Quick Help
Top
Top 10
BlackBerry® device users have spoken! Here are the top 10
things they want to know how to do on their devices.
Top
Set up an email address
- On the Home screen, click the Setup icon.
- In the Setup section, click the Email Accounts icon.
- Follow the
screens to set up your email address.
When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
- Internet Mail Account: Use this option to associate your
BlackBerry® device with one or
more existing email accounts (for example,
Google
Mail™ or Windows Live™
Hotmail®) or to create a new email address for your device.
- Enterprise Account: If your administrator gave you an enterprise activation password, use this
option to associate your device with your work email account using the
BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google
Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Top
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for
volume, LED, vibration, and notification during calls.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Selected Profile.
- To change your ring
tone, click
Phone.
- To change
notifiers or reminders, click to expand a section. Click an option.
-
In the
Ring Tone,
Notifier Tone, or
Reminder Tone field, do one of the following:
- Click a tone.
- To use a song
that is on your
BlackBerry®
device or on a media card, click
All Music. Find and click a song.
- To use a voice
note that
you recorded, click
All Voice Notes. Find and click a voice
note.
- To use a
preloaded alert, click
All Alerts. Find and click an alert.
-
Press the
key >
Save.
Top
Find or hide an application icon
Depending on your
theme, you might not be able to hide some application icons.
About adding applications
Depending on your wireless service provider and region, you might have
the option to add or update applications using the
BlackBerry App World™ storefront, the
BlackBerry®
Desktop Software, or the Application Center. You might also be able to download
applications from a web page (try visiting
mobile.blackberry.com from your
BlackBerry
device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your
wireless service provider.
BlackBerry App World
If you have
BlackBerry App World on your device, you can search for and download games, social
networking applications, personal productivity applications, and much more.
Using an existing
PayPal® account, you
can buy and download items over the wireless network to your device.
To download
BlackBerry App World, visit
www.blackberryappworld.com.
For more information about managing applications using
BlackBerry App World, click the
App World icon. Press the
key
>
Help.
BlackBerry Desktop Software
If you have the
BlackBerry Desktop Software installed on your computer, you can connect your device to your
computer to add, update, remove, or restore applications. You can also add
applications to your device that you have downloaded to your computer, without
having to use the wireless network.
To download the
BlackBerry Desktop Software, visit
www.blackberry.com/desktop.
For more information about managing applications using the
BlackBerry Desktop Software, see the Help in the
BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add,
update, or return to the previous version of a select number of applications
that are hosted by your wireless service provider. Depending on your wireless
service provider, this feature might not be available.
For more information about managing applications using the Application
Center, click the
Application Center icon. Press the
key
>
Help.
Top
Add or change your signature
Depending on your
wireless service plan, this feature might not be
supported.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options.
- For a work email
account, click
Email Preferences. If the
Message Services field appears, change this
field to the appropriate email account. If the
Use Auto Signature check box is not
selected, select it. Place
your cursor in the field that appears.
- For a personal
email account, click
Email Account Management. Click an email
account. Press the
key >
Edit.
-
Type a signature.
-
Press the
key >
Save.
Your signature is
added to your email after you send it.
Top
Use a picture as your device wallpaper
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Browse to a picture.
-
Press the
key >
Set As Wallpaper.
Top
Supported audio and video file formats
Depending on your
BlackBerry® device
model and wireless service provider, some media file formats might not be
supported.
|
Type
|
File format
|
|
Audio
|
- AAC
- AMR
- FLAC
- MP3
- M4A
- OGG
- WMA
- WAV
|
|
Video
|
- 3GP
- 3GP2
- AVI
- ASF
- MP4
- MOV
- WMV
|
For information about codecs and
recommended video and audio file formats for your device, visit
www.blackberry.com/docs/smartphones
and click
Multimedia >
Media Types Supported on BlackBerry Smartphones.
Top
Transfer a file from your computer to your device using your device as
a USB memory drive
You must use the
BlackBerry®
Desktop Software
to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your
BlackBerry device
and your computer.
-
Connect your device to your computer using a USB cable.
-
Do one of the following:
- If you want to
transfer most types of files, in the dialog box that appears on your device,
select the USB Drive option.
- If you want to
transfer media files that are protected with DRM, in the dialog box that
appears on your device, select the media transfer option.
-
If necessary, type a password. Your device appears as a drive on
your computer.
-
Drag a file from a location on your computer to a folder on your
device.
To view the transferred file on your device, disconnect your device from
your computer and find the file.
Top
Open, close, or switch between tabs
Top
Reconcile email
over the wireless network
You can set the
Wireless Reconcile option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Select the
Wireless Reconcile check box.
-
Press the
key >
Save.
If your device is associated with a
Microsoft® Outlook® email
account, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
reconcile email
in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Top
Important keys
Front keys
|
Key
|
Name
|
Actions
|
|
|
Trackpad
|
- Slide your
finger to move around the screen.
- Press (click) to
select an item.
- Press and hold
to open a pop-up menu.
|
|
|
Menu
|
- Open a menu.
- Select a
highlighted menu item.
- Press and hold
to switch applications quickly.
|
|
|
Escape
|
- Return to the
previous screen.
- Close the menu.
|
|
Send
|
- Make a call.
- Answer a call.
|
|
End/Power
|
- End a call.
- Return to the
Home screen.
- Press and hold
to turn on or turn off your
BlackBerry®
device.
|
Top keys
Side keys
|
Key
|
Name
|
Actions
|
|
|
Convenience key
|
- Take a picture.
- Mute your music
when the flip is closed.
- You can also
customize this key.
|
Keyboard
|
Key
|
Name
|
Actions
|
|
|
Shift
|
Capitalize letters.
|
|
|
Alt
|
Type the alternate character on a key.
|
|
|
Symbol
|
Open the symbol list.
|
|
|
Backspace/Delete
|
Delete the previous character or a selected item.
|
|
|
Enter
|
Select an item.
|
|
|
Speakerphone
|
Turn on or turn off the speakerphone during a call.
|
Select
commands using pop-up menus
Pop-up menus are available in most applications, and appear in the
center of the screen. You can use the pop-up menu when you are viewing a
message, for example, to file, forward, or reply to the message.
- To
open a pop-up menu, click and hold an item on the screen.
- To
select a command, click the icon.
- To
see additional commands, click the
Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under
Related information at the bottom.
Use the Quick Access area to access popular options
|
Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
|
|
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
|
On the navigation bar, click
All.
|
|
Switch to another app
|
Press and hold the
key. Click an app.
Note: The other app might still be running in the background.
|
|
Open an app with a convenience key
|
Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
|
|
|
|
|
Use pop-up menus
|
Pop-up menus provide common available actions, and appear in
the center of the screen. For example, you can use the pop-up menu in a message
to file, forward, or reply to the message.
To open a
pop-up menu, press and hold the trackpad. To select a command, click the
trackpad.
|
|
Switch to the
Favorites,
Media,
Downloads, and
Frequent views
|
On the Home screen,
highlight
All on the navigation bar and slide
your finger on the trackpad right or left.
|
|
Add an app to the
Favorites view
|
Highlight an app on the Home screen or in a folder.
Press the key >
Mark as Favorite.
|
|
Change options for the Home screen such as the wallpaper
|
On the Home screen,
press the
key >
Options.
|
Applications
Get started with
some of these great applications.
|
|
Messages
Send emails, PIN messages, and more.
|
|
|
Text Messages
Send text messages.
|
|
|
Browser
Browse websites.
|
|
|
Media
See saved pictures, play songs, and more.
|
|
|
Camera (if supported)
Take pictures.
|
|
|
Instant Messaging
Chat with friends or colleagues.
|
|
|
Options
Set your device options. You can find more options in each
application menu.
|
|
|
Manage Connections
Set up wireless connections, such as a
Bluetooth®
connection.
|
|
|
Help
Find the user guide
here or click
Help
in a menu.
|
To
show or hide an icon, highlight the icon using the trackpad. Press the
key >
Show All or
Hide.
Top
Status indicators
| Home
screen
|
|
|
new notification
|
|
alarm set
|
|
|
unopened message count
|
|
BBM™
|
|
|
calendar reminder count
|
|
social feeds
|
|
|
missed call count
|
|
sending or receiving data
|
|
|
Wi-Fi® turned on
|
|
roaming
|
| Messages
|
|
|
unopened
|
|
opened
|
|
|
text message
|
|
sent message
|
|
|
attachment
|
|
message is sending
|
|
|
high priority
|
|
message not sent
|
|
|
draft
|
|
meeting invite
|
| Phone
|
|
|
missed call
|
|
received call
|
|
|
placed call
|
|
voice mail message
|
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a
new message, voice message, or feed, or they inform you of the status of
something, such as the battery or network connection. Indicators often appear
on app icons, new content within apps, and at the top of the Home screen.
|
Remove the new item indicator
|
Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
|
|
Remove the unopened message indicator
|
In
the Messages app, do one or more of the following:
- Open all of your
messages by clicking on them. If you cannot find all of your unopened messages
in your inbox, look in your messages folders.
- Mark a message
as opened. Highlight a message.
Press the key >
Mark Opened.
- Mark all
messages that are prior to a date as opened. Highlight a date field. Press the key >
Mark Prior Opened.
|
| Identify an indicator
|
- You might be
able to identify an indicator by seeing the icon of the application that the
indicator refers to. To see a complete list of applications on your device and
their icons, on the Home screen or in a folder, click the
Options icon.
Click Device >
Application Management.
- For a complete
list of
BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones.
Click your
device model, and then click the Icons and Indicators guide.
|
Feature availability
The following items affect the availability of features on your
BlackBerry® device. The
features discussed are meant as examples, and are not inclusive of every
feature that might or might not be available on your device.
|
Device model
|
Features such as GPS, the camera and video camera, and
network connection options are dependent on your device model. To find feature
specifications for your device model, visit
www.blackberry.com/go/devices.
|
|
Wireless service plan
|
You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for
you to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use
the browser service and instant messaging applications, and to send and receive
email messages and PIN messages.
For more information about your plan, contact your wireless
service provider.
|
|
BlackBerry Internet Service and
BlackBerry Enterprise Server
|
Once you have a data plan, you must set up your email
address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use some
browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it with the
BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a
BlackBerry® Enterprise Server.
Your administrator might set options that determine the features and settings
that are available on your device. To view the IT policies that have been set
by your administrator, on the Home screen or in a folder, click the
Options icon. Click
Security >
Security Status Information >
View IT Policy.
|
|
Wireless service provider
|
Features such as text messaging, location-based services,
and some phone features are dependent on your wireless service provider's
offerings. For more information, contact your wireless service provider.
|
|
Wireless network
|
The wireless network that your device is connected to might
affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are
available. Some wireless networks do not support features such as call
blocking, call forwarding, or cell broadcasting. For more information, contact
your wireless service provider.
|
Tips
Save time and maximize your efficiency with these quick tips.
Top
Tips: Finding apps
Look in a folder on your Home screen 
|
Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.
|
Make all hidden apps visible on the Home screen
|
On the Home screen,
press the
key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.
|
Search for an app
|
On the Home screen, start typing the application name.
|
Verify that the app is installed
|
On the Home screen
or in a folder, click the
Options
icon. Click Device >
Application Management. If the app is listed, it is installed on your BlackBerry® device.
|
Tips: Doing things quickly
For full instructions, click the links under
Related information at the bottom.
Use the Quick Access area to access popular options
|
Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
|
|
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
|
On the navigation bar, click
All.
|
|
Switch to another app
|
Press and hold the
key. Click an app.
Note: The other app might still be running in the background.
|
|
Open an app with a convenience key
|
Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
|
|
|
|
|
Use pop-up menus
|
Pop-up menus provide common available actions, and appear in
the center of the screen. For example, you can use the pop-up menu in a message
to file, forward, or reply to the message.
To open a
pop-up menu, press and hold the trackpad. To select a command, click the
trackpad.
|
|
Switch to the
Favorites,
Media,
Downloads, and
Frequent views
|
On the Home screen,
highlight
All on the navigation bar and slide
your finger on the trackpad right or left.
|
|
Add an app to the
Favorites view
|
Highlight an app on the Home screen or in a folder.
Press the key >
Mark as Favorite.
|
|
Change options for the Home screen such as the wallpaper
|
On the Home screen,
press the
key >
Options.
|
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a
new message, voice message, or feed, or they inform you of the status of
something, such as the battery or network connection. Indicators often appear
on app icons, new content within apps, and at the top of the Home screen.
|
Remove the new item indicator
|
Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
|
|
Remove the unopened message indicator
|
In
the Messages app, do one or more of the following:
- Open all of your
messages by clicking on them. If you cannot find all of your unopened messages
in your inbox, look in your messages folders.
- Mark a message
as opened. Highlight a message.
Press the key >
Mark Opened.
- Mark all
messages that are prior to a date as opened. Highlight a date field. Press the key >
Mark Prior Opened.
|
| Identify an indicator
|
- You might be
able to identify an indicator by seeing the icon of the application that the
indicator refers to. To see a complete list of applications on your device and
their icons, on the Home screen or in a folder, click the
Options icon.
Click Device >
Application Management.
- For a complete
list of
BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones.
Click your
device model, and then click the Icons and Indicators guide.
|
Tips: Extending battery life
For full instructions, click the links under
Related information at the bottom.
|
Set your
BlackBerry® device to turn on
and turn off automatically.
You can set your device to turn off while you aren't using
it for an extended period, like when you sleep. Data you receive when the
device is turned off automatically updates when the device turns on.
|
On the Home screen
or in a folder, click the
Options
icon.
Click
Device >
Auto
On/Off.
|
|
Set backlighting to remain on for a shorter period of time,
and lower its brightness
|
On the Home screen
or in a folder, click the
Options
icon.
Click
Display >
Screen
Display.
|
|
Turn off network connections you aren't using
|
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
a network connection to clear the check box.
|
|
Close apps when you are finished with them.
When you switch from one app to another,
some apps, such as the Browser app or the Music app,
run in the background, which uses battery power.
|
In an app, press the
key >
Close.
|
|
Switch your vibrating notifications to sound notifications
or LED notifications, lower the volume of your sound notifications, or select a
shorter ring tone
|
On the Home screen,
click the
Sound and Alert Profiles
icon.
Click
Change Sounds and Alerts.
|
|
Delete the original text from a reply message
|
When you are replying to a message, press the
key >
Delete Original Text.
|
|
If your device has a camera flash, turn off the flash
|
On the Home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the
flash off indicator appears.
|
|
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
|
Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the device.
|
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your
BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under
Related information at the bottom.
Check how much free storage space you have
|
On the Home screen
or in a folder, click the
Options
icon. Click
Device >
Storage.
|
Delete unneeded files
|
On the Home screen
or in a folder, click the
Files
icon. Find and highlight a file. Press the
key >
Delete.
|
Delete browsing history and clear the cache
|
On the Home screen, click the Browser icon. Press the
key >
Options. Go to the Clear Browsing Data section.
|
Reduce the amount of time
that your device stores email messages and calendar entries
|
On the Home screen, click the Messages icon or Calendar icon. Press the
key >
Options.
|
Stop storing sent messages on your device
|
On the Home screen, click the Messages icon. Press the
key >
Options >
Email
Preferences.
|
Receive only the first
section of long email messages, and choose whether to download more
|
On the Home screen, click the Messages icon. Press the
key >
Options >
Message Display and
Actions.
|
Store files on a media
card instead of the device
|
Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.
|
Reduce the size of pictures you take
|
On the Home screen, click the Camera icon. Press the
key >
Options.
|
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your
BlackBerry® device
from being compromised, such as avoiding leaving your device unattended.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
For full instructions, click the links under
Related information at the bottom.
|
Set a password
|
On the Home screen
or in a folder, click the
Options
icon.
Click
Security >
Password.
|
|
Encrypt contacts
and files
|
On the Home screen
or in a folder, click the
Options
icon.
Click
Security >
Encryption.
|
|
Back up your device data
|
Use the backup tool in the
BlackBerry®
Desktop Software to back up your device data.
To download
the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
|
Tips: Updating your software
Updated
BlackBerry®
Device Software and
BlackBerry®
Desktop Software are
released periodically, and you might be able to update the
software from either your computer or your smartphone.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
For full instructions, click the links under
Related information at the bottom.
| Check to see if there is updated
BlackBerry Device Software that you can download over the network
|
Depending on your device model, this feature might not be supported. On the Home screen
or in a folder, click the
Options
icon.Click
Device >
Software
Updates.
|
| Update your
BlackBerry Device Software from your computer
|
Connect your device to your computer
and on your computer, visit:
www.blackberry.com/software.
Click on
BlackBerry Device Software and follow the links to update your software.
|
| Set your
BlackBerry Desktop Software to check for updates automatically
|
For instructions, see the Help in
BlackBerry Desktop Software.
|
| Update your
BlackBerry Desktop Software
|
Visit
www.blackberry.com/desktopsoftware.
|
Visit the Setup application
The Setup
application helps you learn about navigation and typing, change options to
personalize your
BlackBerry® device, and
set up network connections, such as
Bluetooth® connections.
You can also set up email addresses
and social networking accounts. The Setup application should appear
automatically the first time that you turn on your device.
-
If the Setup application does not appear automatically, on the
Home screen or in a folder, click the
Setup icon.
-
Click a section to change options or to complete a short series of prompts that help you set the options.
Make it yours
Make your
BlackBerry® smartphone
your own by getting apps, transferring your files, and personalizing your settings.
Top
Your Home screen
Top
Switch themes
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Display >
Screen
Display.
- In the Theme section, click a theme.
- Click Activate.
To delete a theme, click the theme. Click
Delete.
Top
Use a picture as your device wallpaper
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Browse to a picture.
-
Press the
key >
Set As Wallpaper.
Top
Move an application icon
- On the Home screen or in an application folder, highlight an application icon.
- Press the Menu key.
- Perform one of the following actions:
- To move the application icon to a different location on the Home screen, click Move.
On the trackpad, slide your finger to the new location. Click the trackpad.
- To move the application icon into an application folder, click Move to folder.
Click an application folder.
- To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Top
Add, change, or delete a folder on the Home screen
Top
Find or hide an application icon
Depending on your
theme, you might not be able to hide some application icons.
Add a shortcut to your Home screen or Favorites view
You can add a
shortcut to give yourself quick access to items such as frequently
used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
- To
add a shortcut on the Home screen, press the
key >
Add to Home Screen.
- To
add a shortcut to your Favorites view, press the
key >
Mark as Favorite.
Set the number of icons that appear on the Home screen
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Accessibility.
-
Change the
Home Screen Grid Layout field.
-
Press the
key >
Save.
Top
Change what happens when you type on the Home screen
Depending on your
typing input language, you might not be able to use shortcut keys to open
applications.
-
On the Home screen,
press the
key >
Options.
- To search your
BlackBerry®
device or the Internet when you type
on the Home screen, change the
Launch by Typing field to
Universal Search.
- To open
applications when you press shortcut keys, change the
Launch by Typing field to
Application Shortcuts.
-
Press the
key >
Save.
Top
Add a message that appears when your device is locked
When the flip is open and your BlackBerry®
device is locked, this text appears on the screen.
- On the Home screen
or in a folder, click the
Options
icon.
- Click Display > Message on Lock Screen.
- Type the text that you want to appear on the screen when your device is locked.
- Press the
key >
Save.
Get apps, music, ring tones, pictures, and videos
Top
About adding applications
Depending on your wireless service provider and region, you might have
the option to add or update applications using the
BlackBerry App World™ storefront, the
BlackBerry®
Desktop Software, or the Application Center. You might also be able to download
applications from a web page (try visiting
mobile.blackberry.com from your
BlackBerry
device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your
wireless service provider.
BlackBerry App World
If you have
BlackBerry App World on your device, you can search for and download games, social
networking applications, personal productivity applications, and much more.
Using an existing
PayPal® account, you
can buy and download items over the wireless network to your device.
To download
BlackBerry App World, visit
www.blackberryappworld.com.
For more information about managing applications using
BlackBerry App World, click the
App World icon. Press the
key
>
Help.
BlackBerry Desktop Software
If you have the
BlackBerry Desktop Software installed on your computer, you can connect your device to your
computer to add, update, remove, or restore applications. You can also add
applications to your device that you have downloaded to your computer, without
having to use the wireless network.
To download the
BlackBerry Desktop Software, visit
www.blackberry.com/desktop.
For more information about managing applications using the
BlackBerry Desktop Software, see the Help in the
BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add,
update, or return to the previous version of a select number of applications
that are hosted by your wireless service provider. Depending on your wireless
service provider, this feature might not be available.
For more information about managing applications using the Application
Center, click the
Application Center icon. Press the
key
>
Help.
Top
Transfer a file from your computer to your device using your device as
a USB memory drive
You must use the
BlackBerry®
Desktop Software
to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your
BlackBerry device
and your computer.
-
Connect your device to your computer using a USB cable.
-
Do one of the following:
- If you want to
transfer most types of files, in the dialog box that appears on your device,
select the USB Drive option.
- If you want to
transfer media files that are protected with DRM, in the dialog box that
appears on your device, select the media transfer option.
-
If necessary, type a password. Your device appears as a drive on
your computer.
-
Drag a file from a location on your computer to a folder on your
device.
To view the transferred file on your device, disconnect your device from
your computer and find the file.
Top
Transfer your media files from your computer to your device using
BlackBerry Desktop Software
With
the BlackBerry®
Desktop Software, you can
synchronize media files, including
iTunes playlists and
Windows Media® Player
playlists, to your
BlackBerry device.
To download
the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
-
Connect your device to your computer.
-
On your device, in the dialog box that appears, select any of the
file transfer options.
-
On your computer, open the
BlackBerry Desktop Software.
-
Click
the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the
BlackBerry Desktop Software.
Calls and sound profiles
Top
Change the
default volume for calls
Top
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for
volume, LED, vibration, and notification during calls.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Selected Profile.
- To change your ring
tone, click
Phone.
- To change
notifiers or reminders, click to expand a section. Click an option.
-
In the
Ring Tone,
Notifier Tone, or
Reminder Tone field, do one of the following:
- Click a tone.
- To use a song
that is on your
BlackBerry®
device or on a media card, click
All Music. Find and click a song.
- To use a voice
note that
you recorded, click
All Voice Notes. Find and click a voice
note.
- To use a
preloaded alert, click
All Alerts. Find and click an alert.
-
Press the
key >
Save.
Top
Add a contact alert
You can create
contact alerts that allow you to customize ring tones and alerts for calls and
messages from specific contacts or groups of contacts. When you receive a call
or message from the contact, your
BlackBerry® device
uses the assigned ring tone or alert, even if you select the Silent profile or
Vibrate Only profile. If you do not want to be notified with the assigned ring
tone or alert, you can select the All Alerts Off profile.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Contacts >
Add Contact Alert.
-
In the
Name field, type the name of the contact
alert.
-
In the
Contacts field, type the name of the contact.
-
Click a contact.
-
Change the ring tone and alert information for calls and messages.
-
Press the
key >
Save.
To delete a contact alert, highlight the contact alert that you want to
delete.
Press the
key >
Delete.
Set up speed dial for a contact
-
From the Home screen, press the Send key.
-
Press the
key >
View > Speed Dial List.
-
In the
Speed Dial Numbers list, click an unassigned
key.
-
Click a contact.
-
If necessary, click a phone number for the contact.
To
make a call using speed dial, from the Phone application, the Home screen, a
message, or a message list, press and hold the key that you assigned to the
contact.
Top
Add a contact picture for caller ID
-
On the Home screen, click the Contacts icon.
-
Highlight a contact.
-
Press the
key >
Edit.
-
Press the key >
Add Picture.
-
Find, highlight, and click a picture.
-
If necessary, move the crop
box to the portion of the picture that
you want
to use.
-
Press the key >
Crop & Save.
-
Press the
key >
Save.
Top
Typing and trackpad
Top
Set the cursor speed
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Keyboard.
-
Change
the
Key Rate field.
-
Press the
key >
Save.
Top
Set the trackpad sensitivity
You can set how the trackpad responds to
your touch. A high sensitivity level requires less pressure than a lower
sensitivity level.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Typing and Input > Trackpad Sensitivity.
-
Change
the
Horizontal Sensitivity
field and
Vertical Sensitivity field.
-
Press the
key >
Save.
Change your typing style
You can change how
your
BlackBerry® device recognizes what you type by selecting
a typing style.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Typing.
-
For a keyboard, do one of the following:
- To
turn off all typing assistance, change the
Style field to
Direct.
- To
set your device to suggest word predictions as you type, change the
Style field to
Predictive.
-
Press the
key >
Save.
Find more information
-
Help on your device: Find step-by-step
instructions in the user guide for your
BlackBerry® device. Click
Help on the Home screen or in an application
menu.
-
www.discoverblackberry.com: Find software,
applications, and accessories for your device.
-
Your wireless service provider web site:
Find information about your wireless network or wireless service plan.
-
www.blackberry.com/go/declarationofconformity: View
the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).
Top
Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Top
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Change your ring tone
|
From the Home screen, press the
 key. Press the
key >
Phone Ring Tones.
|
|
Check your voice mail
|
Press and hold
1.
|
Send an incoming call to voice mail when the flip
is closed
|
Press and hold the
Volume Down key on the right side of your
BlackBerry® device.
|
|
Set up speed dial for a contact
|
From the Home screen or in the phone application, press and
hold the key that you would like to assign speed dial to.
|
|
Add an extension to a phone number
|
Press the
Alt key and
X. Type the extension number.
|
|
Type a letter in a phone number field
|
Press the
Alt key and the letter key.
|
|
Insert a plus sign (+) when typing a phone number
|
Press
O
|
|
Turn on or turn off the speakerphone during a call
|
Press the
key on the
keyboard.
|
|
Stop listening to a call with a wireless headset
|
Press the
key on the
keyboard.
|
|
Change the active phone number
|
From the Home screen, press the
key. Click your phone number at the top of the
screen. Click a phone number.
|
Top
Message shortcuts
In a message
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Reply to a message
|
Press
R
|
|
Reply to all in an email or a PIN message
|
Press
L
|
|
Forward a message
|
Press
F
|
|
File an email message
|
Press
I
|
|
View or hide the email address of a contact
|
Highlight the contact in the
To or
From field. Press
Q.
|
|
Move to the last cursor position after you close and reopen
a received email or PIN message
|
Press
G
|
|
Move to the next message
|
Press
N
|
|
Move to the previous message
|
Press
P
|
In your message inbox
|
Open a message
|
Press the
key.
|
|
Compose a message from a message inbox
|
Press
C
|
|
Mark a message as opened or unopened
|
Press the
Alt key and
U.
|
|
Add a flag to a message
|
Press
W
|
|
View all flagged messages
|
Press the
Alt key and
F.
|
|
View received messages and received call logs
|
Press the
Alt key and
I.
|
|
View sent messages
|
Press the
Alt key and
O.
|
|
View voice mail messages
|
Press the
Alt key and
V.
|
|
View text messages
|
Press the
Alt key and
S.
|
|
View call logs
|
Press the
Alt key and
P.
|
|
View all your messages
|
Press the
key.
|
Move around your message inbox
|
Move up a screen
|
Press the
Shift key and the
Space key.
|
|
Move down a screen
|
Press the
Space key.
|
|
Move to the top of a message inbox
|
Press
T
|
|
Move to the bottom of a message inbox
|
Press
B
|
|
Move to the next unopened item
|
Press
U
|
|
Move to the next related message
|
Press
J
|
|
Move to the previous related message
|
Press
K
|
Top
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Search for text in a file or an attachment
|
Press
F
|
|
Move to the last cursor position after closing and reopening
a file or an attachment
|
Press
G
|
In a spreadsheet
|
Move to a specific cell
|
Press
G
|
|
View the content of a cell
|
Press the
Space key
|
|
Switch worksheets
|
Press V. Click a worksheet.
|
|
View or hide columns or rows
|
Press
H
|
In a presentation
|
Switch presentation views
|
Press
M
|
|
Move to the next slide when viewing a presentation in slide
view
|
Press
N
|
|
Move to the previous slide when viewing a presentation in
slide view
|
Press
P
|
|
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and slide view
|
Press
G
|
Typing
shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period
|
Press the
Space key twice. The next letter is
capitalized.
|
Insert an at sign (@) or a period (.) in an email address
field
|
Press the
Space key.
|
Capitalize a letter
|
Press and hold the letter key until the capitalized letter
appears.
|
Turn on CAP lock
|
Press the
Alt key and the
Right Shift key. To turn off CAP lock,
press the
Left Shift key or
Right Shift key.
|
Type a symbol
|
Press the
Symbol key. Type the letter that appears
below the symbol.
|
Type the alternate character on a key
|
Press the
Alt key and the character key.
|
Type an accented or special character
|
Press and hold the letter key
and, on the trackpad, slide your finger left or right. For example, to type ü,
press and hold
U and slide your finger left until ü
appears. Release the letter key when the accented or special character
appears.
|
Type a number in a text field
|
Press and hold the
Alt key and press the number key.
|
Type a number in a number field
|
Press a number key. You do not need to press the Alt key.
|
Turn on NUM lock
|
Press the
Alt key and the
Left Shift key. To turn off NUM lock,
press the
Left Shift key or
Right Shift key.
|
Highlight a line of text
|
Press the
Left Shift key or
Right Shift key and, on the trackpad,
slide your finger up or down.
|
Highlight text character by character
|
Press the
Left Shift key or
Right Shift key and, on the trackpad,
slide your finger left or right.
|
Cut highlighted text
|
Press the
Left Shift key or
Right Shift key and the
Backspace/Delete key.
|
Copy highlighted text
|
Press the
Alt key and click the trackpad.
|
Paste text
|
Press the
Left Shift key or
Right Shift key and click the
trackpad.
|
Media shortcuts
Audio and video files
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Pause an audio or video file
|
Press the
 key on the top of your
BlackBerry® device.
|
|
Resume playing an audio or video file
|
Press the
key.
|
|
Play the next song
|
Press and hold the
Volume Up key on the right side of
your device.
|
|
Play the previous song
|
Press and hold the
Volume Down key on the right side of
your device.
|
|
Turn on the audio boost feature if you are using a headset
|
When you are playing an audio or video file, press the
Volume Up key until you reach the
highest volume setting, and then press the
Volume Up key again four times
quickly.
|
Pictures
|
Zoom in
|
Press
I
|
|
Zoom out
|
Press
O
|
|
Pan up
|
Press
2
|
|
Pan down
|
Press
8
|
|
Pan right
|
Press
6
|
|
Pan left
|
Press
4
|
|
Rotate
|
Press
L
|
Camera and video camera
|
Zoom in before you take a picture or record a video
|
Press the
Volume Up key.
|
|
Zoom out before you take a picture or record a video
|
Press the
Volume Down key.
|
|
Take a picture
|
Press the
Convenience key on the right side of
your device.
|
Browser shortcuts
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
|
Insert a period (.) in the web address field
|
Press the
Space key.
|
|
Insert a slash mark (/) in the web address field
|
Press the
Shift key and the
Space key.
|
|
Stop loading a web page
|
Press the
Escape key.
|
|
Close the browser
|
Press and hold the
Escape key.
|
On a web page
|
Quickly switch between tabs
|
Press
W
|
|
Zoom in to a web page
|
Press
I
|
|
Zoom out from a web page
|
Press
O
|
|
Go to the start page
|
Press
G
|
|
Return to the home page
|
Press
H
|
|
Open the bookmark list
|
Press
K
|
|
Add a bookmark
|
Press
A
|
|
View a list of web pages that you have visited recently
|
Press
Y
|
|
Refresh a web page
|
Press
R
|
|
Find text on a web page
|
Press
F. To find the next instance of the
text, press
V.
|
|
Open the browser options
|
Press
S
|
Move around a web page
|
Move up a screen
|
Press the
Shift key and the
Space key.
|
|
Move down a screen
|
Press the
Space key.
|
|
Move to the top of a web page
|
Press
T
|
|
Move to the bottom of a web page
|
Press
B
|
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.
|
Schedule an appointment
|
Press
C
|
|
Change to Agenda view
|
Press
A
|
|
Change to Day view
|
Press
D
|
|
Change to Week view
|
Press
W
|
|
Change to Month view
|
Press
M
|
|
Move to the next week, month,
or day in Agenda view
|
Press the
Space key.
|
|
Move to the previous week, month, or day in Agenda view
|
Press the
Shift key and the
Space key.
|
|
Move to the current date
|
Press
T
|
|
Move to a specific date
|
Press
G
|
Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Search for an item on your
BlackBerry® device
|
Start typing on the Home screen.
|
|
Search for a contact in a list of contacts
|
Type part or all of a contact name, or type initials
separated by a space.
|
|
Search for text in a message
|
Press
S
|
|
Search for text in a file or an attachment
|
Press
F
|
|
Search for text on a web page
|
Press
F
|
|
Search for text in a presentation
|
Press
F
|
Note: You can change what happens when you type on the Home
screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Top
Map shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map
|
Press I
|
Zoom out from a map
|
Press O
|
Move to the next direction on a route
|
Press N
|
Move to the previous direction on a route
|
Press P
|
Troubleshooting: Shortcuts
Top
I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
Try changing the typing input language.
Top
Phone
Top
Phone basics
Top
Find your phone number
Do one of the following:
- To view your active phone number, from the Home screen, press the
key.Your phone
number appears at the top of the screen.
- If you have
multiple phone numbers associated with your
BlackBerry® device, to view a
list of your phone numbers, from the Home screen, press the
key.Click the phone
number at the top of the screen. If your wireless service plan supports
text messaging, the first phone number in the list is the phone number that you
use to send and receive text messages.
Top
Make a call
Top
Answer a call
Press the
key.
To end a call, press the
key.
Top
Answer a second call
Depending on your wireless service provider and wireless
network, this
feature might not be supported.
During a call, press the
key.
- To answer the incoming call and place the current call on hold, click Answer - Hold Current.
- To answer the incoming
call and end the current call, click Answer - Drop Current.
To return to the first call,
press the
key >
Swap or
Flash.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for
volume, LED, vibration, and notification during calls.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Selected Profile.
- To change your ring
tone, click
Phone.
- To change
notifiers or reminders, click to expand a section. Click an option.
-
In the
Ring Tone,
Notifier Tone, or
Reminder Tone field, do one of the following:
- Click a tone.
- To use a song
that is on your
BlackBerry®
device or on a media card, click
All Music. Find and click a song.
- To use a voice
note that
you recorded, click
All Voice Notes. Find and click a voice
note.
- To use a
preloaded alert, click
All Alerts. Find and click an alert.
-
Press the
key >
Save.
Top
Mute a call
During a call, on the screen, click
Mute.
To turn off mute, on the screen, click
Mute Off.
Top
Place a call on
hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
During a call, press the
key >
Hold.
To resume a call, press the
key >
Resume.
Turn on the speakerphone
CAUTION:
Do not hold the
BlackBerry® device near your
ear while you use the speakerphone. Hearing damage can occur. For more
information, see the
Safety and Product Information booklet for your device.
During
a call, press the
key on the
keyboard.
Top
Dial an extension
- Press the X key.
- Type the extension number.
Top
Dial using numbers or letters
When you type a
letter in a phone number, your
BlackBerry® device dials the
number that is associated with the letter on a conventional phone keypad.
-
To type a number, press a number key.
-
To type a letter, press and hold the
Alt key. Press the letter key.
Switch applications during a call
During a call,
press the
key >
Switch Application.
Note: If you switch to a different application and you want to end the call, press the
key.
Top
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or
to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Top
Emergency calls
Top
About emergency calls and Emergency Callback Mode
If you are outside of a wireless coverage area and the SOS wireless
coverage indicator appears at the top of the screen, you can
call only
emergency numbers. Your
BlackBerry® device is designed to allow emergency calls
even when your device is locked. Depending on your device model and the
wireless network that your device is connected to, your device is also designed
to allow emergency calls when the SIM card is not inserted. If the connection
to the wireless network is turned off when you initiate an emergency call, your
device is designed to connect to the wireless network automatically. You can make emergency calls by typing
only official emergency access numbers (for example,
911 or 112).
Note: You should not rely on any wireless device for essential
communications, including medical emergencies. Emergency numbers may vary by
location and emergency calls may be blocked or impeded by network,
environmental, or interference issues.
If your device is connected to a CDMA network, when you end an emergency
call, your device enters Emergency Callback Mode. This mode allows the
operator to call you back or find your approximate location. Depending on
your wireless service provider, Emergency Callback Mode is active for 5
minutes or until you make a non-emergency call. In Emergency Callback
Mode, you cannot send and receive messages or browse web pages.
If your device supports GPS and you make an emergency call, an
emergency operator might be able to use GPS technology to find your
approximate location.
Top
Make an emergency call
Top
Volume
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Change the
default volume for calls
Top
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
- During a call, press the key > Enhance Call Audio.
- Select a Boost Bass or Boost Treble option.
Improve sound quality for all calls
Top
Voice mail
Top
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
Top
Check your voice
mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
-
From the Home screen, press the
key.
-
Press the key > Call
Voice Mail.
Change the voice mail access number and password
If a voice mail access number is not already set on your
BlackBerry® device, you can
type the access number for a different voice mail system.
Note: If you change the voice mail password on your device, you must
also call your voice mail system to change the password there. Otherwise, the
password for your voice mail is not updated in your voice mail system.
-
From the Home screen, press the Send key.
-
Press the
key >
Options >
Voice Mail.
-
Type a voice mail access number and a password.
-
Press the
key >
Save.
Top
Change how many times your device rings before the call goes to voice
mail
To change how many
times your
BlackBerry®
device rings before the call is forwarded to voice mail, you must call your
wireless service provider's voice mail system. Each wireless service provider
has a different voice mail system. For more information, contact your wireless
service provider.
-
Call your wireless service provider's voice mail system.
-
Listen to your options and follow the audible prompts.
Available voice commands
|
Voice command
|
Description
|
|
"Call <contact name or phone number>"
|
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth
enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
|
|
"Call <contact name> <phone number type>"
|
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.
|
"Call extension <extension number>"
|
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
|
"Check my phone number"
|
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
|
"Check signal strength"
|
Say this voice command to check your wireless coverage level.
|
"Check network"
|
Say this voice command to check the wireless network that your device is connected to.
|
"Check battery"
|
Say this voice command to check the battery power level.
|
"Repeat"
|
Say this voice command to have the last voice prompt repeated to you.
|
"Cancel"
|
Say this voice command to close the voice dialing application.
|
Speed dial
Top
Set up speed dial for a contact
-
From the Home screen, press the Send key.
-
Press the
key >
View > Speed Dial List.
-
In the
Speed Dial Numbers list, click an unassigned
key.
-
Click a contact.
-
If necessary, click a phone number for the contact.
To
make a call using speed dial, from the Phone application, the Home screen, a
message, or a message list, press and hold the key that you assigned to the
contact.
Top
Change the contact that is assigned to a speed dial
key
-
From the Home screen, press the
key.
- Press the
key >
View > Speed Dial List.
- Highlight a contact or phone
number.
- Press the
key.
- To change the contact that is assigned to a
speed dial key, click Edit. Click a new contact.
- To
assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.
- To delete the contact from the
Speed Dial Numbers list, click
Delete.
Call waiting, call forwarding, and call blocking
Top
Turn on call
waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
-
From the Home screen, press the
key.
- Press the key >
Options > Call Waiting.
- Select the Enabled check box.
- Press the
key >
Save.
To turn off call waiting, clear the
Enabled check box.
Top
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry®
device.
You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Top
Forward
calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
- From the Home screen, press the
key.
- Press the
key >
Options >
Call
Forwarding.
- To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.
- To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.
- Press the
key >
Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the
Forward Calls field to
Never.
Top
Add, change, or delete a call forwarding number
Top
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless
network, this
feature might not be supported.
Top
Block
calls
To perform this task, your BlackBerry® device must use a SIM card,
and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
- From the Home screen, press the
key.
- Press the
key >
Options >
Call
Barring.
- Highlight a call blocking option.
- Press the key > Enable.
- Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the
key >
Disable.
Top
Change the call
blocking password
- From the Home screen, press the
key.
- Press the
key >
Options >
Call
Barring.
- Press the key > Change Password.
Top
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless
network, this
feature might not be supported.
Top
About fixed
dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages
to contacts that appear in your fixed dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless
network, this
feature might not be supported.
Top
Turn on fixed
dialing
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
- From the Home screen, press the
key.
- Press the
key >
Options >
FDN Phone
List.
- Press the key > Enable FDN Mode.
- Type your PIN2 code.
- Press the
key on the keyboard.
To turn off fixed dialing, press the
key >
Disable FDN Mode.
Top
Add, change, or delete a contact in your fixed dialing list
Top
About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.
Top
Set the default
country code and area code
Top
Set options for dialing extensions
-
From the Home screen, press the
key.
- Press the
key >
Options >
Smart
Dialing.
- In the Number field, type the main phone number for an organization.
- In the Wait For field,
set how long your BlackBerry® device waits before dialing an
extension.
- In the Extension Length field, set the default length for
extensions.
- Press the
key >
Save.
Top
Conference calls
Top
About conference calls
You can create two types of conference calls with your
BlackBerry® device. If your organization or a conferencing service
has provided you with a conference call bridge number, you can create
conference call meetings in the calendar on your device or
computer. Conference call meetings allow participants who have a
BlackBerry device to
enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge
number, you can create a conference call by calling other contacts
and joining the calls together.
Top
Make a conference
call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
- During a call,
press the key >
Add Participant.
- Type a
phone number or highlight a contact.
- Press the
key.
- During the new call, press the
key to join your first contact to the conference call.
- To join another contact to the call, repeat steps 1 to 4.
Top
Create a phone number link for a conference call
- Type a phone number for the conference call bridge.
- Type X and the access code.
Top
Speak privately
with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
- During a
conference call, press the key > Split Call.
- Click a contact.
To return to the conference call, press the
key >
Join Conference.
Top
Disconnect a
contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
- During a
conference call, press the key > Drop Call.
- Click a contact.
Top
Leave a
conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.
During a
conference call, press the
key >
Transfer or
Flash.
Top
Call logs
Top
About call
logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the
call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless
service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.
You can also add notes
to call logs or send call logs as email messages. Unless you delete
a call log, it is stored on your BlackBerry®
device for 30
days.
Top
Send a call log
-
From the Home screen, press the
key.
-
Highlight a call log.
-
Press the
key >
View > History.
- Highlight a call log
-
Press the key >
Forward.
Top
Delete call logs
-
From the Home screen, press the
key.
- Do one of the following:
- To delete a
single call log, highlight a call log.
- To delete a range
of call logs, highlight a call log. Press and hold the
Shift key. On the trackpad, slide your
finger up or down. Release the
Shift key.
-
Press the
key >
Delete.
Top
Add, change, or delete call log notes
-
From the Home screen, press the
key.
-
Highlight a call log.
-
Press the
key >
View > History.
-
Click a call log.
-
Press the
key.
- To add notes,
click
Add Notes. Type call notes.
- To change notes,
click
Edit Notes. Change the call notes.
- To delete notes,
click
Edit Notes. Press the
key >
Clear Field.
-
Press the
key >
Save.
Top
View or hide call logs in the Messages
application
Top
Multiple phone numbers
Top
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry®
device, you can switch the phone number that you use as your active phone number.
You have multiple phone numbers associated with your device if one of the following situations applies:
- Your device uses a SIM card and your SIM card supports more than one phone number.
- Your wireless service provider has set up your device to support more than one phone number.
- Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client
phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging,
the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Top
Switch the active phone number
-
From the Home screen, press the
key.
-
Click
your phone number at the top of the screen.
-
Click the phone number that you want to set as the active phone
number.
Top
Phone options
Top
Turn on dialing from the Lock screen
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Password.
- Select the Allow Outgoing Calls While Locked check box.
- Press the
key >
Save.
Top
Sort phone numbers or contacts on the Phone screen
- From the Home screen, press the
key.
-
Press the
key >
Options >
Call Logs and
Lists.
- To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
- To sort contacts alphabetically by contact name, change the Phone List View field to Name.
- To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
- Press the
key >
Save.
Top
Hide or display your phone number when you make calls
Top
Turn off the prompt that appears before you delete items
You can turn off the
prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
-
On the Home screen, click the application icon for an application that prompts you before you delete items.
-
Press the
key >
Options.
-
If necessary, click
General Options.
-
Clear the
Confirm Delete check box.
-
Press the
key >
Save.
Change
how you answer or end calls with the holster
-
From the Home screen, press the
key.
-
Press the
key >
Options >
In-call Settings.
- To
answer calls automatically when you remove your
BlackBerry®
device from the holster, change the
Auto Answer Calls field to
Out of Holster.
- To
stop answering calls automatically when you remove your device from the
holster, change the
Auto Answer Calls field to
Never.
- To
end calls automatically when you insert your device in the holster, change the
Auto End Calls field to
Into Holster.
- To
stop ending calls automatically when you insert your device in the holster,
change the Auto End Calls field to
Never.
-
Press the
key >
Save.
Top
Reset a call
timer
Top
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Top
Turn on hearing aid mode
Top
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive
calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.
Top
Turn on
TTY support
- From the Home screen, press the
key.
- Press the key > Options > TTY.
- Change the TTY field to On.
- Press the
key >
Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the
TTY field to
Off.
Top
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Change your ring tone
|
From the Home screen, press the
key. Press the
key >
Phone Ring Tones.
|
|
Check your voice mail
|
Press and hold
1.
|
Send an incoming call to voice mail when the flip
is closed
|
Press and hold the
Volume Down key on the right side of your
BlackBerry® device.
|
|
Set up speed dial for a contact
|
From the Home screen or in the phone application, press and
hold the key that you would like to assign speed dial to.
|
|
Add an extension to a phone number
|
Press the
Alt key and
X. Type the extension number.
|
|
Type a letter in a phone number field
|
Press the
Alt key and the letter key.
|
|
Insert a plus sign (+) when typing a phone number
|
Press
O
|
|
Turn on or turn off the speakerphone during a call
|
Press the
key on the
keyboard.
|
|
Stop listening to a call with a wireless headset
|
Press the
key on the
keyboard.
|
|
Change the active phone number
|
From the Home screen, press the
key. Click your phone number at the top of the
screen. Click a phone number.
|
Top
Troubleshooting: Phone
Top
I can't make or receive calls
Try the following actions:
- Verify that your BlackBerry® device is connected to the wireless network.
- Verify that your wireless service plan includes phone or voice services.
- If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
- If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
- If you're not receiving calls, verify that call blocking and call forwarding are turned off.
- Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
- If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Top
My phone number appears as Unknown in the Phone application
If your
BlackBerry® device uses a SIM
card, try changing the phone number on your SIM card to change how your phone
number appears in the Phone application.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
Advanced System Settings >
SIM Card.
- Highlight the phone number.
- Press the key >
Edit SIM Phone Number.
- Type your phone number.
- Click
OK.
Top
I can't check my voice mail
Try the following actions:
- If you have more than one phone number associated with your BlackBerry® device and you're trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.
Check the voice mail for your alternate phone number.
- You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
Top
I can't make calls using a voice command
Try the following actions:
- Verify that your BlackBerry® smartphone is connected to the wireless network.
- If you're using
a
Bluetooth® enabled device,
such as a hands-free car kit or wireless headset, verify that the
Bluetooth enabled device supports this feature
and that you have paired the
Bluetooth enabled device with your
BlackBerry smartphone.
- Verify that the
language that you use to say voice commands is the same as the voice dialing
language that you have set in the language options. Certain languages might not
be supported.
Top
I can't change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Top
Some features aren't available on my device
The availability of certain features on your
BlackBerry® device might be
affected by items such as your device model and wireless service plan.
Depending on your messaging service plan, some features or options
might not be available in the message options on the Email Preferences screen.
If your email account uses a
BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set
an option for you, a lock indicator appears beside the option field.
For more information about the features that are available on your
device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Top
Voice commands
Top
Perform an action using a voice command
- On the Home screen or in a folder, click the Voice Dialing icon.
- After the beep, say a voice command.
Top
Available voice commands
|
Voice command
|
Description
|
|
"Call <contact name or phone number>"
|
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth
enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
|
|
"Call <contact name> <phone number type>"
|
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.
|
"Call extension <extension number>"
|
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
|
"Check my phone number"
|
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
|
"Check signal strength"
|
Say this voice command to check your wireless coverage level.
|
"Check network"
|
Say this voice command to check the wireless network that your device is connected to.
|
"Check battery"
|
Say this voice command to check the battery power level.
|
"Repeat"
|
Say this voice command to have the last voice prompt repeated to you.
|
"Cancel"
|
Say this voice command to close the voice dialing application.
|
Change the language for voice commands
When you change the language for voice commands, you change the
language for voice prompts and the language that you use to make a voice
command.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Language.
-
Change the
Voice Dialing Language field.
-
Press the
key >
Save.
Top
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Call Management >
Voice
Dialing.
- Set the Choice Lists field to Always Off.
- Press the
key >
Save.
Change the options for voice prompts
After you say a
voice command, voice prompts might prompt you for further information or
clarification, or voice prompts might read out instructions that appear on the
screen.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Call Management >
Voice
Dialing.
- To turn off
voice prompts, change the
Audio Prompts field to
No Prompts.
- To turn on voice
prompts, change the
Audio Prompts field to
Basic Prompts.
- To turn on voice
prompts and to have the voice prompts read out instructions that appear on the
screen, change the
Audio Prompts field to
Detailed Prompts.
-
Press the
key >
Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Call Management >
Voice
Dialing.
- In the Voice Adaptation section, click Start.
- Complete the instructions on the screen.
Troubleshooting: Voice dialing
Top
I can't make calls using a voice command
Try the following actions:
- Verify that your BlackBerry® smartphone is connected to the wireless network.
- If you're using
a
Bluetooth® enabled device,
such as a hands-free car kit or wireless headset, verify that the
Bluetooth enabled device supports this feature
and that you have paired the
Bluetooth enabled device with your
BlackBerry smartphone.
- Verify that the
language that you use to say voice commands is the same as the voice dialing
language that you have set in the language options. Certain languages might not
be supported.
Top
My device doesn't recognize names or numbers in voice commands
Try the following actions:
- Say the first name and the last name of your contact.
- Improve voice recognition of numbers.
Top
Messages
Top
Email
Top
Set up an email address
- On the Home screen, click the Setup icon.
- In the Setup section, click the Email Accounts icon.
- Follow the
screens to set up your email address.
When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
- Internet Mail Account: Use this option to associate your
BlackBerry® device with one or
more existing email accounts (for example,
Google
Mail™ or Windows Live™
Hotmail®) or to create a new email address for your device.
- Enterprise Account: If your administrator gave you an enterprise activation password, use this
option to associate your device with your work email account using the
BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google
Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Top
Composing and sending email
Top
Send an email
-
On the Home screen, click the Messages icon.
-
Press the key >
Compose Email.
-
In the
To field, type an email address or a contact
name.
-
Type a message.
-
Press the key
>
Send.
Top
Resend a message
You cannot change a
text message before you resend it.
Reply to or forward an email or PIN message
In a message, press the
key.
- To reply to a
message, click
Reply or
Reply to All.
- To forward a
message, click
Forward or
Forward As.
Top
Check spelling
Top
Save a draft of a message
When you are composing a message, press the
key >
Save Draft.
Top
Attach a file to an email
To attach a file that
is saved on your organization's network, your email account must use a
BlackBerry® Enterprise Server
that supports this feature. For more information, contact your administrator.
When you are composing an email, press the
key >
Attach >
File.
- To attach a file
that is saved on your
BlackBerry device or media card, find and click
the file.
- To attach a file
that is saved on your organization's network, press the
key >
Go To. Find and click the file. If
necessary, type the credentials that you use to connect to your organization's
network.
Top
Attach a contact card to a message
You can attach a
contact card to an email,
a PIN message, or a text message.
-
When you are composing a message, press the
key >
Attach >
Contact.
-
Find and highlight a contact.
-
Press the key >
Continue.
Add or change your signature
Depending on your
wireless service plan, this feature might not be
supported.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options.
- For a work email
account, click
Email Preferences. If the
Message Services field appears, change this
field to the appropriate email account. If the
Use Auto Signature check box is not
selected, select it. Place
your cursor in the field that appears.
- For a personal
email account, click
Email Account Management. Click an email
account. Press the
key >
Edit.
-
Type a signature.
-
Press the
key >
Save.
Your signature is
added to your email after you send it.
Top
Change the email address that you use to send messages or meeting
invitations
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Advanced System Settings >
Default Services.
-
Change the
Messaging (CMIME) field or the
Calendar (CICAL) field.
-
Press the
key >
Save.
Top
Delete the disclaimer from an email
If your email
account uses a
BlackBerry® Enterprise Server
that supports this feature, the
BlackBerry Enterprise Server might add a
disclaimer to your email after you send it.
When you are composing an email, press the
key >
Remove Disclaimer.
To add the disclaimer again, press the
key >
Add Disclaimer.
Delete the original text from a reply message
When you are replying to a message, press the
key >
Delete Original Text.
Top
Set the importance level for an email or PIN message that you send
-
When you are composing an email or PIN message, press the
key >
Options.
-
Change the
Importance field.
-
Press the
key >
Save.
Top
Blind carbon copy a contact
You can blind carbon
copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the
key >
Add Bcc.
Stop a message from sending
You can stop a
message from sending only if a clock icon appears beside the message.
-
On the Home screen, click the Messages icon.
-
Highlight the message.
-
Press the
key >
Delete.
Viewing and replying to email
Top
About email account icons
Depending on your wireless service plan or administrator, you might be able to associate
your
BlackBerry® device with a work email account and one or
more personal email accounts. If you associate your device with more than one
email account, multiple email account icons might appear on your device, in
addition to the main Messages icon. For more information about associating your
device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link
under
Email Setup.
Depending on your theme, a separate icon might appear for text messages.
Top
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
- In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
- Type the text.
- Press the Enter key.
To search for the next instance of the text, press the
key >
Find Next or
Find Next on Page.
Top
View email in
plain text format
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Clear the
Enable HTML Email check box.
-
Press the
key >
Save.
Top
View an address instead of a display name
In a message, press the
key >
Show Address.
To view the display name again, press the
key >
Show Name.
Top
Mark a message as opened or unopened
On the Home screen, click the
Messages icon.
- To mark a
message as opened or unopened, highlight the message.
Press the key >
Mark Opened or
Mark Unopened.
- To mark all
messages that are prior to a specific date as opened, highlight a date field. Press the key >
Mark Prior Opened.
Top
Save a message
Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.
On the Home screen, click the
Messages icon.
- To save an email or PIN message, highlight an email or PIN message. Press the
key >
Save.
- To save a text message, open a conversation and highlight a text message. Press the key > Save Message.
Top
Delete a message
Note: Email messages that you delete using the Delete Prior menu item are not
deleted from the email application on your computer during email
reconciliation.
Top
About flags
You can add flags to email
that you receive or send as a reminder to you or the recipients to follow up
with the messages. You can use flags of different colors, add follow-up notes,
and set due dates so that your
BlackBerry® device reminds you to return to the email.
If wireless email reconciliation is turned on and your email account
uses a
BlackBerry® Enterprise Server
that supports flags, changes that you make to flags on your device should be
reflected in the email application on your computer. Likewise, changes that you
make to flags in the email application on your computer should be reflected on
your device.
If wireless email reconciliation is turned off, you can still manage
flags for email
on your device.
Top
Add, change, or remove a flag
When you are composing or viewing an email,
press the
key.
- To add a flag,
click
Flag for Follow Up. Set the flag
properties.
Press the
key >
Save.
- To change a
flag, click
Flag Properties. Change the flag properties.
Press the
key >
Save.
- To remove a
flag, click
Clear Flag.
Note: If you make changes to a flag in an email
that you sent, the changes are reflected only on your
BlackBerry® device
and are not sent to the recipient.
Top
Change how a message inbox displays messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
- To change the
order of the subject line and sender, change the
Display Order field.
- To change how
messages are separated, change the
Separators field.
- To change how many messages can fit on the screen, change the Display Message Header On field.
-
Press the
key >
Save.
Top
Group email by
subject
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Display Style field to
Group by Subject.
-
Press the
key >
Save.
To stop grouping email by
subject, change the
Display Style field to
Single Messages.
Top
Use color to differentiate work messages from other messages
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Display >
Message Categorization.
-
In the
Message Outline Colors section, do any of the
following:
- To set an
outline color for email that is sent to your
BlackBerry device through a
BlackBerry Enterprise Server, change the
Enterprise Messages field.
- To set an
outline color for your other messages, change the
Other Messages field.
-
Press the
key >
Save.
Note: PIN messages might use the outline color that you have set for your
work email. For more information, contact your administrator.
Top
Hide sent messages from the message inbox
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Select the
Hide Sent Messages check box.
-
Press the
key >
Save.
Top
Hide messages from the Messages application
You can prevent
messages from specific email accounts from appearing in the Messages
application. You can also set a separate icon to appear on the Home screen for
text messages. Depending on your theme, a separate icon might already appear by
default.
-
On the Home screen, click the Messages icon.
-
Press the key >
Options >
Inbox Management.
- To hide messages
from specific email accounts, in the
Email Accounts section, clear the check box
beside one or more email accounts.
- To hide text
messages, in the
Other Message Types section, clear the
Text Messages check box.
-
Press the
key >
Save.
Filing email
Top
About synchronization of email folders
You can add, change, or delete email folders in the email application on
your computer or in the Messages application on your
BlackBerry® device.
If wireless email reconciliation is turned on and your email account
uses a
BlackBerry® Enterprise Server
that supports this feature, changes that you make to email folders are
synchronized over the wireless network.
If wireless email reconciliation is turned off or is not available for
your device, you can make folder changes in the email application on your
computer and then reconcile the changes to your device using the email settings
tool of the
BlackBerry®
Desktop Software.
For more information about email reconciliation, see the Help in the
BlackBerry Desktop Software.
Top
File an email
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Highlight an email.
-
Press the key >
File.
-
Highlight a folder.
-
Press the key >
File.
Top
Add, move, rename, or delete an email folder
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
View
Folder.
-
Highlight a folder.
-
Press the
key.
- To add a folder,
click
Add Folder.
- To move a
folder, click
Move Folder. Click the new location.
- To rename a
folder, click
Rename Folder.
- To delete a
folder, click
Delete Folder.
Top
Forward messages from a specific email folder
to your device
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Press the
key >
Folder
Redirection.
-
Select the check box beside an email folder.
-
Press the
key >
Save.
Note: If you click the
Select All menu item, all email,
including email
that appears
in the sent items folder in the email application on your computer, appears
on your
BlackBerry device.
Top
Hide filed email
from the message inbox
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Select the
Hide Filed Messages check box.
-
Press the
key >
Save.
Top
View filed messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
View
Folder.
-
Click a folder.
Top
Email options
Top
Set an out-of-office reply
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Select the
Use Out Of Office Reply check box.
-
In the field that appears, type a reply.
-
If you use
IBM® Lotus Notes®, in the
Until field, set the date on which the
out-of-office reply should turn off.
-
Press the
key >
Save.
To turn off the out-of-office reply, clear the
Use Out Of Office Reply check box.
Top
Change options for your personal email account
Depending on your
wireless service provider, you might not be able to change some options for
your personal email account.
You can change
options for each personal email account that you added to your
BlackBerry® device.
You can create email filters, synchronize your contacts, change your signature
or display name, and more.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email Account Management.
-
Click the email account that you want to change options for.
For more information about personal email accounts, visit
www.blackberry.com/docs/smartphones and click the link
under
Email Setup.
Top
Turn on or turn off read receipts
Depending on your
wireless service provider or administrator, you might not be able to perform
this task, or some of the options might not appear.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
To set whether your
BlackBerry®
device sends a read receipt or delivery receipt when a sender requests it,
change the
Send Read Receipts field.
-
Press the
key >
Save.
Top
Stop loading pictures in HTML email messages
By default, your
BlackBerry® device automatically downloads and displays
inline pictures that are embedded in HTML email messages.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Clear the
Download Images Automatically check box.
-
Press the
key >
Save.
To view pictures in an HTML email message, press the
key >
Get Images.
Turn off the prompt that appears before downloading external pictures
in HTML email messages
Some HTML email messages contain
links to external pictures on the Internet. By default, your
BlackBerry® device prompts you before downloading
external pictures.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Clear the
Confirm External Image Download check box.
-
Press the
key >
Save.
Receive only the first section of long email messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Auto More check box.
-
Press the
key >
Save.
To download more of an email,
press the
key >
More or
More All.
Top
Open a new message automatically when you remove your device from your
holster
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Auto Open Newest Message After Removing Device From
Holster field.
-
Press the
key >
Save.
Top
Hide the new or unopened message indicator
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
- To hide the new
message indicator, clear the
Display New Message Indicator check box.
- To hide the
unopened message indicator, change the
Display Message Count field to
None.
-
Press the
key >
Save.
Top
Stop displaying recent contacts in email address fields
By default, when you
type the first few characters of a contact name or an email address in a To,
Cc, or Bcc field, your
BlackBerry® device displays the email addresses of recent
contacts who are not in your contact list.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Show Recent Contacts When Composing Email
check box.
-
Press the
key >
Save.
Turn off the prompt that appears before you delete a message
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Confirm Delete check box.
-
Press the
key >
Save.
Top
Turn off the prompt that appears when you mark messages as
opened
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Confirm Mark Prior Opened check box.
-
Press the
key >
Save.
Top
View or hide call logs in the Messages
application
Top
Storing and forwarding email
Top
Set how long your device stores messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Days To Keep Messages field.
-
Press the
key >
Save.
Top
Stop storing messages sent from your computer on your device
Top
Stop storing messages sent from your device on your computer
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Clear the
Save Copy In Sent Folder check box.
-
Press the
key >
Save.
Top
Stop forwarding email to
your device
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Preferences.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Clear the
Send Email to Handheld check box.
-
Press the
key >
Save.
To forward email to
your
BlackBerry device again, select the
Send Email to Handheld check box.
Top
Email filters
Top
About email filters
You can create email filters to specify which email is
forwarded to your
BlackBerry®
device and which remains
in the email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email,
you must decide which one should be applied first by placing that filter higher
in the list.
Top
Create an email filter
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
For information
about completing this task for a personal email account that you have on your
BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit
www.blackberry.com/docs/smartphones and click the link
under
Email Setup.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Filters.
-
Press the
key >
New.
-
Type a name for the email filter.
-
Set the email filter options.
-
Press the
key >
Save.
Top
Create an email filter
based on a contact or subject
-
On the Home screen, click the Messages icon.
-
Highlight an email.
-
Press the key >
Filter by >
Sender or
Subject.
-
Type a name for the email filter.
-
Set the email filter
options.
-
Press the
key >
Save.
Top
Options for email filters
|
Option
|
Description
|
|
From
|
Specify one or more contacts or email addresses that the
email filter should search for in the From field of your email. Separate
multiple contacts or email addresses with a semicolon (;). To specify that the
email filter should search for all contacts or email addresses that contain
specific text, type the text and use an asterisk (*) as a wildcard character to
represent the rest of the contact or email address.
|
|
Sent to
|
Specify one or more contacts or email addresses that the
email filter should search for in the Sent To field of your email. Separate
multiple contacts or email addresses with a semicolon (;). To specify that the
email filter should search for all contacts or email addresses that contain
specific text, type the text and use an asterisk (*) as a wildcard character to
represent the rest of the contact or email address.
|
|
Subject
|
Specify the text that the email filter should search for in
the Subject field of your email.
|
|
Message
|
Specify the text that the email filter should search for in
the body of your email.
|
|
Sent directly to me
|
Set whether the email filter applies to email that includes
your email address in the To field.
|
|
Cc to me
|
Set whether the email filter applies to email that includes
your email address in the CC field.
|
|
Bcc to me
|
Set whether the email filter applies to email that includes
your email address in the BCC field.
|
|
Importance
|
Set the importance level of email that the email filter
applies to.
|
|
Sensitivity
|
Set the sensitivity level of email that the email filter
applies to.
|
|
Action
|
Set whether email that the email filter applies to is
forwarded to your
BlackBerry® device. If email is
forwarded, specify whether it is forwarded with high importance or with the
email header only.
|
Turn on an email filter
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Filters.
-
Select the check box beside an email filter.
-
Press the
key >
Save.
Top
Change, prioritize, or delete an email filter
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Filters.
-
Highlight an email filter.
-
Press the
key.
- To change an
email filter,
click
Edit. Change the options for the email filter.
Press the
key >
Save.
- To prioritize an
email filter,
click
Move. Click the new location.
- To delete an
email filter,
click
Delete.
Top
Synchronizing email
Top
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize
organizer data (contacts, calendar entries, tasks, and memos) between your
BlackBerry®
device and the email application on your computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email
between your device and the email application on your computer
over the wireless network. When you file or delete email messages on
your device, these email messages should be filed or deleted in your email
application. Likewise, any changes that you make to email messages in the email
application on your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact,
calendar entry, or email account, some data or email can't be synchronized or
reconciled.
If wireless data synchronization or wireless email reconciliation isn't
available on your device or if you turned off these features, you can use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize your organizer data and email. For more information, see the Help
in the
BlackBerry Desktop Software.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Reconcile email
over the wireless network
You can set the
Wireless Reconcile option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Select the
Wireless Reconcile check box.
-
Press the
key >
Save.
If your device is associated with a
Microsoft® Outlook® email
account, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
reconcile email
in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
Delete email on your device and in your email application on your
computer
You can set the
Delete On option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Change the
Delete On field to
Mailbox & Handheld.
-
Press the
key >
Save.
It takes a short
period of time for email to be deleted over the wireless network.
Empty the deleted items folder on your computer from your
device
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Press the key >
Purge Deleted Items.
Top
About synchronization conflicts
A synchronization conflict occurs when you change the same email
or organizer data item on your
BlackBerry® device
and in the email application on your computer.
If you reconcile your email
using wireless email reconciliation, on your device, you can set whether the
email
on your device or the email
on your computer takes
precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data
synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Manage email reconciliation conflicts
You can set the On
Conflicts option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Change the
On Conflicts field.
-
Press the
key >
Save.
PIN messages
Top
About PIN messages
A PIN uniquely identifies
BlackBerry® devices and
BlackBerry enabled
devices on the wireless network. If you have a contact who uses a
BlackBerry device
or a
BlackBerry enabled
device and you know that contact's PIN, you can send them PIN messages. PIN
messages are not routed through your email account.
When your PIN message is delivered to the recipient, in a message inbox,
a D appears with a check mark beside the PIN message.
Top
Find your PIN
Do one of the following:
- On the Home screen
or in a folder, click the
Options
icon. Click
Device >
Device and Status Information.
- In a message,
type
mypin followed by a space.
Top
Composing and sending PIN messages
Top
Compose and send a PIN message
-
On the Home screen, click the Messages icon.
-
Press the key >
Compose Other >
Compose PIN.
-
In the
To field, do one of the following:
- Type a PIN.
Press the
key on the keyboard.
- If you have a
PIN saved for a contact that is in your contact list, type the contact name.
Press the
key on the keyboard.
-
Type a message.
-
Press the
key >
Send.
Top
Resend a message
You cannot change a
text message before you resend it.
Reply to or forward an email or PIN message
In a message, press the
key.
- To reply to a
message, click
Reply or
Reply to All.
- To forward a
message, click
Forward or
Forward As.
Top
Check spelling
Top
Save a draft of a message
When you are composing a message, press the
key >
Save Draft.
Top
Attach a contact card to a message
You can attach a
contact card to an email,
a PIN message, or a text message.
-
When you are composing a message, press the
key >
Attach >
Contact.
-
Find and highlight a contact.
-
Press the key >
Continue.
Stop displaying PIN messages in red
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
In the Actions section, clear the
Display PIN Messages in Red checkbox.
-
Press the
key >
Save.
Top
Blind carbon copy a contact
You can blind carbon
copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the
key >
Add Bcc.
Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task, or memo.
If you click the link, you can send a PIN message.
When you are typing text, type
pin: and the PIN.
Stop a message from sending
You can stop a
message from sending only if a clock icon appears beside the message.
-
On the Home screen, click the Messages icon.
-
Highlight the message.
-
Press the
key >
Delete.
Viewing and replying to PIN messages
Top
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
- In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
- Type the text.
- Press the Enter key.
To search for the next instance of the text, press the
key >
Find Next or
Find Next on Page.
Top
View an address instead of a display name
In a message, press the
key >
Show Address.
To view the display name again, press the
key >
Show Name.
Top
View filed messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
View
Folder.
-
Click a folder.
Top
Save a message
Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.
On the Home screen, click the
Messages icon.
- To save an email or PIN message, highlight an email or PIN message. Press the
key >
Save.
- To save a text message, open a conversation and highlight a text message. Press the key > Save Message.
Top
Delete a message
Note: Email messages that you delete using the Delete Prior menu item are not
deleted from the email application on your computer during email
reconciliation.
Top
Change how a message inbox displays messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
- To change the
order of the subject line and sender, change the
Display Order field.
- To change how
messages are separated, change the
Separators field.
- To change how many messages can fit on the screen, change the Display Message Header On field.
-
Press the
key >
Save.
Top
Hide sent messages from the message inbox
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Select the
Hide Sent Messages check box.
-
Press the
key >
Save.
Top
PIN message options
Top
Set how long your device stores messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Days To Keep Messages field.
-
Press the
key >
Save.
Top
Open a new message automatically when you remove your device from your
holster
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Auto Open Newest Message After Removing Device From
Holster field.
-
Press the
key >
Save.
Top
Hide the new or unopened message indicator
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
- To hide the new
message indicator, clear the
Display New Message Indicator check box.
- To hide the
unopened message indicator, change the
Display Message Count field to
None.
-
Press the
key >
Save.
Top
Turn off the prompt that appears before you delete a message
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Confirm Delete check box.
-
Press the
key >
Save.
Top
Turn off the prompt that appears when you mark messages as
opened
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Confirm Mark Prior Opened check box.
-
Press the
key >
Save.
Top
Text messages
Top
About text messages
To send and receive text messages, your wireless service provider must
set up your wireless service plan for text messaging. Depending on your
wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text
messages, your messages might display to your recipients differently than you
expect.
Depending on your wireless
service provider, you might also be able to send and
receive the following media files in text messages: .jpg, .gif, .wbmp, .midi,
.vcf (vCard®),
.ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your
BlackBerry® device,
your device sends text messages using the first phone number that appears in
the My Number field in the Phone application.
Top
Composing and sending text messages
Top
Send a text message
Top
Resend a message
You cannot change a
text message before you resend it.
Set whether pressing the Enter key sends text messages
You can stop your
text messages from being sent each time that you press the
, which
might prevent you from accidentally sending a message if you plan to include
several lines of text.
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options >
Text Messaging.
-
In the
General Text Messaging Options section, clear
the
Press Enter Key to Send check box.
-
Press the
key >
Save.
Forward a text message
You cannot forward text messages that contain content that is
copyright protected.
In a message, press the
key >
Forward or
Forward As.
Top
Attach a media file, contact card, appointment, or location to a text message
-
When you are composing a text message, press the
key >
Attach.
-
Click one of the following menu items:
- Picture
- Video
- Location
- Audio
- Voice
Note
- Contact
- Appointment
-
Click a file.
Top
Set the importance level for text messages that you send
Depending on your
wireless service provider, this option might not appear.
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
- To set the importance level for text messages, in the SMS Text section, change the Priority field.
- To set the importance level for text messages with an attachment, in the
MMS section, in the
Message Filtering section, change the
Importance field.
-
Press the
key >
Save.
Request delivery notification or read notification for a text
message
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
-
In the
MMS section, do one of the following:
- To receive
notification when the message is delivered to the recipient, select the
Confirm Delivery check box.
- To receive
notification when the recipient opens the message, select the
Confirm Read check box.
-
Press the
key >
Save.
Top
Stop a message from sending
You can stop a
message from sending only if a clock icon appears beside the message.
-
On the Home screen, click the Messages icon.
-
Highlight the message.
-
Press the
key >
Delete.
Viewing and replying to text messages
Top
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
- In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
- Type the text.
- Press the Enter key.
To search for the next instance of the text, press the
key >
Find Next or
Find Next on Page.
Top
View filed messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
View
Folder.
-
Click a folder.
Top
Delete a message
Note: Email messages that you delete using the Delete Prior menu item are not
deleted from the email application on your computer during email
reconciliation.
Top
Delete the history from a text message
Top
Save a media file from a text message
-
In a text message, open an attachment.
-
Press the
key.
-
Click Save <media type>.
-
Click
Save.
Top
Save a
contact card from
a message
If you receive a
contact card in a message, you can save it so that the contact
information is added to your contact list.
-
In a message, highlight a
contact card.
-
Press the
key >
View Attachment.
-
Press the
key.
-
Click one of the following items:
- Add
to Contacts
- Update
Contact
Top
Add an appointment to your calendar from a text message
-
In a text message, highlight an iCalendar attachment.
-
Press the key >
View Appointment.
-
Press the key >
Add To Calendar.
Top
Change how your text messages look
- On the Home screen, click the Text Messages icon.
- Press the
key >
Options.
- In the General Text Messaging Options section, change the Conversation Style field.
- Press the
key >
Save.
Top
Show names in the history of text
messages
-
On the Home screen, click the Text Messages icon.
- Press the
key >
Options.
-
In the
General Text Messaging Options section, select
the
Show Names check box.
-
If you want to change your display name, beside the
Display Name field, type a name. This name appears only in the history of your text messages, and
not in messages that you send.
-
Press the
key >
Save.
Top
Change how a message inbox displays messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
- To change the
order of the subject line and sender, change the
Display Order field.
- To change how
messages are separated, change the
Separators field.
- To change how many messages can fit on the screen, change the Display Message Header On field.
-
Press the
key >
Save.
Top
Options for text messages
Top
Stop receiving text messages when roaming
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
-
In the
MMS section, set the
Multimedia Reception field and
Automatic Retrieval field to
Home Only.
-
Press the
key >
Save.
Top
Block text messages
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
-
In the
MMS section, in the
Message Filtering section, select the
Reject Anonymous Messages check box or
Reject Advertisements check box.
-
Press the
key >
Save.
Top
Store text messages on your SIM card
Depending on your wireless service provider and wireless
network, this
feature might not be supported.
If your
BlackBerry® device uses a SIM
card and you set your SIM card to store text messages, your text messages still
appear in the Messages application.
-
On the Home screen, click the Messages icon.
-
Press the key
>
Options.
-
Select the
Leave Messages On SIM Card checkbox.
-
Press the
key >
Save.
To stop storing text messages on your SIM card, clear the
Leave Messages On SIM Card checkbox. If you clear this checkbox, your text
messages are deleted from your SIM card.
Set how long your device stores messages
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Days To Keep Messages field.
-
Press the
key >
Save.
Top
Turn off Word Substitution for text messages
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
-
In the
SMS Text section, select the
Disable Word Substitution check box.
-
Press the
key >
Save.
Top
Set how long your service center attempts to send text
messages
If you send a text
message and it cannot be delivered immediately, your service center tries to
send the text message for the number of times that is set in the Retries field.
Depending on your wireless service provider, this option might not appear.
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
-
In the
SMS Text section, change the
Retries field.
-
Press the
key >
Save.
Set a wireless network type for sending text messages
Depending on your wireless service provider and wireless
network, this
feature might not be supported.
-
On the Home screen, click the Text Messages icon.
-
Press the
key >
Options.
-
In the
SMS Text section, do one of the following:
- To use only one
network type to send text messages, change the
Network To Send Over field to
Circuit Switched or
Packet Switched.
- To use either
network type to send text messages, which might be beneficial when roaming,
change the
Network To Send Over field to
Circuit Switched Preferred or
Packet Switched Preferred.
-
Press the
key >
Save.
Open a new message automatically when you remove your device from your
holster
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Change the
Auto Open Newest Message After Removing Device From
Holster field.
-
Press the
key >
Save.
Top
Hide the new or unopened message indicator
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
- To hide the new
message indicator, clear the
Display New Message Indicator check box.
- To hide the
unopened message indicator, change the
Display Message Count field to
None.
-
Press the
key >
Save.
Top
Turn off the prompt that appears before you delete a message
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Confirm Delete check box.
-
Press the
key >
Save.
Top
Turn off the prompt that appears when you mark messages as
opened
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Message Display and
Actions.
-
Clear the
Confirm Mark Prior Opened check box.
-
Press the
key >
Save.
Top
Cell broadcasting
Top
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Top
Turn on cell broadcasting
To perform this task,
your
BlackBerry® device must use a SIM card, and your wireless
service provider must set up your SIM card with a cell broadcast channel or
provide you with the ID for a cell broadcast channel.
Depending on your
wireless service provider and the wireless network that your device is
connected to, this feature might not be supported.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Advanced System
Settings > Cell Broadcasting.
-
Select the Enable
Cell Broadcasting check box.
- If one or more
cell broadcast channels appear on the screen, select the check box beside the
channel.
- If no cell
broadcast channels appear on the screen, highlight the
Empty field. Press the key >
Add Channel. Type the channel ID and a
nickname. Click
OK.
-
Select the check box beside a language.
-
Press the
key >
Save.
To turn off cell broadcasting, clear the
Enable Cell Broadcasting check box. Before you
turn off cell broadcasting, verify that your wireless service provider does not
use cell broadcasting to manage services, such as preferred rates, based on
your location.
Top
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
Advanced System
Settings > Cell Broadcasting.
- In the Channels section, highlight a cell broadcast channel.
- Press the
key.
- To stop receiving messages from the cell broadcast channel, click Disable.
- To delete the cell broadcast channel, click Delete Channel.
Top
Rename a cell broadcast channel
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
Advanced System
Settings > Cell Broadcasting.
- In the Channels section, highlight a cell broadcast channel.
- Press the key > Set Nickname.
- Type a name for the cell broadcast channel.
- Click OK.
- Press the
key >
Save.
Top
Security options
for messages
Top
Block incoming messages
If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information,
contact your administrator.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Firewall.
- Select the check box beside one or more message types.
- Press the
key >
Save.
Note: Even though you do not receive blocked messages on your BlackBerry device,
blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters.
Allow messages from contacts in your contact list or allowed sender
list
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Firewall.
-
Select the
Contacts check box or
Specific Addresses, Phone Numbers, or PINs
check box.
-
Press the
key >
Save.
Top
Add a contact to your allowed sender list
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Firewall.
-
In the
General section, if the
Enable check box is not selected, select it.
-
In the
Block Incoming Messages section, select one or
more message types.
-
In the
Exceptions section, select the
Specific Addresses, Phone Numbers, or PINs
check box.
-
Click
Add.
-
Press the
key.
-
Click one of the following menu items:
- Add
Email Address
- Add
Phone Number
- Add
PIN
-
In the
Enter new exception dialog box, type the
contact information.
-
Press the
key on the keyboard.
-
Press the
key >
Save.
Top
Reset a blocked message counter
If you block messages, the blocked message counter tracks how many messages your BlackBerry® device has blocked. You can set the blocked message counter back to zero.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Firewall.
- Highlight a message type.
- Press the > Reset Count or
Reset All Counts.
Top
Attachments
Top
About files and attachments
You can view and download attachments and save them to the
BlackBerry® device memory or on a media card. If your
email account uses a
BlackBerry® Enterprise Server
that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your device or
attach them directly to email messages without downloading them. You can use
the Files application to view a list of all the files that are saved on your
device. You can also rename, move, and delete files on your organization's
network from your device.
To change attachments or files that you download, you can use
third-party editing applications, such as
Documents To
Go®, that are designed for use on
BlackBerry devices.
Top
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
-
In a message, meeting invitation, or calendar entry, press the
key.
-
If necessary, click
Retrieve Attachment Information.
-
Click
Open Attachment.
-
If necessary, on the
Attachments screen, click an attachment.
-
If necessary, in the dialog box, select an option.
Top
Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
-
In a message, in a calendar entry, or on a webpage, do one of the
following:
- If there is only
one attachment in a message or calendar entry, press the
key.
- If there are
multiple attachments in a message or calendar entry, highlight an attachment.
Press the
key.
- If you are
downloading a file from a webpage, press the
key.
-
Click
Download Attachment or
Download File.
-
Click the folder that you want to save the file or attachment
in.
-
Click Save.
To stop downloading an attachment, in a message, highlight an
attachment that you are downloading. Press the key >
Cancel Download.
Top
Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a file.
-
Press the
key >
Send.
-
Click a message type.
Top
Open a link in a file or an attachment
Some files might
contain links to embedded content, such as tables, pictures, footnotes, text
boxes, or comments.
-
In a file, highlight a link.
-
Press the key >
Open Link or
Retrieve.
To return to the file, press the
key.
Set font options for a file or an attachment
-
In a file or an attachment, press the
key >
Options.
-
Change the font fields.
-
Press the
key >
Save.
Top
View properties for a file
You can view the
size, author, publication date, and other properties of a file.
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a file.
-
Press the key >
Properties.
Contact cards
Top
About vCard contact attachments
vCard® contact attachments (.vcf files)
contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Top
Save a
contact card from
a message
If you receive a
contact card in a message, you can save it so that the contact
information is added to your contact list.
-
In a message, highlight a
contact card.
-
Press the
key >
View Attachment.
-
Press the
key.
-
Click one of the following items:
- Add
to Contacts
- Update
Contact
Top
S/MIME-protected messages
Top
S/MIME-protected message basics
Top
About signing and encrypting messages
If your email account uses a
BlackBerry® Enterprise Server that supports this feature, you can digitally sign or
encrypt messages to add another level of security to email and
PIN messages that you send from your
BlackBerry device.
Digital signatures are designed to help recipients verify the authenticity and
integrity of messages that you send. When you digitally sign a message using
your private key, recipients use your public key to verify that the message is
from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a
message, your device uses the recipient’s public key to encrypt the message.
Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email
address for the contact in your contact list. Your device uses the email
address in your contact list to locate a
PGP® key or
certificate for the contact.
Top
Sign or encrypt a message
You can sign or
encrypt email and PIN messages.
-
When you are composing a message, change the
Encoding field.
-
If necessary, change the
Classification field.
Encrypt a message with a pass phrase
Your
BlackBerry® device can encrypt
email and
PIN messages using a pass phrase shared between the sender and recipient.
-
In an unsent message, set the
Encoding field to
Encrypt or
Sign and Encrypt.
-
Press the
key >
Options.
-
Select the
Use Password-Based Encryption check box.
-
In the
Allowed Content Ciphers section, select the
check box beside one or more allowed content ciphers.
-
If you are signing the message, in the
Signing Options section, select a certificate.
-
Press the
key >
Save.
-
Type your message.
-
Press the
key >
Send.
-
Type a pass phrase to encrypt the message.
-
Confirm the pass phrase.
-
Click
OK.
Using a secure method, let the recipient know what the pass phrase is.
Attach a certificate to a message
You can attach a
certificate to email
and PIN messages.
-
When composing a message, press the
key >
Attach >
Certificate.
-
Highlight a certificate.
-
Press the key
>
Continue.
Download the certificate used to sign or encrypt a message
If a certificate is
not included in a received message or is not already stored in the key store on
your
BlackBerry® device, you can download the certificate.
-
In a message, highlight the encryption indicator or a digital
signature indicator.
-
Press the key
>
Fetch Sender's Certificate.
Add a certificate from a message
-
In a message, highlight a digital signature indicator.
-
Press the key >
Import Sender’s certificate.
Top
Add a certificate from an attachment
- In a message, click the certificate attachment at the end of the message.
- Click Retrieve Certificate.
- Click the certificate.
- Click Import Certificate.
Top
Attachment indicators in S/MIME-protected messages
|
Indicator
|
Description
|
|
|
The message includes a certificate attachment.
|
|
|
The message includes multiple certificate attachments.
|
|
|
The message includes a certificate server attachment.
|
Add connection information for a certificate server from a
message
-
In a message, highlight the certificate server indicator.
-
Press the key >
Import Server.
Top
View the certificate used to sign or encrypt a message
-
In a message, highlight the encryption status indicator or a
digital signature indicator.
-
Press the key >
Display Sender's Certificate or
Display Encryption Certificate.
Top
View encryption information for a weakly encrypted message
-
In a weakly encrypted message, highlight the encryption status
indicator.
-
Press the key >
Encryption Details.
Top
S/MIME-protected message status
Top
Digital signature indicators for S/MIME-protected messages
|
Indicator
|
Description
|
|
|
Your
BlackBerry® device verified the
digital signature.
|
|
|
Your device cannot verify the digital signature.
|
|
|
Your device requires more data to verify the digital
signature.
|
|
|
Your device trusts the certificate chain.
|
|
|
The sender’s email address does not match the email address
of the certificate subject, or the sender’s certificate is revoked, is not
trusted, cannot be verified, or is not on your device.
|
|
|
The certificate is weak, the certificate status is not
current, or your device requires more data to verify the trust status of the
certificate.
|
|
|
The sender’s certificate is expired.
|
Encryption status indicators
Your administrator sets whether messages that you receive are
considered to be strong or weak.
|
Indicator
|
Description
|
|
|
The message is strongly encrypted.
|
|
|
The message is weakly encrypted.
|
S/MIME-protected message options
Top
Change your signing or encryption certificate
Your
BlackBerry® device uses your encryption certificate to
encrypt messages in the Sent Items folder and includes your encryption
certificate in messages that you send so that recipients can encrypt their
reply messages.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
-
In the
Signing section or the
Encryption section, change the
Certificate field.
-
Press the
key >
Save.
Change options for downloading attachments in encrypted
messages
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
- To download
attachments in encrypted messages automatically, change the
Encrypted Attachment Support field to
Automatic.
- To download
attachments in encrypted messages manually, change the
Encrypted Attachment Support field to
Manual.
- To prevent your
BlackBerry® device from downloading attachments in
encrypted messages, change the
Encrypted Attachment Support field to
None.
-
Press the key >
OK.
Top
Change the default signing and encryption option
Your
BlackBerry® device is designed to use the default signing
and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a
message to or received a
message from the contact previously, your device tries
to use the signing and encryption option that was used for the last message.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME or PGP.
-
Change the
Default Encoding field.
-
Press the
key >
Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
Top
Change the default message classification
To perform this task,
your email account must use a
BlackBerry® Enterprise Server
that supports this feature and your administrator must turn on message
classifications.
Your
BlackBerry device is designed to use the default
message classification when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a
message to or received a message from the contact previously, your device tries
to use the message classification that was used for the last message.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Advanced System Settings >
Default Services.
-
Change the
Default Encoding field.
-
Press the
key >
Save.
Top
Change the size of S/MIME indicators in messages
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
-
Change the
Message Viewer Icons field.
-
Press the
key >
Save.
Top
Change the encryption algorithms for S/MIME-protected messages
If a message has
multiple recipients, your
BlackBerry® device uses the first selected encryption
algorithm in the list that all recipients are known to support.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
-
Select the check box beside one or more encryption algorithms.
-
Press the
key >
Save.
Request delivery notification for signed S/MIME-protected
messages
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
-
Select the
Request S/MIME Receipts check box.
-
Press the
key >
Save.
Top
Turn off the prompt that appears before an S/MIME-protected message is
truncated
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
-
Change the
Truncation Mode field to
Send Anyway or
More All and Send.
-
Press the
key >
Save.
To turn on the prompt again, change the
Truncation Mode field to
Prompt User.
Top
Turn off the prompt that appears when you use an S/MIME certificate
that is not recommended for use
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME.
-
Clear the
Warn about problems with my certificates check
box.
-
Press the
key >
Save.
To turn on the prompt again, select the
Warn about problems with my certificates check
box.
Top
S/MIME-protected message troubleshooting
Top
Some signing and encryption options aren't available on my device
Try performing the following actions:
- Verify that the email account that you're using supports all signing and encryption options.
- If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
Top
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
IBM Lotus
Notes native encrypted
messages
Top
About
IBM Lotus
Notes native encrypted messages
If your email account uses
a
BlackBerry® Enterprise Server
that supports this feature, you can read messages on your
BlackBerry device that are sent using
IBM® Lotus Notes® native
encryption. You might also be able to send, forward, or reply to messages using
IBM Lotus
Notes native encryption.
Before you can send or receive
IBM Lotus
Notes native encrypted messages, you
must import your
IBM Lotus
Notes ID file using
Lotus®
iNotes® (previously known as
IBM® Lotus® Domino® Web Access)
or using the
BlackBerry®
Desktop Software.
For more information about importing your
IBM Lotus
Notes ID file using the
BlackBerry Desktop Software,
see the Help
in
the
BlackBerry Desktop Software.
When you
send
or receive
IBM Lotus
Notes native encrypted messages, you
might be prompted to type your
IBM Lotus
Notes ID password.
Top
Prerequisites:
IBM Lotus
Notes native encryption
- Your
BlackBerry® device must be
associated with an email account that uses a
BlackBerry® Enterprise Server
for
IBM® Lotus® Domino®.
- Your computer must be
running
IBM® Lotus Notes® 7.0
or later with an email account on an
IBM Lotus
Domino server 7.0
or later.
- You must import your
IBM Lotus
Notes ID file using
Lotus®
iNotes® (previously known as
IBM® Lotus® Domino® Web
Access), or using the
BlackBerry®
Desktop Software.
Top
Encrypt a message using IBM Lotus
Notes native encryption
- When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
- If you are prompted, type your IBM® Lotus Notes® ID password.
Top
PGP protected messages
Top
PGP protected message basics
Top
About signing and encrypting messages
If your email account uses a
BlackBerry® Enterprise Server that supports this feature, you can digitally sign or
encrypt messages to add another level of security to email and
PIN messages that you send from your
BlackBerry device.
Digital signatures are designed to help recipients verify the authenticity and
integrity of messages that you send. When you digitally sign a message using
your private key, recipients use your public key to verify that the message is
from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a
message, your device uses the recipient’s public key to encrypt the message.
Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email
address for the contact in your contact list. Your device uses the email
address in your contact list to locate a
PGP® key or
certificate for the contact.
Top
Sign or encrypt a message
You can sign or
encrypt email and PIN messages.
-
When you are composing a message, change the
Encoding field.
-
If necessary, change the
Classification field.
Encrypt a
PGP
protected message with a pass phrase
By default, your
BlackBerry® device uses your
PGP® key to encrypt messages.
-
When composing a message, change the
Encoding field to one that uses encryption.
-
Press the
key >
Options.
-
Change the
Use Conventional Encryption field to
Yes.
-
Press the
key >
Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a
PGP
key to a message
You can attach a
PGP® key to email messages
and PIN messages.
-
When composing a message, press the
key >
Attach >
PGP Keys.
-
Highlight a
PGP key.
-
Press the key >
Continue.
Download the
PGP
key used to sign or encrypt a message
If a
PGP® key is not included in a received message or is not
already stored in the key store on your
BlackBerry® device, you can download the
PGP
key. If you use the
PGP® Universal Server, you
might not be able to download the sender’s
PGP
key, or your device might download the sender’s
PGP
key from the
PGP Universal
Server automatically.
-
In a message, highlight the encryption status indicator or a
digital signature indicator.
-
Press the key
>
Fetch Sender’s PGP key.
Add a
PGP
key from a message
If you use the
PGP® Universal Server, you
might not be able to add
PGP
keys from messages.
-
In a message, highlight a digital signature indicator.
-
Press the key
>
Import PGP Key.
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
- In a message, click the PGP key attachment.
- Click Retrieve PGP Attachment.
- Click the PGP key.
- Click Import PGP Key.
Attachment indicators in
PGP protected messages
|
Indicator
|
Description
|
|
|
The message includes a
PGP® key
attachment.
|
|
|
The message includes multiple
PGP key
attachments.
|
|
|
The message includes a certificate server attachment.
|
Add connection information for a certificate server from a
message
-
In a message, highlight the certificate server indicator.
-
Press the key >
Import Server.
Top
View the
PGP
key used to sign or encrypt a message
-
In a message, highlight the encryption status indicator or a
digital signature indicator.
-
Press the key
>
Display Sender's PGP Key or
Display Encryption PGP Key.
Top
PGP protected message status
Top
Encryption status indicators
Your administrator sets whether messages that you receive are
considered to be strong or weak.
|
Indicator
|
Description
|
|
|
The message is strongly encrypted.
|
|
|
The message is weakly encrypted.
|
Digital signature indicators for
PGP protected messages
|
Indicator
|
Description
|
|
|
Your
BlackBerry® device verified the
digital signature.
|
|
|
Your device cannot verify the digital signature.
|
|
|
Your device requires more data to verify the digital
signature.
|
|
|
Your device trusts the sender’s
PGP® key.
|
|
|
The sender’s email address does not match the email address
in the key, or the sender’s
PGP key is
revoked, is not trusted, cannot be verified, or is not on your device.
|
|
|
The key status is not current, or your device requires more
data to verify the trust status of the key.
|
|
|
The sender’s
PGP key is
expired.
|
PGP protected message options
Top
Change your signing and encryption key
Your
BlackBerry® device uses your
PGP® key to encrypt messages
in the Sent Items folder and includes your
PGP
public key in messages that you send so that recipients can encrypt their reply
messages.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Change the
Default Key field.
-
Press the
key >
Save.
Change options for downloading attachments in encrypted
messages
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Do one of the following:
- To download
attachments in encrypted messages automatically, change the
Allow encrypted attachment viewing and retrieve
encrypted attachment information field to
Automatically.
- To download
attachments in encrypted messages manually, change the
Allow encrypted attachment viewing and retrieve
encrypted attachment information field to
Manually.
- To prevent your
BlackBerry® device from
downloading attachments in encrypted messages, change the
Allow encrypted attachment viewing and retrieve
encrypted attachment information field to
Never.
-
Press the key >
OK.
Top
Change the default signing and encryption option
Your
BlackBerry® device is designed to use the default signing
and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a
message to or received a
message from the contact previously, your device tries
to use the signing and encryption option that was used for the last message.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
S/MIME or PGP.
-
Change the
Default Encoding field.
-
Press the
key >
Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
Top
Change the default message classification
To perform this task,
your email account must use a
BlackBerry® Enterprise Server
that supports this feature and your administrator must turn on message
classifications.
Your
BlackBerry device is designed to use the default
message classification when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a
message to or received a message from the contact previously, your device tries
to use the message classification that was used for the last message.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Advanced System Settings >
Default Services.
-
Change the
Default Encoding field.
-
Press the
key >
Save.
Top
Change the size of
PGP
indicators in messages
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Change the
Message Viewer Icons field.
-
Press the
key >
Save.
Top
Change the encryption algorithms for
PGP
protected messages
If a message has
multiple recipients, your
BlackBerry® device uses the first selected encryption
algorithm in the list that all recipients are known to support.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Select the check box beside one or more encryption algorithms.
-
Press the
key >
Save.
Turn off the prompt that appears before a
PGP
protected message is truncated
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Change the
Message truncation mode field to
Send Anyway or
More All And Send.
-
Press the
key >
Save.
To turn on the prompt again, change the
Message truncation mode field to
Prompt User.
Top
Turn off the prompt that appears when you use a
PGP
key that is not recommended for use
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Clear the
Warn about problems with my PGP keys check
box.
-
Press the
key >
Save.
To turn on the prompt again, select the
Warn about problems with my PGP keys check box.
Top
Troubleshooting:
PGP protected messages
Top
Some signing and encryption options aren't available on my device
Try performing the following actions:
- Verify that the email account that you're using supports all signing and encryption options.
- If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
Top
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message shortcuts
In a message
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Reply to a message
|
Press
R
|
|
Reply to all in an email or a PIN message
|
Press
L
|
|
Forward a message
|
Press
F
|
|
File an email message
|
Press
I
|
|
View or hide the email address of a contact
|
Highlight the contact in the
To or
From field. Press
Q.
|
|
Move to the last cursor position after you close and reopen
a received email or PIN message
|
Press
G
|
|
Move to the next message
|
Press
N
|
|
Move to the previous message
|
Press
P
|
In your message inbox
|
Open a message
|
Press the
key.
|
|
Compose a message from a message inbox
|
Press
C
|
|
Mark a message as opened or unopened
|
Press the
Alt key and
U.
|
|
Add a flag to a message
|
Press
W
|
|
View all flagged messages
|
Press the
Alt key and
F.
|
|
View received messages and received call logs
|
Press the
Alt key and
I.
|
|
View sent messages
|
Press the
Alt key and
O.
|
|
View voice mail messages
|
Press the
Alt key and
V.
|
|
View text messages
|
Press the
Alt key and
S.
|
|
View call logs
|
Press the
Alt key and
P.
|
|
View all your messages
|
Press the
key.
|
Move around your message inbox
|
Move up a screen
|
Press the
Shift key and the
Space key.
|
|
Move down a screen
|
Press the
Space key.
|
|
Move to the top of a message inbox
|
Press
T
|
|
Move to the bottom of a message inbox
|
Press
B
|
|
Move to the next unopened item
|
Press
U
|
|
Move to the next related message
|
Press
J
|
|
Move to the previous related message
|
Press
K
|
Top
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Search for text in a file or an attachment
|
Press
F
|
|
Move to the last cursor position after closing and reopening
a file or an attachment
|
Press
G
|
In a spreadsheet
|
Move to a specific cell
|
Press
G
|
|
View the content of a cell
|
Press the
Space key
|
|
Switch worksheets
|
Press V. Click a worksheet.
|
|
View or hide columns or rows
|
Press
H
|
In a presentation
|
Switch presentation views
|
Press
M
|
|
Move to the next slide when viewing a presentation in slide
view
|
Press
N
|
|
Move to the previous slide when viewing a presentation in
slide view
|
Press
P
|
|
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and slide view
|
Press
G
|
Troubleshooting: Messages
Top
I can't send messages
Try the following actions:
- Verify that your BlackBerry® device is connected to the wireless network.
- If the menu item for
sending a message doesn't appear, verify that you've added an email address,
a PIN, or a phone number for your contact.
- If you created an email
address or added an existing email address to your device using the email setup
screen in the Setup application, verify that you've received an activation
message on your device from the
BlackBerry®
Internet Service.
If you haven't received an activation message (the message might take a short
period of time to arrive), in the Setup application, open the email setup
screen to send a service book to your device.
- If you haven't received a
registration message from the wireless network, register your device.
On the Home screen
or in a folder, click the
Options
icon. Click
Device > Advanced System Settings >
Host Routing Table. Press the key >
Register Now.
- Generate an encryption
key.
- Verify that data service
is turned on.
- Resend the message.
Top
I'm not receiving messages
Try the following actions:
- Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
- Reset your device. Connect to the network and try again.
- If you created an email
address or added an existing email address to your device using the email setup
screen in the Setup application, verify that you've received an activation
message on your device from the
BlackBerry®
Internet Service.
If you haven't received an activation message (the message might take a short
period of time to arrive), in the Setup application, open the email setup
screen to send a service book to your device.
- If you haven't received a
registration message from the wireless network, register your device.On the Home screen
or in a folder, click the
Options
icon. Click
Device > Advanced System Settings >
Host Routing Table.
Press the key >
Register Now.
- Verify that data service
is turned on.
- If you use email filters, verify that the options for email filters
are set correctly.
- Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that you want to receive email from.
- Verify that your device is
not blocking messages. For more information, contact your administrator.
Top
I'm not receiving email messages from personal folders on my
computer
If your
BlackBerry® device is
associated with a
Microsoft® Outlook® email
account, you must use the synchronization tool of the
BlackBerry®
Desktop Software to reconcile email messages in personal folders. For more
information, see the Help in the
BlackBerry Desktop Software.
Top
I can't file email messages
Try the following actions:
- Verify that wireless email
reconciliation is turned on.
- If your email folders don't appear on your
BlackBerry®
device, reconcile your email using the email settings tool of the BlackBerry®
Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
Top
I can't send text messages
Depending on your
wireless service plan, this feature might not be
supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in
a wireless coverage area, your device should send the messages when you return
to a wireless coverage area.
Top
I'm not receiving text messages
Depending on your
wireless service plan, this feature might not be
supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in
a wireless coverage area, you should receive messages when you return to a
wireless coverage area.
Top
Some messages no longer appear on my device
If the application storage on your
BlackBerry® device
is full or you have more than 65,000 email messages, PIN messages, and text
messages, your device deletes the oldest messages from a message list. Your
device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message
options, the
Delete On field is set to
Mailbox & Handheld, email that you delete in
the email application on your computer is also deleted from your device.
Top
A message, attachment, or Google
Mail conversation is cut short or doesn't appear
Try the following actions:
- Wait for a short period of
time. Your
BlackBerry® device receives
long messages and attachments in sections.
- If "More available"
appears at the end of the message or attachment, press the
key >
More or
More All.
- If part of a Google
Mail™ conversation doesn't appear, press the key > More of Conversation.
- If you're downloading an
attachment, cancel the download and wait for a short period of time. Try
downloading the attachment again.
Top
HTML email messages don't appear correctly
Try the following actions:
- Wait for a short period of
time. Your
BlackBerry® device receives
long messages and attachments in sections.
- Try downloading external
pictures.
Press the key >
Get Images.
- Try viewing your message
in plain text.
Press the key >
Get Plain Text.
Top
Some email folders
appear dimmed
If you cannot forward email from
an email folder,
the check box beside the folder appears dimmed.
Try the following actions:
- Wait for a few seconds.
The email folders
might become available after a short period of time.
- Turn off wireless email
reconciliation, and then turn it on again.
Top
Email filters
aren't working correctly
Try the following actions:
- Verify that your email filters
are turned on.
- Verify that your email filters
appear in the order that you want your
BlackBerry®
device to apply them to email messages.
Top
I can't turn on cell broadcasting
If your
BlackBerry® device uses a SIM
card, your SIM card might not support the display languages that you've
selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card doesn't
support.
Top
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video,
you might not be able to attach another file or create a slide show.
Try the following actions:
- Verify that the file is a
.vcf (vCard®) file, an .ics
(iCalendar) file, or a media file (for example, a .jpg file, .gif file, or
.midi file).
- Verify that the file isn't copyright protected.
- If templates are available
for your
BlackBerry®
device, use a blank template to compose your text message.
Top
I can't use a shortcut to view one type of message in a message
inbox
If you switch
BlackBerry® devices
and you restore device data from your previous device to your current device,
the message inbox shortcuts for your previous device replace the message inbox
shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message
inbox, view your list of saved searches.
Top
Some features aren't available on my device
The availability of certain features on your
BlackBerry® device might be
affected by items such as your device model and wireless service plan.
Depending on your messaging service plan, some features or options
might not be available in the message options on the Email Preferences screen.
If your email account uses a
BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set
an option for you, a lock indicator appears beside the option field.
For more information about the features that are available on your
device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Top
A skipped content bar appears in a document
More content is available for you to download to your
BlackBerry® device.
- To download the content,
click the skipped content bar.
- Click
More.
Top
A question mark appears on a slide
A question mark appears on a slide if your
BlackBerry® device has not
downloaded the slide.
- To download the slide,
highlight the slide.
- Press the key >
Retrieve.
Top
The number of new or unopened messages is different than I
expect
The number of new or unopened messages includes saved messages and
filed messages.
If you have set your
BlackBerry®
device to hide filed messages and you receive a new message from an email
folder in the email application on your computer other than your inbox, your
device files the message.
Top
Files
Top
File basics
Top
About files and attachments
You can view and download attachments and save them to the
BlackBerry® device memory or on a media card. If your
email account uses a
BlackBerry® Enterprise Server
that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your device or
attach them directly to email messages without downloading them. You can use
the Files application to view a list of all the files that are saved on your
device. You can also rename, move, and delete files on your organization's
network from your device.
To change attachments or files that you download, you can use
third-party editing applications, such as
Documents To
Go®, that are designed for use on
BlackBerry devices.
Top
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
-
In a message, meeting invitation, or calendar entry, press the
key.
-
If necessary, click
Retrieve Attachment Information.
-
Click
Open Attachment.
-
If necessary, on the
Attachments screen, click an attachment.
-
If necessary, in the dialog box, select an option.
Top
Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
-
In a message, in a calendar entry, or on a webpage, do one of the
following:
- If there is only
one attachment in a message or calendar entry, press the
key.
- If there are
multiple attachments in a message or calendar entry, highlight an attachment.
Press the
key.
- If you are
downloading a file from a webpage, press the
key.
-
Click
Download Attachment or
Download File.
-
Click the folder that you want to save the file or attachment
in.
-
Click Save.
To stop downloading an attachment, in a message, highlight an
attachment that you are downloading. Press the key >
Cancel Download.
Top
Search for a file that is saved on your device
-
On the Home screen, click the Media icon.
-
Press the key >
Explore.
-
Navigate to the file.
To view the file,
click the file. Depending on the file type, the file might not appear in its
original format.
Top
Search for a file that is saved on your organization's network
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen
or in a folder, click the
Files
icon.
-
In the
Go To field, type the path for the file.
-
If necessary, type the credentials that you use to connect to your
organization's network.
To view the file, click the file. Depending on the file type, the file
might not appear in its original format.
Top
Save a file from your organization's network to your device
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
When you save a file
from your organization's network to your
BlackBerry device, the file is saved in its
original format.
-
On the Home screen
or in a folder, click the
Files
icon.
-
Find and highlight a file.
-
Press the key >
Copy.
-
Navigate to a location.
-
Click a folder.
-
Press the
key >
Paste.
Top
Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a file.
-
Press the
key >
Send.
-
Click a message type.
Top
Open a link in a file or an attachment
Some files might
contain links to embedded content, such as tables, pictures, footnotes, text
boxes, or comments.
-
In a file, highlight a link.
-
Press the key >
Open Link or
Retrieve.
To return to the file, press the
key.
Set font options for a file or an attachment
-
In a file or an attachment, press the
key >
Options.
-
Change the font fields.
-
Press the
key >
Save.
Top
Managing files and attachments
Top
View properties for a file
You can view the
size, author, publication date, and other properties of a file.
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a file.
-
Press the key >
Properties.
Move, rename, or delete a file
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a file.
-
Press the
key.
- To move a file,
click
Cut. Navigate to a location. Click
Paste.
- To rename a
file, click
Rename. Type a name for the file. Click
Save.
- To delete a
file, click
Delete.
Top
Open a password-protected .pdf file
Top
View tracked changes in a document
In a document, press the
key >
Show Changes.
To hide tracked changes, press the
key >
Hide Changes.
Top
View the table of contents in a document
Depending on the document type, you might not be able to view the
table of contents.
In a document, press the
key >
Table of Contents.
To move to a specific heading, click a heading. Click
Jump.
Top
Move around a spreadsheet
In a spreadsheet, press the
key.
- To move to a
specific cell, click
Go to Cell. Type the cell co-ordinates.
Press the
key on the keyboard.
- To switch
worksheets, click
Next Sheet or
Prev Sheet.
- To view a list
of worksheets, click
Table of Contents.
- To move to a
specific worksheet, click
Table of Contents. Click a worksheet. Click
View.
Top
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
Top
Change the size of a column
In a spreadsheet, do one of the following:
- To change the
size of a column, click the column label. Click a size.
- To view all the
text in a column, click the column label. Click
Fit.
- To change the
size of all the columns in the spreadsheet, click the unmarked column label in
the upper-left corner of the spreadsheet. Click a size.
- To change the
column size for all spreadsheets, press the
key >
Options. Change the
Column Width field.
Press the
key >
Save.
Top
Set display options for a spreadsheet
-
In a spreadsheet, press the
key >
Options.
- To view the
gridlines in the spreadsheet, change the
Show Gridlines field to
Yes.
- To label
spreadsheet rows with numbers and columns with letters, change the
Display Labels field to
Yes.
-
Press the
key >
Save.
Top
Move around pages in a multipage .tif file
In a multipage .tif file, press the
key.
- To view a list
of pages in a multipage .tif file, click
Table of Contents.
- To move to a
specific page in a multipage .tif file, click
Table of Contents. Click a page. Click
View.
- To switch pages
in a multipage .tif file, click
Next Page or
Prev Page.
Top
Switch presentation views
In a presentation, press the
key.
- To view text
only, click
View Text.
- To view text and
slides, click
View Both.
To view the presentation in its original format, click
View Slides.
Top
Switch slides
In a presentation, press the
key >
Next Slide or
Prev Slide.
Top
Rotate or zoom in to or out from a slide
When viewing a presentation in slide view, press the
key.
- To rotate a
slide, click
Rotate.
- To zoom in to or
zoom out from a slide, click
Zoom In or
Zoom Out.
- To zoom back to
the original slide size, press the
key >
Fit to Screen.
Top
Save a slide
-
When viewing a presentation in slide view, press the
key >
Save Slide.
-
Type a name for the file.
-
Click
Save.
Top
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Search for text in a file or an attachment
|
Press
F
|
|
Move to the last cursor position after closing and reopening
a file or an attachment
|
Press
G
|
In a spreadsheet
|
Move to a specific cell
|
Press
G
|
|
View the content of a cell
|
Press the
Space key
|
|
Switch worksheets
|
Press V. Click a worksheet.
|
|
View or hide columns or rows
|
Press
H
|
In a presentation
|
Switch presentation views
|
Press
M
|
|
Move to the next slide when viewing a presentation in slide
view
|
Press
N
|
|
Move to the previous slide when viewing a presentation in
slide view
|
Press
P
|
|
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and slide view
|
Press
G
|
Troubleshooting: Attachments
Top
A skipped content bar appears in a document
More content is available for you to download to your
BlackBerry® device.
- To download the content,
click the skipped content bar.
- Click
More.
Top
A message, attachment, or Google
Mail conversation is cut short or doesn't appear
Try the following actions:
- Wait for a short period of
time. Your
BlackBerry® device receives
long messages and attachments in sections.
- If "More available"
appears at the end of the message or attachment, press the
key >
More or
More All.
- If part of a Google
Mail™ conversation doesn't appear, press the key > More of Conversation.
- If you're downloading an
attachment, cancel the download and wait for a short period of time. Try
downloading the attachment again.
Top
A question mark appears on a slide
A question mark appears on a slide if your
BlackBerry® device has not
downloaded the slide.
- To download the slide,
highlight the slide.
- Press the key >
Retrieve.
Top
Media
Top
Music
Top
Play a media file
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Click a media file.
-
If the media controls do not appear at
the bottom of the screen, click the trackpad.
- To play a media
file, click the
icon.
- To pause a media
file, click the
icon.
- To stop a media
file, click the
icon.
- To move to the
next media file, click the
icon.
- To move to the
previous media file or the beginning of the media file that is currently
playing, click the
icon.
- To fast-forward or rewind a
media file, click the progress bar. On the trackpad, slide your finger to the
right or left. Click the progress bar again.
Top
Shuffle or repeat songs
-
On the Home screen, click the
Media icon >
Music
icon.
-
Do one of the following:
- To shuffle and
play all of your songs, click
Shuffle Songs.
- To shuffle all
the songs by an artist, or in an album, genre, or playlist, find and highlight
one of these categories.
Press the key >
Shuffle.
- To repeat the
song, playlist, album, or artist that is currently playing, press the
key >
Repeat >
Current Song,
Playlist,
Album, or
All Songs.
To stop shuffling songs, press the
key >
Shuffle. To stop repeating songs, press the
key >
Repeat >
Off.
Top
Playlists
Top
Create a standard or an automatic playlist
You create a standard playlist by manually adding songs that are on
your
BlackBerry® device memory or
media card. You create an automatic playlist by specifying criteria for
artists, albums, or genres of music. The songs that meet all of the criteria
are automatically added to the playlist.
-
On the Home screen, click the
Media icon >
Music
icon.
-
Click
Playlists >
New Playlist.
- To create a
standard playlist, click
Standard Playlist. Type a name for the
playlist. Click
Add Songs. Click a song.
- To create an
automatic playlist, click
Automatic Playlist. Type a name for the
playlist. Click the plus sign (+) to add criteria for artists, albums, or
genres.
-
Press the
key >
Save.
Top
Add the song that is playing to a playlist
-
When playing a song, press the
key >
Add To Playlist.
-
Click a playlist.
Top
Change the order of songs in a playlist
-
On the Home screen, click the
Media icon >
Music
icon.
-
Click
Playlists.
-
Click a standard playlist.
-
Highlight a song.
-
Press the
key >
Move.
-
Navigate to the new location.
- Press the key > Complete Move.
-
Press the
key >
Save.
Top
Delete a song from a playlist
-
On the Home screen, click the
Media icon >
Music
icon.
-
Click
Playlists.
-
Click a standard playlist.
-
Highlight a song.
-
Press the key
>
Remove >
OK.
-
Press the
key >
Save.
Top
Rename or delete a playlist
-
On the Home screen, click the
Media icon >
Music
icon.
-
Click
Playlists.
-
Highlight a playlist.
-
Press the
key.
- To rename the
playlist, click
Rename. Type a name for the playlist. Click
OK.
- To delete the
playlist, click
Delete.
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Amplify the volume using the audio boost feature
The audio boost
feature allows you to amplify the volume more than the normal volume settings
allow for songs, ring tones, and videos.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Select the
Audio Boost checkbox.
-
Read the warning on the screen and if you want to proceed, click
Yes.
-
Press the
key >
Save.
Improve sound quality for media files
Depending on your BlackBerry® device
model, this feature might not be supported.
To improve sound quality for media files, you must be using stereo
headphones with your device.
-
On the Home screen, click the Media icon.
-
Press the key >
Media Options.
-
Change the
Headset Music EQ field.
-
Press the
key >
Save.
Rename, move, copy, or delete an audio file or a video file
Top
View properties for a media file
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Highlight a media file.
-
Press the key >
Properties.
Top
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device.
-
On the Home screen, click the Media icon.
- Press the key > Media Options.
- Change the Close Media Player When Inactive field.
Top
Podcasts
Top
Play a media file
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Click a media file.
-
If the media controls do not appear at
the bottom of the screen, click the trackpad.
- To play a media
file, click the
icon.
- To pause a media
file, click the
icon.
- To stop a media
file, click the
icon.
- To move to the
next media file, click the
icon.
- To move to the
previous media file or the beginning of the media file that is currently
playing, click the
icon.
- To fast-forward or rewind a
media file, click the progress bar. On the trackpad, slide your finger to the
right or left. Click the progress bar again.
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Amplify the volume using the audio boost feature
The audio boost
feature allows you to amplify the volume more than the normal volume settings
allow for songs, ring tones, and videos.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Select the
Audio Boost checkbox.
-
Read the warning on the screen and if you want to proceed, click
Yes.
-
Press the
key >
Save.
Improve sound quality for media files
Depending on your BlackBerry® device
model, this feature might not be supported.
To improve sound quality for media files, you must be using stereo
headphones with your device.
-
On the Home screen, click the Media icon.
-
Press the key >
Media Options.
-
Change the
Headset Music EQ field.
-
Press the
key >
Save.
Videos
Top
Play a media file
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Click a media file.
-
If the media controls do not appear at
the bottom of the screen, click the trackpad.
- To play a media
file, click the
icon.
- To pause a media
file, click the
icon.
- To stop a media
file, click the
icon.
- To move to the
next media file, click the
icon.
- To move to the
previous media file or the beginning of the media file that is currently
playing, click the
icon.
- To fast-forward or rewind a
media file, click the progress bar. On the trackpad, slide your finger to the
right or left. Click the progress bar again.
Top
Keep backlighting on when you play a video
By default, the
backlighting is designed to turn off after a period of time to conserve battery
power.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Clear the
Turn Off Auto Backlighting checkbox.
-
Press the
key >
Save.
Display closed captions in videos
You can turn on
closed captions so that text displays on the screen when you play video files
that support closed captions.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Select the
Display Closed Captions checkbox.
-
If necessary, change the
Appearance field,
Position field, and
Font Scale field.
-
Press the
key >
Save.
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Improve sound quality for media files
Depending on your BlackBerry® device
model, this feature might not be supported.
To improve sound quality for media files, you must be using stereo
headphones with your device.
-
On the Home screen, click the Media icon.
-
Press the key >
Media Options.
-
Change the
Headset Music EQ field.
-
Press the
key >
Save.
Amplify the volume using the audio boost feature
The audio boost
feature allows you to amplify the volume more than the normal volume settings
allow for songs, ring tones, and videos.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Select the
Audio Boost checkbox.
-
Read the warning on the screen and if you want to proceed, click
Yes.
-
Press the
key >
Save.
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device.
-
On the Home screen, click the Media icon.
- Press the key > Media Options.
- Change the Close Media Player When Inactive field.
Top
Video camera
Depending on your
BlackBerry® device model, the camera or video camera might not be supported or
some camera or video camera features might not be
available.
Top
Record a video
To perform this task,
you might need to have a media card inserted in your
BlackBerry® device.
-
On the Home screen, click the
Media icon >
Video Camera
icon.
-
To start recording, click the
record icon.
-
To pause recording, click the
pause icon.
Note: The approximate amount of storage space available for saving videos
appears on the lower part of the screen when video recording is paused.
Top
Turn on or off video lighting
In low lighting
conditions, the video light can improve the quality of videos that you record.
-
On the Home screen, click the
Media icon >
Video Camera
icon.
-
Press the
key >
Options.
-
Select the
Video Light checkbox.
-
Press the
key >
Save.
To turn off video lighting, clear the
Video Light checkbox.
Change the video size and format
The larger the
video, the more storage space the video requires.
-
On the Home screen, click the
Media icon >
Video Camera
icon.
-
Press the
key >
Options.
-
Change the
Video Format field.
-
Press the
key >
Save.
Change the location for storing videos
that you take
-
On the Home screen, click the
Media icon >
Video Camera
icon.
-
Press the
key >
Options.
-
Change the
Folder field.
-
Press the
key >
Save.
Top
Camera
Depending on your
BlackBerry® device model, the camera or video camera might not be supported or
some camera or video camera features might not be
available.
Top
Take a picture
-
On the Home screen, click the Camera icon.
-
If you have turned on digital
zoom, on the trackpad, slide your finger up or down to zoom in or out.
-
Press the
Right Convenience key.
The picture is saved
to the Camera Pictures folder in the Pictures application. To open the picture,
click the picture preview at the bottom of the screen.
Top
Change the flash setting for pictures that you take
-
On the Home screen, click the Camera icon.
-
To switch between flash settings, click the flash icon at the
bottom of the screen.
When you close the camera, the flash setting is saved.
Top
Change the camera scene mode
You can change the
scene mode in the camera to optimize the settings for different environments.
Descriptions of the scene modes are available on the camera.
-
On the Home screen, click the Camera icon.
-
To change the camera scene mode, click the scene mode icon at the
bottom of the screen.
-
Select a scene mode.
When you close the camera, the scene mode is saved.
Change the size of pictures that you take
The larger the
picture is, the more storage space the picture requires.
-
On the Home screen, click the Camera icon.
-
Press the
key >
Options.
-
Change the
Image
Size field.
-
Press the
key >
Save.
Geotag pictures that you take
The geotag option in
the camera records the geographical information of the location in which you
take a picture.
-
On the Home screen, click the Camera icon.
-
Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties of the picture
file.
Change the autofocus setting
-
On the Home screen, click the Camera icon.
-
Press the key >
Autofocus.
- For moving
subjects, click
Continuous.
- For still
subjects, click
Single Shot.
- To turn off
autofocus, click
Off.
Top
Turn off digital zoom for the camera
-
On the Home screen, click the Camera icon.
-
Press the
key >
Options.
-
Clear the
Digital Zoom check box.
-
Press the
key >
Save.
Top
Reduce blurriness in the pictures that you take
The image
stabilization option helps reduce blurriness that is caused by slight movements
of the camera when you are taking a picture.
-
On the Home screen, click the Camera icon.
-
Press the
key >
Options.
-
Select the
Image Stabilization check box.
-
Press the
key >
Save.
Change the review duration of the pictures that you take
Top
Change when the camera warns you about the number of pictures
remaining
A warning appears notifying you when the amount of storage for
pictures drops below a certain number. You can see the number of remaining
pictures in the Storage section of the Options screen.
-
On the Home screen, click the Camera icon.
-
Press the
key >
Options.
-
Change the
Warn when pictures remaining drops to field.
-
Press the
key >
Save.
Top
Change the location for storing pictures
that you take
-
On the Home screen, click the Camera icon.
-
Press the
key >
Options.
-
Change the
Store Pictures field.
-
Press the
key >
Save.
Top
Pictures
Top
Zoom, pan, or rotate a picture
In a picture, do one of the following:
- To zoom in to the picture, click the trackpad.
- To zoom out from the picture, press the
key.
- To pan the picture, when you are zoomed into it, slide
your finger on the trackpad in any direction.
- To rotate the
picture, press the
key >
Rotate.
Top
Save a picture from a text message or a web page
You can save picture
files, such as .jpg, .png, .gif, or .bmp files, to the
BlackBerry® device memory or a media card.
-
Open a picture attachment in a text message or highlight a picture
on a web page.
-
Press the key >
Save Image >
Save.
Use a picture as your device wallpaper
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Browse to a picture.
-
Press the
key >
Set As Wallpaper.
Top
View pictures as a slide show
A slide show
displays all the pictures in a category or folder in sequence.
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Click a category.
-
Press the key >
View Slide Show.
To close the slide show, press the
key.
Change the number of seconds between slides in a slide show
-
On the Home screen, click the Media icon.
-
Press the key
>
Media Options.
-
Change the
Slide Show Interval field.
-
Press the
key >
Save.
Top
View pictures in list view or thumbnail view
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Click a category.
-
Press the key >
View List or
View Thumbnail.
Top
Create a picture folder
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Press the key >
New Folder.
-
If necessary, change the location that the folder is created in.
-
Type a name for the folder.
-
Click
OK.
Top
Import pictures to the Pictures application
Importing pictures from other folders on your
BlackBerry® device
or media card into the Pictures application allows you to have access to your
pictures, while maintaining your existing folder structures and file locations.
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Press the key >
Import Pictures. Folders that contain pictures
that are not saved in the
Picture Library folder or
Camera Pictures folder appear.
-
Select the check boxes beside the folders that you want to import.
-
Click
Import Pictures.
To delete the folders from the Pictures application, highlight the
folder.
Press the key >
Remove From Library. The folders that you
imported remain in their original location, but are deleted from the Pictures
application.
To permanently delete the folders from both the Pictures application
and from the device memory or media card, including any files that are not
pictures and that are not visible in the folders in the Pictures application,
highlight the folder.
Press the key >
Delete. The folders that you imported are
deleted from their locations on your device memory or media card.
Top
Find a picture that you took with the camera
Pictures that you take with the camera are saved to the Camera
Pictures folder in the Pictures application. If you have filed your pictures in
other folders, they will no longer appear in the Camera Pictures folder.
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Click the
Camera Pictures folder.
Top
Voice notes
Top
Record a voice note
- On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.
-
Click the
record icon.
-
Do any of the following:
- To pause
recording, click the
pause icon. To resume recording, click the
record icon.
- To stop
recording, click the
pause icon. Click the
stop icon.
Note: When you stop recording a voice note, the voice note is
automatically saved.
Top
Play a media file
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Click a media file.
-
If the media controls do not appear at
the bottom of the screen, click the trackpad.
- To play a media
file, click the
icon.
- To pause a media
file, click the
icon.
- To stop a media
file, click the
icon.
- To move to the
next media file, click the
icon.
- To move to the
previous media file or the beginning of the media file that is currently
playing, click the
icon.
- To fast-forward or rewind a
media file, click the progress bar. On the trackpad, slide your finger to the
right or left. Click the progress bar again.
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Amplify the volume using the audio boost feature
The audio boost
feature allows you to amplify the volume more than the normal volume settings
allow for songs, ring tones, and videos.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Select the
Audio Boost checkbox.
-
Read the warning on the screen and if you want to proceed, click
Yes.
-
Press the
key >
Save.
Improve sound quality for media files
Depending on your BlackBerry® device
model, this feature might not be supported.
To improve sound quality for media files, you must be using stereo
headphones with your device.
-
On the Home screen, click the Media icon.
-
Press the key >
Media Options.
-
Change the
Headset Music EQ field.
-
Press the
key >
Save.
Ring tones
Top
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for
volume, LED, vibration, and notification during calls.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Selected Profile.
- To change your ring
tone, click
Phone.
- To change
notifiers or reminders, click to expand a section. Click an option.
-
In the
Ring Tone,
Notifier Tone, or
Reminder Tone field, do one of the following:
- Click a tone.
- To use a song
that is on your
BlackBerry®
device or on a media card, click
All Music. Find and click a song.
- To use a voice
note that
you recorded, click
All Voice Notes. Find and click a voice
note.
- To use a
preloaded alert, click
All Alerts. Find and click an alert.
-
Press the
key >
Save.
Top
Play a media file
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Click a media file.
-
If the media controls do not appear at
the bottom of the screen, click the trackpad.
- To play a media
file, click the
icon.
- To pause a media
file, click the
icon.
- To stop a media
file, click the
icon.
- To move to the
next media file, click the
icon.
- To move to the
previous media file or the beginning of the media file that is currently
playing, click the
icon.
- To fast-forward or rewind a
media file, click the progress bar. On the trackpad, slide your finger to the
right or left. Click the progress bar again.
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Improve sound quality for media files
Depending on your BlackBerry® device
model, this feature might not be supported.
To improve sound quality for media files, you must be using stereo
headphones with your device.
-
On the Home screen, click the Media icon.
-
Press the key >
Media Options.
-
Change the
Headset Music EQ field.
-
Press the
key >
Save.
Media storage
Top
Storage and media cards
Top
Supported media cards
Your BlackBerry® device
supports media card sizes up to 32 GB. Only microSD media cards are supported.
Top
Repair files stored on your media card or on your device
CAUTION:
If you run the repair feature on your
BlackBerry® device,
your device might delete files that have errors from your media card or on your
device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Storage.
-
Press the key >
Repair.
-
Complete the instructions on the screen.
If your media card is still not repaired after you run the repair
feature, you might want to try formatting it.
Top
View the amount of memory used by media files
- On the Home screen, click the Media icon.
- Press the Menu key.
- Click Memory Use.
Top
Change the amount of memory available for media files
To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.
Depending on your BlackBerry® device
model, this feature might not be supported.
- On the Home screen, click the Media icon.
- Press the Menu key.
- Click Media Options.
- Perform any of the following actions:
- To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.
- To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
- Press the Menu key.
- Click Save.
Turn off media card support
When you turn off
media card support, your
BlackBerry® device cannot access the files that are on
your media card.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device.
-
Click
Storage.
-
Clear the
Media Card Support check box.
-
Press the
key >
Save.
About compression
Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your device compresses device data before encrypting it.
Top
About file encryption
File encryption is designed to protect files that you store on your
BlackBerry® device and on a media card that can be
inserted in your device. You can encrypt the files on your device and on your
media card using an encryption key that your device generates, your device
password, or both.
If you encrypt the files using an encryption key that your device
generates, you can only access the files on your media card when the media card
is inserted in your device. If you encrypt the files using your device
password, you can access the files on your media card in any device that you
insert your media card into, as long as you know the password for the device.
Top
Turn on encryption
To encrypt data on
your BlackBerry® device, you must have set a password for your
device.
Depending on the
amount of storage space available for storing files on your device, you might
not be able to encrypt files on your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Encryption.
-
To encrypt data on your device, in the
Device Memory section, select the
Encrypt check box.
-
To encrypt files that are stored on a media card and on your
device, in the
Media Card section, select the
Encrypt check box and do one of the
following:
- To encrypt files
using an encryption key that your device generates, change the
Mode field to
Device Key.
- To encrypt files
using your device password, change the
Mode field to
Device Password.
- To encrypt files
using an encryption key and your device password, change the
Mode field to
Device Password & Device Key.
-
To also encrypt media files such as pictures, songs, and videos,
select the
Include Media Files check box.
-
Press the
key >
Save.
To stop encrypting data on your device, in the
Device Memory section, clear the
Encrypt check box. To stop encrypting files,
in the
Media Card section, clear the
Encrypt check box.
Top
Picture folders
Top
Create a picture folder
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Press the key >
New Folder.
-
If necessary, change the location that the folder is created in.
-
Type a name for the folder.
-
Click
OK.
Top
Import pictures to the Pictures application
Importing pictures from other folders on your
BlackBerry® device
or media card into the Pictures application allows you to have access to your
pictures, while maintaining your existing folder structures and file locations.
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Press the key >
Import Pictures. Folders that contain pictures
that are not saved in the
Picture Library folder or
Camera Pictures folder appear.
-
Select the check boxes beside the folders that you want to import.
-
Click
Import Pictures.
To delete the folders from the Pictures application, highlight the
folder.
Press the key >
Remove From Library. The folders that you
imported remain in their original location, but are deleted from the Pictures
application.
To permanently delete the folders from both the Pictures application
and from the device memory or media card, including any files that are not
pictures and that are not visible in the folders in the Pictures application,
highlight the folder.
Press the key >
Delete. The folders that you imported are
deleted from their locations on your device memory or media card.
Top
Find a picture that you took with the camera
Pictures that you take with the camera are saved to the Camera
Pictures folder in the Pictures application. If you have filed your pictures in
other folders, they will no longer appear in the Camera Pictures folder.
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Click the
Camera Pictures folder.
Top
Transferring and downloading media files
Top
About transferring and synchronizing media files
You can connect your
BlackBerry® device to your computer to transfer and
synchronize files between your device and computer using a USB cable,
or you can use
Bluetooth® technology to send media files to or receive
media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your
device to your computer with a USB cable allows you to drag most files from a
folder on your computer to a folder on your device or media card. The media
option in the dialog box allows you to transfer media files that are protected
with DRM to and from your device. Both options allow you to use the
BlackBerry®
Desktop Software to
transfer files to and from your device.
If you want to manage and preserve the information or the encryption
that is associated with your media files when you transfer files between your
device and your computer, use the media option in the
BlackBerry Desktop Software.
To download
the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Top
Transfer a file from your computer to your device using your device as
a USB memory drive
You must use the
BlackBerry®
Desktop Software
to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your
BlackBerry device
and your computer.
-
Connect your device to your computer using a USB cable.
-
Do one of the following:
- If you want to
transfer most types of files, in the dialog box that appears on your device,
select the USB Drive option.
- If you want to
transfer media files that are protected with DRM, in the dialog box that
appears on your device, select the media transfer option.
-
If necessary, type a password. Your device appears as a drive on
your computer.
-
Drag a file from a location on your computer to a folder on your
device.
To view the transferred file on your device, disconnect your device from
your computer and find the file.
Top
Transfer your media files from your computer to your device using
BlackBerry Desktop Software
With
the BlackBerry®
Desktop Software, you can
synchronize media files, including
iTunes playlists and
Windows Media® Player
playlists, to your
BlackBerry device.
To download
the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
-
Connect your device to your computer.
-
On your device, in the dialog box that appears, select any of the
file transfer options.
-
On your computer, open the
BlackBerry Desktop Software.
-
Click
the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the
BlackBerry Desktop Software.
Send a media file
You can send your
pictures and videos to applications that you have installed such as
Facebook® for
BlackBerry® devices,
and
YouTube® for
BlackBerry devices.
You can send only media files that you have added.
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Highlight a media file.
-
Press the
key.
- To send a
picture or video, click
Send. Click a message type or an
application.
- To send an audio
file, click the send option for a message type.
-
If necessary, turn on
Bluetooth® technology and choose a device or pair with a
device.
Receive a media file using
Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is
sent to your
BlackBerry® device
using
Bluetooth technology, a
dialog box appears on the screen.
-
In the dialog box that appears on your device, click
Yes.
-
In the drop-down list, click a location to save the file in.
-
Click
Save.
Top
Supported audio and video file formats
Depending on your
BlackBerry® device
model and wireless service provider, some media file formats might not be
supported.
|
Type
|
File format
|
|
Audio
|
- AAC
- AMR
- FLAC
- MP3
- M4A
- OGG
- WMA
- WAV
|
|
Video
|
- 3GP
- 3GP2
- AVI
- ASF
- MP4
- MOV
- WMV
|
For information about codecs and
recommended video and audio file formats for your device, visit
www.blackberry.com/docs/smartphones
and click
Multimedia >
Media Types Supported on BlackBerry Smartphones.
Top
Media shortcuts
Audio and video files
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Pause an audio or video file
|
Press the
key on the top of your
BlackBerry® device.
|
|
Resume playing an audio or video file
|
Press the
key.
|
|
Play the next song
|
Press and hold the
Volume Up key on the right side of
your device.
|
|
Play the previous song
|
Press and hold the
Volume Down key on the right side of
your device.
|
|
Turn on the audio boost feature if you are using a headset
|
When you are playing an audio or video file, press the
Volume Up key until you reach the
highest volume setting, and then press the
Volume Up key again four times
quickly.
|
Pictures
|
Zoom in
|
Press
I
|
|
Zoom out
|
Press
O
|
|
Pan up
|
Press
2
|
|
Pan down
|
Press
8
|
|
Pan right
|
Press
6
|
|
Pan left
|
Press
4
|
|
Rotate
|
Press
L
|
Camera and video camera
|
Zoom in before you take a picture or record a video
|
Press the
Volume Up key.
|
|
Zoom out before you take a picture or record a video
|
Press the
Volume Down key.
|
|
Take a picture
|
Press the
Convenience key on the right side of
your device.
|
Troubleshooting: Media
Top
My device is not using the correct ring tone or wallpaper
If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Top
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the
lack of exposure by using a slower shutter speed. If you move the
camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.
Depending on your BlackBerry®
device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Top
Some features aren't available on my device
The availability of certain features on your
BlackBerry® device might be
affected by items such as your device model and wireless service plan.
Depending on your messaging service plan, some features or options
might not be available in the message options on the Email Preferences screen.
If your email account uses a
BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set
an option for you, a lock indicator appears beside the option field.
For more information about the features that are available on your
device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Top
I cannot save media files
Your
BlackBerry® device memory or
media card might not have enough available memory to store media files.
Try the following actions:
- If you are trying to save
a media file to your device memory, delete old data or messages from your
device.
- If you are trying to save
a media file on your media card, delete old media files.
- In the camera options,
verify that the
Image Size field is not set to
Large. Large pictures use more memory than
smaller pictures.
I cannot open media files
Try one of the following:
- If you are trying to open
a media file on your
BlackBerry® device and your
device is connected to your computer, disconnect your device from your
computer.
- If you are trying to open
a media file on your computer using your device as a USB drive, verify that you
have closed the media transfer options in the
BlackBerry®
Desktop Software.
- If you encrypted the media
files on your media card using an encryption key that your
BlackBerry
device generated and you are trying to open an encrypted media file on your
computer or a device other than the
BlackBerry device that you used to encrypt the
file, insert the media card into the
BlackBerry device that you used to encrypt the
file.
On the Home screen
or in a folder, click the
Options
icon.
Click
Security >
Encryption. In the
Media Card section, change the
Mode field to
Device Password.
Top
My device does not recognize my media card
Try one of the following actions:
I cannot find podcasts
Podcast content that is marked as explicit content does not appear in
the Podcast application if you do not have the
Allow explicit podcasts option turned on.
Top
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Top
Ring tones, sounds, and alerts
Top
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application
defines how your
BlackBerry® device alerts you of phone calls, messages,
reminders, and browser content.
Your device has a Normal profile and five other preloaded profiles:
Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the
tones in any preloaded profile to an
audio file that is stored in
your device
memory
or on
a media card, or you can create additional profiles.
The All Alerts Off profile cannot be changed.
By default, some of the settings in the preloaded profiles are based on
the settings in the Normal profile. For example, when you change the ring tone
in the Normal profile, the ring tone in the Loud
profile, Medium
profile, and Phone Calls Only profile
is automatically updated. If you do not want specific settings for a preloaded
profile to update automatically when you change the corresponding setting in
the Normal profile, you can manually change the settings in that preloaded
profile.
You can create contact alerts, which alert you when
particular contacts call you or send you a message. Contact alerts are always
turned on, and do not turn off unless you select the
All Alerts Off
profile. For example, even if you select the Silent
profile or Vibrate Only profile, audible contact
alerts remain
audible until you select the
All Alerts Off
profile.
Top
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for
volume, LED, vibration, and notification during calls.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Selected Profile.
- To change your ring
tone, click
Phone.
- To change
notifiers or reminders, click to expand a section. Click an option.
-
In the
Ring Tone,
Notifier Tone, or
Reminder Tone field, do one of the following:
- Click a tone.
- To use a song
that is on your
BlackBerry®
device or on a media card, click
All Music. Find and click a song.
- To use a voice
note that
you recorded, click
All Voice Notes. Find and click a voice
note.
- To use a
preloaded alert, click
All Alerts. Find and click an alert.
-
Press the
key >
Save.
Top
Add or delete a custom profile
In addition to the preloaded profiles, you can create your own custom profiles.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Profile Management >
Add Custom Profile.
-
In the
Name field, type a name for the profile.
-
Click the item that you want to change.
-
Change the ring tone, notifier, or reminder information.
-
Press the
key >
Save.
To delete a custom profile, highlight the profile.
Press the
key >
Delete.
Add a contact alert
You can create
contact alerts that allow you to customize ring tones and alerts for calls and
messages from specific contacts or groups of contacts. When you receive a call
or message from the contact, your
BlackBerry® device
uses the assigned ring tone or alert, even if you select the Silent profile or
Vibrate Only profile. If you do not want to be notified with the assigned ring
tone or alert, you can select the All Alerts Off profile.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Contacts >
Add Contact Alert.
-
In the
Name field, type the name of the contact
alert.
-
In the
Contacts field, type the name of the contact.
-
Click a contact.
-
Change the ring tone and alert information for calls and messages.
-
Press the
key >
Save.
To delete a contact alert, highlight the contact alert that you want to
delete.
Press the
key >
Delete.
Silence your device
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Do one of the following:
- To receive
flashing LED alerts only, click
Silent.
- To receive
vibrate alerts only, click
Vibrate Only.
- To turn off all
alerts, including contact alerts, click
All Alerts Off.
When a ring tone, reminder, or alert sounds, if available,
press the
key on the top of your
BlackBerry®
device.
Top
Flashing LED
The LED on the top of your
BlackBerry® device flashes
different colors to indicate different statuses.
|
Flashing LED color
|
Description
|
|
Green
|
You are in a wireless coverage area. You can turn on or turn
off this notification.
|
|
Blue
|
Your device is connected to a
Bluetooth® enabled device. You can
turn on or turn off this notification.
|
|
Red
|
A new message has arrived and your selected profile is set
to notify you using the flashing LED. If you are using your device with a smart
card, your device is accessing data on the smart card.
|
|
Amber
|
The battery power level for your device is low, or your
device is turned off and is charging. You cannot turn off the notification for
the low battery power level. The notification for charging turns off when you
turn on your device.
|
Change alarm notification options
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
- Press the
key >
Save.
Top
Turn on or turn off event sounds
Event sounds alert
you when you turn on or turn off your
BlackBerry® device, when the battery power level is full
or low, and when you connect or disconnect a USB cable or accessory to or from
your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Accessibility.
-
Change the Event Sounds field.
-
Press the
key >
Save.
Troubleshooting: Ring tones, sounds, and alerts
Top
My device is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.
Top
My device is not ringing or vibrating when I receive a call or
message
Try the following actions:
- On the Home screen,
click the
Sound and Alert Profiles
icon. Verify that your profile
is not set to
All Alerts Off or
Silent.
- If you have
created contact alerts, on the Home screen, click the
Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert.
Click
Phone or
Messages. Verify that the
Volume field is not set to
Silent and that the
Vibration field is not set to
Off.
Top
Browser
Top
Browser basics
Top
Browsing web pages
Top
Visit a web page or search the Internet
Depending on your
wireless service provider, multiple browsers might appear on your
BlackBerry® device.
For more information about the charges associated with using each browser,
contact your wireless service provider.
-
On the Home screen, click the Browser icon.
-
In the field at the top of the page, type a web address or search
terms.
-
Press the
key on the keyboard.
To stop loading a web page, press the
key >
Stop.
About tabbed browsing
With tabbed browsing, you can open multiple web pages on your
BlackBerry® device at the same time. You can quickly
switch between tabs that are open, open a new tab without closing another, or
close the current tab without closing the entire browser. If you open a link
that is in a message, calendar entry, or memo, the link automatically opens in
a new tab.
The more tabs that you have open, the more memory your device uses.
Top
Open, close, or switch between tabs
Top
Zoom in to or out from a webpage
On a webpage,
press the
key >
Zoom.
- To
zoom in, on the trackpad, slide your finger up.
- To
zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the
key.
Top
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
- In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
- Type the text.
- Press the Enter key.
To search for the next instance of the text, press the
key >
Find Next or
Find Next on Page.
Top
View a list of web pages that you visited recently
- On the Home screen, click the Browser icon.
- Press the key > History.
Top
Return to the home page
To perform this task, you must have a home page set on your BlackBerry® device.
- On a webpage, press the key.
- Click Home.
Top
Create a shortcut icon for a web page on the Home screen
On a web page, press the
key >
Add to Home Screen.
Top
Refresh a webpage
- On a webpage, press the key.
- Click Refresh.
Top
Close the browser
-
On a webpage, press the key.
-
Click
Close.
Top
Move back or forward a webpage
- On a webpage, press the key.
- Click Back or Forward.
Top
Turn on browser shortcuts
- On the Home screen, click the Browser icon.
- Press the
key >
Options.
- In the General section, select the Enable Keyboard Shortcuts check box.
- Press the
key >
Save.
Top
Viewing, copying, and forwarding web addresses
Top
View the address for a web page
On a web page, press the
key >
Page Properties.
Top
Copy an address for a web page, link, or picture
To paste the address, press the
key >
Paste.
Top
Send a web address
-
On the Home screen, click the Browser icon.
- To send a web
address for a web page that is in your bookmark list or browser history,
highlight a web page.
- To send a
different web address, browse to a web page.
-
Press the key >
Send Link or Send Page Address.
-
Click a message type.
To return to the browser after you send the message, press the
key.
Top
Send a link or picture from a web page
- On a web page, pause on or highlight a link or picture.
- Press the key > Send Link or Send Image Link.
- Click a message type.
To return to the browser after you send the message, press the
key.
Top
Viewing pictures and playing media files
Top
Play a media file on a web page
- On a web page, click a media file.
- Click Open.
Top
View a full picture on a webpage
-
On a webpage, highlight or pause on a picture.
-
Press the
key >
View Image.
- To zoom in to or out from the picture, press the
key >
Zoom.
- To stop zooming, press the key > End Zoom.
- To return the picture to its original size, press the key.
Top
Browser bookmarks
Top
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Top
Add a bookmark for a web page
-
On a web page, press the key > Add to Bookmarks.
- In the
Title field, type a name for the bookmark.
- In the
Folder field, click the folder that
you want the bookmark to appear in.
-
Click
Add.
If you visit the web
page offline, the browser displays the content that was current the last time
that you viewed the web page online.
Top
Change or delete a bookmark for a web page
-
On the Home screen, click the
Browser icon.
-
Press the
key >
Bookmarks.
-
Highlight a bookmark.
-
Press the
key.
- To change a
bookmark, click
Edit. Change the bookmark. Press the
key. Click
Save.
- To delete a
bookmark, click
Delete.
Top
Send a bookmark for a web page
- On the Home screen, click the Browser icon.
- Press the
key >
Bookmarks.
- Highlight a bookmark.
- Press the key > Send Link.
- Click a message type.
To return to the browser after you send the message, press the
key.
Top
Move a bookmark for a webpage
- On the Home screen, click the Browser icon.
- Press the
key >
Bookmarks.
- Highlight a bookmark.
- Press the key > Move.
- Click the new location.
Top
Add, rename, or delete a bookmark folder for web pages
-
On the Home screen, click the
Browser icon.
-
Press the
key >
Bookmarks.
-
Highlight a bookmark folder.
-
Press the
key.
- To add a
bookmark folder, click
Add Subfolder.
- To rename a
bookmark folder, click
Rename Folder. Type a new name for the
folder. Press the
Enter key.
- To delete a
bookmark folder, click
Delete Folder.
Top
RSS feeds
For more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help.
Top
About RSS feeds
You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with
your social networks and view your RSS feeds in one location.
Top
Add an RSS feed from the browser
-
In the browser, on a web page with an RSS feed, press the
Menu key.
-
Click
Subscribe to RSS Feed.
-
Select the check box beside each feed that you want to add.
-
Click
Subscribe.
-
Click
OK.
Top
Browser options
Top
Change your home page or start page
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the General section, do one of the following:
- To change the
home page, in the
Home Page field, type a web address.
- To use your home
page as the start page when you first open the browser, change the
Start Page field to
Home Page.
-
Press the
key >
Save.
Top
Turn off JavaScript support
JavaScript is used on
some web pages to provide interactive features, such as menus and sounds. If
you do not want the
browser to provide JavaScript features, you can turn off JavaScript support.
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the
Web Content section, clear the
Enable JavaScript check box.
-
Press the
key >
Save.
Stop loading images or playing embedded media files on web
pages
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the Web Content section, do one of the following:
- To stop loading
images on web pages, clear the
Load Images check box.
- To stop playing
embedded media files on web pages, clear the
Enable Embedded Media Files check box.
-
Press the
key >
Save.
Top
Stop blocking pop-ups on web pages
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the Web Content section, clear the
Block Popups check box.
Top
Change the font size for text on web pages
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the Web Content section, change the
Default Font Size field.
-
Press the
key >
Save.
Top
Set the character encoding for all web pages
By default, your BlackBerry® device uses the optimal character encoding for a web page.
- From the Home screen, click the Browser icon.
- Press the
key >
Options.
- In the Web Content section, change the Default text encoding field.
- Press the
key >
Save.
Receive a prompt before you close the browser or stream media from the
Internet
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the
General section, below
Prompt Before, do one of the following:
- To receive a
prompt confirming that you want to close the browser when you have multiple
tabs open, select the
Closing Tabs on Exit check box.
- To receive a
prompt confirming that you want to close the browser after you press the
key, select the
Closing Browser on Escape check box.
- To receive a
prompt before your
BlackBerry®
device uses your wireless service provider's browser
portal to stream media from the Internet, select the
Switching to Carrier Network for Streaming
Media check box.
-
Press the
key >
Save.
Top
Delete browsing information
Your
BlackBerry® device
saves some information in your browser to improve your browsing experience. You
can delete password information, browser history, cookies, content that has been pushed to your device,
and the browser cache.
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the
Privacy and Security section, below
Clear Browsing Data, select the check boxes
beside the types of browsing information that you want to delete.
-
Click
Clear Now.
Turn off cookies in the browser
- On the Home screen, click the Browser icon.
- Press the
key >
Options.
- In the Privacy & Security section, clear the Accept Cookies check box.
- Press the
key >
Save.
Top
Turn on geolocation in the browser
If you turn on
geolocation in the browser, some websites might be able to determine your
approximate location.
-
On the Home screen, click the Browser icon.
-
Press the
key >
Options.
-
In the
Privacy & Security section, select the
Enable Geolocation check box.
-
Press the
key >
Save.
When you visit a
website that requests your location, a dialog box appears. If you select the
Don't ask again for this website check box, the
website and the permissions that you set for it
are saved in
Geolocation Permissions in your browser options.
Browser security
Top
About TLS
The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.
Top
TLS options
Option
|
Description
|
|---|
Permit SSL 3.0
|
Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
|
Encryption Strength
|
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.
|
Digest Strength
|
Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option.
|
Manage browser security
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
TLS.
-
Set the security options.
-
Press the
key >
Save.
Top
Add a trusted content server
If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
- On the Home screen
or in a folder, click the
Options
icon.
- Click Security > Advanced Security Settings > TLS.
- Highlight the Trust Hosts field.
- Press the key > Add Host.
- Type the web address for the content server.
- Click OK.
- Press the
key >
Save.
Add or change a web site that is associated with a certificate
Top
Browser push
Top
About browser push
Browser push is designed to push information from a web application to
your
BlackBerry® device as the information becomes available.
For example, you can receive updates for weather reports, stock quotes, or
breaking news. When your device receives an update, a new browser push message
might appear in the messages application or an icon on the Home screen might
change to indicate that new information is available. The web application might
also push updated information to your browser cache without notifying you. If
information is pushed to your browser cache, the information is available on
your device even when your device is not connected to the wireless network. Web
applications that use browser push automatically push updates to your device,
unless you turn off browser push.
Your device supports different types of browser push messages. Service
loading messages and service indication messages include updated information.
Other browser push messages include messages that appear in your browser cache.
Top
Browser push options
Option
|
Description
|
|---|
|
Process MDS
|
Set whether your
BlackBerry®
device accepts browser push messages from the
BlackBerry® Enterprise Server or
the BlackBerry®
Internet Service.
|
|
MDS Hosts
|
Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services.
|
|
Process SMSC
|
Set whether your device accepts push
messages that are SMS-based.
|
|
SMSC Hosts
|
Set which SMSC hosts your device accepts browser push messages
from. To accept browser push messages from a specific SMSC host, type the phone
number for the SMSC host.
|
|
Process IP
|
Set whether your device accepts browser push messages that web
applications send through a WAP gateway.
|
|
IP Hosts
|
Set which WAP gateways your device accepts browser push
messages from. To accept browser push messages from a specific IP host, type
the IP address for the WAP gateway.
|
Turn off browser push
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Device > Advanced System Settings > Browser Push.
-
Clear the
Enable Push check box.
-
Press the
key >
Save.
Top
Browser shortcuts
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
|
Insert a period (.) in the web address field
|
Press the
Space key.
|
|
Insert a slash mark (/) in the web address field
|
Press the
Shift key and the
Space key.
|
|
Stop loading a web page
|
Press the
Escape key.
|
|
Close the browser
|
Press and hold the
Escape key.
|
On a web page
|
Quickly switch between tabs
|
Press
W
|
|
Zoom in to a web page
|
Press
I
|
|
Zoom out from a web page
|
Press
O
|
|
Go to the start page
|
Press
G
|
|
Return to the home page
|
Press
H
|
|
Open the bookmark list
|
Press
K
|
|
Add a bookmark
|
Press
A
|
|
View a list of web pages that you have visited recently
|
Press
Y
|
|
Refresh a web page
|
Press
R
|
|
Find text on a web page
|
Press
F. To find the next instance of the
text, press
V.
|
|
Open the browser options
|
Press
S
|
Move around a web page
|
Move up a screen
|
Press the
Shift key and the
Space key.
|
|
Move down a screen
|
Press the
Space key.
|
|
Move to the top of a web page
|
Press
T
|
|
Move to the bottom of a web page
|
Press
B
|
Troubleshooting: Browser
Top
No browser is available on my device
Depending on your
wireless service plan, this feature might not be
supported.
Verify that your BlackBerry® device is connected to the wireless network.
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
Top
I receive a prompt to switch networks when I stream a song or video
If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.
To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before, clear the Switching to Carrier Network for Streaming Media check box.
Top
I cannot open a new tab
You might not have enough available memory on your
BlackBerry® device.
Try completing the following actions:
- Close a tab that you do
not need.
- Close other applications
that do not need to be open.
Top
Calendar
Top
Calendar basics
Top
Switch calendar views
You can view your appointments and meetings in one of four calendar
views. Day
view, Week
view, and Month view
display all your appointments and meetings for the selected time period. Agenda
view displays all your scheduled appointments, meetings, and free time in a list.
-
On the Home screen, click the Calendar icon.
-
Press the key >
View.
-
Click a view.
Top
Go to a specific date in the calendar
- On the Home screen, click the Calendar icon.
- Press the
key.
- To move to a specific date, click Go To Date.
- To move to the current date, click Go To Today.
Top
Schedule a
meeting or an appointment
Top
Set an alarm in the calendar
You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
- On the Home screen, click the Calendar icon.
- Press the key > New Alarm.
- Type the alarm information.
- If you want the alarm to recur, change the Recurrence field.
- Press the
key >
Save.
Top
Switch calendars
If your BlackBerry®
device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiple calendars on your device,
you can schedule and manage appointments and meetings in each calendar.
For more information, contact your wireless service provider.
- On the Home screen, click the Calendar icon.
- Press the key > Select Calendar.
- Click a calendar.
Top
Meetings
Top
Schedule a
meeting or an appointment
Top
Delete an appointment, meeting, or alarm
- On the Home screen, click the Calendar icon.
- Highlight an appointment, meeting, or alarm.
- Press the
key >
Delete.
Top
Respond to a meeting invitation
-
In a meeting invitation, press the
key.
-
Click
Accept,
Tentative, or
Decline.
-
If you declined a delegated meeting invitation, do one of the
following:
- To decline the
meeting, click
Decline.
- To delegate the
meeting back to the sender so that the sender can re-delegate it, click
Delegate.
-
Do one of the following:
- To send the
response without adding comments, click
Send Response.
- To add a comment
to your response, click
Add Comments. Type a comment. Press the
key >
Send.
Note: If you delete a meeting invitation from the Messages
application before you accept or decline it, the meeting is deleted from the
email application on your computer.
Top
View your calendar when responding to a meeting
In a meeting invitation, press the
key >
View Calendar.
To return to the meeting invitation, press the
key.
Top
Check availability of meeting participants
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants,
click
View Availability.
- If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time.
- To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend.
Top
Change the list of participants for a meeting
To perform this task, you must be the meeting organizer.
- In a meeting, in the Accepted or Declined field, highlight a contact.
- Press the
key.
- Click Invite Attendee, Change Attendee, or Remove Attendee.
- Press the
key >
Save.
Top
Forward a meeting invitation
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider
or administrator.
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
In a meeting or a meeting invitation, press the
key >
Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.
Top
Delegate a meeting invitation
To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
- In a meeting invitation, press the key > Delegate.
- Click a contact.
- To send the response without adding comments, click Send Response.
- To add a comment to your response, click Add Comments. Type a comment. Press the
key >
Send.
Top
Send an email message to all meeting participants
In a meeting, meeting invitation, or meeting response, press the
key >
Email All Attendees.
Top
Conference call meetings
Top
About conference calls
You can create two types of conference calls with your
BlackBerry® device. If your organization or a conferencing service
has provided you with a conference call bridge number, you can create
conference call meetings in the calendar on your device or
computer. Conference call meetings allow participants who have a
BlackBerry device to
enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge
number, you can create a conference call by calling other contacts
and joining the calls together.
Top
Create a conference call meeting from your device
To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.
- In a meeting, select the Conference call check box.
- Type the information for the conference call.
- Press the
key >
Save.
Top
Create a conference call meeting from your computer
To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now
option, if their device supports this feature.
- In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.
- Type a lowercase x. Do not include spaces before or after the x.
- Type the participant access code. Type a space after the participant access code.
- Type CCM: and the moderator conference call bridge number. Do not include spaces.
- Type a lowercase x. Do not include spaces before or after the x.
- Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.
Top
Enter a conference call meeting
Do
one of the following:
- In a meeting
notification, click
Join Now.
- In the calendar,
highlight the meeting.
Press the key >
Join Now.
Top
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device.
- On the Home screen, click the Calendar icon.
- Press the key > Options > Conference Calling.
- Type your conference call information.
- Press the
key >
Save.
Synchronizing calendar
Top
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize
organizer data (contacts, calendar entries, tasks, and memos) between your
BlackBerry®
device and the email application on your computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email
between your device and the email application on your computer
over the wireless network. When you file or delete email messages on
your device, these email messages should be filed or deleted in your email
application. Likewise, any changes that you make to email messages in the email
application on your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact,
calendar entry, or email account, some data or email can't be synchronized or
reconciled.
If wireless data synchronization or wireless email reconciliation isn't
available on your device or if you turned off these features, you can use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize your organizer data and email. For more information, see the Help
in the
BlackBerry Desktop Software.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Synchronize organizer data over the wireless network
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
-
In the Contacts application, Calendar application, Tasks
application, or MemoPad, press the
key >
Options.
-
If necessary, click a calendar or contact list.
-
Select the
Wireless Synchronization check box.
-
Press the
key >
Save.
If you use the
BlackBerry®
Internet Service, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize calendar data. For more information, see the Help in the
BlackBerry Desktop Software.
Top
About backing up and restoring device data
If you have installed the
BlackBerry®
Desktop Software on your computer, you can back up and restore most of your
BlackBerry device
data, including messages, organizer data, fonts, saved searches, and browser
bookmarks using the backup and restore tool of the
BlackBerry Desktop Software.
For more information, see the Help in the
BlackBerry Desktop Software.
If your email account uses a
BlackBerry® Enterprise Server, you might be able to restore synchronized organizer
data to your device over the wireless network. To restore synchronized
organizer data over the wireless network, you must have an activation password.
For more information, contact your administrator.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
About synchronization conflicts
A synchronization conflict occurs when you change the same email
or organizer data item on your
BlackBerry® device
and in the email application on your computer.
If you reconcile your email
using wireless email reconciliation, on your device, you can set whether the
email
on your device or the email
on your computer takes
precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data
synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Manage data synchronization conflicts
You can change how
conflicts that occur during organizer data synchronization are resolved by
turning off wireless data synchronization, changing conflict resolution
options, and synchronizing organizer data using the synchronization tool of the
BlackBerry®
Desktop Software.
For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the
BlackBerry Desktop Software.
Top
Calendar options
Top
Change how the calendar is displayed
- On the Home screen, click the Calendar icon.
- Press the
key >
Options >
Calendar Display and Actions.
- To change the default view, change the Initial View field.
- To change the start and end time for days, change the Start Of Day field and End Of Day fields.
- To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
- To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
- Press the
key >
Save.
Top
Change options for reminders
- On the Home screen, click the Calendar icon.
- Press the
key >
Options >
Calendar Display and Actions.
- To change the snooze time for reminders, change the Snooze field.
- To change the default reminder time for calendar entries, change the Default Reminder field.
- Press the
key >
Save.
Top
Change options for multiple calendars
- On the Home screen, click the Calendar icon.
- Press the
key >
Options.
- Click a calendar.
- To change the color that is used for appointments from the calendar, change the Appointment Color field.
- To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
- Press the
key >
Save.
Top
Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
- On the Home screen
or in a folder, click the
Options
icon.
- Click Device > Advanced System Settings > Default Services.
- Change the Calendar (CICAL) field.
- Press the
key >
Save.
Top
Change how long your device stores calendar entries
- On the Home screen, click the Calendar icon.
- Press the
key >
Options >
Calendar Display and Actions.
- Change the Keep Appointments field.
- Press the
key >
Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
Top
Show tasks in the calendar
- On the Home screen, click the Calendar icon.
- Press the
key >
Options >
Calendar Display and Actions.
- Select the Show Tasks check box.
- Press the
key >
Save.
Top
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.
|
Schedule an appointment
|
Press
C
|
|
Change to Agenda view
|
Press
A
|
|
Change to Day view
|
Press
D
|
|
Change to Week view
|
Press
W
|
|
Change to Month view
|
Press
M
|
|
Move to the next week, month,
or day in Agenda view
|
Press the
Space key.
|
|
Move to the previous week, month, or day in Agenda view
|
Press the
Shift key and the
Space key.
|
|
Move to the current date
|
Press
T
|
|
Move to a specific date
|
Press
G
|
Troubleshooting: Calendar
Top
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
Top
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
Top
Some characters in calendar entries do not appear correctly after
synchronization
If you schedule
appointments or meetings on your
BlackBerry® device that contain
special characters or accents, your computer might not support these
characters.
On your computer, verify that you are using the correct default
code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your
computer.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
I cannot enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer is not using a
BlackBerry®
device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly.
If the Join Now option appears and your
device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Try the following actions:
- If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section.
- If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits before dialing an extension. From the Home screen, press the key. Press the
key >
Options >
Smart
Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again.
Top
Contacts
Top
Contact basics
Top
Add a
contact
- To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the
key >
Save.
- To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the
key >
Save.
Top
Create a custom contact field
Top
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
- After you type the main part of a phone number in a phone number field, press the key.
- Click Add Pause or Add Wait.
- Type the additional numbers.
- Press the
key >
Save.
Top
Change or delete a contact
- On the Home screen, click the Contacts icon.
- Highlight a contact.
- Press the
key.
- To edit the information for the contact, click Edit. Change the contact information. Press the
key >
Save.
- To delete a contact, click Delete.
Top
Search for a contact in your organization's address book
Top
Customizing contacts
Top
Add a contact picture for caller ID
-
On the Home screen, click the Contacts icon.
-
Highlight a contact.
-
Press the
key >
Edit.
-
Press the key >
Add Picture.
-
Find, highlight, and click a picture.
-
If necessary, move the crop
box to the portion of the picture that
you want
to use.
-
Press the key >
Crop & Save.
-
Press the
key >
Save.
Top
Change or delete a contact picture
-
On the Home screen, click the Contacts icon.
-
Highlight a contact.
-
Press the
key >
Edit.
-
Highlight the contact picture.
- To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture.
- To delete the contact picture, press the > Delete Picture.
-
Press the
key >
Save.
Top
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus
Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.
Top
Categorize a contact, task, or memo
-
When you
are creating or changing a contact, task, or memo,
press the
key >
Categories.
-
Select the check box beside a category.
-
Press the
key >
Save.
To remove a category from a contact, task, or memo, clear the check box
beside the category.
Top
Create a category for contacts, tasks, or memos
You can create
categories to organize items in the Contacts application, Tasks application,
and MemoPad.
-
On the Home screen or in the
Applications folder, click the
Contacts
icon,
Tasks
icon, or
MemoPad
icon.
-
Press the key >
Filter.
-
Press the key >
New.
-
Type a name for the category.
-
Press the
key on the keyboard.
To delete a category, highlight the category.
Press the
key >
Delete.
Synchronizing contacts
Top
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize
organizer data (contacts, calendar entries, tasks, and memos) between your
BlackBerry®
device and the email application on your computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email
between your device and the email application on your computer
over the wireless network. When you file or delete email messages on
your device, these email messages should be filed or deleted in your email
application. Likewise, any changes that you make to email messages in the email
application on your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact,
calendar entry, or email account, some data or email can't be synchronized or
reconciled.
If wireless data synchronization or wireless email reconciliation isn't
available on your device or if you turned off these features, you can use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize your organizer data and email. For more information, see the Help
in the
BlackBerry Desktop Software.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Synchronize organizer data over the wireless network
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
-
In the Contacts application, Calendar application, Tasks
application, or MemoPad, press the
key >
Options.
-
If necessary, click a calendar or contact list.
-
Select the
Wireless Synchronization check box.
-
Press the
key >
Save.
If you use the
BlackBerry®
Internet Service, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize calendar data. For more information, see the Help in the
BlackBerry Desktop Software.
Top
About backing up and restoring device data
If you have installed the
BlackBerry®
Desktop Software on your computer, you can back up and restore most of your
BlackBerry device
data, including messages, organizer data, fonts, saved searches, and browser
bookmarks using the backup and restore tool of the
BlackBerry Desktop Software.
For more information, see the Help in the
BlackBerry Desktop Software.
If your email account uses a
BlackBerry® Enterprise Server, you might be able to restore synchronized organizer
data to your device over the wireless network. To restore synchronized
organizer data over the wireless network, you must have an activation password.
For more information, contact your administrator.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
About synchronization conflicts
A synchronization conflict occurs when you change the same email
or organizer data item on your
BlackBerry® device
and in the email application on your computer.
If you reconcile your email
using wireless email reconciliation, on your device, you can set whether the
email
on your device or the email
on your computer takes
precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data
synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Manage data synchronization conflicts
You can change how
conflicts that occur during organizer data synchronization are resolved by
turning off wireless data synchronization, changing conflict resolution
options, and synchronizing organizer data using the synchronization tool of the
BlackBerry®
Desktop Software.
For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the
BlackBerry Desktop Software.
Top
Personal distribution lists
Top
Create a personal distribution list
Top
Change or delete a personal distribution list
-
On the Home screen, click the Contacts icon.
-
Highlight a personal distribution list.
-
Press the
key.
- To change a personal distribution list, click Edit Group. Click a contact. Click Add
Member, Change
Member, or
Delete Member. Press the key > Save Group.
- To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains
in your contact list.
Top
Multiple contact lists
Top
About multiple contact lists
If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider.
Top
View a different contact list
-
On the Home screen, click the Contacts icon.
-
Press the key > Select Contacts.
-
Click a contact list.
Top
Change the default contact list
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Device > Advanced System Settings > Default Services.
-
Change the
Contact List (SYNC) field.
-
Press the
key >
Save.
Top
Contact list options
Top
Turn off the prompt that appears before you delete items
You can turn off the
prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
-
On the Home screen, click the application icon for an application that prompts you before you delete items.
-
Press the
key >
Options.
-
If necessary, click
General Options.
-
Clear the
Confirm Delete check box.
-
Press the
key >
Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
- On the Home screen
or in a folder, click the
Options
icon.
- Click Typing and Input > Language.
- Change the Global Name Display field.
- Press the
key >
Save.
View the number of contacts stored on your device
-
On the Home screen, click the Contacts icon.
-
Press the
key >
Options.
-
Click a contact list.
The Number of Entries
field displays the number of contacts that are stored in the contact list.
Top
Sort contacts or tasks
-
On the Home screen or in the
Applications folder, click the
Contacts icon or
Tasks icon.
-
Press the
key >
Options.
-
If necessary, click
General Options.
-
Change the
Sort By field.
-
Press the
key >
Save.
Top
Troubleshooting: Contacts
Top
Contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Top
My contact pictures keep changing
The contact pictures in applications (for example, in the contacts application), might change
if you set more than one application on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.
Top
Clock
Top
Set the date and time
-
On the Home screen or in the Applications folder, click the Clock icon.
-
Press the key > Set Time.
- To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
- To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok.
-
Do any of the following:
- To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
- To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
-
Press the
key >
Save.
Top
Change what appears on the screen when your device is charging
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- Change the When Charging field.
- Press the
key >
Save.
Top
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- Change the Clock Face field, Stopwatch Face field or Timer Face field.
- Press the
key >
Save.
Display a second time zone on the clock
You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone.
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- Change the Home Time Zone field.
- Press the
key >
Save.
Top
Turn on the alarm
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the key > Set Alarm.
- On the trackpad, slide your finger up or down to highlight On or Weekdays.
- Click the trackpad.
At the top of the Home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.
Top
Silence the alarm
- If snooze is not turned on, click Dismiss.
- If snooze is turned on, click Snooze.
Top
Change alarm notification options
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
- Press the
key >
Save.
Top
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the key > Enter Bedside Mode.
To turn off bedside clock mode, press the
key.
Set options for bedside clock mode
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- In the Bedside Mode section, do any of the following:
- To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.
- To turn off the connection to the wireless network, so that your
device does not receive phone calls or messages when bedside clock
mode is turned on, select the Disable Radio check box.
- To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box.
- Press the
key >
Save.
Top
Use the stopwatch
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the key > Stopwatch.
- Click the start/stop icon.
- To record lap times, click the lap icon.
- To stop timing, click the start/stop icon again.
- To send the results in a message, press the key > Send Results. Click a message type.
Top
Use the timer
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the key > Timer.
- Press the key > Set Timer.
- Set the time.
- Click OK.
- To start or stop the timer, click the start/stop icon.
- To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
Top
Change timer notification options
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the
key >
Options.
- In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
- Press the
key >
Save.
Top
Troubleshooting: Clock
Top
The time on my device is incorrect
- On the Home screen or in the Applications folder, click the Clock icon.
- Press the key > Set Time.
- Try one of the following actions:
- If the Update Time field is set to Automatic, press the key > Update Time.
- If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
- If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates.
For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
Top
Tasks and memos
Top
Create a task or memo
You can create tasks in the Tasks application or Calendar
application, and you can make any of your tasks
visible in the calendar.
-
On the Home screen, click the
Calendar icon, or in the
Applications folder, click the
Tasks icon or
MemoPad icon.
- To create a task
in the Calendar
application, press the
key >
New. Type the task title and fill in
the details, such as the due date and recurrence.
- To create a task
in the Tasks application, click
Add Task. Type the task title and fill in
the details, such as the due date and recurrence.
- To create a
memo, click
New Memo. Type a title and the memo.
-
Press the
key >
Save.
Top
Send a task or memo
- On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
- Highlight a task or memo.
- Press the key > Forward As.
- Click a message type.
Top
Change or delete a task or memo
On the Home screen or in the
Applications folder, click the
Tasks icon or
MemoPad icon.
- To change the task or memo, click it. Change the task or memo information. Press the
key >
Save.
- To delete the task or memo, highlight it. Press the
key >
Delete.
Top
Change the status of a task
- On the Home screen or in the Applications folder, click the Tasks icon.
- Highlight a task.
- Press the
key.
- To mark the task as complete, click Mark Completed.
- To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the
key >
Save.
Top
Hide completed tasks
- On the Home screen or in the Applications folder, click the Tasks icon.
- Press the key > Hide Completed.
Top
Show tasks in the calendar
- On the Home screen, click the Calendar icon.
- Press the
key >
Options >
Calendar Display and Actions.
- Select the Show Tasks check box.
- Press the
key >
Save.
Top
Synchronizing tasks and memos
Top
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize
organizer data (contacts, calendar entries, tasks, and memos) between your
BlackBerry®
device and the email application on your computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email
between your device and the email application on your computer
over the wireless network. When you file or delete email messages on
your device, these email messages should be filed or deleted in your email
application. Likewise, any changes that you make to email messages in the email
application on your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact,
calendar entry, or email account, some data or email can't be synchronized or
reconciled.
If wireless data synchronization or wireless email reconciliation isn't
available on your device or if you turned off these features, you can use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize your organizer data and email. For more information, see the Help
in the
BlackBerry Desktop Software.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Synchronize organizer data over the wireless network
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
-
In the Contacts application, Calendar application, Tasks
application, or MemoPad, press the
key >
Options.
-
If necessary, click a calendar or contact list.
-
Select the
Wireless Synchronization check box.
-
Press the
key >
Save.
If you use the
BlackBerry®
Internet Service, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize calendar data. For more information, see the Help in the
BlackBerry Desktop Software.
Top
About backing up and restoring device data
If you have installed the
BlackBerry®
Desktop Software on your computer, you can back up and restore most of your
BlackBerry device
data, including messages, organizer data, fonts, saved searches, and browser
bookmarks using the backup and restore tool of the
BlackBerry Desktop Software.
For more information, see the Help in the
BlackBerry Desktop Software.
If your email account uses a
BlackBerry® Enterprise Server, you might be able to restore synchronized organizer
data to your device over the wireless network. To restore synchronized
organizer data over the wireless network, you must have an activation password.
For more information, contact your administrator.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
About synchronization conflicts
A synchronization conflict occurs when you change the same email
or organizer data item on your
BlackBerry® device
and in the email application on your computer.
If you reconcile your email
using wireless email reconciliation, on your device, you can set whether the
email
on your device or the email
on your computer takes
precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data
synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Manage data synchronization conflicts
You can change how
conflicts that occur during organizer data synchronization are resolved by
turning off wireless data synchronization, changing conflict resolution
options, and synchronizing organizer data using the synchronization tool of the
BlackBerry®
Desktop Software.
For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the
BlackBerry Desktop Software.
Top
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus
Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.
Top
Categorize a contact, task, or memo
-
When you
are creating or changing a contact, task, or memo,
press the
key >
Categories.
-
Select the check box beside a category.
-
Press the
key >
Save.
To remove a category from a contact, task, or memo, clear the check box
beside the category.
Top
Create a category for contacts, tasks, or memos
You can create
categories to organize items in the Contacts application, Tasks application,
and MemoPad.
-
On the Home screen or in the
Applications folder, click the
Contacts
icon,
Tasks
icon, or
MemoPad
icon.
-
Press the key >
Filter.
-
Press the key >
New.
-
Type a name for the category.
-
Press the
key on the keyboard.
To delete a category, highlight the category.
Press the
key >
Delete.
Turn off the prompt that appears before you delete items
You can turn off the
prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
-
On the Home screen, click the application icon for an application that prompts you before you delete items.
-
Press the
key >
Options.
-
If necessary, click
General Options.
-
Clear the
Confirm Delete check box.
-
Press the
key >
Save.
Typing
Top
Typing basics
Top
Highlight, cut,
copy,
or
paste text
-
Press
and hold the
key
and click the trackpad.
- To highlight
text character by character, on the trackpad, slide your finger left or right.
- To highlight
text line by line, on the trackpad, slide your finger up or down.
-
Press the
key.
- To cut the
highlighted text, click
Cut.
- To copy the
highlighted text, click
Copy.
-
Place the cursor where you want to insert the cut or copied text.
-
Press the
key >
Paste.
Top
Type a symbol
-
Press the
Symbol key.
-
Press the letter key that appears below the symbol.
Top
Type an accent or special character
Press and hold a letter key on the keyboard and, on the trackpad, slide your
finger left or right until the accented or special character appears.
Top
Clear text from a field
In a field that you typed text into, press the
key >
Clear Field.
Top
Type text using the predictive input method
When you are typing text, perform any of the following actions:
- To select the highlighted suggestion and start typing a new word, press the Enter key.
- To select the highlighted suggestion and continue typing the same word, click the word.
- To ignore the suggestions, keep typing.
Top
Typing input methods
Top
Change your typing style
You can change how
your
BlackBerry® device recognizes what you type by selecting
a typing style.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Typing.
-
For a keyboard, do one of the following:
- To
turn off all typing assistance, change the
Style field to
Direct.
- To
set your device to suggest word predictions as you type, change the
Style field to
Predictive.
-
Press the
key >
Save.
Find more information about typing in other languages
You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Top
Typing options
Top
Change the default currency symbol
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Keyboard.
-
Change
the
Currency Key field.
-
Press the
key >
Save.
Top
Stop displaying contacts in the list that appears when you
type
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Typing.
-
For a keyboard, click
Advanced Style Options.
-
Clear the
Names check box.
-
Press the
key >
Save.
Top
Turn on key tones
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Typing and Input >
Keyboard.
- Select the Key Tone check box.
- Press the
key >
Save.
Top
Turn off trackpad sounds
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Typing and Input > Trackpad Sensitivity.
-
Clear
the
Audible Roll check box.
-
Press the
key >
Save.
To turn on trackpad sounds again, select the
Audible Roll check box.
Top
Set the trackpad sensitivity
You can set how the trackpad responds to
your touch. A high sensitivity level requires less pressure than a lower
sensitivity level.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Typing and Input > Trackpad Sensitivity.
-
Change
the
Horizontal Sensitivity
field and
Vertical Sensitivity field.
-
Press the
key >
Save.
Set the cursor speed
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Keyboard.
-
Change
the
Key Rate field.
-
Press the
key >
Save.
Top
Spelling checker
You can check
spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.
Top
Check spelling
Top
Change options for checking spelling
You can change the
type and length of words that the spelling checker includes when checking
spelling. For example, you might not want the
spelling
checker to include
acronyms or one-letter words. You can also set your
BlackBerry®
device to check spelling automatically before you send
an email
message.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Spell
Check.
-
Change one or more options.
-
Press the
key >
Save.
Stop displaying spelling suggestions in the list that appears when you
type
By default, if you
start typing a letter combination that your
BlackBerry® device does not recognize, spelling
suggestions appear in bold in the list that appears when you type.
-
Click
Typing and Input >
Typing.
-
For a keyboard, click
Advanced Style Options.
-
Clear the
Spelling check box.
-
Press the
key >
Save.
Custom dictionary
Top
About the custom dictionary
You can add words to the custom dictionary so that your
BlackBerry® device recognizes
the word when you check spelling.
Top
Add, change, or delete a word in the custom dictionary
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Custom
Dictionary.
- To add a word to
the custom dictionary, press the
key >
New. Type a word or letter combination.
Press the
key on the keyboard.
- To change a word
in the custom dictionary, press the
key >
Edit. Change
the word.
Press the
key on the keyboard.
- To delete a word
from the custom dictionary, highlight the word.
Press the
key >
Delete.
Top
Stop adding items to the custom dictionary automatically
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Typing.
-
For a keyboard, click
Advanced Style Options.
-
Clear the
Typing check box.
-
Change the
Email field to
Off.
-
Press the
key >
Save.
Top
Word Substitution
Top
About Word Substitution
Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later.
Top
Create a Word Substitution entry
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Word
Substitution.
-
Press the
key >
New.
-
In the
Replace field, type the text to replace.
-
In the
With field, do one of the following:
- Type replacement
text.
-
To insert a macro
(for example, the current date or time), press the
key >
Insert Macro.
-
Do one of the following:
- To capitalize
the entry exactly as you typed it, change
the
Using field to
Specified Case.
- To capitalize
the entry according to the context, change
the
Using field to
SmartCase.
-
In the Language field, change the language.
-
Press the
key >
Save.
Top
Change or delete a Word Substitution entry
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Word
Substitution.
-
Highlight a Word Substitution entry.
-
Press the
key.
- To change the
Word Substitution entry, click
Edit. Change
the entry.
Press the
key >
Save.
- To delete the
Word Substitution entry, click
Delete.
Top
Undo a Word Substitution change
If the Word Substitution feature changes a word that you don't want to change, you can undo the change.
When you are typing, press the
key twice.
Typing
shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period
|
Press the
Space key twice. The next letter is
capitalized.
|
Insert an at sign (@) or a period (.) in an email address
field
|
Press the
Space key.
|
Capitalize a letter
|
Press and hold the letter key until the capitalized letter
appears.
|
Turn on CAP lock
|
Press the
Alt key and the
Right Shift key. To turn off CAP lock,
press the
Left Shift key or
Right Shift key.
|
Type a symbol
|
Press the
Symbol key. Type the letter that appears
below the symbol.
|
Type the alternate character on a key
|
Press the
Alt key and the character key.
|
Type an accented or special character
|
Press and hold the letter key
and, on the trackpad, slide your finger left or right. For example, to type ü,
press and hold
U and slide your finger left until ü
appears. Release the letter key when the accented or special character
appears.
|
Type a number in a text field
|
Press and hold the
Alt key and press the number key.
|
Type a number in a number field
|
Press a number key. You do not need to press the Alt key.
|
Turn on NUM lock
|
Press the
Alt key and the
Left Shift key. To turn off NUM lock,
press the
Left Shift key or
Right Shift key.
|
Highlight a line of text
|
Press the
Left Shift key or
Right Shift key and, on the trackpad,
slide your finger up or down.
|
Highlight text character by character
|
Press the
Left Shift key or
Right Shift key and, on the trackpad,
slide your finger left or right.
|
Cut highlighted text
|
Press the
Left Shift key or
Right Shift key and the
Backspace/Delete key.
|
Copy highlighted text
|
Press the
Alt key and click the trackpad.
|
Paste text
|
Press the
Left Shift key or
Right Shift key and click the
trackpad.
|
Troubleshooting: Typing
Top
I cannot type a password
Verify that you are using the multi-tap input method.
Top
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list.
Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackpad. Continue typing the word.
Top
I cannot check spelling
You can check
only the
spelling of text that you type. You can check spelling in English, Afrikaans,
Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian,
Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Top
Keyboard
Top
Assign an application to a Convenience key
Your
BlackBerry® device has one or
more Convenience keys on the side of the device.
Depending on your theme, you might not be able to change the
application that is assigned to a Convenience key.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Convenience Keys.
-
Change
the
Right Side Convenience Key Opens field or
Left Side Convenience Key Opens
field.Change the
Convenience Key Opens field.
-
Press the
key >
Save.
Change the default currency symbol
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Keyboard.
-
Change
the
Currency Key field.
-
Press the
key >
Save.
Top
Set the cursor speed
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Keyboard.
-
Change
the
Key Rate field.
-
Press the
key >
Save.
Top
Turn on key tones
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Typing and Input >
Keyboard.
- Select the Key Tone check box.
- Press the
key >
Save.
Top
Set the trackpad sensitivity
You can set how the trackpad responds to
your touch. A high sensitivity level requires less pressure than a lower
sensitivity level.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Typing and Input > Trackpad Sensitivity.
-
Change
the
Horizontal Sensitivity
field and
Vertical Sensitivity field.
-
Press the
key >
Save.
Turn off trackpad sounds
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Typing and Input > Trackpad Sensitivity.
-
Clear
the
Audible Roll check box.
-
Press the
key >
Save.
To turn on trackpad sounds again, select the
Audible Roll check box.
Top
Troubleshooting: Keyboard
Top
No application opens when I press a Convenience key
Try the following:
- If you have not done so, assign an application to the key.
- Open the flip and press the Convenience key again. Applications do not open when the flip is closed.
- Verify that you
did not delete the application that you assigned to the key.
Top
Language
Top
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, Word Substitution and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English.
Top
Change the language
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input > Language.
- To change the
display language, change the
Display Language field.
- To change the
typing language, change the
Typing Language field.
- To change the
language for voice commands, change the
Voice Dialing Language field.
-
Press the
key >
Save.
Top
Use a shortcut for switching typing input languages when you are typing
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Language.
- To switch the
typing input language by holding the
Alt key and pressing the
Enter key, change
the
Shortcut Keys field to
Alt-Enter.
- To switch the
typing input language by holding the
Shift key and pressing the
Space key, change
the
Shortcut Keys field to
Shift-Space.
-
Press the
key >
Save.
To turn off the shortcut for switching typing input languages, change
the
Shortcut Keys field to
None.
Top
Add a display language
You can use the
BlackBerry®
Desktop Software
to add a display language to your
BlackBerry device.
To download
the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Connect your device to your computer and open the BlackBerry Desktop Software.
For more information about adding applications and display languages, see the
Help in
the
BlackBerry Desktop Software.
Delete a language
You can delete
languages that you do not use to increase the amount
of space available.
-
On the Home screen or in a folder, click the
Setup icon.
-
Click
Languages > Manage Languages.
-
Select the languages you want to keep.
-
Click
Update.
Any languages that you
do not select are deleted from your
BlackBerry®
device.
Troubleshooting: Language
Top
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry®
Internet Service that is associated with your BlackBerry® device might not support the characters.
For more information,
contact your wireless service provider
or administrator.
Top
Screen display
Top
Set options for backlighting
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Display >
Screen
Display.
-
Do any of the following:
- To change the
brightness of the backlight for the screen, change the
Backlight Brightness field.
- To change the
length of time that the backlight stays on when you are not touching your
BlackBerry®
device, change the
Backlight Timeout field.
- To stop the
backlight from adjusting to lighting conditions, clear the
Automatically Dim Backlight check box.
-
Press the
key >
Save.
Top
Use a picture as your device wallpaper
-
On the Home screen, click the
Media icon >
Pictures
icon.
-
Browse to a picture.
-
Press the
key >
Set As Wallpaper.
Top
Change the display font
Changes to the display font do not apply to the external display.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Display >
Screen
Display.
- Change the font fields.
- Press the
key >
Save.
Organizing applications on the Home screen
Top
About organizing application icons
Application icons can appear on the Home screen or in folders on the
Home screen. If you cannot see all your application icons, they might be
hidden. You can make all your application icons visible on the Home screen or
in folders by selecting Show All from the Home screen menu.
You can reorder application icons to change which icons appear first on
the Home screen. You can also create and delete folders, change the folder icon
style for folders that you create, and move application icons into folders and
out of folders.
Top
Find or hide an application icon
Depending on your
theme, you might not be able to hide some application icons.
Add, change, or delete a folder on the Home screen
Top
Move an application icon
- On the Home screen or in an application folder, highlight an application icon.
- Press the Menu key.
- Perform one of the following actions:
- To move the application icon to a different location on the Home screen, click Move.
On the trackpad, slide your finger to the new location. Click the trackpad.
- To move the application icon into an application folder, click Move to folder.
Click an application folder.
- To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Top
Add a message that appears when your device is locked
When the flip is open and your BlackBerry®
device is locked, this text appears on the screen.
- On the Home screen
or in a folder, click the
Options
icon.
- Click Display > Message on Lock Screen.
- Type the text that you want to appear on the screen when your device is locked.
- Press the
key >
Save.
Use grayscale or reverse contrast for the screen display
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Accessibility.
- To use grayscale
for the screen display, change the
Color Contrast field to
Greyscale.
- To use reverse
contrast for the screen display, change the
Color Contrast field to
Reverse Contrast.
-
Press the
key >
Save.
Top
Turn on flashing
LED notification for wireless coverage
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Display >
Screen
Display.
-
Select
the
LED Coverage Indicator check box.
-
Press the
key >
Save.
When your
BlackBerry® device is connected to the wireless network,
the LED light flashes green.
To turn off the wireless coverage notification, clear
the
LED Coverage Indicator check box.
Top
External display
Top
Change options for notifications on the external display
When the flip is closed, notification for items, such as new messages, calls, or calendar reminders, appear on the external display.
- On the Home screen
or in a folder, click the
Options
icon.
- Click Display > External Notifications.
- To turn off the ability to review notifications by pressing the Volume keys, change the Enable Volume Key to Scroll field to No.
- To set the backlight to turn on each time that you receive a notification, change the Automatic Backlight and Notification field to Yes.
- To prevent notification details, such as the contact and subject line for a message, from appearing on the external display, change the Show Notification Detail field to Never.
- To prevent message preview text from appearing in message notifications, change the Show Message Preview field to No.
- To change the duration that notifications appear on the external display, change the Notification Cycle Duration field.
- Press the
key >
Save.
Review notifications on the external display
Notifications do not appear on the external display when the flip is open or while music is playing.
- To turn on the backlight if it is not already on, press a Volume key or the Convenience key on the right side of your BlackBerry® device.
- To open a notification, press a Volume
key.
- To move to the next notification, press the Volume Up key.
- To move to the previous notification, press the Volume Down key.
- To show the text for a message,
press the Convenience key on the right side of your device.
Themes
Top
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Top
Switch themes
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Display >
Screen
Display.
- In the Theme section, click a theme.
- Click Activate.
To delete a theme, click the theme. Click
Delete.
Top
Troubleshooting: Display
Top
My display changed
Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes.
Top
No application opens when I press a Convenience key
Try the following:
- If you have not done so, assign an application to the key.
- Open the flip and press the Convenience key again. Applications do not open when the flip is closed.
- Verify that you
did not delete the application that you assigned to the key.
Top
The screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.
To turn on the screen, click the trackpad or press a key.
Top
GPS technology
Depending on your wireless service provider, this feature might not be supported.
Top
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
Location-based applications can use your GPS location to provide you with information such as driving directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.
Turn on GPS technology
Depending on your BlackBerry® device
model and wireless network, this feature might not be supported.
Note: The GPS options that appear on your device might differ slightly
from the options that appear in this task.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Location
Settings.
-
Change the
Location Services field to
Location On.
-
Press the
key >
Save.
To turn off GPS technology, change the
Location Services field to
Location Off.
Top
Set the GPS receiver that you use to track your movement
To perform this task,
if you don't have an internal GPS receiver, you must pair your
BlackBerry® device with a
Bluetooth® enabled GPS receiver.
-
On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
Location
Settings.
-
Change the
GPS Data Source field.
-
Press the
key >
Save.
Top
Get your GPS location
Depending on your wireless service provider and wireless
network, this
feature might not be supported. Your BlackBerry® device must have an internal GPS receiver or be paired with a
Bluetooth® enabled GPS receiver to perform this task.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Location
Settings.
-
Press the key
>
Refresh Location.
The longitude and
latitude coordinates for your current location appear.
Top
Prevent others from tracking your location
If your email
account uses a
BlackBerry® Enterprise Server, your administrator might be able to track the location of your
BlackBerry device. For more information,
contact your administrator.
-
On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
Location
Settings.
-
Change the
Location Services field to
Location Off.
-
Press the
key >
Save.
Turn off location aiding
Depending on your wireless service provider and wireless
network, this
feature might not be supported. By default,
location aiding is turned on to improve the performance of GPS technology. When
location aiding is turned on, your
BlackBerry® device connects to a central server
periodically, which can increase your data service charges. To avoid these
charges, you can turn off location aiding, but it might take longer for your
device to get your GPS location. For more information, contact your wireless
service provider.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Location
Settings.
- To turn off
location aiding, change the
Location Aiding field to
Disabled.
- To turn off
location aiding when roaming, change the
Location Aiding field to
Disabled While Roaming.
-
Press the
key >
Save.
Troubleshooting: GPS technology
Top
I cannot use GPS technology
Try performing the following actions:
- If you are outdoors, move away from buildings and expose your device to open sky.
- If you are indoors, move close to a window.
- If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
- If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
Maps
Top
Map basics
Top
View a location on a map
-
On the Home screen, click the Maps icon.
-
On a map, press the key >
Find Location.
-
Do one of the following:
- To search for a
point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point
of interest. Highlight the point of
interest.
- To view a new
location, in the Find an address field, type an address. Highlight the location.
- To view a
location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
- To view a
bookmarked location, highlight the location in the bottom section of the
screen.
-
Press the
key >
View on Map
If you are viewing a location other than your current location, to get
directions to this location from your current location, press the
key >
Navigate to Here. Your device must have an
internal GPS receiver or be paired with a
Bluetooth enabled GPS receiver to perform this
task.
Top
View an address on a map using a link
When your
BlackBerry® device recognizes an address in certain
applications,
such as instant messaging applications or
the MemoPad, your device underlines the address.
-
Highlight an underlined address.
-
Press the key
>
View on Map.
Send a location
You can send a
location as a message, for example, in an email message or instant message.
The message that you send includes a link to the location so that the recipient
can view the location on a map.
- On the Home screen, click the Maps icon.
-
On a map, press the key
>
Send Location.
-
Click a message type.
Get directions
-
On the Home screen, click the Maps icon.
-
Press the key >
Get Directions.
-
Do
one of the following to
specify a starting location:
- To specify your
current location, if your
BlackBerry® device has an
internal GPS receiver or is paired with a
Bluetooth® enabled GPS
receiver, set the Start field to My Location.
- To specify the
location that
you are currently viewing on a map, set the Start field to Use center of map.
- To specify a new
location by selecting the
location on a map, set the Start field to Select from map. Click the location on the
map.
- To specify a
point of interest, such as a business or a landmark, set the Start field to
Find Location. In Find a store, cafe, etc. field, type the
information for the point of interest.
Press the
key on the keyboard. Click a point of
interest.
- To specify a
contact's address, set the Start field to
Find Location. In the Find a store, cafe, etc. field, type the contact's
name. Click the contact.
- To specify a new
location by typing the address, set the Start field to Find location. In the Find an address field, type the
address.
Press the
key on the keyboard. Click the location.
- To specify a
bookmarked location, set the Start field to From Favorites. Click a
bookmarked location.
-
Repeat step 3 to specify an ending location.
-
To change the route options, click
Route Options. Select or clear the check box
beside one or more route options. Click
OK.
-
Click
Search.
Top
Pan a map
To
pan a map, your
BlackBerry® device must be in
pan mode and
not zoom mode.
The mode
that your device is in is displayed
at the top of the map.
-
If your
device is in zoom mode,
click the trackpad
to switch to pan mode.
-
On
the trackpad, slide
your finger in any direction.
Zoom in to or out from a map
To
zoom in to or out from a map, your
BlackBerry® device must be in
zoom mode and
not pan mode.
The mode
that your device is in is displayed
at the top of the map.
On a map, do one of the following:
- To zoom in, if your device is not already in zoom mode, click the trackpad. Slide your finger up on the trackpad.
- To zoom out, if your device is not already in zoom mode, click the trackpad. Slide your finger down on the trackpad.
- To zoom to a point in a route, press the key > Zoom To Point.
View a list of points of interest near a location
You can search for
points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location.
- On the Home screen, click the Maps icon.
-
On a map, press the key >
Find Location.
-
Type the point of interest information.
-
Press the
key on the keyboard.
View contact information for a point of interest
Points of interest are displayed on maps as location markers.
-
On a map or in a list of points of interest, highlight a point of
interest.
-
Press the key >
Display Details.
Clear a map
When you clear a map, any route information displayed on the map no longer appears.
- On the Home screen, click the Maps icon.
-
On a map, press the >
Clear Map.
Top
Add a bookmark for a location or route
-
On the Home screen, click the Maps icon.
-
On a map, press the key >
Add As Favorite >
OK.
Top
Rename a bookmark for a location or route
-
On the Home screen, click the Maps icon.
-
Press the key >
Favorites.
-
Highlight a bookmark.
-
Press the key > Edit Favorite.
-
Type a new name.
-
Click
OK.
Top
Delete a bookmark for a location or route
-
On the Home screen, click the Maps icon.
-
On a map, press the key >
Favorites.
-
Highlight a bookmark.
-
Press the key > Remove as Favorite.
Top
Map options
Top
Keep backlighting on when you track your movement
By default,
backlighting turns off automatically after a specified time to conserve battery power.
You can change your map options so that backlighting remains on when you track your
movement unless the battery power level drops below a specified percentage.
- On the Home screen, click the Maps icon.
-
On a map, press the key >
Options.
-
Change the
Backlight Timeout When Battery Level field.
-
Press the
key >
Save.
Set the GPS receiver that you use to track your movement
To perform this task,
if you don't have an internal GPS receiver, you must pair your
BlackBerry® device with a
Bluetooth® enabled GPS receiver.
-
On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
Location
Settings.
-
Change the
GPS Data Source field.
-
Press the
key >
Save.
Top
Map shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map
|
Press I
|
Zoom out from a map
|
Press O
|
Move to the next direction on a route
|
Press N
|
Move to the previous direction on a route
|
Press P
|
Troubleshooting: Maps
Top
Some features aren't available on my device
The availability of certain features on your
BlackBerry® device might be
affected by items such as your device model and wireless service plan.
Depending on your messaging service plan, some features or options
might not be available in the message options on the Email Preferences screen.
If your email account uses a
BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set
an option for you, a lock indicator appears beside the option field.
For more information about the features that are available on your
device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Top
Applications
Top
About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of your device, try to close applications when you are finished with them.
Top
Keep an application running in the background and switch to another application
Top
Close an application so that it is not running in the background
To optimize the performance of your BlackBerry®
device, try to close applications when you are finished with them.
About adding applications
Depending on your wireless service provider and region, you might have
the option to add or update applications using the
BlackBerry App World™ storefront, the
BlackBerry®
Desktop Software, or the Application Center. You might also be able to download
applications from a web page (try visiting
mobile.blackberry.com from your
BlackBerry
device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your
wireless service provider.
BlackBerry App World
If you have
BlackBerry App World on your device, you can search for and download games, social
networking applications, personal productivity applications, and much more.
Using an existing
PayPal® account, you
can buy and download items over the wireless network to your device.
To download
BlackBerry App World, visit
www.blackberryappworld.com.
For more information about managing applications using
BlackBerry App World, click the
App World icon. Press the
key
>
Help.
BlackBerry Desktop Software
If you have the
BlackBerry Desktop Software installed on your computer, you can connect your device to your
computer to add, update, remove, or restore applications. You can also add
applications to your device that you have downloaded to your computer, without
having to use the wireless network.
To download the
BlackBerry Desktop Software, visit
www.blackberry.com/desktop.
For more information about managing applications using the
BlackBerry Desktop Software, see the Help in the
BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add,
update, or return to the previous version of a select number of applications
that are hosted by your wireless service provider. Depending on your wireless
service provider, this feature might not be available.
For more information about managing applications using the Application
Center, click the
Application Center icon. Press the
key
>
Help.
Top
About social networking applications
You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.
You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront.
You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported.
For more information about social networking applications, visit www.blackberry.com/support.
If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device.
Top
About instant messaging applications
You can download instant messaging applications for your BlackBerry®
device from the BlackBerry App World™ storefront.
By default, your BlackBerry
device comes with BlackBerry®
Messenger. You can use BBM™ to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BBM, you can share pictures, lists, appointments, and more.
You must have a wireless service data plan to use these applications.
Depending on your wireless service provider or organization, some applications or features might not be supported.
For more information about BBM and other instant messaging applications, visit www.blackberry.com/support.
If you need help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on your device.
Top
Require your device password before adding an application
To perform this task,
you must have set a
BlackBerry® device password.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Password.
-
Select the Prompt on Application Install check box.
-
Press the
key >
Save.
Top
Delete an application
If your email
account uses a
BlackBerry® Enterprise Server,
your organization might not permit you to delete some applications. For more information,
contact your administrator.
-
On the Home screen or in a folder, highlight an application icon.
-
Press the
key >
Delete.
View properties for an application
- On the Home screen
or in a folder, click the
Options
icon.
- Click Device >
Application Management.
- Click an application.
Top
View the size of an application database
- On the Home screen
or in a folder, click the
Options
icon.
- Click Device >
Device and Status Information.
- Press the key > Database Sizes.
Top
Troubleshooting: Applications
Top
I cannot add, update, or return to the previous version of an
application
If your email account uses a
BlackBerry® Enterprise Server, your organization might not permit you to add or update
device applications. For more information, contact your administrator.
Try the following actions:
- Verify that your BlackBerry® device is connected to the wireless network.
- Verify that your device
has enough memory to add or update the application.
Top
BlackBerry Device Software
Top
About updating the
BlackBerry Device Software
You might want to update your
BlackBerry®
Device Software for
one of the following reasons:
- to access new applications
and features
- to resolve a technical issue
- your wireless service
provider requires you to update the
BlackBerry Device Software
You might be able to update your
BlackBerry Device Software over the wireless
network, from a web site, or using the
BlackBerry®
Desktop Software.
The duration of the update process can range from 15 minutes to 2 hours,
depending on the type of update, the amount of device data, and the number of
applications on your
BlackBerry device. You cannot use your device or
make emergency calls when the update is in progress. Do not remove the battery
while the update is in progress.
Over the wireless network
You can update your
BlackBerry Device Software over the wireless
network if a Wireless Update icon appears on the Home screen of your device.
You can also check for updates manually through the device options. The
available update might be a complete software update, or a partial software
update only. If the available update is a complete software update, your device
data is backed up on your device and restored during the installation process.
Depending on the options that your wireless service provider or administrator
sets, you might not be able to update the
BlackBerry Device Software over the wireless
network. Depending on your wireless service provider, extra fees might apply
when you download the update to your device.
From a web site
If your email account uses
the
BlackBerry®
Internet Service
or a
BlackBerry® Enterprise Server
that supports this feature,
you can update your
BlackBerry Device Software by connecting your device to your computer and visiting the
update web site at
www.blackberry.com.
Using the
BlackBerry Desktop Software
If you have the
BlackBerry Desktop Software installed on your computer, you can update your
BlackBerry Device Software from your computer.
For more information about updating the
BlackBerry Device Software from your computer, see the Help in the
BlackBerry Desktop Software.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Update the
BlackBerry Device Software over the wireless
network
Depending on the
options that your wireless service provider or administrator sets, you might
not be able to perform this task. Depending on your wireless service provider,
you might not be able to perform this task at certain times of the day, when
there is a greater volume of network traffic.
You can use your
BlackBerry® device when you
download the
BlackBerry®
Device Software but
not when you install the software. You have the option to schedule the update
to occur at a specific time.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
-
On the Home screen, click the
Wireless Update icon. If you do not have the
Wireless Update icon, on the Home screen, click the
Options icon.
Click
Device >
Software
Updates.
-
Complete the instructions on the screen.
Note: During the installation process, your device might reset or display
a white screen. If encryption is turned on, you might need to type your
password at various times during the installation process.
Top
Return to or delete the previous version of the
BlackBerry Device Software
Depending on the
options that your wireless service provider or administrator sets, you might
not be able to perform this task.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Software Updates >
Update successful.
- To return to a
previous software version, click
Downgrade.
- To delete a
previous software version, press the
key >
Delete Downgrade Data.
Update the BlackBerry Device Software from a web site
If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry®
Device Software updates that have been approved for use in your organization.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
- From your computer, visit the
BlackBerry Device Software
update site.
- Click Check for Updates.
- Connect your
BlackBerry device to your computer.
- On the Update summary screen, select the check box beside the update that you want to install.
- Do any of the following:
- To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.
- To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.
- Click Next.
- Complete the instructions on the screen to sign up for or decline email notifications for new software.
- Click Next > Finish.
Top
Update the BlackBerry Device Software using the BlackBerry Desktop Software
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Connect your BlackBerry® device to your computer and open the BlackBerry®
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Top
Troubleshooting:
BlackBerry Device Software
Top
I cannot update the
BlackBerry Device Software over the wireless
network
Depending on the options that your wireless service provider or
administrator sets, you might not be able to update your
BlackBerry®
Device Software
over the wireless network.
Try the following actions:
- Verify that your
BlackBerry device is connected to a wireless
network.
- Verify that your device
has enough storage space to update the
BlackBerry Device Software.
- Verify that you are not
roaming outside of your wireless service provider's wireless coverage area.
Depending on your wireless service provider, you might not be able to update
your
BlackBerry Device Software when roaming. For
more information, contact your wireless service provider.
- Try to update your
BlackBerry Device Software over the wireless network at a later time. Depending on your
wireless service provider, you might not be able to update your
BlackBerry Device Software at certain times of the day, when there is a greater volume of
network traffic.
- Try visiting your wireless
service provider's website, as you might be able to update your
BlackBerry Device Software from the website.
Top
My device does not have enough available storage space to update the BlackBerry Device Software
Try performing the following actions:
- Delete media files, display languages, or third-party applications that you do not use.
- Transfer media files that you have stored in the BlackBerry® device memory to a media card.
Top
Manage Connections
Top
Manage Connections basics
Top
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Device >
About Device
Versions. The types of networks your device can connect to are listed in the brackets after your device model.
For more information about the wireless networks that your
BlackBerry® device connects
to, see the
Safety and Product Information
booklet for your device.
Wireless coverage indicators
Indicators in the upper-right
corner of the Home screen display the wireless coverage level for the area in
which you are using your
BlackBerry® device. For more
information about wireless coverage areas, contact your wireless service
provider.
|
Indicator
|
Description
|
|
|
Provides information about the strength of the wireless
signal. Three or more bars indicate
a strong signal. A reduced signal display might indicate increased power output
from your device as it attempts to connect to a weak signal.
|
|
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK
|
You are connected to a mobile network and you can access
features such as email messaging and Internet browsing. If you do not see one
of the indicators,
you might be in an area of reduced wireless coverage where some features are
not available (you might only be able to make a phone call or send and receive
text messages).
|
|
|
You can
call only
emergency numbers.
|
|
|
You are in an area of no wireless coverage.
|
|
|
The connection to the mobile network is turned off.
|
|
|
You are connected to a
Wi-Fi® network and you can
access
BlackBerry services such as email messaging and
Internet browsing over the
Wi-Fi connection.
|
|
|
Your
Wi-Fi connection is turned on, but you are not
connected to a
Wi-Fi network, or you are connected to a
Wi-Fi network, but you cannot access
BlackBerry services such as email messaging and
Internet browsing over the
Wi-Fi connection.
|
|
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.
|
|
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.
|
Turn on or turn off a network connection
You should keep
network connections turned off in certain places, such as on an airplane or in
a hospital. For more information, see the
Safety and Product Information booklet for your
BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the
Manage Connections icon.
- To turn on a
network connection, select the check box beside a connection type.
- To turn off a
network connection, clear the check box beside a connection type.
- To turn on the
network connections that were turned on previously, click
Restore Connections.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information,
contact your wireless service provider.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Mobile Network Options.
- Do one of the following:
- To turn on or turn off data service, change the Data Services field.
- To turn on or turn off data service when roaming, change the While Roaming field.
- To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.
- Press the key > Close.
Check the status of network connections and services
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Services Status.
Top
Mobile network
Top
Roaming
Top
About roaming and international roaming
In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network.
When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Top
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Mobile Network Options.
- Change the Network Selection Mode field to Manual.
- Click a wireless network.
- Press the key > Close.
To connect to your wireless service provider's wireless network again, change the
Network Selection Mode field to
Automatic.
Top
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information,
contact your wireless service provider.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Mobile Network Options.
- Do one of the following:
- To turn on or turn off data service, change the Data Services field.
- To turn on or turn off data service when roaming, change the While Roaming field.
- To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.
- Press the key > Close.
Preferred wireless network list
Top
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless
network list to control the order in which your BlackBerry® device uses these other wireless
networks.
Your device tries to connect to a wireless
network based on the order in which the wireless
networks appear in your preferred wireless
network list. When you travel, your device scans for the wireless
networks on this list first.
If no wireless
network on the list is available, your device is designed to connect to another available wireless
network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
Add a wireless
network to the preferred wireless
network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your
wireless service plan, this feature might not be
supported.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Mobile Network Options.
- Press the
key >
My Preferred Network
List.
- Press the key > Add Network.
- To scan for a wireless
network to add, click Select From Available Networks. Click a wireless
network. Click Select Network.
- To scan for a wireless
network that is already known to your device, click Select From Known Networks. Click a wireless
network. Click Select Network.
- To add a wireless
network, click Manual Entry. Set the priority for the wireless
network. Type the MCC and MNC.
- Press the key > Close.
Top
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your
wireless service plan, this feature might not be
supported.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Mobile Network Options.
- Press the
key >
My Preferred Network
List.
- Highlight a wireless network.
- Press the
key >
Delete.
- Press the key > Close.
Top
Change the order of preferred networks
To perform this task,
your
BlackBerry® device must be connected to a
GSM® or
UMTS® network.
Depending on your
wireless service plan, this feature might not be
supported. Your
BlackBerry device
connects to networks based on the order that they appear in the preferred
network list.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Mobile Network Options.
-
Press the key > My Preferred Network List.
-
Highlight a wireless network.
-
Press the
key >
Move.
-
Click the new location.
-
Press the key > Close.
Top
Mobile network options
Top
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
- On the Home screen, click the Manage Connections icon.
- Click Mobile Network Options.
- Change the Network Mode field.
- Press the Escape key.
Turn on flashing
LED notification for wireless coverage
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Display >
Screen
Display.
-
Select
the
LED Coverage Indicator check box.
-
Press the
key >
Save.
When your
BlackBerry® device is connected to the wireless network,
the LED light flashes green.
To turn off the wireless coverage notification, clear
the
LED Coverage Indicator check box.
Top
Troubleshooting: Mobile network
Top
I cannot connect to the mobile network
Try the following
actions:
- If your
BlackBerry® device uses a SIM
card, verify that your SIM card is inserted in your device correctly.
- If your device
normally connects to a CDMA network and your device supports international
roaming, verify that your device is in global roaming mode and that your SIM
card is inserted in your device correctly.
- Verify that you
have turned on the connection to the wireless network.
- Verify that you
are connected to your wireless service provider's network. If you switched
wireless networks manually, your device remains connected to that wireless
network until you select your wireless service provider's network again.
- If you have set
a specific speed for wireless network connections, verify that you are in a
wireless coverage area that supports the connection speed.
- If you have a
Wi-Fi® enabled device and your wireless service provider
supports UMA, verify that your connection preference is not set to
Wi-Fi Only.
Top
Error messages
Top
Data service unavailable
Description
This message appears when you do not have access to data services on
your
BlackBerry® device.
Possible solutions
Try the following
actions:
- Verify that you are in a
wireless coverage area.
- Verify that the data
service on your device is turned on.
- If you are roaming, verify
that you can access data services while you roam.
Top
Wi-Fi technology
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Top
About connecting to a
Wi-Fi network
With
Wi-Fi®
technology, your
BlackBerry® device can access the Internet by connecting to a wireless router or wireless
access point at your home, work, or in a hotspot area. Your device
uses the
Wi-Fi network instead of the
mobile network to visit web pages, send and receive email messages, and so on.
When you connect to the Internet with a Wi-Fi network, you might
avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries,
airports, hotels, coffee shops, and so on. Some hotspots are free to use, while
others require payment. Your wireless service provider might provide an
application for your device that allows you to log in to a hotspot. If you do
not have an application on your device, you might have to set up your own
account online and log in manually.
If you have an access point or router that supports
Wi-Fi Protected Setup™, you
can connect to it using
Wi-Fi Protected Setup.
When you connect to a
Wi-Fi network, your device saves the connection information so that the next time that you are
within range of that network, your device connects to it automatically.
Top
Connect to a
Wi-Fi network
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Set Up Wi-Fi.
-
If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the
Show Open networks only check box.
-
Click the
Wi-Fi network that you
want to connect to.
-
If the
Wi-Fi network requires
authentication, type a password for the network.
The name of the
Wi-Fi network appears at the
top of the Home screen.
Top
Connect to a
Wi-Fi network using
Wi-Fi Protected Setup
If your wireless
router or wireless access point includes
Wi-Fi Protected Setup™, you can quickly connect to a
Wi-Fi® network without
entering a long password.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Set Up Wi-Fi Network >
Other Ways to Connect.
- To use the
Wi-Fi Protected Setup button on your router or access point, click
Press Button on Router. On your router or access point, press the
Wi-Fi Protected Setup button. On your
BlackBerry®
device, click
Start.
- To use a PIN,
click
Enter PIN into router. On your device, click
Start. Your device provides you with a PIN.
On the administration screen for your router or access point, type the PIN.
Connect to a
Wi-Fi network manually
If you know the name
of the
Wi-Fi® network that you want
to connect to, you can manually connect to the network.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Set Up Wi-Fi Network >
Other Ways to Connect >
Manually Connect to Network.
-
In the
SSID field, type the name of the
Wi-Fi network.
-
Click
Next.
-
In the
Security Type field, click the
Wi-Fi network
security type and specify
any requested information.
-
Click
Save and Connect.
Change, move, or delete a saved
Wi-Fi network
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Set Up Wi-Fi Network >
Saved Wi-Fi Networks.
-
Highlight a saved
Wi-Fi® network.
-
Press the
key.
- To change options
for the saved network, click
Edit. Change the options.
Click
Save.
- To move the saved
network and change the order that your
BlackBerry®
device tries to connect to your
saved networks, click
Move. Click a new location.
- To delete the
saved network, click
Delete.
Top
Prevent your device from connecting to a saved
Wi-Fi network
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Set Up Wi-Fi Network >
Saved Wi-Fi Networks.
-
Highlight a saved
Wi-Fi® network.
-
Press the key >
Disable.
Top
Turn on the prompt that appears for hotspots
By default, your
BlackBerry® prompts
you if you are within range of a saved Wi-Fi®
network that appears to be a hotspot. If you turn off these prompts, you can
turn them on again.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Set Up Wi-Fi Network.
-
Press the
key >
Options.
-
Select the
Prompt me when a saved hotspot is found nearby
check box.
-
Press the
key >
Save.
Options for saved
Wi-Fi networks
Common options
|
Option
|
Description
|
|
Name
|
Type a display name for the Wi-Fi® network.
|
|
SSID
|
Type the
Wi-Fi network
name.
|
|
Security Type
|
Set the security type that the
Wi-Fi network
supports.
|
|
Band type
|
Set the
Wi-Fi network type. If you do not know the
network type, do not change this field.
|
|
SSID broadcasted
|
Set whether the
Wi-Fi network broadcasts
its SSID.
|
|
Automatically obtain IP address and DNS
|
Set whether your
BlackBerry® device receives a
routable IP address, a subnet mask, DNS settings, and a gateway address from
the
Wi-Fi network.
|
|
Allow inter-access point handover
|
Set whether your device remains connected to the
Wi-Fi network when you move between wireless
access points.
|
|
VPN profile
|
If necessary, set a VPN profile to use with the saved
Wi-Fi network.
|
|
IP Address
|
Type the IP address for your device.
|
|
Subnet mask
|
Type the subnet mask for the wireless access point that
your device should connect
to.
|
|
Primary DNS
|
Type the primary DNS that
your device should connect
to.
|
|
Secondary DNS
|
Type the secondary DNS that
your device should connect
to.
|
|
Default gateway address
|
Type the default gateway IP address that
your device should connect
to.
|
|
Domain suffix
|
Type the domain that your device uses to resolve host names
into IP addresses.
|
WEP options
These options appear if you choose the WEP security type.
Option
|
Description
|
|---|
|
Select WEP key
|
Set the type of WEP key for the
Wi-Fi network.
|
|
WEP key
|
Type the WEP key for the
Wi-Fi network in hexadecimal format.
|
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
Option
|
Description
|
|---|
|
Passphrase
|
If necessary, type the WPA™ or WPA2™-Personal passphrase to
connect to the
Wi-Fi network.
|
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
Option
|
Description
|
|---|
|
Enterprise Sub-Type
|
If necessary, set the enterprise security method for the
Wi-Fi network.
|
|
Username
|
If necessary, type the user name that you use to connect to
the
Wi-Fi network.
|
|
Password
|
If necessary, type the password that you use to connect to the
Wi-Fi network.
|
|
CA certificate
|
Set the root certificate that your device should use to verify
that it is connecting to the correct
Wi-Fi network.
|
|
Client certificate
|
Set the authentication certificate that your device should use
to connect to the
Wi-Fi network.
|
|
Inner link security
|
If necessary, set the security protocol that the
Wi-Fi network supports for its inner
authentication method.
|
|
Token
|
Set whether you use a hardware token to connect to the
Wi-Fi network.
|
|
Server subject
|
If necessary, type the server subject name that your device
should use to verify that it is connecting to the correct
Wi-Fi network.
|
|
Server SAN
|
If necessary, type the server SAN that your device should use
to verify that it is connecting to the correct
Wi-Fi network.
|
Install a root certificate on your device
You might not be
able to connect to some
Wi-Fi® networks until you
install a root certificate on your
BlackBerry® device.
You can install the root certificate on your computer, and then use
the certificate
synchronization tool of the
BlackBerry®
Desktop Software to synchronize the root certificate between your device and your
computer. For more
information, see the Help for the BlackBerry Desktop Software, or contact your administrator.
Top
UMA connection settings
Depending on your wireless service provider, this feature might not be supported.
For
more information, contact your wireless service provider.
Top
About using UMA with a
Wi-Fi network
If your wireless service provider supports UMA (also known as GAN) and
you subscribe to this service, you might be able to make calls, visit
web pages, and send and receive email messages, PIN
messages, and text messages
with a
Wi-Fi® network. Your
BlackBerry® device
automatically switches between using your mobile network and
Wi-Fi networks, depending on what is available
in the area where you are using your device. For more information about UMA,
contact your wireless service provider.
Top
Change your UMA connection preferences
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Mobile Network Options.
- Change the Connection Preference field.
- Press the
key >
Save.
Top
Submit a
Wi-Fi diagnostic report
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Networks and Connections >
Wi-Fi Network.
-
Press the key >
Troubleshoot >
Wi-Fi Diagnostics.
-
Press the key >
Email Report or
PIN Report.
Top
Set options for
Wi-Fi diagnostic reports
Top
Connection permissions for third-party applications
|
Permission
|
Description
|
|
USB
|
Set whether third-party applications can use physical
connections, such as a USB cable or RS-232 cable, that you have set up for your
BlackBerry® device.
|
|
Bluetooth
|
Set whether third-party applications can use
Bluetooth® connections.
|
|
Phone
|
Set whether third-party applications can make calls or
access call logs.
|
|
Location Data
|
Set whether third-party applications can use your GPS
location information.
|
|
Server Network
|
Set whether third-party applications can access the Internet
or your organization's intranet using your organization's network.
|
|
Internet
|
Set whether third-party applications can access the Internet
through your wireless service provider (for example, using a direct Internet
connection or WAP gateway).
|
|
Wi-Fi (if supported)
|
Set whether third-party applications can use
Wi-Fi® connections.
|
About using Wi-Fi with VPN and software tokens
If you have a
Wi-Fi® enabled
BlackBerry® device and if your
organization uses a VPN to control access to its network, you might be able to
log in to the VPN and access your organization's network using a
Wi-Fi network.
If you have a Wi-Fi®
enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Top
Wi-Fi technology troubleshooting
Top
I cannot connect to a
Wi-Fi network
Depending
on your
BlackBerry® device model, the
Wi-Fi® feature might not be supported.
Try the
following actions:
- Verify that you
have turned on the connection to the
Wi-Fi network.
- Verify that you
are in a
Wi-Fi coverage area.
- Verify that the time on your device is synchronized with the network time.
- If the
Wi-Fi network does not appear in the Set Up
Wi-Fi application, it might be hidden. If
you know the network
name, try connecting to the
Wi-Fi network manually.
- In the
Set Up Wi-Fi application, verify that the
options for the
Wi-Fi network are correct.
- If you switched
Wi-Fi networks manually, switch to another
Wi-Fi network or set your
BlackBerry device to scan for available
Wi-Fi networks.
- If your
wireless service provider supports UMA, verify that your connection preference
is not set to Mobile Network Only.
- If your email
account uses
a
BlackBerry® Enterprise Server,
your device might prevent you from connecting to certain wireless access
points. For more information, contact your administrator.
- If you are
using the Push Button Setup method, verify that the access
point is enabled with
Wi-Fi Protected Setup™, and
that it has been set to send its profile. Verify that another device is not
also attempting to connect at the same time, and that not more than one access
point within range is in this mode.
- If you use PEAP,
EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a
Wi-Fi network, verify that you have installed
the root certificate for the certificate authority server that created the
certificate for the authentication server.
- If you use
EAP-TLS to connect to a
Wi-Fi network, verify that you have added your
authentication certificate to your device.
Bluetooth technology
Top
Bluetooth technology basics
Top
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry
device to a Bluetooth
enabled device, you must first turn on Bluetooth
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth
enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry
device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry
device is on the right side of your body,
wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen.
Top
Turn on Bluetooth
technology
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Top
Pair with a
Bluetooth enabled device
You must pair your
BlackBerry® device with a
Bluetooth® enabled device before you can connect to it.
For more information about preparing the
Bluetooth enabled device for pairing, see the
documentation that came with the
Bluetooth enabled device.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections >
Add New Device >
Search.
-
Click a
Bluetooth enabled device.
-
If necessary, do one of the following:
- If the
Bluetooth enabled device does not have a
keyboard (for example, a wireless headset), on your
BlackBerry device, type the pairing passkey that
either appears on the
Bluetooth enabled
device or is provided in the documentation that came with the
Bluetooth enabled device. The passkey is most
often a numeric or alphanumeric code.
- If the
Bluetooth enabled device has a keyboard (for
example, a laptop), type a pairing passkey of your choice on both devices.
Top
Connect to a paired
Bluetooth enabled device
To perform this task,
Bluetooth® technology must be turned on and your
BlackBerry® device must be paired with the
Bluetooth enabled device.
Your
BlackBerry device might attempt to connect to
the
Bluetooth enabled device
automatically when
Bluetooth technology is turned on and the
devices are within range.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Highlight a
Bluetooth enabled device.
-
Press the
key >
Connect.
-
If necessary, verify that the same number appears in the dialog
box for both paired devices.
To disconnect from a paired
Bluetooth enabled device, highlight the device.
Press the
key >
Disconnect.
Top
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
During a call, press the
key >
Activate <Bluetooth device>.
Share contacts with a paired
Bluetooth enabled car kit
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Highlight a
Bluetooth® enabled car kit.
-
Press the
key >
Transfer Contacts.
Top
Receive a media file using
Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is
sent to your
BlackBerry® device
using
Bluetooth technology, a
dialog box appears on the screen.
-
In the dialog box that appears on your device, click
Yes.
-
In the drop-down list, click a location to save the file in.
-
Click
Save.
Top
Send a media file
You can send your
pictures and videos to applications that you have installed such as
Facebook® for
BlackBerry® devices,
and
YouTube® for
BlackBerry devices.
You can send only media files that you have added.
-
On the Home screen, click the Media icon.
-
Click a media type.
-
If necessary, click a category.
-
Highlight a media file.
-
Press the
key.
- To send a
picture or video, click
Send. Click a message type or an
application.
- To send an audio
file, click the send option for a message type.
-
If necessary, turn on
Bluetooth® technology and choose a device or pair with a
device.
Rename a paired
Bluetooth enabled device
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Highlight a paired
Bluetooth® enabled device.
-
Press the
key >
Device Properties.
-
In the
Device Name field, change the name for the
Bluetooth enabled device.
-
Press the
key >
Save.
Top
Delete a paired
Bluetooth enabled device
To perform this task,
you must first disconnect your
BlackBerry® device from the
Bluetooth® enabled device.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Highlight a paired
Bluetooth® enabled device.
-
Press the
key >
Delete Device.
Top
Bluetooth technology options
Top
Bluetooth profiles
Depending on your
BlackBerry® device model and
wireless network, some profiles might not be supported.
Option
|
Description
|
|---|
|
Audio Source (A2DP)
|
This profile allows you to output audio from your
BlackBerry device to
Bluetooth® enabled devices that
support stereo audio such as stereo headsets, speakers, and car kits.
|
|
A/V Remote Control (AVRCP)
|
This profile allows you to use the buttons on a
Bluetooth enabled headset to perform actions
such as adjusting the volume or playing the next or previous media file on your
BlackBerry device.
|
|
Data Transfer
|
This service allows you to connect your
BlackBerry device to
Bluetooth enabled devices that support the
transfer of data such as media files.
|
|
Desktop Connectivity
|
This service allows you to connect your
BlackBerry device to a
Bluetooth enabled computer that is running
BlackBerry®
Desktop Software
so that you can synchronize your organizer data.
|
|
Dial-Up Networking (DUN)
|
This profile allows you to use your
BlackBerry device as a modem when it is
connected to a
Bluetooth enabled computer that is running
BlackBerry Desktop Software.
|
|
Handsfree (HFP)
|
This profile allows you to connect your
BlackBerry device to
Bluetooth enabled headsets and car kits that
support the Handsfree profile.
|
Headset (HSP)
|
This profile allows you to connect your
BlackBerry device to
Bluetooth enabled
headsets that support the Headset profile.
|
Message Access Profile (MAP)
|
This profile allows you to use a
Bluetooth enabled car kit with your
BlackBerry device to notify you of new
messages. This profile can also help you read, delete, browse, compose, and
send messages.
|
Serial Port Profile
|
This profile allows you to connect your
BlackBerry device to
Bluetooth enabled devices that support desktop
connectivity, wireless bypass, and data transfer.
|
SIM Access
|
If your
BlackBerry device uses a SIM card, this profile
allows you to use a
Bluetooth enabled car kit to control the SIM
card on your
BlackBerry
device so that you can make and receive calls using the car kit. When you use
this feature, data services (browser service, email messaging, PIN messaging,
and MMS messaging) are not available on your device, and phone services are
accessible only through the car kit. Before you can use this feature, you might
need to enter a 16-digit alphanumeric code, generated by the car kit, on your
BlackBerry device.
|
Wireless Bypass
|
This service allows you to connect your
BlackBerry device to a
Bluetooth enabled computer that is running the
BlackBerry Desktop Software so that you can
send and receive email messages and synchronize your organizer data without
using a connection to the wireless network. To use this service, your email
account must use a
BlackBerry® Enterprise Server.
|
Prevent your device from making contacts available to other
Bluetooth enabled devices
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Press the
key >
Options.
-
Change the
Contacts Transfer field.
-
Press the
key >
Save.
To allow your device to make contacts available to other
Bluetooth® enabled devices again, change the
Contacts Transfer field to
All.
Top
Restrict outgoing calls
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Bluetooth Connections.
- Press the
key >
Options.
- Set the Allow outgoing calls field to Never or If Unlocked.
- Press the
key >
Save.
Top
Make your BlackBerry device discoverable
If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Bluetooth Connections.
- Set the Discoverable field to 2 Minutes.
After two minutes, the
Discoverable field switches to
No automatically.
Change the pairing name for your BlackBerry device
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Bluetooth Connections.
- Press the
key >
Options.
- In the Device Name field, type a name for your BlackBerry® device.
- Press the
key >
Save.
Top
Turn off Bluetooth connection notification
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Bluetooth Connections.
- Press the
key >
Options.
- Clear the LED Connection Indicator check box.
- Press the
key >
Save.
To turn on Bluetooth® connection notification again, select the
LED Connection Indicator check box.
Top
Turn off the prompt that appears when connecting or pairing
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Highlight a paired
Bluetooth® enabled device.
-
Press the key
>
Device Properties.
-
Set the
Trusted field to
Yes.
-
Press the
key >
Save.
To turn on the prompt again, set the
Trusted field to
Prompt.
Top
Set the message types that your
Bluetooth enabled car kit notifies you of
To perform this task,
your
Bluetooth® enabled car kit must support the Message
Access Profile (MAP).
For more information about using
Bluetooth technology with your car, see the
documentation that came with your car.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Press the
key >
MAP Options.
-
Select the check box beside one or more message types.
Top
Turn off a
Bluetooth profile
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Press the
key >
Options.
-
In the
Services section, clear the check box beside
one or more
Bluetooth® profiles.
-
Press the
key >
Save.
Top
Encrypt data that you send or receive using
Bluetooth technology
To perform this task,
the paired
Bluetooth® enabled device must support data encryption.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Press the
key >
Options.
-
Select the
Encryption check box.
-
Press the
key >
Save.
Top
Turn off automatic reconnection to
Bluetooth enabled devices
By default, when you
turn on your
BlackBerry® device, your device attempts to connect to
the last
Bluetooth® enabled device that you used.
-
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
-
Click
Bluetooth Connections.
-
Press the
key >
Options.
-
Clear the
Connect on Power Up check box.
-
Press the
key >
Save.
Troubleshooting:
Bluetooth
technology
Top
I cannot type a passkey on a Bluetooth enabled device
If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth devices does not appear
Try the following actions:
- Verify that Bluetooth® technology is turned on.
- Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Top
I cannot pair with a
Bluetooth enabled device
Try the following actions:
- Verify that your
BlackBerry® device is
compatible with the
Bluetooth® enabled device. For
more information, see the documentation that came with the
Bluetooth enabled device.
- If you do not
know the passkey for your
Bluetooth enabled device, see the documentation
that came with the
Bluetooth enabled device.
- If your
BlackBerry device does not detect the
Bluetooth enabled device that you want to pair
with, try making your
BlackBerry device discoverable for a short
period of time. Many car kits need to discover your
BlackBerry device rather than your
BlackBerry device discovering the car kit.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click
Bluetooth Connections. Click
Add New Device. Click
Listen.
Bluetooth enabled devices can detect your
BlackBerry device for 2 minutes.
- Turn off
encryption for
Bluetooth connections between your
BlackBerry device and the
Bluetooth enabled device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click
Bluetooth Connections. Highlight a
Bluetooth enabled device. Press the
key >
Device Properties. Clear the
Encryption check box.
Press the
key >
Save.
Top
I cannot share contacts with a paired Bluetooth enabled device
Try the following:
- Verify that Bluetooth® technology is turned on.
- Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
- Verify that, in the Bluetooth
options, the Contacts Transfer field is not set to Disabled.
- Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles,
see the documentation that came with the Bluetooth enabled device.
Top
Power and battery
Top
Turn off your device
Depending on your
theme, the location or name of the Power Off icon might differ from the
location or name in this task.
-
If you have not set your
BlackBerry® device to turn on
and turn off automatically at specific times, press and hold the
key.
-
If you have set your device to turn on and turn off automatically
at specific times, on the Home screen or in a folder, click the
Power Off icon. If you want your device to
stay turned off until you turn it on again, click
Full Power Off. If you want your device to
turn on again at the specified time or for alarm or calendar reminders, click
Turn Off.
Set your device to turn on and turn off automatically
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Auto On/Off.
-
In the Weekday section, select the Enabled check box.
-
Specify the times when your
BlackBerry®
device should turn on and turn off on weekdays.
-
In the Weekend section, select the Enabled check box.
-
Specify the times when your device should turn on and turn off on
weekends.
-
Press the
key >
Save.
Top
Reset the device
Remove and reinsert the battery.
Check the battery power level
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Device and Status Information.
Top
Tips: Extending battery life
For full instructions, click the links under
Related information at the bottom.
|
Set your
BlackBerry® device to turn on
and turn off automatically.
You can set your device to turn off while you aren't using
it for an extended period, like when you sleep. Data you receive when the
device is turned off automatically updates when the device turns on.
|
On the Home screen
or in a folder, click the
Options
icon.
Click
Device >
Auto
On/Off.
|
|
Set backlighting to remain on for a shorter period of time,
and lower its brightness
|
On the Home screen
or in a folder, click the
Options
icon.
Click
Display >
Screen
Display.
|
|
Turn off network connections you aren't using
|
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
a network connection to clear the check box.
|
|
Close apps when you are finished with them.
When you switch from one app to another,
some apps, such as the Browser app or the Music app,
run in the background, which uses battery power.
|
In an app, press the
key >
Close.
|
|
Switch your vibrating notifications to sound notifications
or LED notifications, lower the volume of your sound notifications, or select a
shorter ring tone
|
On the Home screen,
click the
Sound and Alert Profiles
icon.
Click
Change Sounds and Alerts.
|
|
Delete the original text from a reply message
|
When you are replying to a message, press the
key >
Delete Original Text.
|
|
If your device has a camera flash, turn off the flash
|
On the Home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the
flash off indicator appears.
|
|
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
|
Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the device.
|
Memory and media cards
Top
About media cards
Depending on your BlackBerry®
device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures.
For more information about inserting a media card into your device, see the printed documentation that came with your device.
Top
Supported media cards
Your BlackBerry® device
supports media card sizes up to 32 GB. Only microSD media cards are supported.
Top
View the amount of available storage space on your device
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Storage.
Top
Turn off media card support
When you turn off
media card support, your
BlackBerry® device cannot access the files that are on
your media card.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device.
-
Click
Storage.
-
Clear the
Media Card Support check box.
-
Press the
key >
Save.
Repair files stored on your media card or on your device
CAUTION:
If you run the repair feature on your
BlackBerry® device,
your device might delete files that have errors from your media card or on your
device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Storage.
-
Press the key >
Repair.
-
Complete the instructions on the screen.
If your media card is still not repaired after you run the repair
feature, you might want to try formatting it.
Top
About compression
Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your device compresses device data before encrypting it.
Top
About file encryption
File encryption is designed to protect files that you store on your
BlackBerry® device and on a media card that can be
inserted in your device. You can encrypt the files on your device and on your
media card using an encryption key that your device generates, your device
password, or both.
If you encrypt the files using an encryption key that your device
generates, you can only access the files on your media card when the media card
is inserted in your device. If you encrypt the files using your device
password, you can access the files on your media card in any device that you
insert your media card into, as long as you know the password for the device.
Top
Turn on encryption
To encrypt data on
your BlackBerry® device, you must have set a password for your
device.
Depending on the
amount of storage space available for storing files on your device, you might
not be able to encrypt files on your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Encryption.
-
To encrypt data on your device, in the
Device Memory section, select the
Encrypt check box.
-
To encrypt files that are stored on a media card and on your
device, in the
Media Card section, select the
Encrypt check box and do one of the
following:
- To encrypt files
using an encryption key that your device generates, change the
Mode field to
Device Key.
- To encrypt files
using your device password, change the
Mode field to
Device Password.
- To encrypt files
using an encryption key and your device password, change the
Mode field to
Device Password & Device Key.
-
To also encrypt media files such as pictures, songs, and videos,
select the
Include Media Files check box.
-
Press the
key >
Save.
To stop encrypting data on your device, in the
Device Memory section, clear the
Encrypt check box. To stop encrypting files,
in the
Media Card section, clear the
Encrypt check box.
Top
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your
BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under
Related information at the bottom.
Check how much free storage space you have
|
On the Home screen
or in a folder, click the
Options
icon. Click
Device >
Storage.
|
Delete unneeded files
|
On the Home screen
or in a folder, click the
Files
icon. Find and highlight a file. Press the
key >
Delete.
|
Delete browsing history and clear the cache
|
On the Home screen, click the Browser icon. Press the
key >
Options. Go to the Clear Browsing Data section.
|
Reduce the amount of time
that your device stores email messages and calendar entries
|
On the Home screen, click the Messages icon or Calendar icon. Press the
key >
Options.
|
Stop storing sent messages on your device
|
On the Home screen, click the Messages icon. Press the
key >
Options >
Email
Preferences.
|
Receive only the first
section of long email messages, and choose whether to download more
|
On the Home screen, click the Messages icon. Press the
key >
Options >
Message Display and
Actions.
|
Store files on a media
card instead of the device
|
Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.
|
Reduce the size of pictures you take
|
On the Home screen, click the Camera icon. Press the
key >
Options.
|
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Troubleshooting: Storage and media cards
Top
The application memory on my device is low
When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.
Consider the following guidelines:- Verify that you have deleted old email messages and MMS messages, especially messages with attachments.
- Verify that you have deleted contacts that are already in your organization's address book.
- Verify that you have deleted media files from the device memory.
- If you recently updated your BlackBerry®
Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software.
- Verify that you have cleared the browser cache.
Top
Search
Top
Search for an item
You can search for
organizer items, pictures, videos, help
topics, and more on your
BlackBerry® device.
You can also choose to expand your search to the Internet.
-
On the Home screen, in the upper-right corner, click the search icon.
-
Type your search terms.
To stop a search, press the
key twice.
Set the types of items that are included in searches
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Search.
-
Specify the types of items that you want
to include
in searches.
-
Press the
key >
Save.
Top
Search for messages
You can search for
messages on your
BlackBerry® device. You might also be able to search for
messages in the email application on your computer or in another associated
email account if your email account uses the
BlackBerry®
Internet Service
or a
BlackBerry® Enterprise Server
that supports this feature.
Note: If you search for messages, your device does not search
attachments.
To stop a search, press the
key.
Message search criteria
Field
|
Description
|
|---|
Search Messages
|
Specify whether you search for messages that are on your
BlackBerry® device or for
messages that are in an email application on your computer.
|
Name
|
Specify one or more contacts or email addresses that your device
should search for in messages. To
widen the search, you
can also specify part of a name.
|
Appears in
|
Change the type of address field that your device should search
in for the name or email address.
|
Subject
|
Specify one or more words that your device should search for in
the subject of messages.
|
Message
|
Specify one or more words that your device should search for in
the body of messages.
|
Include Encrypted Messages
|
Specify whether your device searches encrypted messages, plain
text messages, and digitally signed messages.
|
Service
|
If your device is associated with more than one email address,
change the email account that your device should search in for messages.
Not all email accounts support this feature.
|
Folder
|
Change the folder that your device should search for messages in.
|
Show
|
Change the status of messages that your device should search for.
|
Type
|
Change the type of messages that your device should search for.
|
Do more with your message search results
-
In the search results, highlight a message.
-
Press the
key.
- To view more
available search results, click
Get More Results.
- To add the
message that you highlighted to your message inbox, click
Add.
- To add all the
messages from
the search results to your message inbox, click
Add All.
- To delete the
search results, click
Delete Search.
- To start a new
search, click
Search by.
CAUTION:
If you delete a message from the message search
results, the message is also deleted from your message inbox or the email application on your computer.
Top
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
- In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
- Type the text.
- Press the Enter key.
To search for the next instance of the text, press the
key >
Find Next or
Find Next on Page.
Top
View, change, or delete a saved search
-
On the Home screen, click the Messages icon.
-
Press the key
>
Search by >
Advanced.
-
Press the
key.
- To view a list
of saved searches, click
Recall.
- To change a
saved search, click
Recall. Highlight a search.
Press the key
>
Edit Search. Change the search criteria.
Press the
key >
Save.
- To delete a
saved search, click
Recall. Highlight a search. Press the key >
Delete Search.
Top
Search for a contact in your organization's address book
Top
Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
|
Search for an item on your
BlackBerry® device
|
Start typing on the Home screen.
|
|
Search for a contact in a list of contacts
|
Type part or all of a contact name, or type initials
separated by a space.
|
|
Search for text in a message
|
Press
S
|
|
Search for text in a file or an attachment
|
Press
F
|
|
Search for text on a web page
|
Press
F
|
|
Search for text in a presentation
|
Press
F
|
Note: You can change what happens when you type on the Home
screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Top
Security
Top
Security basics
Top
About the device password
If you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons and you'll be prompted to set a new password. If your device uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Set a device password
If you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Password.
-
Click
Set Password.
-
Type a password.
-
Press the
key >
Save.
To turn off your
BlackBerry® device password, clear the
Enable check box.
Top
Change the device
password
- On the Home screen
or in a folder, click the
Options
icon.
- Click Security > Password > Change Password.
Top
Lock your device
If your email
account uses a BlackBerry® Enterprise Server, depending on the options that
your administrator sets, you might not be able to perform this task. For more
information, contact your
administrator.
To lock your
BlackBerry®
device, if you have set a device password, on the Home screen or in a folder,
click the
Password Lock icon.
To unlock your device, type your device password. Press the
Enter key.
Lock
your device when you insert it in the holster
You can also set your BlackBerry® device to lock when you close the flip. If you set your
device to
lock when you close the flip, notification details, such as the sender and
subject line in a message, do not appear on the external display.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Password.
-
Do any of the following:
- Select the
Lock Handheld Upon Holstering check box.
- Select the
Lock Handheld Upon Closing check box.
-
Press the
key >
Save.
Set a limit for device password attempts
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Password.
-
Change the
Number of Password Attempts field.
-
Press the
key >
Save.
Top
Delete device data, third-party applications, or media card
files
Before you delete
your
BlackBerry® device data or media card files, consider
backing up these items so that you have a copy on your computer.
CAUTION:
If you have turned on encryption, the process for
deleting all device data can take up to an hour to complete. You cannot stop
the process after you start it. If you reset your device, the process restarts
after the device restarts.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Security
Wipe.
- To delete data
from the messages application, contacts application, and other applications,
select the
Emails, Contacts, Etc check box.
- To delete all
third-party applications that you have added, select the
User Installed Applications check box.
- To delete all
files from your media card, select the
Media Card check box.
-
Type
blackberry.
-
Click
Wipe Data.
If you are preparing your device for resale and you have an email account
that uses the
BlackBerry®
Internet Service,
to prevent messages from this account from being sent to your device, contact
your wireless service provider to disassociate the account from your device.
Password Keeper
Top
About the
Password Keeper
Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
Top
Change a password in the password keeper
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Highlight a password.
-
Press the key
>
Open.
-
Change the password information.
-
Press the
key >
Save.
Top
Add a password to the password keeper
-
On the Home screen or in the
Applications folder, click the
Password Keeper icon.
-
Press the
key >
New.
-
Type the password information.
-
Press the
key >
Save.
Top
Generate a random password
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Press the
key >
New.
-
Press the key >
Random Password.
-
Press the
key >
Save.
Top
Set criteria for randomly generated passwords
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Press the
key >
Options.
-
Set the random password fields.
-
Press the
key >
Save.
Top
Change the Password Keeper password
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Press the key >
Change Password.
Top
Delete a password from the password keeper
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Highlight a password.
-
Press the
key >
Delete.
Top
Copy a password
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Highlight a password.
-
Press the key >
Copy Username or
Copy Password.
To clear the clipboard, press the
key >
Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Top
Prevent password copying
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Press the
key >
Options.
-
Clear the
Allow Clipboard Copy check box.
-
Press the
key >
Save.
Top
Set a limit for password attempts in the Password Keeper
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Press the
key >
Options.
-
Change the
Password Attempts field.
-
Press the
key >
Save.
Top
Hide or show passwords in the Password Keeper
-
On the Home screen or in the Applications folder, click the Password Keeper icon.
-
Press the
key >
Options.
- To hide passwords in the Password Keeper, clear the
Show Password checkbox.
- To show passwords in the Password Keeper again, select the
Show Password checkbox.
-
Press the
key >
Save.
Top
Encryption
Top
About encrypting data on your device
When encryption for data on your
BlackBerry® device is turned on, your device uses a
private key to encrypt data as it is stored on your device, including data that
your device receives when it is locked. Your device decrypts data as you access
it.
You can set encryption to include or exclude your contacts. If you turn
on encryption for contacts and you receive a call when your device is locked,
the caller name does not appear on the screen.
If you use a smart card certificate for authentication, depending on
the smart card, you might also be able to use one of your smart card
certificates to provide two-factor encryption. In order to access the encrypted
content, you must provide your device password and also connect your device to
your smart card reader.
When you lock your device, an open lock indicator appears at the top of
the screen to indicate that your device is in the process of securing your
data, which includes deleting a copy of the private key from the temporary
device memory. A lock indicator appears at the top of the screen when your
device has deleted the key.
Top
About file encryption
File encryption is designed to protect files that you store on your
BlackBerry® device and on a media card that can be
inserted in your device. You can encrypt the files on your device and on your
media card using an encryption key that your device generates, your device
password, or both.
If you encrypt the files using an encryption key that your device
generates, you can only access the files on your media card when the media card
is inserted in your device. If you encrypt the files using your device
password, you can access the files on your media card in any device that you
insert your media card into, as long as you know the password for the device.
Top
Turn on encryption
To encrypt data on
your BlackBerry® device, you must have set a password for your
device.
Depending on the
amount of storage space available for storing files on your device, you might
not be able to encrypt files on your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Encryption.
-
To encrypt data on your device, in the
Device Memory section, select the
Encrypt check box.
-
To encrypt files that are stored on a media card and on your
device, in the
Media Card section, select the
Encrypt check box and do one of the
following:
- To encrypt files
using an encryption key that your device generates, change the
Mode field to
Device Key.
- To encrypt files
using your device password, change the
Mode field to
Device Password.
- To encrypt files
using an encryption key and your device password, change the
Mode field to
Device Password & Device Key.
-
To also encrypt media files such as pictures, songs, and videos,
select the
Include Media Files check box.
-
Press the
key >
Save.
To stop encrypting data on your device, in the
Device Memory section, clear the
Encrypt check box. To stop encrypting files,
in the
Media Card section, clear the
Encrypt check box.
Top
Set encryption strength
If encryption of
data that is stored on your
BlackBerry® device is turned on, you can set the strength
of the encryption that your device uses to protect data that you receive when
your device is locked.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Encryption.
-
Change the
Strength field.
-
Press the
key >
Save.
Use a certificate to encrypt the encryption keys on your
device
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
If you have
encryption for data that is stored on your
BlackBerry device turned on and your smart card
reader supports this feature, you might be able to use a certificate from the
smart card to encrypt the encryption keys on your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Encryption.
-
Select the
Two-factor Protection check box.
-
Press the
key >
Save.
Top
About encryption keys
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry®
Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device.
You should generate a new encryption key every 2 weeks.
Top
Generate an encryption key
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
If your
email
account uses
a
BlackBerry Enterprise Server that does not
support this feature, you can generate an encryption key using the
BlackBerry®
Desktop Software, if
it includes the email settings tool. For more information, see the Help
in
the
BlackBerry Desktop Software.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Security Status Information.
-
Highlight a service.
-
Press the
key.
-
Click
Regenerate Encryption Key.
Top
Memory cleaning
Top
About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:
- when you insert your device in a holster
- when you do not use your device for a specified period of time
- when you synchronize with your computer
- when you change the time or the time zone for your device
- when you lock your device
Top
Turn on memory cleaning
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Memory
Cleaning.
-
Select the
Enable check box.
-
Press the
key >
Save.
Top
Change when your device deletes sensitive data from the temporary
device memory
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Memory
Cleaning.
- To prevent your
BlackBerry® device from deleting sensitive data when you
insert your device in a holster, clear the
Clean When Holstered check box.
- To prevent your device from
deleting sensitive data when you close the flip, clear the
Clean When Closed check box.
- To prevent your
device from deleting sensitive data when your device remains idle for a
specified period of time, clear the
Clean When Idle check box.
- To change how
long your device waits after you stop using it before it deletes sensitive
data, change the
Idle Timeout field.
-
Press the
key >
Save.
Top
Delete sensitive application data from the temporary device
memory
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Memory
Cleaning.
-
To delete sensitive data for all applications, click
Clean.
Top
View the icon for the memory cleaning application on the Home
screen
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Memory
Cleaning.
-
Select the
Place Memory Cleaner Shortcut on Homescreen
check box.
-
Press the
key >
Save.
Top
Certificates
Top
About certificates
A certificate is a digital document that binds the identity and public
key of a certificate subject. If your email account uses a
BlackBerry® Enterprise Server that supports this feature, you can download
certificates over the wireless network from a certificate authority profile
that is provided by your administrator. The certificate authority signs the
certificate to verify that it can be trusted.
Depending on your organization, enrollment for a certificate might be
required and might also occur automatically.
Top
Certificate basics
Top
Download a certificate from an LDAP-enabled server or DSML-enabled
server
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Press the key >
Fetch Certificates.
-
Specify the search criteria.
-
Press the
key >
Search.
-
Click a certificate.
-
Click
Add Certificate to Key Store.
Top
About certificate enrollment
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile
to receive an updated certificate.
Top
Download a certificate from a certificate authority
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
If your administrator has provided you with a certificate authority
profile, you can enroll with the profile to download a certificate to your
BlackBerry device. If the certificate is
scheduled to expire soon,
you can re-enroll to receive an updated certificate.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificate Enrollment >
Enroll or
Re-enroll.
-
If necessary, type the credentials that you use to connect to your
organization's network.
To hide the screen for
the certificate authority profile while the request is being processed, press
the
key
>
Hide. To return to this screen, on the Home
screen, click the
Certificate Authority Profile icon.
Top
Import a certificate or PGP key that is saved on your device
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a certificate or
PGP® key.
-
Press the key >
Import Certificate or
Import PGP Key.
To view the certificate or
PGP
key, press the
key >
Display Certificate or
Display PGP Key.
Top
Import a certificate or PGP key from a media card
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates or
PGP.
-
Press the key > Show Media Card Certificates or
Show Media Card PGP Keys.
To view the
certificate or
PGP® key, press the
key >
Display Certificate or
Display PGP Key.
Top
View properties for a certificate
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Click a certificate.
Top
Certificate properties
|
Property
|
Description
|
|
Revocation Status
|
This field displays the revocation status of the certificate
at a specified date and time.
|
|
Trust Status
|
This field displays the trust status of the certificate
chain. A certificate can be explicitly trusted (the certificate itself is
trusted), implicitly trusted (the root certificate in the certificate chain is
trusted on your
BlackBerry® device), or not
trusted (the certificate is not explicitly trusted and the root certificate in
the certificate chain is not trusted or does not exist on your device).
|
|
Expiration Date
|
This field displays the expiration date of the certificate,
as specified by the certificate issuer.
|
|
Certificate Type
|
This field displays the certificate format. Your device
supports X.509 and WTLS certificate formats.
|
|
Public Key Type
|
This field displays the standard to which the public key
complies. Your device supports
RSA®, DSA,
Diffie-Hellman, and ECC keys.
|
|
Subject
|
This field displays information about the certificate
subject.
|
|
Issuer
|
This field displays information about the certificate
issuer.
|
|
Serial Number
|
This field displays the certificate serial number in
hexadecimal format.
|
|
Key Usage
|
This field displays approved uses of the public key.
|
|
Subject Alt Name
|
This field displays an alternate email address for the
certificate subject, if an alternate email address is available.
|
Signature Algorithm
|
This field displays the algorithm that the certificate issuer used to generate the digital signature.
|
|
SHA1 Thumbprint
|
This field displays the SHA-1 digital thumbprint of the
certificate.
|
|
MD5 Thumbprint
|
This field displays the MD5 digital thumbprint of the
certificate.
|
View one type of certificate in the certificate list
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Press the
key.
-
Click one of the following menu items:
- Show
Personal Certificates
- Show
Others' Certificates
- Show
CA Certificates
- Show
Root Certificates
To view all the certificates on your
BlackBerry® device, press the
key >
Show All Certificates.
Top
Send a certificate
When you send a
certificate, your
BlackBerry® device sends the public key, but does not
send the corresponding private key.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key > Send via Email or Send via PIN.
Delete a certificate
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the
key >
Delete.
Top
View the certificate chain for a certificate
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key > Show Chain.
Top
Certificate status
Top
Status indicators for certificates and certificate authority profiles
Status indicators for certificates
|
Indicator
|
Description
|
|
|
The certificate has a corresponding private key that is
stored on your
BlackBerry® device or a smart
card.
|
|
|
The certificate chain is trusted and valid, and the
revocation status of the certificate chain is good.
|
|
|
The revocation status of the certificate chain is unknown,
or a public key for a certificate in the certificate chain is weak.
|
|
|
The certificate is untrusted or revoked, or a certificate
in the certificate chain is untrusted, revoked, expired, not valid, or cannot
be verified.
|
Status indicators for certificate authority profiles
|
Indicator
|
Description
|
|
|
A valid certificate is associated with the certificate
authority profile.
|
|
|
A new certificate is being retrieved because the current
certificate is scheduled to expire soon.
|
|
|
The enrollment request is pending approval from the
certificate authority.
|
|
|
Enrollment with the certificate authority profile is
pending because an action from the user is required to continue, or because
enrollment is scheduled to occur later.
|
|
|
Enrollment with the certificate authority profile is
required and will occur automatically.
|
Top
Check the revocation status of a certificate or certificate chain
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key > Fetch Status or Fetch Chain Status.
Top
Change the trust status of a certificate
Depending on the types
of certificates that your administrator allows, you might not be able to trust
some types of certificates.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key >
Trust or
Distrust.
-
If you are trusting a certificate, do one of the following:
- To trust the
highlighted certificate, click
Selected Certificate.
- To trust the
highlighted certificate and all the other certificates in the chain, click
Entire Chain.
Top
Revoke a certificate
If you revoke a
certificate, the certificate is revoked only in the key store on your
BlackBerry® device. Your device does not update the
revocation status on the certificate authority or CRL servers.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key >
Revoke >
Yes.
-
Change the
Reason field.
-
Click
OK.
To cancel a certificate hold, highlight the certificate.
Press the
key >
Cancel Hold.
Certificate revocation reasons
|
Reason
|
Description
|
|
Unknown
|
The revocation reason does not match any of the predefined
reasons.
|
|
Key Compromise
|
A person who is not the key subject might have discovered
the private key value.
|
|
CA Compromise
|
Someone might have revealed the private key of the
certificate issuer.
|
|
Change in Affiliation
|
The certificate subject no longer works for the
organization.
|
|
Superseded
|
A new certificate is replacing an existing certificate.
|
|
Cessation of Operation
|
The certificate subject no longer requires the certificate.
|
|
Certificate Hold
|
You want to revoke the certificate temporarily.
|
Certificate options
Top
Change the display name for a certificate
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key >
Change Label.
-
Type a display name for the certificate.
-
Click
OK.
Top
Add an email address to a certificate
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Highlight a certificate.
-
Press the key >
Associate Addresses.
-
Press the key >
Add Address.
-
Do one of the following:
- Click a contact.
- Click
Use Once. Type an email address.
Press the
key on the keyboard.
-
Press the
key >
Save.
Top
Turn off the display name prompt that appears when you add a
certificate to the key store
Top
Turn off the fetch status prompt that appears when you add a
certificate to the key store
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates.
-
Press the key >
Fetch Certificates.
-
Press the
key >
Options.
- To download the
revocation status of a certificate when you add it to the key store, change the
Fetch Status field to
Yes.
- To add a
certificate to the key store without downloading the revocation status, change
the
Fetch Status field to
No.
-
Press the
key >
Save.
Top
Change how often a certificate authority profile checks certificate status
Depending on your
organization, you might be able to change how often a certificate authority
profile checks the status of its certificate. If the certificate is scheduled
to expire soon you can re-enroll with the certificate authority profile to
receive an updated certificate.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificate
Enrollment.
-
Change the
Certificate Revocation Check Interval field.
-
Press the
key >
Save.
Certificate shortcuts
|
View the label and issuer of a certificate
|
Press the
Space key.
|
|
View the properties of a certificate
|
Press the
key.
|
|
View the security level of a personal certificate
|
Press the
Alt key and
L.
|
|
View the serial number of a certificate
|
Press the
Alt key and
S.
|
|
View certificates for certificate authorities
|
Press the
Alt key and
C
|
|
View personal certificates and certificates for other people
|
Press the
Alt key and
E.
|
|
View personal certificates
|
Press the
Alt key and
P.
|
|
View certificates for other people
|
Press the
Alt key and
O.
|
|
View root certificates
|
Press the
Alt key and
R.
|
|
View all certificates
|
Press the
Alt key and
A.
|
PGP keys
Top
About PGP keys
If your email account uses a
BlackBerry® Enterprise Server that supports this feature, you can download
PGP® keys over the wireless
network from a certificate server provided by your administrator. Depending on
your organization, enrollment for a certificate might be required and might
also occur automatically.
PGP keys allow you to send and
receive
PGP messages using your
BlackBerry® device if
you are already sending and receiving
PGP messages on your computer.
Top
PGP key basics
Top
Download a
PGP
key from an LDAP-enabled server
If you use the
PGP® Universal Server, you
might not be able to download
PGP
keys from an LDAP-enabled server.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
PGP
Keys.
-
Press the key >
Fetch PGP Keys.
-
Specify the search criteria.
-
Press the
key >
Search.
-
Click a
PGP key.
-
Click
Add PGP Key to Key Store.
Download a personal
PGP
key from the
PGP Universal
Server
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Press the key >
Download Keys.
Top
Download an updated
PGP
key from an LDAP-enabled server
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Highlight a
PGP® key.
-
Press the key >
Fetch Updated PGP Key.
Top
Import a certificate or PGP key that is saved on your device
-
On the Home
screen or in a folder, click the
Media icon or
Files
icon.
-
Find and highlight a certificate or
PGP® key.
-
Press the key >
Import Certificate or
Import PGP Key.
To view the certificate or
PGP
key, press the
key >
Display Certificate or
Display PGP Key.
Top
Import a certificate or PGP key from a media card
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificates or
PGP.
-
Press the key > Show Media Card Certificates or
Show Media Card PGP Keys.
To view the
certificate or
PGP® key, press the
key >
Display Certificate or
Display PGP Key.
Top
View properties for a PGP key
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
PGP.
- Click a PGP® key.
- Click View Subkey.
Top
PGP key properties
|
Property
|
Description
|
|
Revocation Status
|
This field displays the revocation status of the
PGP® key at a
specified date and time.
|
|
Trust Status
|
This field displays the trust status of the
PGP key. A
PGP key can be
explicitly trusted (the
PGP key itself is
trusted), implicitly trusted (the
PGP key is
associated with a private key on your
BlackBerry® device), or not
trusted (the
PGP key is not
explicitly trusted and is not associated with a trusted
PGP key on your
device, and a chain of digital signatures to a trusted key does not exist).
|
|
Creation Date
|
This field displays the date that the
PGP® Universal Server generated the
PGP key.
|
|
Expiration Date
|
This field displays the date that the
PGP Universal
Server specified as the expiration date of the
PGP key.
|
|
Email Address
|
This field displays the email address that is associated
with the
PGP key. Multiple
Email Address fields might appear.
|
|
Public Key Type
|
This field displays the standard to which the public key
complies. Your device supports
RSA®, DSA, and
Diffie-Hellman keys.
|
|
Key Usage
|
This field displays approved uses of the
PGP key.
|
|
Fingerprint
|
This field displays the
PGP key
fingerprint in hexadecimal format.
|
Send a PGP key
When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
PGP.
- Highlight a PGP key.
- Press the key > Send via Email or Send via PIN.
Delete a PGP key
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
PGP.
- Highlight a PGP® key.
- Press the
key >
Delete.
Top
Clear the PGP data cache
The PGP® data cache contains cached PGP
public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal
Server.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
PGP.
- Press the key > Clear Universal Cache.
The next time that you send a PGP protected message, your device downloads an updated PGP Universal
Server policy and updated PGP
public keys from the PGP Universal
Server.
Top
PGP key status
Top
PGP key status indicators
|
Indicator
|
Description
|
|
|
The
PGP® key has a corresponding
private key that is stored on your
BlackBerry® device.
|
|
|
The
PGP key is trusted and valid, and the revocation
status of the
PGP key is good.
|
|
|
The revocation status of the
PGP key is unknown or the key is weak.
|
|
|
The
PGP key is untrusted, revoked, expired, not
valid, or cannot be verified.
|
Check the revocation status of a PGP key
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
PGP.
- Highlight a PGP® key.
- Press the key > Fetch Status.
Top
Change the trust status of a PGP key
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
PGP.
- Highlight a PGP® key.
- Press the key > Trust or Distrust.
Top
Revoke a
PGP
key
If you revoke a
PGP® key, the
PGP
key is revoked only in the key store on your
BlackBerry® device. Your device does not update the
revocation status on the
PGP® Universal Server.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Highlight a
PGP® key.
-
Press the key >
Revoke >
Yes.
-
Change the
Reason field.
-
Click
OK.
PGP key revocation
reasons
|
Reason
|
Description
|
|
Unknown
|
The revocation reason does not match any of the predefined
reasons.
|
|
Superseded
|
A new
PGP® key is
replacing an existing
PGP key.
|
|
Key Compromise
|
A person who is not the key subject might have discovered
the private key value.
|
|
Key Retired
|
The
PGP key is no
longer used.
|
|
User ID Invalid
|
The user information for the
PGP key is not
valid.
|
PGP key options
Top
Change the display name for a
PGP
key
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Highlight a
PGP® key.
-
Press the key >
Change Label.
-
Type a display name for the
PGP key.
-
Click
OK.
Top
Turn off the display name prompt that appears when you add a PGP key to the key store
Top
Turn off the fetch status prompt that appears when you add a
PGP
key to the key store
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
PGP.
-
Press the key >
Fetch PGP Keys.
-
Press the
key >
Options.
- To download the
revocation status of a
PGP®
key when you add it to the key store, change the
Fetch Status field to
Yes.
- To add a
PGP key to the key store
without downloading the revocation status, change the
Fetch Status field to
No.
-
Press the
key >
Save.
Top
PGP key shortcuts
|
View the label of a
PGP® key
|
Press the
Space key.
|
|
View the properties of a
PGP key
|
Press the
key.
|
|
View the security level of a
PGP private key
|
Press the
Alt key and
L.
|
|
View personal
PGP keys
|
Press the
Alt key and
P.
|
|
View
PGP keys for other people
|
Press the
Alt key and
O.
|
|
View all
PGP keys
|
Press the
Alt key and
A.
|
Troubleshooting:
PGP keys
Top
I cannot download a
PGP key from an LDAP-enabled
server
Try the following actions:
- Verify that your
organization permits you to download
PGP® keys from an
LDAP-enabled server. For more information, contact your administrator.
- If you changed
the connection type that your
BlackBerry®
device uses to connect to an LDAP-enabled server, try using the default
connection type.
Top
Certificate servers
Top
Add a certificate server
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Advanced Security Settings >
Certificate
Servers.
- Press the key > New Server.
- Specify information for the certificate server.
- Press the
key >
Save.
Top
Change connection information for a certificate server
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificate
Servers.
-
Highlight a certificate server.
-
Press the
key >
Edit.
-
Change the connection information for the certificate server.
-
Press the
key >
Save.
Top
Connection options for OCSP and CRL servers
|
Option
|
Description
|
|
Friendly Name
|
Type a display name for the certificate server.
|
|
Server URL
|
Type the web address of the certificate server.
|
Connection options for LDAP-enabled servers and DSML-enabled
servers
|
Option
|
Description
|
|
Friendly Name
|
Type a display name for the server.
|
|
Server Name
|
Type the network address of the server.
|
|
Base Query
|
Type the base query information for the server using X.509
certificate syntax (for example, o=test.rim.net).
|
|
Port
|
Type the port number for your organization’s network. The
default port number is 389.
|
|
Authentication Type
|
Specify whether you must log in to the server.
|
|
Connection Type
|
Specify whether your
BlackBerry® device uses an SSL
connection or a TLS connection to connect to the server.
|
Send connection information for a certificate server
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Certificate
Servers.
-
Highlight a certificate server.
-
Press the key >
Email Server or
PIN Server.
Top
Delete a certificate server
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Advanced Security Settings >
Certificate
Servers.
- Highlight a certificate server.
- Press the
key >
Delete.
Top
Key store
Top
About the key store
The key store on your
BlackBerry® device might store the following items. To
access these items in the key store, you must type a key store password.
- Personal certificates
(certificate and private key pairs)
- Certificates that you
download using the certificate synchronization tool of the
BlackBerry®
Desktop Software
- Certificates that you
download from an LDAP-enabled server or DSML-enabled server
- Certificates that you
download from a certificate authority profile
- Certificates that you
import from your device or a media card
- Certificates that you add
from a message
- Root certificates that are
included in the
BlackBerry Desktop Software
- Personal
PGP® keys (public and private key pairs)
- PGP public
keys that you download from an LDAP-enabled server
-
PGP public keys that you import from your device
or a media card
- PGP public
keys that you add from a message
Top
Change the key store password
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
Press the key >
Change Key Store Password.
Top
Synchronize the key store password with the device password
If you synchronize
the key store password with your
BlackBerry® device
password, when you change your device password, the key store password changes
to match it automatically.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
Change the
Use Device Password as Key Store Password
field to
Yes.
-
Press the
key >
Save.
Change when your device deletes the key store password
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
Change the
Key Store Password Timeout field.
-
Press the
key >
Save.
To access private keys
after your
BlackBerry® device deletes the key store password, you
must type your key store password.
Top
Add contacts to your Contacts application automatically when you add
items to the key store
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
Select the
Add Certificate Email to Contacts check box.
-
Press the
key >
Save.
Top
Change the service that your device uses to download certificates
Depending on your organization, you might not be able to change the service that your BlackBerry®
device uses to download certificates. For more information, contact your administrator.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Advanced Security Settings >
Key
Stores.
- Change the Certificate Service field.
- Press the
key >
Save.
Turn off automatic backup and restore of key store data
By default, items in
the key store on your
BlackBerry® device are backed up or restored when you
back up or restore your device data. For security reasons, If you do not want
to back up your private key to your computer or restore your private key from
your computer, you can turn off automatic backup and restore of key store data.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
Clear the
Allow Key Store Backup/Restore check box.
-
Press the
key >
Save.
To turn on automatic backup and restore of key store data, select the
Allow Key Store Backup/Restore check box.
Change the refresh rate for certificate revocation lists
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
In the
Certificate Status section, change the
Expires After field.
-
Press the
key >
Save.
Your
BlackBerry® device downloads a new revocation status
automatically when your device uses a key store item with a status that is
older than the time limit that you set.
Top
Reject certificate revocation lists from unverified CRL
servers
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
Key
Stores.
-
Clear the
Accept Unverified CRLs check box.
-
Press the
key >
Save.
Your
BlackBerry® device rejects certificate revocation lists
from CRL servers that the
BlackBerry® MDS Connection Service cannot verify.
Top
Smart cards
Top
About using a smart card with your device
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device.
You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want
to transfer media files between your microSD smart card and your
computer in mass storage mode, you must temporarily turn off
two-factor authentication or select a different authentication option.
If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates
to send S/MIME-protected messages.
Top
Turn on two-factor authentication
To perform this task,
you must have set a password for your
BlackBerry® device and have the smart card password that
you received with your smart card.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Password.
- To use a smart
card and your device password to unlock your device, set the
Authentication Type field to
Smart Card.
- To use your
connected smart card reader (even if the smart card is not inserted) and your
device password to unlock your device, set the
Authentication
Type field to
Proximity. Select
the
Prompt for Device Password check
box.
-
Press the
key >
Save.
Top
Import a certificate from a smart card
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Advanced Security Settings >
Certificates.
- Press the key > Import Smart Card Certs.
- Type your smart card password.
- Select the check box beside a certificate.
-
Click OK.
- Type your key store password.
- Click OK.
Top
Lock your device when you remove your smart card from your smart card reader
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Password.
- If necessary, change the User Authenticator field to Smart card.
- Change the Lock On Card Removal field to Enabled.
- Press the
key >
Save.
Top
About smart password entry
If you use advanced authentication and
your BlackBerry® device password or smart card password is
numeric, you might be able to use smart password entry in some
password fields. When smart password entry is turned on, your
device is designed to remember the format of a password that you type in a password field. When you type
the password again, your
device applies a smart
password filter to the password field. If the password is numeric, a 123
indicator appears beside the password field and you do not
have to press the Alt key to type numbers.
If the password is
alphanumeric, an ABC indicator appears beside the password field.
To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device.
Top
Turn off smart password entry
To perform this task, you must be using a smart card and a password to unlock your BlackBerry®
device.
You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Password.
- If necessary, change the User Authenticator field to Smart Card.
- Set the Smart Password Entry field to Disabled.
- Press the
key >
Save.
To turn on smart password entry again, set the
Smart Password Entry field to
Enabled.
Top
Switch smart password filters
In a blank password field, press the Enter key.
The indicator for the new smart password filter appears beside the password field.
Top
Prerequisites:
Using authentication certificates
- Your BlackBerry® device
must have the correct smart card driver and smart card reader driver installed.
- You must have imported a certificate from your smart card that you can use for signing and verification.
- You must turn on advanced authentication.
- You must have set a device password.
- You must have the smart card password that you received with your smart card.
Top
Use a certificate to authenticate your smart card
To perform this task,
you must be using a smart card and a password to unlock your
BlackBerry® device.
If you use a
certificate to authenticate your smart card, the certificate authenticates your
smart card whenever you use your smart card to unlock your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Password.
-
If necessary, change the
User Authenticator field to
Smart card.
-
Change the Authentication Certificate
field.
-
Press the
key >
Save.
To stop using a certificate to authenticate your smart card, set the
Authentication Certificate field to
None.
Top
Check the status of your authentication certificate
automatically
To perform this task,
you must be using a smart card and a password to unlock your
BlackBerry® device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Password.
-
If necessary, change the
User Authenticator field to
Smart Card.
-
Change the
Certificate Status Check field.
-
Press the
key >
Save.
If your device checks
the status of your authentication certificate and finds that it is revoked or
expired, your device locks.
Top
Store the passphrase for your smart card on your device
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Smart Card.
-
Select the
PIN Caching check box.
-
Press the
key >
Save.
Your
BlackBerry® device stores the passphrase for the same
length of time as it stores your key store password.
Top
Turn off notification for smart card connections
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Smart Card.
-
Clear the
LED Session Indicator check box.
-
Press the
key >
Save.
To turn on notification for smart card connections, select the
LED Session Indicator check box.
Top
VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
Top
About VPN profiles
A VPN profile contains the information that you require to log in to
your organization's network over VPN.
Depending on your organization, you might have more than one VPN
profile on your BlackBerry® device. For more information about VPN profiles, contact your
administrator.
Top
Log in to a VPN
- Your email account must use
a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
- If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
VPN.
-
To connect to your organization's network, click
Log in.
Top
Change the user name and password for a VPN profile
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
VPN.
-
Highlight a VPN profile.
-
Press the
key >
Edit.
-
In the
Username
field, type a new user name.
-
In the
Password
field, type a new password.
-
Press the
key >
Save.
Top
About software tokens
You might need a software token to log in to a VPN.
A software token includes a token code that your device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Top
Change the software token for a VPN profile
To perform this task,
the software token that you want to use must be installed on your
BlackBerry® device. For more information, contact your
administrator.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Advanced Security Settings >
VPN.
-
Highlight a VPN profile.
-
Press the
key >
Edit.
-
Change the
Software
Token Serial
Number
field.
-
Press the
key >
Save.
Top
Change the PIN for a software token on your device
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Security >
Advanced Security Settings >
Software
Tokens.
- Click a software token > Specify PIN.
Top
Verify security software manually
Security self-tests
are designed to verify that security software is implemented correctly on your
BlackBerry® device.
The tests should run automatically after you restart your device, but you can
also verify security software manually.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Security >
Security Status Information.
-
Press the key >
Verify Security Software.
Third-party application control
Top
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or resource.
Top
Reset connection permissions for third-party applications
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Application Management.
-
Press the key
>
Edit Default Permissions.
-
Press the key >
Reset All Firewall Prompts.
-
Press the key >
Apply Defaults to All.
Top
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Top
Set up a direct Internet connection for a third-party
application
To get the user name
and password for the APN, contact your wireless service provider.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Advanced System
Settings > TCP IP.
-
Type the APN information.
-
Press the
key >
Save.
Turn on safe mode
When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
- Remove and reinsert the battery.
- When the red LED light goes out, press and hold the Escape key as the device is loading.
- When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.
To turn off safe mode, repeat step 1.
Top
Set permissions for a third-party application
Top
Turn off a prompt for a third-party application connection
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click Device >
Application Management.
-
Highlight a third-party application.
-
Press the key >
Edit Permissions >
Prompt Exceptions.
- To allow the
application to connect to a specific location or resource without displaying a
prompt, click
Add Allow. Specify a protocol and, if
necessary, the domain.
- To prevent the
application from connecting to a specific location or resource without
displaying a prompt, click
Add Deny. Specify a protocol and, if
necessary, the domain.
-
Press the
key >
Save.
Top
Interaction permissions for third-party applications
|
Permission
|
Description
|
|
Cross Application Communication
|
Specify whether third-party applications can communicate and
share data with other applications on your
BlackBerry® device.
|
|
Device Settings
|
Specify whether third-party applications can turn on or turn
off your device or change device options, such as display options.
|
|
Media
|
Specify whether third-party applications can access media
files on your device.
|
|
Application Management
|
Specify whether third-party applications can add or delete
application modules or access module information such as an application name or
version.
|
|
Themes
|
Specify whether your device can use third-party applications
as a source for customized themes.
|
|
Input Simulation
|
Specify whether third-party applications can simulate
actions, such as pressing a key on your device.
|
|
Browser Filtering
|
Specify whether third-party applications can register
browser filters with the browser on your device to add, change, or delete
website content before it appears in your browser.
|
|
Recording
|
Specify whether third-party applications can take screen
shots of your device screen or use other applications on your device to take
pictures or recordings.
|
|
Security Timer Reset
|
Specify whether third-party applications can reset the
duration that your device remains unlocked after you stop using it.
|
Data permissions for third-party applications
|
Permission
|
Description
|
|
Email
|
Set whether third-party applications can access email
messages, text messages, or PIN messages on your
BlackBerry® device.
|
|
Organizer Data
|
Set whether third-party applications can access organizer
data such as contacts, calendar entries, tasks, or memos.
|
|
Files
|
Set whether third-party applications can access files that
you store on your device. For example, you can set whether third-party
applications can access files that you transfer to your device using
Bluetooth®
technology or the media manager tool of the
BlackBerry®
Desktop Software.
|
|
Security Data
|
Set whether third-party applications can access certificates
or keys in the key store on your device.
|
Troubleshooting: Security
Top
I cannot download a certificate
If you changed the connection type that your
BlackBerry® device uses to
connect to the LDAP-enabled server or DSML-enabled server, try switching to the
default connection type.
Top
I cannot unlock my device using my smart card
Try performing the following actions:
- Verify that the correct smart card is inserted in the smart card reader.
- Verify that the smart card is inserted in the smart card reader correctly.
- Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
- If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
Top
My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
To continue typing your device password,
press the Escape key.
Service books and diagnostic reports
Top
Accept, delete, or restore a service book
Your wireless
service provider or administrator might send a service book to your
BlackBerry® device over the wireless network to add an
additional service or application to your device.
If your email account uses a
BlackBerry® Enterprise Server,
you can also receive service books on your device using the
BlackBerry®
Desktop Software.
For more information, see the Help in the
BlackBerry Desktop Software.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
Advanced System Settings >
Service Book.
-
Highlight a service book.
-
Press the
key.
- To accept a
service book, click
Accept.
- To delete a
service book, click
Delete.
- To restore a
service book, click
Undelete.
Run a diagnostic report
If you cannot
connect to the wireless network or access services such as email messaging,
your wireless service provider or administrator might ask you to run and submit
a diagnostic report. Your wireless service provider or administrator can use
the report to help you troubleshoot the issue.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Networks and Connections >
Mobile Network.
-
Press the key >
Diagnostics Test.
-
Press the key >
Run.
View, submit, or delete a diagnostic report
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Networks and Connections >
Mobile Network.
-
Press the key >
Diagnostics Test.
-
Highlight a report.
-
Press the
key.
- To view the
diagnostic report, click
View Report.
- To submit the
diagnostic report, click
Email Report or
PIN Report.
- To delete the
diagnostic report, click
Delete.
- To delete all
diagnostic reports, click
Delete All.
Top
Set a default recipient for diagnostic reports
Top
I cannot run or submit a diagnostic report
Try the following actions:
- Try running the diagnostic
report again. In the diagnostic report, press the
key >
Repeat All Steps.
- Verify that your BlackBerry® device is connected to the wireless network.
- If you cannot submit a
diagnostic report to an email address, try submitting the report to a PIN.
Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the
report to an email address.
Top
View the version number of the
BlackBerry Device Software on your
device
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Device >
About Device Versions.
To return to the
Options screen, press the
key three times.
Top
Synchronization
Top
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize
organizer data (contacts, calendar entries, tasks, and memos) between your
BlackBerry®
device and the email application on your computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email
between your device and the email application on your computer
over the wireless network. When you file or delete email messages on
your device, these email messages should be filed or deleted in your email
application. Likewise, any changes that you make to email messages in the email
application on your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact,
calendar entry, or email account, some data or email can't be synchronized or
reconciled.
If wireless data synchronization or wireless email reconciliation isn't
available on your device or if you turned off these features, you can use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize your organizer data and email. For more information, see the Help
in the
BlackBerry Desktop Software.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Reconcile email
over the wireless network
You can set the
Wireless Reconcile option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Select the
Wireless Reconcile check box.
-
Press the
key >
Save.
If your device is associated with a
Microsoft® Outlook® email
account, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
reconcile email
in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
Delete email on your device and in your email application on your
computer
You can set the
Delete On option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Change the
Delete On field to
Mailbox & Handheld.
-
Press the
key >
Save.
It takes a short
period of time for email to be deleted over the wireless network.
Synchronize organizer data over the wireless network
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
-
In the Contacts application, Calendar application, Tasks
application, or MemoPad, press the
key >
Options.
-
If necessary, click a calendar or contact list.
-
Select the
Wireless Synchronization check box.
-
Press the
key >
Save.
If you use the
BlackBerry®
Internet Service, you must use the synchronization tool of the
BlackBerry®
Desktop Software to
synchronize calendar data. For more information, see the Help in the
BlackBerry Desktop Software.
Top
About synchronization conflicts
A synchronization conflict occurs when you change the same email
or organizer data item on your
BlackBerry® device
and in the email application on your computer.
If you reconcile your email
using wireless email reconciliation, on your device, you can set whether the
email
on your device or the email
on your computer takes
precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data
synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Manage email reconciliation conflicts
You can set the On
Conflicts option for each email address that is associated with your
BlackBerry® device.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Change the
On Conflicts field.
-
Press the
key >
Save.
Manage data synchronization conflicts
You can change how
conflicts that occur during organizer data synchronization are resolved by
turning off wireless data synchronization, changing conflict resolution
options, and synchronizing organizer data using the synchronization tool of the
BlackBerry®
Desktop Software.
For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the
BlackBerry Desktop Software.
Top
About backing up and restoring device data
If you have installed the
BlackBerry®
Desktop Software on your computer, you can back up and restore most of your
BlackBerry device
data, including messages, organizer data, fonts, saved searches, and browser
bookmarks using the backup and restore tool of the
BlackBerry Desktop Software.
For more information, see the Help in the
BlackBerry Desktop Software.
If your email account uses a
BlackBerry® Enterprise Server, you might be able to restore synchronized organizer
data to your device over the wireless network. To restore synchronized
organizer data over the wireless network, you must have an activation password.
For more information, contact your administrator.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
Top
Empty the deleted items folder on your computer from your
device
To perform this
task, your work email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your
administrator.
-
On the Home screen, click the Messages icon.
-
Press the
key >
Options >
Email
Reconciliation.
-
If the
Message Services field appears, set this field
to the appropriate email account.
-
Press the key >
Purge Deleted Items.
Top
Troubleshooting: Synchronization
Top
Email
is
not reconciling over the wireless network
Try the following actions:
- Verify that your BlackBerry® device is connected to the wireless network.
- Verify that wireless email
reconciliation is turned on.
- Reconcile email
manually.
On the Home screen, click the Messages icon.
Press the key >
Reconcile Now.
Organizer
data
is not synchronizing over the wireless network
Try the following actions:
- Verify that your BlackBerry® device is connected to the wireless network.
- Verify that
wireless data synchronization is turned on in the Contacts
application,
Calendar
application, Tasks
application,
and MemoPad.
- If you use the
BlackBerry®
Internet Service, you must use the synchronization tool of the
BlackBerry®
Desktop Software to synchronize calendar data. For more information, see the Help
in the
BlackBerry Desktop Software.
Top
Contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Top
Some characters in calendar entries do not appear correctly after
synchronization
If you schedule
appointments or meetings on your
BlackBerry® device that contain
special characters or accents, your computer might not support these
characters.
On your computer, verify that you are using the correct default
code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your
computer.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover device data if your device is
lost, stolen, or corrupted by an unforeseen
issue.
I'm not receiving email messages from personal folders on my
computer
If your
BlackBerry® device is
associated with a
Microsoft® Outlook® email
account, you must use the synchronization tool of the
BlackBerry®
Desktop Software to reconcile email messages in personal folders. For more
information, see the Help in the
BlackBerry Desktop Software.
Top
Accessibility options
Top
About accessibility options
BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility.
Top
Screen
accessibility options
Top
Display closed captions in videos
You can turn on
closed captions so that text displays on the screen when you play video files
that support closed captions.
-
On the Home screen, click the Media icon.
-
Press the key > Media Options.
-
Select the
Display Closed Captions checkbox.
-
If necessary, change the
Appearance field,
Position field, and
Font Scale field.
-
Press the
key >
Save.
Change the display font
Changes to the display font do not apply to the external display.
- On the Home screen
or in a folder, click the
Options
icon.
- Click
Display >
Screen
Display.
- Change the font fields.
- Press the
key >
Save.
Use grayscale or reverse contrast for the screen display
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Accessibility.
- To use grayscale
for the screen display, change the
Color Contrast field to
Greyscale.
- To use reverse
contrast for the screen display, change the
Color Contrast field to
Reverse Contrast.
-
Press the
key >
Save.
Top
Audio and phone accessibility options
Top
Turn on or turn off event sounds
Event sounds alert
you when you turn on or turn off your
BlackBerry® device, when the battery power level is full
or low, and when you connect or disconnect a USB cable or accessory to or from
your device.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Accessibility.
-
Change the Event Sounds field.
-
Press the
key >
Save.
Add a contact alert
You can create
contact alerts that allow you to customize ring tones and alerts for calls and
messages from specific contacts or groups of contacts. When you receive a call
or message from the contact, your
BlackBerry® device
uses the assigned ring tone or alert, even if you select the Silent profile or
Vibrate Only profile. If you do not want to be notified with the assigned ring
tone or alert, you can select the All Alerts Off profile.
-
On the Home screen,
click the
Sound and Alert Profiles
icon.
-
Click Change Sounds and Alerts >
Sounds for Contacts >
Add Contact Alert.
-
In the
Name field, type the name of the contact
alert.
-
In the
Contacts field, type the name of the contact.
-
Click a contact.
-
Change the ring tone and alert information for calls and messages.
-
Press the
key >
Save.
To delete a contact alert, highlight the contact alert that you want to
delete.
Press the
key >
Delete.
Hearing aid mode
Depending on your device model, this feature might not be supported.
Top
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Top
Turn on hearing aid mode
Top
TTY support
Depending on your wireless service provider, this feature might not be supported.
Top
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive
calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.
Top
Turn on
TTY support
- From the Home screen, press the
key.
- Press the key > Options > TTY.
- Change the TTY field to On.
- Press the
key >
Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the
TTY field to
Off.
Top
Voice dialing
Top
Perform an action using a voice command
- On the Home screen or in a folder, click the Voice Dialing icon.
- After the beep, say a voice command.
Top
Available voice commands
- "Call <contact name or phone number>"
- Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth
enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
- "Call <contact name> <phone number type>"
- Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.
- "Call extension <extension number>"
- Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
- "Check my phone number"
- If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
- "Check signal strength"
- Say this voice command to check your wireless coverage level.
- "Check network"
- Say this voice command to check the wireless network that your device is connected to.
- "Check battery"
- Say this voice command to check the battery power level.
- "Repeat"
- Say this voice command to have the last voice prompt repeated to you.
- "Cancel"
- Say this voice command to close the voice dialing application.
Top
Typing
accessibility options
Top
Change or delete a Word Substitution entry
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Word
Substitution.
-
Highlight a Word Substitution entry.
-
Press the
key.
- To change the
Word Substitution entry, click
Edit. Change
the entry.
Press the
key >
Save.
- To delete the
Word Substitution entry, click
Delete.
Top
Type text using the predictive input method
When you are typing text, perform any of the following actions:
- To select the highlighted suggestion and start typing a new word, press the Enter key.
- To select the highlighted suggestion and continue typing the same word, click the word.
- To ignore the suggestions, keep typing.
Top
Change your typing style
You can change how
your
BlackBerry® device recognizes what you type by selecting
a typing style.
-
On the Home screen
or in a folder, click the
Options
icon.
-
Click
Typing and Input >
Typing.
-
For a keyboard, do one of the following:
- To
turn off all typing assistance, change the
Style field to
Direct.
- To
set your device to suggest word predictions as you type, change the
Style field to
Predictive.
-
Press the
key >
Save.
Calculator
Top
Use the calculator
On the Home screen or in the
Applications folder, click the
Calculator icon.
- To
press a key in the calculator, click the key or press the corresponding key on
the
BlackBerry® device keyboard.
Top
Convert a measurement
- On the Home screen or in the Applications folder, click the Calculator icon.
- Type a number.
- Press the
key.
- To convert the number from imperial to metric, click To Metric.
- To convert the number from metric to imperial, click From Metric.
- Click a conversion type.
Top
BrickBreaker
Top
About BrickBreaker
The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Top
BrickBreaker capsules
- Long:
- This capsule makes the paddle longer.
- Slow:
- This capsule
slows down the ball.
- Gun:
- This capsule
enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.
- Laser:
- This capsule enables you to shoot unlimited laser beams at the bricks.
- Multi:
- This capsule
puts four balls in play.
- Catch:
- This capsule
enables you to catch and hold the ball.
- Flip:
- This capsule
changes the direction of the paddle.
- Wrap:
- This capsule
enables you to move the paddle beyond the edge of the screen.
- Bomb:
- This capsule
destroys the next brick that you hit and damages nearby bricks.
- Life:
- This capsule
gives you an additional life.
Top
BrickBreaker scoring
- Catching a capsule:
- 50 points
- Shooting a brick with the gun:
- 50 points
- Hitting a brick with the ball:
- 10 points
- Shooting a brick with the laser:
- 10 points
- Damaging a brick with a bomb:
- 5 points
Top
Play BrickBreaker
- To move the paddle, slide your finger left or right on the trackpad.
- To release the ball in catch mode, press the Space key.
- To shoot the laser or gun, press the Space key.
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Set the paddle speed
-
On the Home screen or in the Games folder, click the BrickBreaker icon.
-
Click Options.
- To set the
paddle speed, choose an option from the
Paddle speed field.
- To accelerate the paddle as you slide your finger on the
trackpad, select the
Paddle acceleration check box.
-
Click Save.
Top
Word Mole game
Top
Word Mole game basics
Top
About the Word Mole game
The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, making it harder to form new words. You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole.
In a single-player game, you complete a level by submitting enough words to reach the required point goal before the time expires. In a practice game, you have unlimited time to play a game.
In a multiplayer game, you compete against other players to win awards for achievements such as submitting the longest word, or receiving the least number of holes.
Top
Form a word
- Click each letter in the word.
- Do one of the following:
- To submit a word, press the key on the keyboard.
- To deselect a letter, click the letter again.
- To deselect all the letters, press the key.
Top
Word Mole game scoring
- Word length:
- Form longer words to gain more points and vegetable bonus letters.
- Letter usage:
- Use less common letters to gain more points.
- Speed:
- Complete the level as quickly as possible to gain more points.
- Water bonus letters:
- Use water bonus letters in a word to fill the watering can.
- Watering can:
- Fill the watering can to grow vegetable bonus letters.
- Vegetable bonus letters:
- Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word.
- Star bonus letters:
- Use star bonus letters in a word to gain bonus points.
- Time bonus letters:
- Use time bonus letters in a word to gain bonus time.
Top
Adjust the volume
-
To increase the volume, press the
Volume Up key on the right side of your
BlackBerry® device.
-
To decrease the volume, press the
Volume Down key on the right side of your
device.
-
To mute the volume, press the
Convenience key on the right side of your
device. To turn off mute, press the
Convenience key again. If you are on a call
and you do not want other people on the call to hear you, you can mute the
call.
Top
Single-player games
Top
Turn on tutorial mode
- During a game, press > Game Options > General.
- Select the check box beside Show Tutorial Tips.
- Click OK.
Top
Save a game
You can save up to four games at one time.
- During a game, press > Save Game.
- If necessary, click a game to overwrite.
- Type a name for the game.
- Click OK.
Resume a game
- On the Home screen, in the Games folder, click the Word Mole icon.
- Click Single Player > Resume Game.
- Click a game.
Top
Multiplayer games
Top
Invite a player
- On the Home screen, in the Games folder, click the Word Mole icon.
- Click Multiplayer > Invite.
- Click a contact.
- Click OK.
When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click
Start.
Top
Accept an invitation
In the Word Mole® game invitation, click Accept.
To start the game, click
Ready. Wait for the game to start.
Top
Set multiplayer game options
To perform this task, you must be the game organizer.
- On the Multiplayer Game Setup screen,
click Setup.
- Do one of the following:
- To set the length for a game, set the Point Goal field.
- To set the season for a game, set the Season field.
- To set bonuses for a game, set the Bonuses field.
- Click OK.
Top
Change your screen name
- On the Multiplayer Game Setup screen, click your screen name.
- Click Change Screen Name.
- Type a new screen name.
- Press the key.
Top
Chat with other players
- On the Multiplayer Game Setup screen,
in the Chat field, type a message.
- Press the key.
Top
Check the stats for a player
- On the Multiplayer Game Setup screen, click a player.
- Click Show Stats.
Top
Remove a player
To perform this task, you must be the game organizer.
- On the Multiplayer Game Setup screen, click a player.
- Click Remove Player.
Top
Troubleshooting: Word Mole
Top
I cannot connect to a multiplayer game
Try performing the following actions:
- Verify that your BlackBerry® device is connected to the wireless network.
- If you are the game organizer, try resending the invitation.
- If you are a game participant, try accepting the invitation again.
- If you are a game participant, verify that the game organizer did not exit the multiplayer game.
Top
Some words that I submit are not recognized
Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Top
Glossary
- ADN
- An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.
- APN
- access point name
- BCC
- blind carbon copy
- BlackBerry MDS
- BlackBerry® Mobile Data System
- CC
- carbon copy
- CDMA
- Code Division Multiple Access
- certificate
- A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.
- CMIME
- Compressed Multipurpose Internet Mail Extensions
- CRL
- certificate revocation list
- CRL server
- A BlackBerry device uses a CRL server to check the most
recently published revocation status of a certificate. Certificate
authorities publish certificate revocation lists on CRL servers.
- DNS
- Domain Name System
- DSA
- Digital Signature Algorithm
- DSML
- Directory Service Markup Language
- DSML-enabled server
- A BlackBerry device uses a DSML-enabled server to search for and
download certificates.
- EAP-FAST
- Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
- EAP-SIM
- Extensible Authentication Protocol Subscriber Identity Module
- EAP-TLS
- Extensible Authentication Protocol Transport Layer Security
- EAP-TTLS
- Extensible Authentication Protocol Tunneled Transport Layer Security
- ECC
- Elliptic Curve Cryptography
- FDN
- Fixed Dialing Number
- FIPS
- Federal Information Processing Standards
- GAN
- generic access network
- GPS
- Global Positioning System
- GSM
- Global System for Mobile Communications®
- HTTP
- Hypertext Transfer Protocol
- IMSI
- International Mobile Subscriber Identity
- IP
- Internet Protocol
- IT policy
- An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
- LDAP
- Lightweight Directory Access Protocol
- LDAP-enabled server
- A BlackBerry® device uses an LDAP-enabled server to search for and
download certificates and PGP® keys.
- LED
- light-emitting diode
- mass storage mode
- Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
- MCC
- mobile country code
- MMS
- Multimedia Messaging Service
- MNC
- mobile network code
- MTP
- Media Transfer Protocol
- OCSP
- Online Certificate Status Protocol
- PEAP
- Protected Extensible Authentication Protocol
- personal certificate
- A personal certificate is a certificate that a certificate
authority
assigns to a user.
- personal PGP key
- A personal PGP® key is made up of a PGP public
key and PGP private key for a user.
- PIN
- personal identification number
- private key
- A private key is a key that only the certificate subject can use.
Private key information is not distributed publically.
BlackBerry devices use private keys to sign email
messages or PIN messages that users send and to decrypt email
messages that users receive.
- public key
- A public key is a key that people other than the certificate
subject can use. BlackBerry devices
use public keys to encrypt email messages or PIN messages that
users send to certificate subjects and to verify the signature on
email messages or PIN messages that users receive from certificate
subjects.
- root certificate
- A root certificate is a self-signed certificate and usually belongs
to a certificate authority.
- RTSP
- Real Time Streaming Protocol
- R-UIM
- Removable User Identity Module
- SAN
- subject alternative name
- SHA
- Secure Hash Algorithm
- SIM
- Subscriber Identity Module
- S/MIME
- Secure Multipurpose Internet Mail Extensions
- SMS
- Short Message Service
- SMSC
- Short Message Service Center
- SSID
- service set identifier
- SSL
- Secure Sockets Layer
- TCP
- Transmission Control Protocol
- TLS
- Transport Layer Security
- Triple DES
- Triple Data Encryption Standard
- TTY
- teletype
- VPN
- virtual private network
- WAN
- wide area network
- WAP
- Wireless Application Protocol
- WEP
- Wired Equivalent Privacy
- WML
- Wireless Markup Language
- WPA
- Wi-Fi Protected Access
- WTLS
- Wireless Transport Layer Security
Top
Legal notice
©2011 Research In Motion Limited. All rights
reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,
names, and logos are the property of Research In Motion Limited and are
registered and/or used in the U.S. and countries around the
world.
iTunes is a trademark of Apple Inc.Bluetooth
is a trademark of Bluetooth SIG.
DataViz,
Documents To
Go,
Sheet to Go,
Slideshow to Go, and
Word to Go
are trademarks
of DataViz, Inc.
Gears and
Google
Mail
are trademarks of Google Inc.
IBM,
Domino,
Lotus,
Lotus
iNotes, and
Lotus
Notes
are trademarks of International Business Machines Corporation.
JavaScript
is a trademark
of Oracle America, Inc.
Microsoft,
Hotmail,
Outlook, Windows Live, and
Windows Media
are trademarks of Microsoft Corporation.Novell and
GroupWise
are trademarks of Novell, Inc.
PGP,
PGP Desktop
Professional, and
PGP Universal
Server
are trademarks of PGP Corporation.
RSA
is a trademark of RSA Security.
vCard
is a trademark of the Internet Mail Consortium.
Wi-Fi,
Wi-Fi Protected Access,
Wi-Fi Protected Setup, and
WPA
are
trademarks of the
Wi-Fi Alliance.
All other trademarks are the property of their respective owners.
Content owners use Windows Media digital rights
management technology (WMDRM) to protect their intellectual property, including
copyrights. This device uses WMDRM software to access WMDRM-protected content.
If the WMDRM software fails to protect the content, content owners may ask
Microsoft to revoke the software's ability to use WMDRM to play or copy
protected content. Revocation does not affect unprotected content. When you
download licenses for protected content, you agree that Microsoft may include a
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Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved.
This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs
is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.
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5,535,239 |
5,267,261 |
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5,600,754 |
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Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
National Center for Supercomputing Applications
University of Illinois at Urbana-Champaign
www.ncsa.uiuc.edu
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PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.
This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have been removed.
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