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Change how you transfer files between your device and your computer

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Memory.
  3. Do one of the following actions:
    • To use mass storage mode to transfer files between your BlackBerry device and computer, set the Mass Storage Mode Support field to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
    • To use MTP to transfer media files between your device and computer, set the Media Transfer Protocol (MTP) field to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
    • To receive a prompt to select either mass storage mode or MTP when you connect your device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Prompt.
  4. Press the Menu key.
  5. Click Save.

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