Update your BlackBerry Device Software

You might want to update your BlackBerry® Device Software for one of the following reasons:

  • to access new applications and features
  • to resolve a technical issue
  • your wireless service provider requires that you update the BlackBerry Device Software

If an updated version of the BlackBerry Device Software is available for you to download, on the home screen of the BlackBerry® Desktop Software, the new version number is listed and the Update my device button appears.

It might take up to an hour to update your device software. During that time, you cannot disconnect your BlackBerry device from your computer.

  1. Connect your device to your computer.
  2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
  3. Do one of the following:
    • To download an update, click Get update.
    • To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
  4. Do any of the following:
    • To keep a backup file of your device data and settings, select the Back up your device data check box. This backup file is restored to your device after the update is complete. If you do not back up your data, your device data, settings, and email messages are deleted from your device after the update is installed.
    • To encrypt your backup data, click Encrypt backup file.
    • If you want to receive an email message when an updated version of BlackBerry Device Software is available, select the Email me when new versions are available check box.
  5. Click Install update.
When you receive a confirmation message that the update is complete, you can disconnect your device.
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