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Prerequisites: Authentication certificates

  • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device.
  • Verify that you have imported a certificate from your smart card that you can use for signing and verification. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices.
  • Verify that you have set a device password.
  • Verify that two-factor authentication is turned on.
  • Verify that you have the smart card password. You should have received this password when you received your smart card.