Some of my media files did not synchronize to my device

Try the following actions:

  • Verify that your media card or BlackBerry® device has enough available storage for your media.
  • Verify that your songs do not contain digital rights management (DRM) technologies.
  • Verify that your songs are in a supported format.
  • Verify that mass storage mode is turned on.
  • If the extension for your video files are supported, but the video isn't synchronizing or importing, the video or audio codec might not be supported.
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