camera

Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available.

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Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.
  1. On the Home screen, click the Media icon > Video Camera icon.
  2. To start recording, click the record icon.
  3. To pause recording, click the pause icon.
Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused.
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Turn on or off video lighting

In low lighting conditions, the video light can improve the quality of videos that you record.
  1. On the Home screen, click the Media icon > Video Camera icon.
  2. Press the Menu key > Options.
  3. Select the Video Light checkbox.
  4. Press the Menu key > Save.
To turn off video lighting, clear the Video Light checkbox.
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Change the video size and format

The larger the video, the more storage space the video requires.
  1. On the Home screen, click the Media icon > Video Camera icon.
  2. Press the Menu key > Options.
  3. Change the Video Format field.
  4. Press the Menu key > Save.
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Change the location for storing videos that you take

  1. On the Home screen, click the Media icon > Video Camera icon.
  2. Press the Menu key > Options.
  3. Change the Folder field.
  4. Press the Menu key > Save.
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Camera

Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available.

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Take a picture

  1. On the Home screen, click the Camera icon.
  2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
  3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen.
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Change the flash setting for pictures that you take

  1. On the Home screen, click the Camera icon.
  2. To switch between flash settings, click the flash icon at the bottom of the screen.
When you close the camera, the flash setting is saved.
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Change the camera scene mode

You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.
  1. On the Home screen, click the Camera icon.
  2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
  3. Select a scene mode.
When you close the camera, the scene mode is saved.
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Change the size of pictures that you take

The larger the picture is, the more storage space the picture requires.
  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Options.
  3. Change the Image Size field.
  4. Press the Menu key > Save.
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Geotag pictures that you take

The geotag option in the camera records the geographical information of the location in which you take a picture.
  1. On the Home screen, click the Camera icon.
  2. Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties of the picture file.
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Change the autofocus setting

  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Autofocus.
    • For moving subjects, click Continuous.
    • For still subjects, click Single Shot.
    • To turn off autofocus, click Off.
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Turn off digital zoom for the camera

  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Options.
  3. Clear the Digital Zoom check box.
  4. Press the Menu key > Save.
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Reduce blurriness in the pictures that you take

The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.
  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Options.
  3. Select the Image Stabilization check box.
  4. Press the Menu key > Save.
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Change the review duration of the pictures that you take

You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture immediately.
  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Options.
    • To change the review duration, change the Picture Review field to a time.
    • To set the picture to remain on the screen after you take it until you press the Image of Escape key key, change the Picture Review field to Hold.
    • To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.
  3. Press the Menu key > Save.
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Change when the camera warns you about the number of pictures remaining

A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen.

  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Options.
  3. Change the Warn when pictures remaining drops to field.
  4. Press the Menu key > Save.
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Change the location for storing pictures that you take

  1. On the Home screen, click the Camera icon.
  2. Press the Menu key > Options.
  3. Change the Store Pictures field.
  4. Press the Menu key > Save.
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Pictures

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Zoom, pan, or rotate a picture

In a picture, do one of the following:
  • To zoom in to the picture, click the trackpad.
  • To zoom out from the picture, press the Image of Escape key. key.
  • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
  • To rotate the picture, press the Image of Menu key. key > Rotate.
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Save a picture from a text message or a web page

You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
  1. Open a picture attachment in a text message or highlight a picture on a web page.
  2. Press the Image of Menu key key > Save Image > Save.
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Use a picture as your device wallpaper

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Browse to a picture.
  3. Press the Menu key > Set As Wallpaper.
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View pictures as a slide show

A slide show displays all the pictures in a category or folder in sequence.
  1. On the Home screen, click the Media icon > Pictures icon.
  2. Click a category.
  3. Press the Menu key > View Slide Show.
To close the slide show, press the Escape key.
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Change the number of seconds between slides in a slide show

  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Slide Show Interval field.
  4. Press the Menu key > Save.
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View pictures in list view or thumbnail view

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Click a category.
  3. Press the Image of Menu key key > View List or View Thumbnail.
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Create a picture folder

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Press the Image of Menu key key > New Folder.
  3. If necessary, change the location that the folder is created in.
  4. Type a name for the folder.
  5. Click OK.
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Import pictures to the Pictures application

Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Press the Image of Menu key key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear.
  3. Select the check boxes beside the folders that you want to import.
  4. Click Import Pictures.

To delete the folders from the Pictures application, highlight the folder. Press the Image of Menu key key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application.

To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the Image of Menu key key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.

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Find a picture that you took with the camera

Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder.

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Click the Camera Pictures folder.
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Voice notes

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Record a voice note

  1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.
  2. Click the record icon.
  3. Do any of the following:
    • To pause recording, click the pause icon. To resume recording, click the record icon.
    • To stop recording, click the pause icon. Click the stop icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
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Play a media file

  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Click a media file.
  5. If the media controls do not appear at the bottom of the screen, click the trackpad.
    • To play a media file, click the Play icon.
    • To pause a media file, click the Pause icon.
    • To stop a media file, click the Stop icon.
    • To move to the next media file, click the Next icon.
    • To move to the previous media file or the beginning of the media file that is currently playing, click the Back icon.
    • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
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Adjust the volume

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Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Select the Audio Boost checkbox.
  4. Read the warning on the screen and if you want to proceed, click Yes.
  5. Press the Menu key > Save.
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Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Headset Music EQ field.
  4. Press the Menu key > Save.
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Ring tones

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Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Selected Profile.
    • To change your ring tone, click Phone.
    • To change notifiers or reminders, click to expand a section. Click an option.
  3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
    • Click a tone.
    • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
    • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
    • To use a preloaded alert, click All Alerts. Find and click an alert.
  4. Press the Menu key > Save.
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Play a media file

  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Click a media file.
  5. If the media controls do not appear at the bottom of the screen, click the trackpad.
    • To play a media file, click the Play icon.
    • To pause a media file, click the Pause icon.
    • To stop a media file, click the Stop icon.
    • To move to the next media file, click the Next icon.
    • To move to the previous media file or the beginning of the media file that is currently playing, click the Back icon.
    • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
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Adjust the volume

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Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Change the Headset Music EQ field.
  4. Press the Menu key > Save.
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Media storage

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Storage and media cards

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Supported media cards

Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.

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Repair files stored on your media card or on your device

CAUTION:
If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Storage.
  3. Press the Image of Menu key key > Repair.
  4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
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View the amount of memory used by media files

  1. On the Home screen, click the Media icon.
  2. Press the Menu key.
  3. Click Memory Use.
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Change the amount of memory available for media files

To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.

Depending on your BlackBerry® device model, this feature might not be supported.

  1. On the Home screen, click the Media icon.
  2. Press the Menu key.
  3. Click Media Options.
  4. Perform any of the following actions:
    • To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.
    • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
  5. Press the Menu key.
  6. Click Save.
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Turn off media card support

When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device.
  3. Click Storage.
  4. Clear the Media Card Support check box.
  5. Press the Menu key > Save.
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About compression

Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.

If both compression and encryption are turned on, your device compresses device data before encrypting it.

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About file encryption

File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.

If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.

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Turn on encryption

To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Encryption.
  3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
  4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:
    • To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
    • To encrypt files using your device password, change the Mode field to Device Password.
    • To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.
  5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
  6. Press the Menu key > Save.
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box.
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Picture folders

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Create a picture folder

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Press the Image of Menu key key > New Folder.
  3. If necessary, change the location that the folder is created in.
  4. Type a name for the folder.
  5. Click OK.
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Import pictures to the Pictures application

Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Press the Image of Menu key key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear.
  3. Select the check boxes beside the folders that you want to import.
  4. Click Import Pictures.

To delete the folders from the Pictures application, highlight the folder. Press the Image of Menu key key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application.

To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the Image of Menu key key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.

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Find a picture that you took with the camera

Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder.

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Click the Camera Pictures folder.
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Transferring and downloading media files

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About transferring and synchronizing media files

You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your device.

If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.

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Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

  1. Connect your device to your computer using a USB cable.
  2. Do one of the following:
    • If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.
    • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
  3. If necessary, type a password. Your device appears as a drive on your computer.
  4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
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Transfer your media files from your computer to your device using BlackBerry Desktop Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
  1. Connect your device to your computer.
  2. On your device, in the dialog box that appears, select any of the file transfer options.
  3. On your computer, open the BlackBerry Desktop Software.
  4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
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Send a media file

You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices. You can send only media files that you have added.
  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Highlight a media file.
  5. Press the Menu key.
    • To send a picture or video, click Send. Click a message type or an application.
    • To send an audio file, click the send option for a message type.
  6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
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Receive a media file using Bluetooth technology

To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
  1. In the dialog box that appears on your device, click Yes.
  2. In the drop-down list, click a location to save the file in.
  3. Click Save.
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Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type

File format

Audio

  • AAC
  • AMR
  • FLAC
  • MP3
  • M4A
  • OGG
  • WMA
  • WAV

Video

  • 3GP
  • 3GP2
  • AVI
  • ASF
  • MP4
  • MOV
  • WMV

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

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Media shortcuts

Audio and video files

Depending on the typing input language that you are using, some shortcuts might not be available.

Pause an audio or video file

Press the Image of Mute key key on the top of your BlackBerry® device.

Resume playing an audio or video file

Press the Image of Mute key key.

Play the next song

Press and hold the Volume Up key on the right side of your device.

Play the previous song

Press and hold the Volume Down key on the right side of your device.

Turn on the audio boost feature if you are using a headset

When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.

Pictures

Zoom in

Press I

Zoom out

Press O

Pan up

Press 2

Pan down

Press 8

Pan right

Press 6

Pan left

Press 4

Rotate

Press L

Camera and video camera

Zoom in before you take a picture or record a video

Press the Volume Up key.

Zoom out before you take a picture or record a video

Press the Volume Down key.

Take a picture

Press the Convenience key on the right side of your device.

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Troubleshooting: Media

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My device is not using the correct ring tone or wallpaper

If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.

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Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.

Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.

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The flash dims or turns off

If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
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Some features aren't available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files.

Try the following actions:
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I cannot open media files

Try one of the following:

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My device does not recognize my media card

Try one of the following actions:
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I cannot find podcasts

Podcast content that is marked as explicit content does not appear in the Podcast application if you do not have the Allow explicit podcasts option turned on.

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The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

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Ring tones, sounds, and alerts

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About ring tones, sounds, and alerts

The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.

Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or you can create additional profiles. The All Alerts Off profile cannot be changed.

By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.

You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.

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Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Selected Profile.
    • To change your ring tone, click Phone.
    • To change notifiers or reminders, click to expand a section. Click an option.
  3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
    • Click a tone.
    • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
    • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
    • To use a preloaded alert, click All Alerts. Find and click an alert.
  4. Press the Menu key > Save.
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Add or delete a custom profile

In addition to the preloaded profiles, you can create your own custom profiles.
  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
  3. In the Name field, type a name for the profile.
  4. Click the item that you want to change.
  5. Change the ring tone, notifier, or reminder information.
  6. Press the Menu key > Save.
To delete a custom profile, highlight the profile. Press the Menu key > Delete.
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Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
  3. In the Name field, type the name of the contact alert.
  4. In the Contacts field, type the name of the contact.
  5. Click a contact.
  6. Change the ring tone and alert information for calls and messages.
  7. Press the Menu key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the Image of Menu key key > Delete.
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Silence your device

  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Do one of the following:
    • To receive flashing LED alerts only, click Silent.
    • To receive vibrate alerts only, click Vibrate Only.
    • To turn off all alerts, including contact alerts, click All Alerts Off.
When a ring tone, reminder, or alert sounds, if available, press the Image of Mute key. key on the top of your BlackBerry® device.
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Flashing LED

The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.

Flashing LED color

Description

Green

You are in a wireless coverage area. You can turn on or turn off this notification.

Blue

Your device is connected to a Bluetooth® enabled device. You can turn on or turn off this notification.

Red

A new message has arrived and your selected profile is set to notify you using the flashing LED. If you are using your device with a smart card, your device is accessing data on the smart card.

Amber

The battery power level for your device is low, or your device is turned off and is charging. You cannot turn off the notification for the low battery power level. The notification for charging turns off when you turn on your device.

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Change alarm notification options

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
  4. Press the Menu key > Save.
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Turn on or turn off event sounds

Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Accessibility.
  3. Change the Event Sounds field.
  4. Press the Menu key > Save.
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Troubleshooting: Ring tones, sounds, and alerts

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My device is ringing or vibrating more times than expected

For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.
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My device is not ringing or vibrating when I receive a call or message

Try the following actions:
  • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.
  • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off.
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Browser

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Browser basics

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Browsing web pages

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Visit a web page or search the Internet

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
  1. On the Home screen, click the Browser icon.
  2. In the field at the top of the page, type a web address or search terms.
  3. Press the Enter key on the keyboard.

To stop loading a web page, press the Image of Menu key. key > Stop.

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About tabbed browsing

With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.

The more tabs that you have open, the more memory your device uses.

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Open, close, or switch between tabs

Do one of the following:
  • To open a new tab, in the browser, press the Image of Menu key key > Tabs. Click the New Tab icon.
  • To open a new tab for a link on a web page, highlight the link. Press the Image of Menu key key > Open Link in New Tab.
  • To switch between tabs, in the browser, press the Image of Menu key key > Tabs. Click a tab.
  • To close a tab, in the browser, press the Image of Menu key key > Tabs. Highlight a tab. Click the Image of Close icon icon.
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Zoom in to or out from a webpage

On a webpage, press the Image of Menu key key > Zoom.
  • To zoom in, on the trackpad, slide your finger up.
  • To zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the Image of Escape key. key.
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Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.
  1. In a message, in a file, in an attachment, or on a webpage, press the Menu key > Find or Find on Page.
  2. Type the text.
  3. Press the Enter key.
To search for the next instance of the text, press the Menu key > Find Next or Find Next on Page.
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View a list of web pages that you visited recently

  1. On the Home screen, click the Browser icon.
  2. Press the Image of Menu key key > History.
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Return to the home page

To perform this task, you must have a home page set on your BlackBerry® device.

  1. On a webpage, press the Menu key.
  2. Click Home.
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Create a shortcut icon for a web page on the Home screen

On a web page, press the Image of the Menu key key > Add to Home Screen.
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Refresh a webpage

  1. On a webpage, press the Menu key.
  2. Click Refresh.
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Close the browser

  1. On a webpage, press the  Menu key.
  2. Click Close.
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Move back or forward a webpage

  1. On a webpage, press the Menu key.
  2. Click Back or Forward.
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Turn on browser shortcuts

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the General section, select the Enable Keyboard Shortcuts check box.
  4. Press the Menu key > Save.
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Viewing, copying, and forwarding web addresses

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View the address for a web page

On a web page, press the Image of Menu key. key > Page Properties.
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Copy an address for a web page, link, or picture

Do any of the following:
  • To copy an address for a web page, press the Image of Menu key. key > Copy Page Address.
  • To copy an address for a link, pause on or highlight a link. Press the Image of Menu key key > Copy Link.
  • To copy an address for a picture, pause on or highlight a picture. Press the Image of Menu key key > Copy Image Link.
To paste the address, press the Image of Menu key. key > Paste.
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Send a web address

  1. On the Home screen, click the Browser icon.
    • To send a web address for a web page that is in your bookmark list or browser history, highlight a web page.
    • To send a different web address, browse to a web page.
  2. Press the Image of Menu key key > Send Link or Send Page Address.
  3. Click a message type.
To return to the browser after you send the message, press the key.
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Send a link or picture from a web page

  1. On a web page, pause on or highlight a link or picture.
  2. Press the Image of Menu key key > Send Link or Send Image Link.
  3. Click a message type.
To return to the browser after you send the message, press the key.
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Viewing pictures and playing media files

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Play a media file on a web page

  1. On a web page, click a media file.
  2. Click Open.
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View a full picture on a webpage

  1. On a webpage, highlight or pause on a picture.
  2. Press the Image of Menu key key > View Image.
    • To zoom in to or out from the picture, press the Image of Menu key key > Zoom.
    • To stop zooming, press the Image of Menu key key > End Zoom.
    • To return the picture to its original size, press the key.
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Browser bookmarks

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About bookmarks for web pages

You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.

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Add a bookmark for a web page

  1. On a web page, press the Image of the Menu key key > Add to Bookmarks.
  2. In the Title field, type a name for the bookmark.
  3. In the Folder field, click the folder that you want the bookmark to appear in.
  4. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
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Change or delete a bookmark for a web page

  1. On the Home screen, click the Browser icon.
  2. Press the Image of the Menu key key > Bookmarks.
  3. Highlight a bookmark.
  4. Press the Menu key.
    • To change a bookmark, click Edit. Change the bookmark. Press the Image of Escape key key. Click Save.
    • To delete a bookmark, click Delete.
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Send a bookmark for a web page

  1. On the Home screen, click the Browser icon.
  2. Press the Image of the Menu key key > Bookmarks.
  3. Highlight a bookmark.
  4. Press the Image of Menu key key > Send Link.
  5. Click a message type.
To return to the browser after you send the message, press the Image of Escape key. key.
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Move a bookmark for a webpage

  1. On the Home screen, click the Browser icon.
  2. Press the Image of the Menu key key > Bookmarks.
  3. Highlight a bookmark.
  4. Press the Menu key > Move.
  5. Click the new location.
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Add, rename, or delete a bookmark folder for web pages

  1. On the Home screen, click the Browser icon.
  2. Press the Image of the Menu key key > Bookmarks.
  3. Highlight a bookmark folder.
  4. Press the Menu key.
    • To add a bookmark folder, click Add Subfolder.
    • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.
    • To delete a bookmark folder, click Delete Folder.
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RSS feeds

For more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social Feeds icon. Press the Image of Menu key key > Help.

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About RSS feeds

You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location.

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Add an RSS feed from the browser

  1. In the browser, on a web page with an RSS feed, press the Menu key.
  2. Click Subscribe to RSS Feed.
  3. Select the check box beside each feed that you want to add.
  4. Click Subscribe.
  5. Click OK.
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Browser options

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Change your home page or start page

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the General section, do one of the following:
    • To change the home page, in the Home Page field, type a web address.
    • To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.
  4. Press the Menu key > Save.
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Turn off JavaScript support

JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.
  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Web Content section, clear the Enable JavaScript check box.
  4. Press the Menu key > Save.
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Stop loading images or playing embedded media files on web pages

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Web Content section, do one of the following:
    • To stop loading images on web pages, clear the Load Images check box.
    • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box.
  4. Press the Menu key > Save.
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Stop blocking pop-ups on web pages

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Web Content section, clear the Block Popups check box.
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Change the font size for text on web pages

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Web Content section, change the Default Font Size field.
  4. Press the Menu key > Save.
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Set the character encoding for all web pages

By default, your BlackBerry® device uses the optimal character encoding for a web page.
  1. From the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Web Content section, change the Default text encoding field.
  4. Press the Menu key > Save.
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Receive a prompt before you close the browser or stream media from the Internet

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the General section, below Prompt Before, do one of the following:
    • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit check box.
    • To receive a prompt confirming that you want to close the browser after you press the Image of the Escape key key, select the Closing Browser on Escape check box.
    • To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
  4. Press the Menu key > Save.
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Delete browsing information

Your BlackBerry® device saves some information in your browser to improve your browsing experience. You can delete password information, browser history, cookies, content that has been pushed to your device, and the browser cache.
  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Privacy and Security section, below Clear Browsing Data, select the check boxes beside the types of browsing information that you want to delete.
  4. Click Clear Now.
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Turn off cookies in the browser

  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Privacy & Security section, clear the Accept Cookies check box.
  4. Press the Menu key > Save.
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Turn on geolocation in the browser

If you turn on geolocation in the browser, some websites might be able to determine your approximate location.
  1. On the Home screen, click the Browser icon.
  2. Press the Menu key > Options.
  3. In the Privacy & Security section, select the Enable Geolocation check box.
  4. Press the Menu key > Save.
When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.
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Browser security

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About TLS

The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.

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TLS options

Option

Description

Permit SSL 3.0

Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.

Encryption Strength

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.

Digest Strength

Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option.

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Manage browser security

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > TLS.
  3. Set the security options.
  4. Press the Menu key > Save.
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Add a trusted content server

If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > TLS.
  3. Highlight the Trust Hosts field.
  4. Press the Image of Menu key key > Add Host.
  5. Type the web address for the content server.
  6. Click OK.
  7. Press the Menu key > Save.
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Add or change a web site that is associated with a certificate

To access some web sites, you might need to provide an authentication certificate. After you provide a certificate to a web site, the web site and the associated certificate are automatically added to the Host/Certificate Mappings list in your TLS options. You can manually add or change a web site that is associated with a certificate.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > TLS.
    • To manually associate a web site with a certificate, highlight the Host/Certificate Mappings field. Press the Image of Menu key key > Add Host. In the Host Name field, type the web site name. In the Certificate field, select the certificate that is associated with the web site. Click OK.
    • To change a web site that is associated with a certificate, in the Host/Certificate Mappings list, highlight an item. Press the Menu key > Edit. Change the certificate. Click OK.
  3. Press the Menu key > Save.
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Browser push

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About browser push

Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applications that use browser push automatically push updates to your device, unless you turn off browser push.

Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.

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Browser push options

Option

Description

Process MDS

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or the BlackBerry® Internet Service.

MDS Hosts

Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services.

Process SMSC

Set whether your device accepts push messages that are SMS-based.

SMSC Hosts

Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.

Process IP

Set whether your device accepts browser push messages that web applications send through a WAP gateway.

IP Hosts

Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.

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Turn off browser push

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Browser Push.
  3. Clear the Enable Push check box.
  4. Press the Menu key > Save.
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Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field

Press the Space key.

Insert a slash mark (/) in the web address field

Press the Shift key and the Space key.

Stop loading a web page

Press the Escape key.

Close the browser

Press and hold the Escape key.

On a web page

Quickly switch between tabs

Press W

Zoom in to a web page

Press I

Zoom out from a web page

Press O

Go to the start page

Press G

Return to the home page

Press H

Open the bookmark list

Press K

Add a bookmark

Press A

View a list of web pages that you have visited recently

Press Y

Refresh a web page

Press R

Find text on a web page

Press F. To find the next instance of the text, press V.

Open the browser options

Press S

Move around a web page

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Move to the top of a web page

Press T

Move to the bottom of a web page

Press B

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Troubleshooting: Browser

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No browser is available on my device

Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network.
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I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.
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I receive a prompt to switch networks when I stream a song or video

If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.

To stop receiving this prompt, in the browser, press the Image of Menu key. key > Options. In the General section, below Prompt Before, clear the Switching to Carrier Network for Streaming Media check box.

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I cannot open a new tab

You might not have enough available memory on your BlackBerry® device. Try completing the following actions:

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Calendar

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Calendar basics

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Switch calendar views

You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > View.
  3. Click a view.
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Go to a specific date in the calendar

  1. On the Home screen, click the Calendar icon.
  2. Press the Menu key.
    • To move to a specific date, click Go To Date.
    • To move to the current date, click Go To Today.
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Schedule a meeting or an appointment

To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature.

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > New Appointment.
  3. Type the meeting or appointment information.
    • To invite a participant to a meeting, press the Image of the Menu key key > Invite Attendee. Click a participant.
  4. Do one of the following:
    • To send the meeting invitation to the participants that you invited, press the Image of the Menu key key > Send.
    • To save an appointment, press the Image of the Menu key key > Save.
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Set an alarm in the calendar

You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > New Alarm.
  3. Type the alarm information.
  4. If you want the alarm to recur, change the Recurrence field.
  5. Press the Menu key > Save.
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Switch calendars

If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider.

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Select Calendar.
  3. Click a calendar.
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Meetings

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Schedule a meeting or an appointment

To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature.

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > New Appointment.
  3. Type the meeting or appointment information.
    • To invite a participant to a meeting, press the Image of the Menu key key > Invite Attendee. Click a participant.
  4. Do one of the following:
    • To send the meeting invitation to the participants that you invited, press the Image of the Menu key key > Send.
    • To save an appointment, press the Image of the Menu key key > Save.
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Delete an appointment, meeting, or alarm

  1. On the Home screen, click the Calendar icon.
  2. Highlight an appointment, meeting, or alarm.
  3. Press the Menu key > Delete.
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Respond to a meeting invitation

  1. In a meeting invitation, press the Image of Menu key key.
  2. Click Accept, Tentative, or Decline.
  3. If you declined a delegated meeting invitation, do one of the following:
    • To decline the meeting, click Decline.
    • To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
  4. Do one of the following:
    • To send the response without adding comments, click Send Response.
    • To add a comment to your response, click Add Comments. Type a comment. Press the Menu key > Send.
Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer.
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View your calendar when responding to a meeting

In a meeting invitation, press the Image of the Menu key key > View Calendar.
To return to the meeting invitation, press the Image of Escape key key.
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Check availability of meeting participants

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
  • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time.
  • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Image of the Menu key key > Show Legend.
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Change the list of participants for a meeting

To perform this task, you must be the meeting organizer.
  1. In a meeting, in the Accepted or Declined field, highlight a contact.
  2. Press the Menu key.
  3. Click Invite Attendee, Change Attendee, or Remove Attendee.
  4. Press the Menu key > Save.
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Forward a meeting invitation

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.

In a meeting or a meeting invitation, press the Image of the Menu key key > Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.
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Delegate a meeting invitation

To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature.

If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.

  1. In a meeting invitation, press the Image of the Menu key key > Delegate.
  2. Click a contact.
    • To send the response without adding comments, click Send Response.
    • To add a comment to your response, click Add Comments. Type a comment. Press the Menu key > Send.
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Send an email message to all meeting participants

In a meeting, meeting invitation, or meeting response, press the Image of Menu key key > Email All Attendees.
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Conference call meetings

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About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

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Create a conference call meeting from your device

To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.
  1. In a meeting, select the Conference call check box.
  2. Type the information for the conference call.
  3. Press the Menu key > Save.
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Create a conference call meeting from your computer

To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature.
  1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.
  2. Type a lowercase x. Do not include spaces before or after the x.
  3. Type the participant access code. Type a space after the participant access code.
  4. Type CCM: and the moderator conference call bridge number. Do not include spaces.
  5. Type a lowercase x. Do not include spaces before or after the x.
  6. Type the moderator access code. Type a space after the moderator access code.

Example

If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.

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Enter a conference call meeting

Do one of the following:
  • In a meeting notification, click Join Now.
  • In the calendar, highlight the meeting. Press the Image of the Menu key key > Join Now.
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Save your conference call information

You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device.
  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Options > Conference Calling.
  3. Type your conference call information.
  4. Press the Menu key > Save.
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Synchronizing calendar

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About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
  1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the Image of the Menu key key > Options.
  2. If necessary, click a calendar or contact list.
  3. Select the Wireless Synchronization check box.
  4. Press the Menu key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
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Calendar options

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Change how the calendar is displayed

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Options > Calendar Display and Actions.
    • To change the default view, change the Initial View field.
    • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
    • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
    • To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
  3. Press the Menu key > Save.
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Change options for reminders

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Options > Calendar Display and Actions.
    • To change the snooze time for reminders, change the Snooze field.
    • To change the default reminder time for calendar entries, change the Default Reminder field.
  3. Press the Menu key > Save.
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Change options for multiple calendars

  1. On the Home screen, click the Calendar icon.
  2. Press the Menu key > Options.
  3. Click a calendar.
    • To change the color that is used for appointments from the calendar, change the Appointment Color field.
    • To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
  4. Press the Menu key > Save.
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Change the default calendar

Changing the default calendar changes the email address that meeting invites are sent from.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Default Services.
  3. Change the Calendar (CICAL) field.
  4. Press the Menu key > Save.
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Change how long your device stores calendar entries

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Options > Calendar Display and Actions.
  3. Change the Keep Appointments field.
  4. Press the Menu key > Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
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Show tasks in the calendar

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Options > Calendar Display and Actions.
  3. Select the Show Tasks check box.
  4. Press the Menu key > Save.
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Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the Image of Menu key key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment

Press C

Change to Agenda view

Press A

Change to Day view

Press D

Change to Week view

Press W

Change to Month view

Press M

Move to the next week, month, or day in Agenda view

Press the Space key.

Move to the previous week, month, or day in Agenda view

Press the Shift key and the Space key.

Move to the current date

Press T

Move to a specific date

Press G

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Troubleshooting: Calendar

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I cannot schedule appointments that span multiple days

If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
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I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
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Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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I cannot enter a conference call with the Join Now option

The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.

Try the following actions:

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Contacts

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Contact basics

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Add a contact

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Create a custom contact field

Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts.
  1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
  2. Click a field.
  3. Press the Image of Menu key key > Change Field Name.
  4. To change the name of the field, place the cursor in the field. Press the Image of Menu key key > Change Field Name. Type a name for the field. Press the Enter key on the keyboard.
  5. Type the information that you want to add to the custom field.
  6. Press the Menu key > Save.
You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
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Add a pause or a wait to a phone number

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).

  1. After you type the main part of a phone number in a phone number field, press the Image of Menu key. key.
  2. Click Add Pause or Add Wait.
  3. Type the additional numbers.
  4. Press the Menu key > Save.
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Change or delete a contact

  1. On the Home screen, click the Contacts icon.
  2. Highlight a contact.
  3. Press the Menu key.
    • To edit the information for the contact, click Edit. Change the contact information. Press the Menu key > Save.
    • To delete a contact, click Delete.
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Search for a contact in your organization's address book

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Contacts icon.
  2. Press the Image of Menu key key > Lookup.
  3. Type part or all of a contact name.
  4. Press the Enter key on the keyboard.
  5. Press the Menu key.
    • To add a contact to your contact list, click Add to Contacts.
    • To add all the contacts, click Add All to Contacts.
    • To view information for a contact, click View.
    • To delete a contact from the contact lookup results, click Delete.
    • To delete the contact lookup results, click Delete Lookup.
    • To start a new contact lookup, click Lookup.
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Customizing contacts

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Add a contact picture for caller ID

  1. On the Home screen, click the Contacts icon.
  2. Highlight a contact.
  3. Press the Menu key > Edit.
  4. Press the Image of Menu key key > Add Picture.
  5. Find, highlight, and click a picture.
  6. If necessary, move the crop box to the portion of the picture that you want to use.
  7. Press the Image of Menu key key > Crop & Save.
  8. Press the Menu key > Save.
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Change or delete a contact picture

  1. On the Home screen, click the Contacts icon.
  2. Highlight a contact.
  3. Press the Menu key > Edit.
  4. Highlight the contact picture.
    • To change the contact picture, press the Menu key > Replace Picture. Highlight a picture. Press the Menu key > Select Picture.
    • To delete the contact picture, press the Menu > Delete Picture.
  5. Press the Menu key > Save.
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About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.

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Categorize a contact, task, or memo

  1. When you are creating or changing a contact, task, or memo, press the Image of Menu key key > Categories.
  2. Select the check box beside a category.
  3. Press the Menu key > Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
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Create a category for contacts, tasks, or memos

You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
  1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
  2. Press the Image of Menu key key > Filter.
  3. Press the Image of Menu key key > New.
  4. Type a name for the category.
  5. Press the Enter key on the keyboard.
To delete a category, highlight the category. Press the Image of Menu key key > Delete.
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Synchronizing contacts

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About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
  1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the Image of the Menu key key > Options.
  2. If necessary, click a calendar or contact list.
  3. Select the Wireless Synchronization check box.
  4. Press the Menu key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
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Personal distribution lists

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Create a personal distribution list

You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® device do not appear in the email application on your computer.

  1. On the Home screen, click the Contacts icon.
  2. Press the Image of Menu key key > New Group.
  3. Type a name for the personal distribution list.
  4. Press the Image of Menu key key > Add Member.
  5. Click a contact.
  6. To add another contact, repeat steps 4 to 5.
  7. Press the Image of Menu key key > Save Group.
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Change or delete a personal distribution list

  1. On the Home screen, click the Contacts icon.
  2. Highlight a personal distribution list.
  3. Press the Menu key.
    • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the Image of Menu key key > Save Group.
    • To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
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Multiple contact lists

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About multiple contact lists

If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider.

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View a different contact list

  1. On the Home screen, click the Contacts icon.
  2. Press the Image of Menu key key > Select Contacts.
  3. Click a contact list.
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Change the default contact list

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Default Services.
  3. Change the Contact List (SYNC) field.
  4. Press the Menu key > Save.
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Contact list options

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Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
  1. On the Home screen, click the application icon for an application that prompts you before you delete items.
  2. Press the Menu key > Options.
  3. If necessary, click General Options.
  4. Clear the Confirm Delete check box.
  5. Press the Menu key > Save.
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Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Language.
  3. Change the Global Name Display field.
  4. Press the Menu key > Save.
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View the number of contacts stored on your device

  1. On the Home screen, click the Contacts icon.
  2. Press the Menu key > Options.
  3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
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Sort contacts or tasks

  1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
  2. Press the Menu key > Options.
  3. If necessary, click General Options.
  4. Change the Sort By field.
  5. Press the Menu key > Save.
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Troubleshooting: Contacts

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Contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
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My contact pictures keep changing

The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.

To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.

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Clock

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Set the date and time

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Image of Menu key key > Set Time.
    • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
    • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok.
  3. Do any of the following:
    • To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
    • To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
  4. Press the Menu key > Save.
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Change what appears on the screen when your device is charging

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. Change the When Charging field.
  4. Press the Menu key > Save.
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Change the clock face

You can set a different clock face for the clock, stopwatch and timer.
  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
  4. Press the Menu key > Save.
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Display a second time zone on the clock

You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone.

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. Change the Home Time Zone field.
  4. Press the Menu key > Save.
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Turn on the alarm

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Image of Menu key key > Set Alarm.
  3. On the trackpad, slide your finger up or down to highlight On or Weekdays.
  4. Click the trackpad.
At the top of the Home screen, a clock indicator appears.

To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.

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Silence the alarm

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Change alarm notification options

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
  4. Press the Menu key > Save.
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Turn on bedside clock mode

You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.
  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Image of Menu key key > Enter Bedside Mode.
To turn off bedside clock mode, press the Image of Escape key key.
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Set options for bedside clock mode

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. In the Bedside Mode section, do any of the following:
    • To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.
    • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio check box.
    • To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box.
  4. Press the Menu key > Save.
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Use the stopwatch

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Image of Menu key key > Stopwatch.
  3. Click the start/stop icon.
    • To record lap times, click the lap icon.
    • To stop timing, click the start/stop icon again.
    • To send the results in a message, press the Image of Menu key key > Send Results. Click a message type.
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Use the timer

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Image of Menu key key > Timer.
  3. Press the Image of Menu key key > Set Timer.
  4. Set the time.
  5. Click OK.
    • To start or stop the timer, click the start/stop icon.
    • To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
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Change timer notification options

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Options.
  3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
  4. Press the Menu key > Save.
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Troubleshooting: Clock

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The time on my device is incorrect

  1. On the Home screen or in the Applications folder, click the Clock icon.
  2. Press the Menu key > Set Time.
  3. Try one of the following actions:
    • If the Update Time field is set to Automatic, press the Menu key > Update Time.
    • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
    • If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the Menu key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
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Tasks and memos

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Create a task or memo

You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar.

  1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
    • To create a task in the Calendar application, press the Menu key > New. Type the task title and fill in the details, such as the due date and recurrence.
    • To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence.
    • To create a memo, click New Memo. Type a title and the memo.
  2. Press the Menu key > Save.
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Send a task or memo

  1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
  2. Highlight a task or memo.
  3. Press the Image of Menu key key > Forward As.
  4. Click a message type.
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Change or delete a task or memo

On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
  • To change the task or memo, click it. Change the task or memo information. Press the Menu key > Save.
  • To delete the task or memo, highlight it. Press the Menu key > Delete.
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Change the status of a task

  1. On the Home screen or in the Applications folder, click the Tasks icon.
  2. Highlight a task.
  3. Press the Menu key.
    • To mark the task as complete, click Mark Completed.
    • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the Menu key > Save.
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Hide completed tasks

  1. On the Home screen or in the Applications folder, click the Tasks icon.
  2. Press the Image of Menu key key > Hide Completed.
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Show tasks in the calendar

  1. On the Home screen, click the Calendar icon.
  2. Press the Image of the Menu key key > Options > Calendar Display and Actions.
  3. Select the Show Tasks check box.
  4. Press the Menu key > Save.
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Synchronizing tasks and memos

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About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
  1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the Image of the Menu key key > Options.
  2. If necessary, click a calendar or contact list.
  3. Select the Wireless Synchronization check box.
  4. Press the Menu key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
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About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.

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Categorize a contact, task, or memo

  1. When you are creating or changing a contact, task, or memo, press the Image of Menu key key > Categories.
  2. Select the check box beside a category.
  3. Press the Menu key > Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
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Create a category for contacts, tasks, or memos

You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
  1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
  2. Press the Image of Menu key key > Filter.
  3. Press the Image of Menu key key > New.
  4. Type a name for the category.
  5. Press the Enter key on the keyboard.
To delete a category, highlight the category. Press the Image of Menu key key > Delete.
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Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
  1. On the Home screen, click the application icon for an application that prompts you before you delete items.
  2. Press the Menu key > Options.
  3. If necessary, click General Options.
  4. Clear the Confirm Delete check box.
  5. Press the Menu key > Save.
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Typing

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Typing basics

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Highlight, cut, copy, or paste text

  1. Press and hold the key and click the trackpad.
    • To highlight text character by character, on the trackpad, slide your finger left or right.
    • To highlight text line by line, on the trackpad, slide your finger up or down.
  2. Press the Menu key.
    • To cut the highlighted text, click Cut.
    • To copy the highlighted text, click Copy.
  3. Place the cursor where you want to insert the cut or copied text.
  4. Press the Menu key > Paste.
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Type a symbol

  1. Press the Symbol key.
  2. Press the letter key that appears below the symbol.
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Type an accent or special character

Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special character appears.
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Clear text from a field

In a field that you typed text into, press the Image of Menu key key > Clear Field.
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Type text using the predictive input method

When you are typing text, perform any of the following actions:
  • To select the highlighted suggestion and start typing a new word, press the Enter key.
  • To select the highlighted suggestion and continue typing the same word, click the word.
  • To ignore the suggestions, keep typing.
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Typing input methods

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Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Typing.
  3. For a keyboard, do one of the following:
    • To turn off all typing assistance, change the Style field to Direct.
    • To set your device to suggest word predictions as you type, change the Style field to Predictive.
  4. Press the Menu key > Save.
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Find more information about typing in other languages

You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit
www.blackberry.com/go/docs and search for the Typing Guide in your language. Top

Typing options

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Change the default currency symbol

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Change the Currency Key field.
  4. Press the Menu key > Save.
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Stop displaying contacts in the list that appears when you type

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Typing.
  3. For a keyboard, click Advanced Style Options.
  4. Clear the Names check box.
  5. Press the Menu key > Save.
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Turn on key tones

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Select the Key Tone check box.
  4. Press the Menu key > Save.
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Turn off trackpad sounds

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Trackpad Sensitivity.
  3. Clear the Audible Roll check box.
  4. Press the Menu key > Save.
To turn on trackpad sounds again, select the Audible Roll check box.
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Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Trackpad Sensitivity.
  3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
  4. Press the Menu key > Save.
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Set the cursor speed

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Change the Key Rate field.
  4. Press the Menu key > Save.
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Spelling checker

You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.

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Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.
  1. Press the Image of Menu key key > Check Spelling.
  2. Do any of the following:
    • To accept the suggested spelling, click a word in the list that appears.
    • To ignore the suggested spelling, press the Image of the Escape key key.
    • To ignore all instances of the suggested spelling, press the Image of the Menu key key > Ignore All.
    • To add the word to the custom dictionary, press the Image of the Menu key key > Add To Dictionary.
    • To stop checking spelling, press the Image of the Menu key key > Cancel Spell Check.
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Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Spell Check.
  3. Change one or more options.
  4. Press the Menu key > Save.
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Stop displaying spelling suggestions in the list that appears when you type

By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
  1. Click Typing and Input > Typing.
  2. For a keyboard, click Advanced Style Options.
  3. Clear the Spelling check box.
  4. Press the Menu key > Save.
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Custom dictionary

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About the custom dictionary

You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling.

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Add, change, or delete a word in the custom dictionary

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Custom Dictionary.
    • To add a word to the custom dictionary, press the Menu key > New. Type a word or letter combination. Press the Enter key on the keyboard.
    • To change a word in the custom dictionary, press the Menu key > Edit. Change the word. Press the Enter key on the keyboard.
    • To delete a word from the custom dictionary, highlight the word. Press the Menu key > Delete.
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Stop adding items to the custom dictionary automatically

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Typing.
  3. For a keyboard, click Advanced Style Options.
  4. Clear the Typing check box.
  5. Change the Email field to Off.
  6. Press the Menu key > Save.
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Word Substitution

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About Word Substitution

Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later.

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Create a Word Substitution entry

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Word Substitution.
  3. Press the Menu key > New.
  4. In the Replace field, type the text to replace.
  5. In the With field, do one of the following:
    • Type replacement text.
    • To insert a macro (for example, the current date or time), press the Image of the Menu key key > Insert Macro.
  6. Do one of the following:
    • To capitalize the entry exactly as you typed it, change the Using field to Specified Case.
    • To capitalize the entry according to the context, change the Using field to SmartCase.
  7. In the Language field, change the language.
  8. Press the Menu key > Save.
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Change or delete a Word Substitution entry

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Word Substitution.
  3. Highlight a Word Substitution entry.
  4. Press the Menu key.
    • To change the Word Substitution entry, click Edit. Change the entry. Press the Menu key > Save.
    • To delete the Word Substitution entry, click Delete.
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Undo a Word Substitution change

If the Word Substitution feature changes a word that you don't want to change, you can undo the change.
When you are typing, press the Image of the physical delete key key twice.
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Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period

Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field

Press the Space key.

Capitalize a letter

Press and hold the letter key until the capitalized letter appears.

Turn on CAP lock

Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key.

Type a symbol

Press the Symbol key. Type the letter that appears below the symbol.

Type the alternate character on a key

Press the Alt key and the character key.

Type an accented or special character

Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field

Press and hold the Alt key and press the number key.

Type a number in a number field

Press a number key. You do not need to press the Alt key.

Turn on NUM lock

Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key.

Highlight a line of text

Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down.

Highlight text character by character

Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right.

Cut highlighted text

Press the Left Shift key or Right Shift key and the Backspace/Delete key.

Copy highlighted text

Press the Alt key and click the trackpad.

Paste text

Press the Left Shift key or Right Shift key and click the trackpad.

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Troubleshooting: Typing

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I cannot type a password

Verify that you are using the multi-tap input method.
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SureType technology does not recognize a word

Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackpad. Continue typing the word.
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I cannot check spelling

You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
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Keyboard

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Assign an application to a Convenience key

Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Convenience Keys.
  3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field.Change the Convenience Key Opens field.
  4. Press the Menu key > Save.
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Change the default currency symbol

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Change the Currency Key field.
  4. Press the Menu key > Save.
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Set the cursor speed

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Change the Key Rate field.
  4. Press the Menu key > Save.
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Turn on key tones

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Keyboard.
  3. Select the Key Tone check box.
  4. Press the Menu key > Save.
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Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Trackpad Sensitivity.
  3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
  4. Press the Menu key > Save.
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Turn off trackpad sounds

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Trackpad Sensitivity.
  3. Clear the Audible Roll check box.
  4. Press the Menu key > Save.
To turn on trackpad sounds again, select the Audible Roll check box.
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Troubleshooting: Keyboard

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No application opens when I press a Convenience key

Try the following:
  • If you have not done so, assign an application to the key.
  • Open the flip and press the Convenience key again. Applications do not open when the flip is closed.
  • Verify that you did not delete the application that you assigned to the key.
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Language

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About typing input languages

You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, Word Substitution and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English.

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Change the language

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Language.
    • To change the display language, change the Display Language field.
    • To change the typing language, change the Typing Language field.
    • To change the language for voice commands, change the Voice Dialing Language field.
  3. Press the Menu key > Save.
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Use a shortcut for switching typing input languages when you are typing

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Language.
    • To switch the typing input language by holding the Alt key and pressing the Enter key, change the Shortcut Keys field to Alt-Enter.
    • To switch the typing input language by holding the Shift key and pressing the Space key, change the Shortcut Keys field to Shift-Space.
  3. Press the Menu key > Save.
To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.
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Add a display language

You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
Connect your device to your computer and open the BlackBerry Desktop Software.

For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.

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Delete a language

You can delete languages that you do not use to increase the amount of space available.
  1. On the Home screen or in a folder, click the Setup icon.
  2. Click Languages > Manage Languages.
  3. Select the languages you want to keep.
  4. Click Update.
Any languages that you do not select are deleted from your BlackBerry® device.
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Troubleshooting: Language

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Some characters do not appear correctly on my device

The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
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Screen display

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Set options for backlighting

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. Do any of the following:
    • To change the brightness of the backlight for the screen, change the Backlight Brightness field.
    • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
    • To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight check box.
  4. Press the Menu key > Save.
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Use a picture as your device wallpaper

  1. On the Home screen, click the Media icon > Pictures icon.
  2. Browse to a picture.
  3. Press the Menu key > Set As Wallpaper.
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Change the display font

Changes to the display font do not apply to the external display.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. Change the font fields.
  4. Press the Menu key > Save.
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Organizing applications on the Home screen

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About organizing application icons

Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu.

You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.

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Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
  • To see all your application icons, press the Menu key > Show All.
  • To hide an application icon, highlight the icon. Press the Menu key > Hide.
  • To show all hidden application icons, press the Menu key > Show All.
  • To stop hiding an application icon, highlight the icon. Press the Menu key > Hide. A check mark should not appear beside the Hide field.
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Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:
  • To add a folder, press the Image of Menu key key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.
  • To change a folder, highlight a folder. Press the Image of Menu key key > Edit Folder. Change the folder name or folder icon style. Click Save.
  • To delete a folder, highlight a folder. Press the Image of Menu key key > Delete.
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Move an application icon

  1. On the Home screen or in an application folder, highlight an application icon.
  2. Press the Menu key.
  3. Perform one of the following actions:
    • To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new location. Click the trackpad.
    • To move the application icon into an application folder, click Move to folder. Click an application folder.
    • To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
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Add a message that appears when your device is locked

When the flip is open and your BlackBerry® device is locked, this text appears on the screen.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Message on Lock Screen.
  3. Type the text that you want to appear on the screen when your device is locked.
  4. Press the Menu key > Save.
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Use grayscale or reverse contrast for the screen display

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Accessibility.
    • To use grayscale for the screen display, change the Color Contrast field to Greyscale.
    • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
  3. Press the Menu key > Save.
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Turn on flashing LED notification for wireless coverage

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. Select the LED Coverage Indicator check box.
  4. Press the Menu key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
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External display

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Change options for notifications on the external display

When the flip is closed, notification for items, such as new messages, calls, or calendar reminders, appear on the external display.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > External Notifications.
    • To turn off the ability to review notifications by pressing the Volume keys, change the Enable Volume Key to Scroll field to No.
    • To set the backlight to turn on each time that you receive a notification, change the Automatic Backlight and Notification field to Yes.
    • To prevent notification details, such as the contact and subject line for a message, from appearing on the external display, change the Show Notification Detail field to Never.
    • To prevent message preview text from appearing in message notifications, change the Show Message Preview field to No.
    • To change the duration that notifications appear on the external display, change the Notification Cycle Duration field.
  3. Press the Menu key > Save.
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Review notifications on the external display

Notifications do not appear on the external display when the flip is open or while music is playing.
  1. To turn on the backlight if it is not already on, press a Volume key or the Convenience key on the right side of your BlackBerry® device.
  2. To open a notification, press a Volume key.
    • To move to the next notification, press the Volume Up key.
    • To move to the previous notification, press the Volume Down key.
    • To show the text for a message, press the Convenience key on the right side of your device.
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Themes

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About themes

Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.

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Switch themes

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. In the Theme section, click a theme.
  4. Click Activate.
To delete a theme, click the theme. Click Delete.
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Troubleshooting: Display

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My display changed

Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes.
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No application opens when I press a Convenience key

Try the following:
  • If you have not done so, assign an application to the key.
  • Open the flip and press the Convenience key again. Applications do not open when the flip is closed.
  • Verify that you did not delete the application that you assigned to the key.
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The screen turns off

When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.

To turn on the screen, click the trackpad or press a key.

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GPS technology

Depending on your wireless service provider, this feature might not be supported.

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About GPS technology

Depending on your wireless service provider, this feature might not be supported.

You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.

If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.

If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.
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Turn on GPS technology

Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Location Settings.
  3. Change the Location Services field to Location On.
  4. Press the Menu key > Save.
To turn off GPS technology, change the Location Services field to Location Off.
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Set the GPS receiver that you use to track your movement

To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Location Settings.
  3. Change the GPS Data Source field.
  4. Press the Menu key > Save.
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Get your GPS location

Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Location Settings.
  3. Press the Menu key > Refresh Location.
The longitude and latitude coordinates for your current location appear.
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Prevent others from tracking your location

If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Location Settings.
  3. Change the Location Services field to Location Off.
  4. Press the Menu key > Save.
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Turn off location aiding

Depending on your wireless service provider and wireless network, this feature might not be supported. By default, location aiding is turned on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® device connects to a central server periodically, which can increase your data service charges. To avoid these charges, you can turn off location aiding, but it might take longer for your device to get your GPS location. For more information, contact your wireless service provider.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Location Settings.
    • To turn off location aiding, change the Location Aiding field to Disabled.
    • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.
  3. Press the Menu key > Save.
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Troubleshooting: GPS technology

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I cannot use GPS technology

Try performing the following actions:
  • If you are outdoors, move away from buildings and expose your device to open sky.
  • If you are indoors, move close to a window.
  • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
  • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
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Maps

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Map basics

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View a location on a map

  1. On the Home screen, click the Maps icon.
  2. On a map, press the key > Find Location.
  3. Do one of the following:
    • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
    • To view a new location, in the Find an address field, type an address. Highlight the location.
    • To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
    • To view a bookmarked location, highlight the location in the bottom section of the screen.
  4. Press the Image of Menu key key > View on Map
If you are viewing a location other than your current location, to get directions to this location from your current location, press the Image of Menu key. key > Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
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View an address on a map using a link

When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address.
  1. Highlight an underlined address.
  2. Press the Image of Menu key key > View on Map.
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Send a location

You can send a location as a message, for example, in an email message or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map.
  1. On the Home screen, click the Maps icon.
  2. On a map, press the key > Send Location.
  3. Click a message type.
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Get directions

  1. On the Home screen, click the Maps icon.
  2. Press the Image of Menu key key > Get Directions.
  3. Do one of the following to specify a starting location:
    • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location.
    • To specify the location that you are currently viewing on a map, set the Start field to Use center of map.
    • To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map.
    • To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In Find a store, cafe, etc. field, type the information for the point of interest. Press the Enter key on the keyboard. Click a point of interest.
    • To specify a contact's address, set the Start field to Find Location. In the Find a store, cafe, etc. field, type the contact's name. Click the contact.
    • To specify a new location by typing the address, set the Start field to Find location. In the Find an address field, type the address. Press the Enter key on the keyboard. Click the location.
    • To specify a bookmarked location, set the Start field to From Favorites. Click a bookmarked location.
  4. Repeat step 3 to specify an ending location.
  5. To change the route options, click Route Options. Select or clear the check box beside one or more route options. Click OK.
  6. Click Search.
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Pan a map

To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed at the top of the map.
  1. If your device is in zoom mode, click the trackpad to switch to pan mode.
  2. On the trackpad, slide your finger in any direction.
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Zoom in to or out from a map

To zoom in to or out from a map, your BlackBerry® device must be in zoom mode and not pan mode. The mode that your device is in is displayed at the top of the map.
On a map, do one of the following:
  • To zoom in, if your device is not already in zoom mode, click the trackpad. Slide your finger up on the trackpad.
  • To zoom out, if your device is not already in zoom mode, click the trackpad. Slide your finger down on the trackpad.
  • To zoom to a point in a route, press the Image of menu key key > Zoom To Point.
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View a list of points of interest near a location

You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location.
  1. On the Home screen, click the Maps icon.
  2. On a map, press the key > Find Location.
  3. Type the point of interest information.
  4. Press the Enter key on the keyboard.
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View contact information for a point of interest

Points of interest are displayed on maps as location markers.
  1. On a map or in a list of points of interest, highlight a point of interest.
  2. Press the Image of Menu key key > Display Details.
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Clear a map

When you clear a map, any route information displayed on the map no longer appears.

  1. On the Home screen, click the Maps icon.
  2. On a map, press the > Clear Map.
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Add a bookmark for a location or route

  1. On the Home screen, click the Maps icon.
  2. On a map, press the key > Add As Favorite > OK.
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Rename a bookmark for a location or route

  1. On the Home screen, click the Maps icon.
  2. Press the Image of Menu key key > Favorites.
  3. Highlight a bookmark.
  4. Press the Image of Menu key key > Edit Favorite.
  5. Type a new name.
  6. Click OK.
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Delete a bookmark for a location or route

  1. On the Home screen, click the Maps icon.
  2. On a map, press the key > Favorites.
  3. Highlight a bookmark.
  4. Press the key > Remove as Favorite.
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Map options

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Keep backlighting on when you track your movement

By default, backlighting turns off automatically after a specified time to conserve battery power. You can change your map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage.
  1. On the Home screen, click the Maps icon.
  2. On a map, press the key > Options.
  3. Change the Backlight Timeout When Battery Level field.
  4. Press the Menu key > Save.
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Set the GPS receiver that you use to track your movement

To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Location Settings.
  3. Change the GPS Data Source field.
  4. Press the Menu key > Save.
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Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Press I

Zoom out from a map

Press O

Move to the next direction on a route

Press N

Move to the previous direction on a route

Press P

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Troubleshooting: Maps

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Some features aren't available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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Applications

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About multitasking

Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.

There are also shortcuts for most applications that can help you to perform common tasks quickly.

Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of your device, try to close applications when you are finished with them.
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Keep an application running in the background and switch to another application

Note: If you press the Image of the End key. key while you are on a call, you will end the call even if you have switched to another application.
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Close an application so that it is not running in the background

To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.
In an application, do one of the following actions:
  • Press the Image of Menu key key > Close.
  • Press the Image of Escape key key. If necessary, continue to press the Image of Escape key. key until the Home screen appears.
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About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the App World icon. Press the Menu key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the Menu key > Help.

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About social networking applications

You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.

You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported.

For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device.

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About instant messaging applications

You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, your BlackBerry device comes with BlackBerry® Messenger. You can use BBM™ to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BBM, you can share pictures, lists, appointments, and more.

You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported.

For more information about BBM and other instant messaging applications, visit www.blackberry.com/support. If you need help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on your device.

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Require your device password before adding an application

To perform this task, you must have set a BlackBerry® device password.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. Select the Prompt on Application Install check box.
  4. Press the Menu key > Save.
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Delete an application

If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator.
  1. On the Home screen or in a folder, highlight an application icon.
  2. Press the Menu key > Delete.
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View properties for an application

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Application Management.
  3. Click an application.
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View the size of an application database

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Device and Status Information.
  3. Press the Image of Menu key key > Database Sizes.
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Troubleshooting: Applications

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I cannot add, update, or return to the previous version of an application

If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.

Try the following actions:

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BlackBerry Device Software

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About updating the BlackBerry Device Software

You might want to update your BlackBerry® Device Software for one of the following reasons:

You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software.

The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress. Do not remove the battery while the update is in progress.

Over the wireless network

You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device. You can also check for updates manually through the device options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored during the installation process. Depending on the options that your wireless service provider or administrator sets, you might not be able to update the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your device.

From a web site

If your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at www.blackberry.com.

Using the BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Update the BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there is a greater volume of network traffic.

You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the software. You have the option to schedule the update to occur at a specific time.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

  1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon. Click Device > Software Updates.
  2. Complete the instructions on the screen.
Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process.
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Return to or delete the previous version of the BlackBerry Device Software

Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Software Updates > Update successful.
    • To return to a previous software version, click Downgrade.
    • To delete a previous software version, press the Image of the Menu key key > Delete Downgrade Data.
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Update the BlackBerry Device Software from a web site

If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
  1. From your computer, visit the BlackBerry Device Software update site.
  2. Click Check for Updates.
  3. Connect your BlackBerry device to your computer.
  4. On the Update summary screen, select the check box beside the update that you want to install.
  5. Do any of the following:
    • To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.
    • To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.
  6. Click Next.
  7. Complete the instructions on the screen to sign up for or decline email notifications for new software.
  8. Click Next > Finish.
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Update the BlackBerry Device Software using the BlackBerry Desktop Software

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
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Troubleshooting: BlackBerry Device Software

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I cannot update the BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network.

Try the following actions:

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My device does not have enough available storage space to update the BlackBerry Device Software

Try performing the following actions:
  • Delete media files, display languages, or third-party applications that you do not use.
  • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
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Manage Connections

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Manage Connections basics

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Check what wireless networks your device connects to

You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.

For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.

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Wireless coverage indicators

Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.

Indicator

Description

Image of wireless signal strength indicator.

Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your device as it attempts to connect to a weak signal.

1XEV, 1X, 3GImage of BlackBerry bullets., EDGE, GPRS, NXTL, MIKE, or NTWK

You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).

Image of SOS emergency coverage indicator.

You can call only emergency numbers.

Image of no wireless coverage indicator.

You are in an area of no wireless coverage.

Image of wireless network connection is off indicator.

The connection to the mobile network is turned off.

Image of Wi-Fi indicator

You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.

Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.

Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.

Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.

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Turn on or turn off a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  • To turn on a network connection, select the check box beside a connection type.
  • To turn off a network connection, clear the check box beside a connection type.
  • To turn on the network connections that were turned on previously, click Restore Connections.
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Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Do one of the following:
    • To turn on or turn off data service, change the Data Services field.
    • To turn on or turn off data service when roaming, change the While Roaming field.
    • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.
  4. Press the Image of Menu key key > Close.
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Check the status of network connections and services

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Services Status.
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Mobile network

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Roaming

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About roaming and international roaming

In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.

If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.

If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.

For more information about roaming and roaming fees, contact your wireless service provider.

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Switch wireless networks manually

To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Change the Network Selection Mode field to Manual.
  4. Click a wireless network.
  5. Press the Menu key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
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Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Do one of the following:
    • To turn on or turn off data service, change the Data Services field.
    • To turn on or turn off data service when roaming, change the While Roaming field.
    • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.
  4. Press the Image of Menu key key > Close.
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Preferred wireless network list

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About the preferred wireless network list

Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.

Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically.

Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
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Add a wireless network to the preferred wireless network list

To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Press the Image of the Menu key key > My Preferred Network List.
  4. Press the Image of Menu key key > Add Network.
    • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.
    • To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network.
    • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
  5. Press the Image of Menu key key > Close.
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Delete a wireless network from the preferred wireless network list

To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Press the Image of the Menu key key > My Preferred Network List.
  4. Highlight a wireless network.
  5. Press the Menu key > Delete.
  6. Press the Image of Menu key key > Close.
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Change the order of preferred networks

To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Press the Image of Menu key key > My Preferred Network List.
  4. Highlight a wireless network.
  5. Press the Menu key > Move.
  6. Click the new location.
  7. Press the Image of Menu key key > Close.
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Mobile network options

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Change the connection speed for the wireless network

A faster connection speed requires more battery power.

Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.

  1. On the Home screen, click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Change the Network Mode field.
  4. Press the Escape key.
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Turn on flashing LED notification for wireless coverage

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. Select the LED Coverage Indicator check box.
  4. Press the Menu key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
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Troubleshooting: Mobile network

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I cannot connect to the mobile network

Try the following actions:
  • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
  • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
  • Verify that you have turned on the connection to the wireless network.
  • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
  • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
  • If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only.
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Error messages

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Data service unavailable

Description

This message appears when you do not have access to data services on your BlackBerry® device.

Possible solutions

Try the following actions:

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Wi-Fi technology

Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.

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About connecting to a Wi-Fi network

With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.

Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.

If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.

When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within range of that network, your device connects to it automatically.

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Connect to a Wi-Fi network

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Set Up Wi-Fi.
  3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only check box.
  4. Click the Wi-Fi network that you want to connect to.
  5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
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Connect to a Wi-Fi network using Wi-Fi Protected Setup

If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network > Other Ways to Connect.
    • To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click Start.
    • To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the administration screen for your router or access point, type the PIN.
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Connect to a Wi-Fi network manually

If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
  3. In the SSID field, type the name of the Wi-Fi network.
  4. Click Next.
  5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.
  6. Click Save and Connect.
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Change, move, or delete a saved Wi-Fi network

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
  3. Highlight a saved Wi-Fi® network.
  4. Press the Menu key.
    • To change options for the saved network, click Edit. Change the options. Click Save.
    • To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move. Click a new location.
    • To delete the saved network, click Delete.
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Prevent your device from connecting to a saved Wi-Fi network

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
  3. Highlight a saved Wi-Fi® network.
  4. Press the Menu key > Disable.
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Turn on the prompt that appears for hotspots

By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network.
  3. Press the Menu key > Options.
  4. Select the Prompt me when a saved hotspot is found nearby check box.
  5. Press the Menu key > Save.
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Options for saved Wi-Fi networks

Common options

Option

Description

Name

Type a display name for the Wi-Fi® network.

SSID

Type the Wi-Fi network name.

Security Type

Set the security type that the Wi-Fi network supports.

Band type

Set the Wi-Fi network type. If you do not know the network type, do not change this field.

SSID broadcasted

Set whether the Wi-Fi network broadcasts its SSID.

Automatically obtain IP address and DNS

Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network.

Allow inter-access point handover

Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.

VPN profile

If necessary, set a VPN profile to use with the saved Wi-Fi network.

IP Address

Type the IP address for your device.

Subnet mask

Type the subnet mask for the wireless access point that your device should connect to.

Primary DNS

Type the primary DNS that your device should connect to.

Secondary DNS

Type the secondary DNS that your device should connect to.

Default gateway address

Type the default gateway IP address that your device should connect to.

Domain suffix

Type the domain that your device uses to resolve host names into IP addresses.

WEP options

These options appear if you choose the WEP security type.

Option

Description

Select WEP key

Set the type of WEP key for the Wi-Fi network.

WEP key

Type the WEP key for the Wi-Fi network in hexadecimal format.

WPA/WPA2 Personal options

These options appear if you choose the WPA/WPA2 Personal security type.

Option

Description

Passphrase

If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.

WPA/WPA2 Enterprise options

These options appear if you choose the WPA/WPA2 Enterprise security type.

Option

Description

Enterprise Sub-Type

If necessary, set the enterprise security method for the Wi-Fi network.

Username

If necessary, type the user name that you use to connect to the Wi-Fi network.

Password

If necessary, type the password that you use to connect to the Wi-Fi network.

CA certificate

Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi network.

Client certificate

Set the authentication certificate that your device should use to connect to the Wi-Fi network.

Inner link security

If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.

Token

Set whether you use a hardware token to connect to the Wi-Fi network.

Server subject

If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network.

Server SAN

If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network.

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Install a root certificate on your device

You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your device and your computer. For more information, see the Help for the BlackBerry Desktop Software, or contact your administrator.
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UMA connection settings

Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider.

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About using UMA with a Wi-Fi network

If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network. Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is available in the area where you are using your device. For more information about UMA, contact your wireless service provider.

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Change your UMA connection preferences

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Mobile Network Options.
  3. Change the Connection Preference field.
  4. Press the Menu key > Save.
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Submit a Wi-Fi diagnostic report

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Wi-Fi Network.
  3. Press the Image of Menu key key > Troubleshoot > Wi-Fi Diagnostics.
  4. Press the Image of Menu key key > Email Report or PIN Report.
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Set options for Wi-Fi diagnostic reports

When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Wi-Fi Network.
  3. Press the Image of Menu key key > Troubleshoot > Wi-Fi Diagnostics.
  4. Press the Menu key > Options.
    • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
    • To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
  5. Press the Menu key > Save.
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Connection permissions for third-party applications

Permission

Description

USB

Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device.

Bluetooth

Set whether third-party applications can use Bluetooth® connections.

Phone

Set whether third-party applications can make calls or access call logs.

Location Data

Set whether third-party applications can use your GPS location information.

Server Network

Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.

Internet

Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).

Wi-Fi (if supported)

Set whether third-party applications can use Wi-Fi® connections.

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About using Wi-Fi with VPN and software tokens

If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network.

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Wi-Fi technology troubleshooting

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I cannot connect to a Wi-Fi network

Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions:
  • Verify that you have turned on the connection to the Wi-Fi network.
  • Verify that you are in a Wi-Fi coverage area.
  • Verify that the time on your device is synchronized with the network time.
  • If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually.
  • In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
  • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
  • If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
  • If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
  • If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one access point within range is in this mode.
  • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.
  • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
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Bluetooth technology

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Bluetooth technology basics

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About Bluetooth

Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.

Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.

After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.

When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen.

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Turn on Bluetooth technology

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Select the Bluetooth check box.

To turn off Bluetooth® technology, clear the Bluetooth check box.

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Pair with a Bluetooth enabled device

You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections > Add New Device > Search.
  3. Click a Bluetooth enabled device.
  4. If necessary, do one of the following:
    • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
    • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
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Connect to a paired Bluetooth enabled device

To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Highlight a Bluetooth enabled device.
  4. Press the Image of Menu key key > Connect.
  5. If necessary, verify that the same number appears in the dialog box for both paired devices.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Image of Menu key key > Disconnect.
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Switch to a paired Bluetooth enabled device during a call

To perform this task, you must turn on Bluetooth® technology.
During a call, press the Image of Menu key key > Activate <Bluetooth device>.
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Share contacts with a paired Bluetooth enabled car kit

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Highlight a Bluetooth® enabled car kit.
  4. Press the Image of Menu key key > Transfer Contacts.
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Receive a media file using Bluetooth technology

To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
  1. In the dialog box that appears on your device, click Yes.
  2. In the drop-down list, click a location to save the file in.
  3. Click Save.
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Send a media file

You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices. You can send only media files that you have added.
  1. On the Home screen, click the Media icon.
  2. Click a media type.
  3. If necessary, click a category.
  4. Highlight a media file.
  5. Press the Menu key.
    • To send a picture or video, click Send. Click a message type or an application.
    • To send an audio file, click the send option for a message type.
  6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
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Rename a paired Bluetooth enabled device

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Highlight a paired Bluetooth® enabled device.
  4. Press the Image of Menu key key > Device Properties.
  5. In the Device Name field, change the name for the Bluetooth enabled device.
  6. Press the Menu key > Save.
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Delete a paired Bluetooth enabled device

To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Highlight a paired Bluetooth® enabled device.
  4. Press the Image of Menu key key > Delete Device.
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Bluetooth technology options

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Bluetooth profiles

Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.

Option

Description

Audio Source (A2DP)

This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.

A/V Remote Control (AVRCP)

This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device.

Data Transfer

This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files.

Desktop Connectivity

This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data.

Dial-Up Networking (DUN)

This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.

Handsfree (HFP)

This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.

Headset (HSP)

This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile.

Message Access Profile (MAP)

This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages.

Serial Port Profile

This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer.

SIM Access

If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.

Wireless Bypass

This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry® Enterprise Server.

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Prevent your device from making contacts available to other Bluetooth enabled devices

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. Change the Contacts Transfer field.
  5. Press the Menu key > Save.
To allow your device to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All.
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Restrict outgoing calls

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. Set the Allow outgoing calls field to Never or If Unlocked.
  5. Press the Menu key > Save.
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Make your BlackBerry device discoverable

If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Set the Discoverable field to 2 Minutes.
After two minutes, the Discoverable field switches to No automatically.
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Change the pairing name for your BlackBerry device

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. In the Device Name field, type a name for your BlackBerry® device.
  5. Press the Menu key > Save.
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Turn off Bluetooth connection notification

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. Clear the LED Connection Indicator check box.
  5. Press the Menu key > Save.
To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.
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Turn off the prompt that appears when connecting or pairing

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Highlight a paired Bluetooth® enabled device.
  4. Press the Image of Menu key key > Device Properties.
  5. Set the Trusted field to Yes.
  6. Press the Menu key > Save.
To turn on the prompt again, set the Trusted field to Prompt.
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Set the message types that your Bluetooth enabled car kit notifies you of

To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).

For more information about using Bluetooth technology with your car, see the documentation that came with your car.

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Image of Menu key key > MAP Options.
  4. Select the check box beside one or more message types.
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Turn off a Bluetooth profile

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. In the Services section, clear the check box beside one or more Bluetooth® profiles.
  5. Press the Menu key > Save.
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Encrypt data that you send or receive using Bluetooth technology

To perform this task, the paired Bluetooth® enabled device must support data encryption.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. Select the Encryption check box.
  5. Press the Menu key > Save.
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Turn off automatic reconnection to Bluetooth enabled devices

By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used.
  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. Click Bluetooth Connections.
  3. Press the Menu key > Options.
  4. Clear the Connect on Power Up check box.
  5. Press the Menu key > Save.
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Troubleshooting: Bluetooth technology

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I cannot type a passkey on a Bluetooth enabled device

If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
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My list of paired Bluetooth devices does not appear

Try the following actions:

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I cannot pair with a Bluetooth enabled device

Try the following actions:
  • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
  • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
  • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
  • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Highlight a Bluetooth enabled device. Press the Image of Menu key key > Device Properties. Clear the Encryption check box. Press the Menu key > Save.
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I cannot share contacts with a paired Bluetooth enabled device

Try the following:

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Power and battery

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Turn off your device

Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
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Set your device to turn on and turn off automatically

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Auto On/Off.
  3. In the Weekday section, select the Enabled check box.
  4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.
  5. In the Weekend section, select the Enabled check box.
  6. Specify the times when your device should turn on and turn off on weekends.
  7. Press the Menu key > Save.
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Reset the device

Remove and reinsert the battery.
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Check the battery power level

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Device and Status Information.
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Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

Set backlighting to remain on for a shorter period of time, and lower its brightness

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

Turn off network connections you aren't using

On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

In an app, press the Image of Menu key key > Close.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the original text from a reply message

When you are replying to a message, press the Image of Menu key key > Delete Original Text.

If your device has a camera flash, turn off the flash

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

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Memory and media cards

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About media cards

Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.

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Supported media cards

Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.

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View the amount of available storage space on your device

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Storage.
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Turn off media card support

When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device.
  3. Click Storage.
  4. Clear the Media Card Support check box.
  5. Press the Menu key > Save.
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Repair files stored on your media card or on your device

CAUTION:
If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Storage.
  3. Press the Image of Menu key key > Repair.
  4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
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About compression

Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.

If both compression and encryption are turned on, your device compresses device data before encrypting it.

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About file encryption

File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.

If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.

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Turn on encryption

To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Encryption.
  3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
  4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:
    • To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
    • To encrypt files using your device password, change the Mode field to Device Password.
    • To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.
  5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
  6. Press the Menu key > Save.
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box.
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Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have

On the Home screen or in a folder, click the Options icon. Click Device > Storage.

Delete unneeded files

On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the Menu key > Delete.

Delete browsing history and clear the cache

On the Home screen, click the Browser icon. Press the Menu key > Options. Go to the Clear Browsing Data section.

Reduce the amount of time that your device stores email messages and calendar entries

On the Home screen, click the Messages icon or Calendar icon. Press the Menu key > Options.

Stop storing sent messages on your device

On the Home screen, click the Messages icon. Press the Image of the Menu key key > Options > Email Preferences.

Receive only the first section of long email messages, and choose whether to download more

On the Home screen, click the Messages icon. Press the Image of the Menu key key > Options > Message Display and Actions.

Store files on a media card instead of the device

Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.

Reduce the size of pictures you take

On the Home screen, click the Camera icon. Press the Menu key > Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Troubleshooting: Storage and media cards

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The application memory on my device is low

When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list. Consider the following guidelines:
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Search

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Search for an item

You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet.
  1. On the Home screen, in the upper-right corner, click the search icon.
  2. Type your search terms.
To stop a search, press the Image of Escape key key twice.
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Set the types of items that are included in searches

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Search.
  3. Specify the types of items that you want to include in searches.
  4. Press the Menu key > Save.
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Search for messages

You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
On the Home screen, click the Messages icon.
  • To search for messages based on the subject, highlight a message. Press the Menu key > Search by > Subject.
  • To search for messages based on the sender, highlight a message. Press the Menu key > Search by > Sender.
  • To perform an advanced search, press the Menu key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the Menu key > Save. Click Search.
  • To search for messages using the criteria from your last advanced search, press the Menu key > Search by > Advanced. Press the Menu key > Last.
Note: If you search for messages, your device does not search attachments.
To stop a search, press the Escape key.
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Message search criteria

Field

Description

Search Messages

Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer.

Name

Specify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also specify part of a name.

Appears in

Change the type of address field that your device should search in for the name or email address.

Subject

Specify one or more words that your device should search for in the subject of messages.

Message

Specify one or more words that your device should search for in the body of messages.

Include Encrypted Messages

Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.

Service

If your device is associated with more than one email address, change the email account that your device should search in for messages. Not all email accounts support this feature.

Folder

Change the folder that your device should search for messages in.

Show

Change the status of messages that your device should search for.

Type

Change the type of messages that your device should search for.

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Do more with your message search results

  1. In the search results, highlight a message.
  2. Press the Menu key.
    • To view more available search results, click Get More Results.
    • To add the message that you highlighted to your message inbox, click Add.
    • To add all the messages from the search results to your message inbox, click Add All.
    • To delete the search results, click Delete Search.
    • To start a new search, click Search by.
CAUTION:
If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer.
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Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.
  1. In a message, in a file, in an attachment, or on a webpage, press the Menu key > Find or Find on Page.
  2. Type the text.
  3. Press the Enter key.
To search for the next instance of the text, press the Menu key > Find Next or Find Next on Page.
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View, change, or delete a saved search

  1. On the Home screen, click the Messages icon.
  2. Press the Image of Menu key key > Search by > Advanced.
  3. Press the Menu key.
    • To view a list of saved searches, click Recall.
    • To change a saved search, click Recall. Highlight a search. Press the Image of Menu key key > Edit Search. Change the search criteria. Press the Menu key > Save.
    • To delete a saved search, click Recall. Highlight a search. Press the Image of Menu key key > Delete Search.
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Search for a contact in your organization's address book

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Contacts icon.
  2. Press the Image of Menu key key > Lookup.
  3. Type part or all of a contact name.
  4. Press the Enter key on the keyboard.
  5. Press the Menu key.
    • To add a contact to your contact list, click Add to Contacts.
    • To add all the contacts, click Add All to Contacts.
    • To view information for a contact, click View.
    • To delete a contact from the contact lookup results, click Delete.
    • To delete the contact lookup results, click Delete Lookup.
    • To start a new contact lookup, click Lookup.
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Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for an item on your BlackBerry® device

Start typing on the Home screen.

Search for a contact in a list of contacts

Type part or all of a contact name, or type initials separated by a space.

Search for text in a message

Press S

Search for text in a file or an attachment

Press F

Search for text on a web page

Press F

Search for text in a presentation

Press F

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

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Security

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Security basics

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About the device password

If you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device.

If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons and you'll be prompted to set a new password. If your device uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Set a device password

If you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. Click Set Password.
  4. Type a password.
  5. Press the Menu key > Save.
To turn off your BlackBerry® device password, clear the Enable check box.
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Change the device password

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password > Change Password.
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Lock your device

If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
To lock your BlackBerry® device, if you have set a device password, on the Home screen or in a folder, click the Password Lock icon.
To unlock your device, type your device password. Press the Enter key.
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Lock your device when you insert it in the holster

You can also set your BlackBerry® device to lock when you close the flip. If you set your device to lock when you close the flip, notification details, such as the sender and subject line in a message, do not appear on the external display.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. Do any of the following:
    • Select the Lock Handheld Upon Holstering check box.
    • Select the Lock Handheld Upon Closing check box.
  4. Press the Menu key > Save.
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Set a limit for device password attempts

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. Change the Number of Password Attempts field.
  4. Press the Menu key > Save.
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Delete device data, third-party applications, or media card files

Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer.
CAUTION:
If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process restarts after the device restarts.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Security Wipe.
    • To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc check box.
    • To delete all third-party applications that you have added, select the User Installed Applications check box.
    • To delete all files from your media card, select the Media Card check box.
  3. Type blackberry.
  4. Click Wipe Data.
If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
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Password Keeper

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About the Password Keeper

Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.

You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.

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Change a password in the password keeper

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Highlight a password.
  3. Press the Image of Menu key key > Open.
  4. Change the password information.
  5. Press the Menu key > Save.
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Add a password to the password keeper

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > New.
  3. Type the password information.
  4. Press the Menu key > Save.
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Generate a random password

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > New.
  3. Press the Image of Menu key key > Random Password.
  4. Press the Menu key > Save.
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Set criteria for randomly generated passwords

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > Options.
  3. Set the random password fields.
  4. Press the Menu key > Save.
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Change the Password Keeper password

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > Change Password.
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Delete a password from the password keeper

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Highlight a password.
  3. Press the Menu key > Delete.
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Copy a password

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Highlight a password.
  3. Press the Image of Menu key key > Copy Username or Copy Password.
To clear the clipboard, press the Image of Menu key key > Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
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Prevent password copying

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > Options.
  3. Clear the Allow Clipboard Copy check box.
  4. Press the Menu key > Save.
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Set a limit for password attempts in the Password Keeper

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > Options.
  3. Change the Password Attempts field.
  4. Press the Menu key > Save.
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Hide or show passwords in the Password Keeper

  1. On the Home screen or in the Applications folder, click the Password Keeper icon.
  2. Press the Menu key > Options.
    • To hide passwords in the Password Keeper, clear the Show Password checkbox.
    • To show passwords in the Password Keeper again, select the Show Password checkbox.
  3. Press the Menu key > Save.
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Encryption

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About encrypting data on your device

When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is locked, the caller name does not appear on the screen.

If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your device password and also connect your device to your smart card reader.

When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing your data, which includes deleting a copy of the private key from the temporary device memory. A lock indicator appears at the top of the screen when your device has deleted the key.

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About file encryption

File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.

If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.

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Turn on encryption

To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Encryption.
  3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
  4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:
    • To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
    • To encrypt files using your device password, change the Mode field to Device Password.
    • To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.
  5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
  6. Press the Menu key > Save.
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box.
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Set encryption strength

If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Encryption.
  3. Change the Strength field.
  4. Press the Menu key > Save.
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Use a certificate to encrypt the encryption keys on your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Encryption.
  3. Select the Two-factor Protection check box.
  4. Press the Menu key > Save.
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About encryption keys

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device.

You should generate a new encryption key every 2 weeks.

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Generate an encryption key

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Security Status Information.
  3. Highlight a service.
  4. Press the Menu key.
  5. Click Regenerate Encryption Key.
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Memory cleaning

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About memory cleaning

Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.

When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:

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Turn on memory cleaning

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Memory Cleaning.
  3. Select the Enable check box.
  4. Press the Menu key > Save.
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Change when your device deletes sensitive data from the temporary device memory

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Memory Cleaning.
    • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear the Clean When Holstered check box.
    • To prevent your device from deleting sensitive data when you close the flip, clear the Clean When Closed check box.
    • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean When Idle check box.
    • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.
  3. Press the Menu key > Save.
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Delete sensitive application data from the temporary device memory

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Memory Cleaning.
  3. To delete sensitive data for all applications, click Clean.
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View the icon for the memory cleaning application on the Home screen

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Memory Cleaning.
  3. Select the Place Memory Cleaner Shortcut on Homescreen check box.
  4. Press the Menu key > Save.
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Certificates

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About certificates

A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it can be trusted.

Depending on your organization, enrollment for a certificate might be required and might also occur automatically.

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Certificate basics

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Download a certificate from an LDAP-enabled server or DSML-enabled server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Press the Image of Menu key key > Fetch Certificates.
  4. Specify the search criteria.
  5. Press the Menu key > Search.
  6. Click a certificate.
  7. Click Add Certificate to Key Store.
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About certificate enrollment

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.

When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.

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Download a certificate from a certificate authority

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry device. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificate Enrollment > Enroll or Re-enroll.
  3. If necessary, type the credentials that you use to connect to your organization's network.
To hide the screen for the certificate authority profile while the request is being processed, press the Image of Menu key key > Hide. To return to this screen, on the Home screen, click the Certificate Authority Profile icon.
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Import a certificate or PGP key that is saved on your device

  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a certificate or PGP® key.
  3. Press the Image of Menu key key > Import Certificate or Import PGP Key.
To view the certificate or PGP key, press the Image of Menu key key > Display Certificate or Display PGP Key.
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Import a certificate or PGP key from a media card

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates or PGP.
  3. Press the Image of Menu key key > Show Media Card Certificates or Show Media Card PGP Keys.
To view the certificate or PGP® key, press the Menu key > Display Certificate or Display PGP Key.
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View properties for a certificate

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Click a certificate.
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Certificate properties

Property

Description

Revocation Status

This field displays the revocation status of the certificate at a specified date and time.

Trust Status

This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).

Expiration Date

This field displays the expiration date of the certificate, as specified by the certificate issuer.

Certificate Type

This field displays the certificate format. Your device supports X.509 and WTLS certificate formats.

Public Key Type

This field displays the standard to which the public key complies. Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys.

Subject

This field displays information about the certificate subject.

Issuer

This field displays information about the certificate issuer.

Serial Number

This field displays the certificate serial number in hexadecimal format.

Key Usage

This field displays approved uses of the public key.

Subject Alt Name

This field displays an alternate email address for the certificate subject, if an alternate email address is available.

Signature Algorithm

This field displays the algorithm that the certificate issuer used to generate the digital signature.

SHA1 Thumbprint

This field displays the SHA-1 digital thumbprint of the certificate.

MD5 Thumbprint

This field displays the MD5 digital thumbprint of the certificate.

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View one type of certificate in the certificate list

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Press the Menu key.
  4. Click one of the following menu items:
    • Show Personal Certificates
    • Show Others' Certificates
    • Show CA Certificates
    • Show Root Certificates
To view all the certificates on your BlackBerry® device, press the Menu key > Show All Certificates.
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Send a certificate

When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Send via Email or Send via PIN.
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Delete a certificate

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Menu key > Delete.
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View the certificate chain for a certificate

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Show Chain.
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Certificate status

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Status indicators for certificates and certificate authority profiles

Status indicators for certificates

Indicator

Description

Image of the private key indicator.

The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card.

Image of the trusted certificate chain indicator.

The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.

Image of the unknown certificate chain indicator.

The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.

Image of the untrusted certificate chain indicator.

The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified.

Status indicators for certificate authority profiles

Indicator

Description

Image of valid certificate indicator.

A valid certificate is associated with the certificate authority profile.

Image of new certificate retrival indicator.

A new certificate is being retrieved because the current certificate is scheduled to expire soon.

Image of enrollment request pending indicator.

The enrollment request is pending approval from the certificate authority.

Image of pending enrollment indicator.

Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later.

Image of enrollment required indicator.

Enrollment with the certificate authority profile is required and will occur automatically.

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Check the revocation status of a certificate or certificate chain

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Fetch Status or Fetch Chain Status.
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Change the trust status of a certificate

Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Trust or Distrust.
  5. If you are trusting a certificate, do one of the following:
    • To trust the highlighted certificate, click Selected Certificate.
    • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.
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Revoke a certificate

If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Revoke > Yes.
  5. Change the Reason field.
  6. Click OK.
To cancel a certificate hold, highlight the certificate. Press the Image of Menu key key > Cancel Hold.
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Certificate revocation reasons

Reason

Description

Unknown

The revocation reason does not match any of the predefined reasons.

Key Compromise

A person who is not the key subject might have discovered the private key value.

CA Compromise

Someone might have revealed the private key of the certificate issuer.

Change in Affiliation

The certificate subject no longer works for the organization.

Superseded

A new certificate is replacing an existing certificate.

Cessation of Operation

The certificate subject no longer requires the certificate.

Certificate Hold

You want to revoke the certificate temporarily.

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Certificate options

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Change the display name for a certificate

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Change Label.
  5. Type a display name for the certificate.
  6. Click OK.
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Add an email address to a certificate

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Highlight a certificate.
  4. Press the Image of Menu key key > Associate Addresses.
  5. Press the Image of Menu key key > Add Address.
  6. Do one of the following:
    • Click a contact.
    • Click Use Once. Type an email address. Press the Enter key on the keyboard.
  7. Press the Menu key > Save.
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Turn off the display name prompt that appears when you add a certificate to the key store

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Press the Menu key > Fetch Certificates.
  4. Press the Menu key > Options.
  5. Clear the Prompt for Label checkbox.
  6. Press the Menu key > Save.
When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.
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Turn off the fetch status prompt that appears when you add a certificate to the key store

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Press the Image of Menu key key > Fetch Certificates.
  4. Press the Menu key > Options.
    • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes.
    • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.
  5. Press the Menu key > Save.
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Change how often a certificate authority profile checks certificate status

Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificate Enrollment.
  3. Change the Certificate Revocation Check Interval field.
  4. Press the Menu key > Save.
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Certificate shortcuts

View the label and issuer of a certificate

Press the Space key.

View the properties of a certificate

Press the Image of Enter key key.

View the security level of a personal certificate

Press the Alt key and L.

View the serial number of a certificate

Press the Alt key and S.

View certificates for certificate authorities

Press the Alt key and C

View personal certificates and certificates for other people

Press the Alt key and E.

View personal certificates

Press the Alt key and P.

View certificates for other people

Press the Alt key and O.

View root certificates

Press the Alt key and R.

View all certificates

Press the Alt key and A.

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PGP keys

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About PGP keys

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.

PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer.

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PGP key basics

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Download a PGP key from an LDAP-enabled server

If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > PGP Keys.
  3. Press the Image of Menu key key > Fetch PGP Keys.
  4. Specify the search criteria.
  5. Press the Menu key > Search.
  6. Click a PGP key.
  7. Click Add PGP Key to Key Store.
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Download a personal PGP key from the PGP Universal Server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Press the Image of Menu key key > Download Keys.
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Download an updated PGP key from an LDAP-enabled server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP® key.
  4. Press the Image of Menu key key > Fetch Updated PGP Key.
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Import a certificate or PGP key that is saved on your device

  1. On the Home screen or in a folder, click the Media icon or Files icon.
  2. Find and highlight a certificate or PGP® key.
  3. Press the Image of Menu key key > Import Certificate or Import PGP Key.
To view the certificate or PGP key, press the Image of Menu key key > Display Certificate or Display PGP Key.
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Import a certificate or PGP key from a media card

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates or PGP.
  3. Press the Image of Menu key key > Show Media Card Certificates or Show Media Card PGP Keys.
To view the certificate or PGP® key, press the Menu key > Display Certificate or Display PGP Key.
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View properties for a PGP key

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Click a PGP® key.
  4. Click View Subkey.
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PGP key properties

Property

Description

Revocation Status

This field displays the revocation status of the PGP® key at a specified date and time.

Trust Status

This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).

Creation Date

This field displays the date that the PGP® Universal Server generated the PGP key.

Expiration Date

This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key.

Email Address

This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear.

Public Key Type

This field displays the standard to which the public key complies. Your device supports RSA®, DSA, and Diffie-Hellman keys.

Key Usage

This field displays approved uses of the PGP key.

Fingerprint

This field displays the PGP key fingerprint in hexadecimal format.

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Send a PGP key

When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP key.
  4. Press the Image of Menu key key > Send via Email or Send via PIN.
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Delete a PGP key

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP® key.
  4. Press the Menu key > Delete.
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Clear the PGP data cache

The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Press the Image of Menu key key > Clear Universal Cache.
The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server.
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PGP key status

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PGP key status indicators

Indicator

Description

Image of private key indicator.

The PGP® key has a corresponding private key that is stored on your BlackBerry® device.

Image of trusted PGP key indicator.

The PGP key is trusted and valid, and the revocation status of the PGP key is good.

Image of unknown PGP key revocation status indicator.

The revocation status of the PGP key is unknown or the key is weak.

Image of untrusted, revoked, expired or unverified PGP key indicator.

The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.

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Check the revocation status of a PGP key

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP® key.
  4. Press the Image of Menu key key > Fetch Status.
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Change the trust status of a PGP key

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP® key.
  4. Press the Image of Menu key key > Trust or Distrust.
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Revoke a PGP key

If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP® key.
  4. Press the Image of Menu key key > Revoke > Yes.
  5. Change the Reason field.
  6. Click OK.
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PGP key revocation reasons

Reason

Description

Unknown

The revocation reason does not match any of the predefined reasons.

Superseded

A new PGP® key is replacing an existing PGP key.

Key Compromise

A person who is not the key subject might have discovered the private key value.

Key Retired

The PGP key is no longer used.

User ID Invalid

The user information for the PGP key is not valid.

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PGP key options

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Change the display name for a PGP key

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Highlight a PGP® key.
  4. Press the Image of Menu key key > Change Label.
  5. Type a display name for the PGP key.
  6. Click OK.
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Turn off the display name prompt that appears when you add a PGP key to the key store

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Press the Image of Menu key key > Fetch PGP Keys.
  4. Press the Menu key > Options.
  5. Change the Prompt for Label field to No.
  6. Press the Menu key > Save.
When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key.
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Turn off the fetch status prompt that appears when you add a PGP key to the key store

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > PGP.
  3. Press the Image of Menu key key > Fetch PGP Keys.
  4. Press the Menu key > Options.
    • To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.
    • To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.
  5. Press the Menu key > Save.
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PGP key shortcuts

View the label of a PGP® key

Press the Space key.

View the properties of a PGP key

Press the Image of Enter key key.

View the security level of a PGP private key

Press the Alt key and L.

View personal PGP keys

Press the Alt key and P.

View PGP keys for other people

Press the Alt key and O.

View all PGP keys

Press the Alt key and A.

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Troubleshooting: PGP keys

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I cannot download a PGP key from an LDAP-enabled server

Try the following actions:
  • Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator.
  • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP-enabled server, try using the default connection type.
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Certificate servers

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Add a certificate server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificate Servers.
  3. Press the Image of Menu key key > New Server.
  4. Specify information for the certificate server.
  5. Press the Menu key > Save.
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Change connection information for a certificate server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificate Servers.
  3. Highlight a certificate server.
  4. Press the Menu key > Edit.
  5. Change the connection information for the certificate server.
  6. Press the Menu key > Save.
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Connection options for OCSP and CRL servers

Option

Description

Friendly Name

Type a display name for the certificate server.

Server URL

Type the web address of the certificate server.

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Connection options for LDAP-enabled servers and DSML-enabled servers

Option

Description

Friendly Name

Type a display name for the server.

Server Name

Type the network address of the server.

Base Query

Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net).

Port

Type the port number for your organization’s network. The default port number is 389.

Authentication Type

Specify whether you must log in to the server.

Connection Type

Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the server.

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Send connection information for a certificate server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificate Servers.
  3. Highlight a certificate server.
  4. Press the Image of Menu key key > Email Server or PIN Server.
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Delete a certificate server

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificate Servers.
  3. Highlight a certificate server.
  4. Press the Menu key > Delete.
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Key store

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About the key store

The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.

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Change the key store password

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Press the Image of Menu key key > Change Key Store Password.
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Synchronize the key store password with the device password

If you synchronize the key store password with your BlackBerry® device password, when you change your device password, the key store password changes to match it automatically.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Change the Use Device Password as Key Store Password field to Yes.
  4. Press the Menu key > Save.
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Change when your device deletes the key store password

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Change the Key Store Password Timeout field.
  4. Press the Menu key > Save.
To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.
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Add contacts to your Contacts application automatically when you add items to the key store

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Select the Add Certificate Email to Contacts check box.
  4. Press the Menu key > Save.
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Change the service that your device uses to download certificates

Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Change the Certificate Service field.
  4. Press the Menu key > Save.
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Turn off automatic backup and restore of key store data

By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Clear the Allow Key Store Backup/Restore check box.
  4. Press the Menu key > Save.
To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore check box.
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Change the refresh rate for certificate revocation lists

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. In the Certificate Status section, change the Expires After field.
  4. Press the Menu key > Save.
Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set.
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Reject certificate revocation lists from unverified CRL servers

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Key Stores.
  3. Clear the Accept Unverified CRLs check box.
  4. Press the Menu key > Save.
Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.
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Smart cards

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About using a smart card with your device

Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.

If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device.

You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factor authentication or select a different authentication option.

If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIME-protected messages.

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Turn on two-factor authentication

To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
    • To use a smart card and your device password to unlock your device, set the Authentication Type field to Smart Card.
    • To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock your device, set the Authentication Type field to Proximity. Select the Prompt for Device Password check box.
  3. Press the Menu key > Save.
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Import a certificate from a smart card

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Certificates.
  3. Press the Image of Menu key key > Import Smart Card Certs.
  4. Type your smart card password.
  5. Select the check box beside a certificate.
  6. Click OK.
  7. Type your key store password.
  8. Click OK.
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Lock your device when you remove your smart card from your smart card reader

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. If necessary, change the User Authenticator field to Smart card.
  4. Change the Lock On Card Removal field to Enabled.
  5. Press the Menu key > Save.
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About smart password entry

If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field.

To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device.

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Turn off smart password entry

To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. If necessary, change the User Authenticator field to Smart Card.
  4. Set the Smart Password Entry field to Disabled.
  5. Press the Menu key > Save.
To turn on smart password entry again, set the Smart Password Entry field to Enabled.
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Switch smart password filters

In a blank password field, press the Enter key.
The indicator for the new smart password filter appears beside the password field.
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Prerequisites: Using authentication certificates

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Use a certificate to authenticate your smart card

To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Password.
  3. If necessary, change the User Authenticator field to Smart card.
  4. Change the Authentication Certificate field.
  5. Press the Menu key > Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
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Check the status of your authentication certificate automatically

To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Password.
  3. If necessary, change the User Authenticator field to Smart Card.
  4. Change the Certificate Status Check field.
  5. Press the Menu key > Save.
If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
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Store the passphrase for your smart card on your device

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Smart Card.
  3. Select the PIN Caching check box.
  4. Press the Menu key > Save.
Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password.
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Turn off notification for smart card connections

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Smart Card.
  3. Clear the LED Session Indicator check box.
  4. Press the Menu key > Save.
To turn on notification for smart card connections, select the LED Session Indicator check box.
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VPN settings

Depending on the options that your administrator has set for you, this feature might not be supported.

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About VPN profiles

A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your administrator.

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Log in to a VPN

  • Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  • If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > VPN.
  3. To connect to your organization's network, click Log in.
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Change the user name and password for a VPN profile

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > VPN.
  3. Highlight a VPN profile.
  4. Press the Menu key > Edit.
  5. In the Username field, type a new user name.
  6. In the Password field, type a new password.
  7. Press the Menu key > Save.
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About software tokens

You might need a software token to log in to a VPN. A software token includes a token code that your device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.

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Change the software token for a VPN profile

To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > VPN.
  3. Highlight a VPN profile.
  4. Press the Menu key > Edit.
  5. Change the Software Token Serial Number field.
  6. Press the Menu key > Save.
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Change the PIN for a software token on your device

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Advanced Security Settings > Software Tokens.
  3. Click a software token > Specify PIN.
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Verify security software manually

Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically after you restart your device, but you can also verify security software manually.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Security Status Information.
  3. Press the Image of Menu key key > Verify Security Software.
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Third-party application control

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About permissions for third-party applications

You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.

If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or resource.

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Reset connection permissions for third-party applications

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Application Management.
  3. Press the Image of Menu key key > Edit Default Permissions.
  4. Press the Image of Menu key key > Reset All Firewall Prompts.
  5. Press the Image of Menu key key > Apply Defaults to All.
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About direct Internet connections for third-party applications

Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.

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Set up a direct Internet connection for a third-party application

To get the user name and password for the APN, contact your wireless service provider.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > TCP IP.
  3. Type the APN information.
  4. Press the Menu key > Save.
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Turn on safe mode

When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
  1. Remove and reinsert the battery.
  2. When the red LED light goes out, press and hold the Escape key as the device is loading.
  3. When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1.
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Set permissions for a third-party application

Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Application Management.
    • To set permissions for a specific third-party application, highlight the application. Press the Image of Menu key key > Edit Permissions.
    • To set permissions for all third-party applications, press the Menu key > Edit Default Permissions.
  3. Expand Connections, Interactions, or User Data.
  4. Change the permission fields.
  5. Press the Menu key > Save.
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Turn off a prompt for a third-party application connection

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Application Management.
  3. Highlight a third-party application.
  4. Press the Image of Menu key key > Edit Permissions > Prompt Exceptions.
    • To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain.
    • To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain.
  5. Press the Menu key > Save.
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Interaction permissions for third-party applications

Permission

Description

Cross Application Communication

Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.

Device Settings

Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.

Media

Specify whether third-party applications can access media files on your device.

Application Management

Specify whether third-party applications can add or delete application modules or access module information such as an application name or version.

Themes

Specify whether your device can use third-party applications as a source for customized themes.

Input Simulation

Specify whether third-party applications can simulate actions, such as pressing a key on your device.

Browser Filtering

Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete website content before it appears in your browser.

Recording

Specify whether third-party applications can take screen shots of your device screen or use other applications on your device to take pictures or recordings.

Security Timer Reset

Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.

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Data permissions for third-party applications

Permission

Description

Email

Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry® device.

Organizer Data

Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.

Files

Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.

Security Data

Set whether third-party applications can access certificates or keys in the key store on your device.

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Troubleshooting: Security

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I cannot download a certificate

If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.
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I cannot unlock my device using my smart card

Try performing the following actions:
  • Verify that the correct smart card is inserted in the smart card reader.
  • Verify that the smart card is inserted in the smart card reader correctly.
  • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
  • If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
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My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
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Service books and diagnostic reports

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Accept, delete, or restore a service book

Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.

If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Service Book.
  3. Highlight a service book.
  4. Press the Menu key.
    • To accept a service book, click Accept.
    • To delete a service book, click Delete.
    • To restore a service book, click Undelete.
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Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Mobile Network.
  3. Press the Image of Menu key key > Diagnostics Test.
  4. Press the Image of Menu key key > Run.
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View, submit, or delete a diagnostic report

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Mobile Network.
  3. Press the Image of Menu key key > Diagnostics Test.
  4. Highlight a report.
  5. Press the Menu key.
    • To view the diagnostic report, click View Report.
    • To submit the diagnostic report, click Email Report or PIN Report.
    • To delete the diagnostic report, click Delete.
    • To delete all diagnostic reports, click Delete All.
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Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Mobile Network.
  3. Press the Image of Menu key key > Diagnostics Test.
  4. Press the Image of Menu key key > Options.
  5. Type the contact information.
  6. Press the Menu key > Save.
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I cannot run or submit a diagnostic report

Try the following actions:

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View the version number of the BlackBerry Device Software on your device

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > About Device Versions.
To return to the Options screen, press the Image of Escape key key three times.
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Synchronization

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About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Select the Wireless Reconcile check box.
  5. Press the Menu key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
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Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Change the Delete On field to Mailbox & Handheld.
  5. Press the Menu key > Save.
It takes a short period of time for email to be deleted over the wireless network.
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Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
  1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the Image of the Menu key key > Options.
  2. If necessary, click a calendar or contact list.
  3. Select the Wireless Synchronization check box.
  4. Press the Menu key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Change the On Conflicts field.
  5. Press the Menu key > Save.
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Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
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About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen, click the Messages icon.
  2. Press the Image of the Menu key key > Options > Email Reconciliation.
  3. If the Message Services field appears, set this field to the appropriate email account.
  4. Press the Image of Menu key key > Purge Deleted Items.
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Troubleshooting: Synchronization

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Email is not reconciling over the wireless network

Try the following actions:
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Organizer data is not synchronizing over the wireless network

Try the following actions:
  • Verify that your BlackBerry® device is connected to the wireless network.
  • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
  • If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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Contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
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Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

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I'm not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

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Accessibility options

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About accessibility options

BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility.

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Screen accessibility options

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Display closed captions in videos

You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
  1. On the Home screen, click the Media icon.
  2. Press the Image of Menu key key > Media Options.
  3. Select the Display Closed Captions checkbox.
  4. If necessary, change the Appearance field, Position field, and Font Scale field.
  5. Press the Menu key > Save.
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Change the display font

Changes to the display font do not apply to the external display.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Display > Screen Display.
  3. Change the font fields.
  4. Press the Menu key > Save.
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Use grayscale or reverse contrast for the screen display

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Accessibility.
    • To use grayscale for the screen display, change the Color Contrast field to Greyscale.
    • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
  3. Press the Menu key > Save.
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Audio and phone accessibility options

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Turn on or turn off event sounds

Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Accessibility.
  3. Change the Event Sounds field.
  4. Press the Menu key > Save.
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Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
  1. On the Home screen, click the Sound and Alert Profiles icon.
  2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
  3. In the Name field, type the name of the contact alert.
  4. In the Contacts field, type the name of the contact.
  5. Click a contact.
  6. Change the ring tone and alert information for calls and messages.
  7. Press the Menu key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the Image of Menu key key > Delete.
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Hearing aid mode

Depending on your device model, this feature might not be supported.

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About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

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Turn on hearing aid mode

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Image of Menu key key > Options > Hearing Aid Mode.
  3. Change the Mode Enabled field to Telecoil.
  4. Press the Menu key > Save.
The H-T telecoil indicator appears at the top of the Home screen.
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TTY support

Depending on your wireless service provider, this feature might not be supported.

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About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

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Turn on TTY support

  1. From the Home screen, press the Image of the Send key key.
  2. Press the Menu key > Options > TTY.
  3. Change the TTY field to On.
  4. Press the Menu key > Save.
A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY field to Off.
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Voice dialing

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Perform an action using a voice command

  1. On the Home screen or in a folder, click the Voice Dialing icon.
  2. After the beep, say a voice command.
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Available voice commands

"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
"Call <contact name> <phone number type>"
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your device is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application.
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Typing accessibility options

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Change or delete a Word Substitution entry

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Word Substitution.
  3. Highlight a Word Substitution entry.
  4. Press the Menu key.
    • To change the Word Substitution entry, click Edit. Change the entry. Press the Menu key > Save.
    • To delete the Word Substitution entry, click Delete.
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Type text using the predictive input method

When you are typing text, perform any of the following actions:
  • To select the highlighted suggestion and start typing a new word, press the Enter key.
  • To select the highlighted suggestion and continue typing the same word, click the word.
  • To ignore the suggestions, keep typing.
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Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Typing and Input > Typing.
  3. For a keyboard, do one of the following:
    • To turn off all typing assistance, change the Style field to Direct.
    • To set your device to suggest word predictions as you type, change the Style field to Predictive.
  4. Press the Menu key > Save.
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Calculator

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Use the calculator

On the Home screen or in the Applications folder, click the Calculator icon.
  • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard.
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Convert a measurement

  1. On the Home screen or in the Applications folder, click the Calculator icon.
  2. Type a number.
  3. Press the Menu key.
    • To convert the number from imperial to metric, click To Metric.
    • To convert the number from metric to imperial, click From Metric.
  4. Click a conversion type.
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BrickBreaker

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About BrickBreaker

The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.

If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.

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BrickBreaker capsules

Long:
This capsule makes the paddle longer.
Slow:
This capsule slows down the ball.
Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.
Laser:
This capsule enables you to shoot unlimited laser beams at the bricks.
Multi:
This capsule puts four balls in play.
Catch:
This capsule enables you to catch and hold the ball.
Flip:
This capsule changes the direction of the paddle.
Wrap:
This capsule enables you to move the paddle beyond the edge of the screen.
Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks.
Life:
This capsule gives you an additional life.
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BrickBreaker scoring

Catching a capsule:
50 points
Shooting a brick with the gun:
50 points
Hitting a brick with the ball:
10 points
Shooting a brick with the laser:
10 points
Damaging a brick with a bomb:
5 points
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Play BrickBreaker

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Adjust the volume

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Set the paddle speed

  1. On the Home screen or in the Games folder, click the BrickBreaker icon.
  2. Click Options.
    • To set the paddle speed, choose an option from the Paddle speed field.
    • To accelerate the paddle as you slide your finger on the trackpad, select the Paddle acceleration check box.
  3. Click Save.
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Word Mole game

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Word Mole game basics

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About the Word Mole game

The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, making it harder to form new words. You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole.

In a single-player game, you complete a level by submitting enough words to reach the required point goal before the time expires. In a practice game, you have unlimited time to play a game. In a multiplayer game, you compete against other players to win awards for achievements such as submitting the longest word, or receiving the least number of holes.

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Form a word

  1. Click each letter in the word.
  2. Do one of the following:
    • To submit a word, press the Image of Enter key key on the keyboard.
    • To deselect a letter, click the letter again.
    • To deselect all the letters, press the Image of Escape key key.
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Word Mole game scoring

Word length:
Form longer words to gain more points and vegetable bonus letters.
Letter usage:
Use less common letters to gain more points.
Speed:
Complete the level as quickly as possible to gain more points.
Water bonus letters:
Use water bonus letters in a word to fill the watering can.
Watering can:
Fill the watering can to grow vegetable bonus letters.
Vegetable bonus letters:
Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word.
Star bonus letters:
Use star bonus letters in a word to gain bonus points.
Time bonus letters:
Use time bonus letters in a word to gain bonus time.
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Adjust the volume

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Single-player games

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Turn on tutorial mode

  1. During a game, press Image of Menu key > Game Options > General.
  2. Select the check box beside Show Tutorial Tips.
  3. Click OK.
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Save a game

You can save up to four games at one time.
  1. During a game, press Image of Menu key > Save Game.
  2. If necessary, click a game to overwrite.
  3. Type a name for the game.
  4. Click OK.
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Resume a game

  1. On the Home screen, in the Games folder, click the Word Mole icon.
  2. Click Single Player > Resume Game.
  3. Click a game.
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Multiplayer games

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Invite a player

  1. On the Home screen, in the Games folder, click the Word Mole icon.
  2. Click Multiplayer > Invite.
  3. Click a contact.
  4. Click OK.
When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start.
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Accept an invitation

In the Word Mole® game invitation, click Accept.
To start the game, click Ready. Wait for the game to start.
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Set multiplayer game options

To perform this task, you must be the game organizer.
  1. On the Multiplayer Game Setup screen, click Setup.
  2. Do one of the following:
    • To set the length for a game, set the Point Goal field.
    • To set the season for a game, set the Season field.
    • To set bonuses for a game, set the Bonuses field.
  3. Click OK.
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Change your screen name

  1. On the Multiplayer Game Setup screen, click your screen name.
  2. Click Change Screen Name.
  3. Type a new screen name.
  4. Press the Image of Enter key key.
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Chat with other players

  1. On the Multiplayer Game Setup screen, in the Chat field, type a message.
  2. Press theImage of Enter key key.
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Check the stats for a player

  1. On the Multiplayer Game Setup screen, click a player.
  2. Click Show Stats.
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Remove a player

To perform this task, you must be the game organizer.
  1. On the Multiplayer Game Setup screen, click a player.
  2. Click Remove Player.
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Troubleshooting: Word Mole

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I cannot connect to a multiplayer game

Try performing the following actions:

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Some words that I submit are not recognized

Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.

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Glossary

ADN
An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.
APN
access point name
BCC
blind carbon copy
BlackBerry MDS
BlackBerry® Mobile Data System
CC
carbon copy
CDMA
Code Division Multiple Access
certificate
A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.
CMIME
Compressed Multipurpose Internet Mail Extensions
CRL
certificate revocation list
CRL server
A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers.
DNS
Domain Name System
DSA
Digital Signature Algorithm
DSML
Directory Service Markup Language
DSML-enabled server
A BlackBerry device uses a DSML-enabled server to search for and download certificates.
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
EAP-SIM
Extensible Authentication Protocol Subscriber Identity Module
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
ECC
Elliptic Curve Cryptography
FDN
Fixed Dialing Number
FIPS
Federal Information Processing Standards
GAN
generic access network
GPS
Global Positioning System
GSM
Global System for Mobile Communications®
HTTP
Hypertext Transfer Protocol
IMSI
International Mobile Subscriber Identity
IP
Internet Protocol
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
LDAP
Lightweight Directory Access Protocol
LDAP-enabled server
A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.
LED
light-emitting diode
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
MCC
mobile country code
MMS
Multimedia Messaging Service
MNC
mobile network code
MTP
Media Transfer Protocol
OCSP
Online Certificate Status Protocol
PEAP
Protected Extensible Authentication Protocol
personal certificate
A personal certificate is a certificate that a certificate authority assigns to a user.
personal PGP key
A personal PGP® key is made up of a PGP public key and PGP private key for a user.
PIN
personal identification number
private key
A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
public key
A public key is a key that people other than the certificate subject can use. BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certificate authority.
RTSP
Real Time Streaming Protocol
R-UIM
Removable User Identity Module
SAN
subject alternative name
SHA
Secure Hash Algorithm
SIM
Subscriber Identity Module
S/MIME
Secure Multipurpose Internet Mail Extensions
SMS
Short Message Service
SMSC
Short Message Service Center
SSID
service set identifier
SSL
Secure Sockets Layer
TCP
Transmission Control Protocol
TLS
Transport Layer Security
Triple DES
Triple Data Encryption Standard
TTY
teletype
VPN
virtual private network
WAN
wide area network
WAP
Wireless Application Protocol
WEP
Wired Equivalent Privacy
WML
Wireless Markup Language
WPA
Wi-Fi Protected Access
WTLS
Wireless Transport Layer Security
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Legal notice

©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

iTunes is a trademark of Apple Inc.Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. Gears and Google Mail are trademarks of Google Inc. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation.Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.

Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.

Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved.

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Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:

5,490,165 5,504,773 5,506,865 5,511,073
5,228,054 5,535,239 5,267,261 5,544,196
5,568,483 5,337,338 5,600,754 5,414,796
5,657,420 5,416,797 5,659,569 5,710,784
5,778,338      

Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois

All Rights Reserved.

Iperf performance test

Mark Gates

Ajay Tirumala

Jim Ferguson

Jon Dugan

Feng Qin

Kevin Gibbs

John Estabrook

National Laboratory for Applied Network Research

National Center for Supercomputing Applications

University of Illinois at Urbana-Champaign

www.ncsa.uiuc.edu

Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.

This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have been removed.

Copyright (c) 1997-2005 University of Cambridge. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

BlackBerry® Style™ 9670 smartphone model number: RCU21CW


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Published in Canada

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