The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

  • Verify that the USB cable is securely connected to your device and a USB port.
  • Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.
  • Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
  • Verify that your computer is not in standby, hibernate, or sleep mode.
  • Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
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