Help Center

Local Navigation

• Welcome to BlackBerry!
  • Feature availability
  • Find more information
  • Start using your device
    • Complete the set-up wizard
    • Set up an email address
  • Navigation and typing
    • About the Menu key and Escape key
    • Move around the screen
  • BlackBerry basics
    • Make a call
    • Change your ringtone
    • Send an email message
    • Send an SMS text message
    • Add a contact
    • Schedule an appointment
    • Take a picture
    • Record a video
    • Visit a web page
    • Turn on the alarm
    • Pair with a Bluetooth-enabled device
  • Troubleshooting basics
    • I cannot make or receive calls
    • I cannot set up an email address
    • I am not receiving messages
    • I cannot send SMS text messages
    • I cannot save media files
    • I cannot play a media file on a web page
    • The battery is not charging
• Shortcuts
• Phone
• Voice commands
• Messages
• Attachments
• Media
• Browser
• Date, time and alarm
• Contacts
  • Contacts
    • Contact basics
      • Add a contact
      • Add a contact from a message, call log or web page
      • Name a custom contact list field
      • About pauses and waits
      • Add a pause or a wait to a phone number
      • View a contact
      • Change a contact
      • Delete a contact
      • Search for contacts in your organisation's address book
      • Manage contact lookup results
    • Customising contacts
      • About custom ringtones
      • Assign ring tones and alerts to a contact
      • Add a caller ID picture for a contact
      • Change the caller ID picture for a contact
      • Delete the caller ID picture for a contact
    • Mailing lists
      • About mailing lists
      • Create a mailing list
      • Change a mailing list
      • View a mailing list
      • Delete a mailing list
    • Multiple contact lists
      • About multiple contact lists
      • Switch contact lists
      • Change the default contact list
    • Contact list options
      • Sort contacts or tasks
      • Change the display options for contacts
      • Turn off the prompt that appears before you delete items
      • View the number of contacts stored on your device
    • Troubleshooting contacts
      • Custom contact list field data is not appearing on my computer
      • Caller ID pictures are not appearing on my device
      • My contact pictures keep changing
  • Calendar
    • Calendar basics
      • About calendar views
      • Switch calendar views
      • Move around a calendar
      • Schedule an appointment
      • Schedule an appointment quickly in Day view
      • Schedule a meeting
      • Recurrence fields
      • Schedule an alarm
      • Check spelling
      • Open an appointment, meeting or alarm
      • Delete an appointment, meeting or alarm
      • Switch days in Day view
    • Meetings
      • Schedule a meeting
      • Recurrence fields
      • Respond to a meeting invitation
      • View your calendar when responding to a meeting
      • Check availability of meeting participants
      • Change the list of participants for a meeting
      • Forward a meeting invitation
      • Delegate a meeting invitation
      • Send an email message to all meeting participants
      • Contact a meeting participant
    • Conference call meetings
      • About conference calls
      • Create a conference call meeting from your device
      • Create a conference call meeting from your computer
      • Enter a conference call meeting
      • Save your conference call information
    • Calendar options
      • Change the default calendar view
      • Change the default reminder time for calendar entries
      • Change the start and end time for days
      • Change the snooze time for reminders
      • Change the email address that you use to send messages or meeting invitations
      • View tasks in a calendar
      • Change the first day of the week
      • Hide free time in Agenda view
      • View more of the subject line for appointments in Agenda view
      • Change how long your device stores calendar entries
      • Turn off the prompt that appears before you delete items
      • View the number of calendar entries stored in a calendar
    • Multiple calendars
      • About multiple calendars
      • Switch calendars
      • Use colour to differentiate calendars
      • Change the calendar that reminds you about appointments
      • Change the default calendar
    • Calendar shortcuts
    • Troubleshooting the calendar
      • I cannot schedule appointments that span more than one day
      • I cannot set some fields when scheduling appointments
      • Some characters in calendar entries do not appear correctly after synchronisation
      • I cannot enter a conference call with the Join Now option
  • Tasks
    • Task basics
      • Create a task
      • Recurrence fields
      • Change a task
      • Change the status of a task
      • Hide completed tasks
      • Send a task or memo
      • Check spelling
      • Delete a task
    • Task list options
      • Sort contacts or tasks
      • Change the snooze time for reminders
      • View tasks in a calendar
      • Turn off the prompt that appears before you delete items
      • View the number of tasks or memos stored on your device
  • Memos
    • Memo basics
      • Create a memo
      • Change a memo
      • Send a task or memo
      • Check spelling
      • Delete a memo
    • Memo list options
      • Turn off the prompt that appears before you delete items
      • View the number of tasks or memos stored on your device
  • Categories
    • About categories
    • Create a category for contacts, tasks or memos
    • Categorise a contact, task or memo
    • Sort contacts, tasks or memos by category
    • Delete a contact, task or memo from a category
    • Delete a category
  • Calculator
    • Use the calculator
    • Convert a measurement
• Ring tones, sounds, and alerts
• Typing
• Language
• Display and keyboard
• Search
• Synchronisation
• Bluetooth technology
• GPS technology
• Maps
• Applications
• BlackBerry Device Software
• Wireless network coverage
• Wi-Fi technology
• Power, battery and memory
• SIM card
• Security
• Service books and diagnostic reports
• Accessibility options
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice