Try performing the following actions:
- Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
- If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
- If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. In particular, many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the Manage Connections icon. Click Set Up Bluetooth. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for two minutes.
- Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save.
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