My computer does not detect my device

Try the following actions:
  • If you are trying to connect your BlackBerry® device to your computer using a USB cable, verify that the USB cable is not damaged.
  • If you are trying to connect your device to your computer using Bluetooth® technology, verify that your device is within range of your computer (a typical range is approximately 10 m).
  • Verify that your device is charged.
  • On your computer, turn off synchronization applications or antivirus applications temporarily.
Related tasks
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