My restored contact list does not contain the contacts or groups that I expect

  • If you restored your contact list using a backup file, verify that the backup file that you used is the latest version. To view the properties of a file on your device, press the Menu key and click Properties.
  • If you restored your contact list using a backup file and you did not set BlackBerry® Messenger to automatically save a copy of your contact list changes to your device or media card, the backup file that you used might have been created before you made changes to your contact list.
  • If you restored your contact list using a backup file and your contact list does not contain your groups, you might need to ask someone from the group who has permissions to add members to add you to the group again.
  • If you set BlackBerry Messenger to back up your contact list over the wireless network, you might need to associate an email address with your device that you previously registered with BlackBerry Messenger. In some cases, you might need to back up your contact list over the wireless network again before your contact list is recovered.

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