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I cannot make or receive calls

Try performing the following actions:
  • Verify that your BlackBerry® device is connected to the wireless network.
  • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
  • If you are not receiving calls, verify that call forwarding is turned off.
  • If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
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