Help Center

Local Navigation

• Welcome to BlackBerry!
  • Feature availability
  • Find more information
  • Start using your device
    • Complete the set-up wizard
    • Set up an email address
  • Navigation and typing
    • About the Menu key and Escape key
    • Move around the screen
  • BlackBerry basics
    • Make a call
    • Change your ringtone
    • Send an email message
    • Send an SMS text message
    • Add a contact
    • Schedule an appointment
    • Take a picture
    • Record a video
    • Visit a web page
    • Turn on the alarm
    • Pair with a Bluetooth-enabled device
  • Troubleshooting: Basics
    • I cannot make or receive calls
    • I cannot set up an email address
    • I am not receiving messages
    • I cannot send SMS text messages
    • I cannot save media files
    • I cannot play a media file on a web page
    • The battery is not charging
• Shortcuts
• Phone
• Voice commands
• Messages
• Files and attachments
• Media
  • Audio and video files
    • Play a media file
    • Change your ringtone
    • Record a voice note
    • Play the next or previous song
    • Fast-forward or rewind a media file
    • Pause a media file
    • Play a media file on a web page
    • Repeat songs
    • Shuffle songs
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for songs
    • About using a headset
    • Keep backlighting on when you play a video
    • Playlists
      • About playlists
      • Create a standard playlist
      • Add a song to a playlist
      • Add the song that is playing to a playlist
      • Change the order of songs in a playlist
      • Delete a song from a playlist
      • Create an automatic playlist
      • Rename a playlist
      • Delete a playlist
  • Video camera
    • Record a video
    • Turn on video lighting
    • Apply a colour effect to videos
    • Change the video size and format
    • Change the location for storing videos
  • Camera
    • Take a picture
    • Change the size of pictures that you take
    • Set picture quality
    • Change the location for storing pictures
    • Change options to compensate for different light conditions in pictures
    • Apply a colour effect to pictures
    • Change the autofocus setting
  • Pictures
    • View a picture
    • Pan a picture
    • Zoom in to or out from a picture
    • Rotate a picture
    • Save a picture from an MMS message or a web page
    • Use a picture as your device wallpaper
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures in list view
    • Sort pictures
  • Managing media files
    • Rename an audio or video file
    • Rename a picture or picture folder
    • Move a media file
    • Delete a media file or folder.
    • Search for a media file
    • View properties for a media file
  • Memory and media cards
    • About media cards
    • Format the device memory or a media card
    • View the amount of memory used by media files
    • Supported media cards
    • Change the amount of memory available for media files
    • Turn off media card support
    • Change how you transfer files between your device and your computer
    • Turn off mass storage mode or MTP
    • Turn off the prompt for mass storage mode
    • About compression
    • About file encryption
    • Turn on encryption
    • Repair your media card or device memory
  • Transferring and downloading media files
    • About transferring and synchronising media files
    • Supported audio and video file formats
    • Transfer a file between your device and your computer using the Roxio Media Manager
    • Synchronise your music from your computer to your device using BlackBerry Media Sync
    • Transfer a file between your device and your computer in mass storage mode or MTP
    • Change how you transfer files between your device and your computer
    • Save a media file from a web page
    • Save a picture from an MMS message or a web page
    • Download a file or an attachment
    • Stop downloading an attachment
    • Receive a media file using Bluetooth technology
    • Send a media file
    • Download a ringtone
    • Download a picture
  • Media shortcuts
  • Troubleshooting: Media
    • I cannot play a media file on a web page
    • I cannot open media files
    • I cannot save media files
    • My device does not recognise my media card
    • My device is not using the correct ring tone or wallpaper
    • The flash dims or turns off
    • Some pictures that I take are blurry
    • Some features are not available on my device
• Browser
• Date, time and alarm
• Personal organiser
• Ring tones, sounds, and alerts
• Typing
• Language
• Display and keyboard
• Search
• Synchronisation
• Bluetooth technology
• GPS technology
• Maps
• Applications
• BlackBerry Device Software
• Wireless network coverage
• Wi-Fi technology
• Power, battery and memory
• SIM card
• Security
• Service books and diagnostic reports
• Accessibility options
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice