Prerequisites: Wi-Fi music sync

Your BlackBerry® device must be running BlackBerry® Device Software 6.0.

If you want to use a Wi-Fi® connection, verify the following requirements:

  • Your device and your computer that has the BlackBerry® Desktop Software installed on it must be connected to the same Wi-Fi network.
  • The Wi-Fi connection for your device must be turned on. When you install Wi-Fi music sync, the Wi-Fi connection for your device should turn on automatically.
  • The Wi-Fi router for your computer that is associated with your device must be turned on.
  • Your computer must be connected to your Wi-Fi router. If your computer uses a wired connection instead of Wi-Fi technology, it must be connected to the same network router.
  • If your device is associated with a BlackBerry® Enterprise Server, the IT policies on your device must allow Wi-Fi connections. For more information, contact your administrator.
Related concepts
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