My contacts are not appearing in BlackBerry Messenger
Your BlackBerry®
Messenger contacts might not appear on the contact list screen if, for example, you switched BlackBerry devices or if you updated your BlackBerry®
Device Software without backing up and restoring your device data.
If you saved a backup file of your contact list to your device, on a media card, or to your computer using the BlackBerry® Desktop Manager, you can restore your contact list using that backup file. Depending on your organization, if you previously associated an email address with a device on which the latest version of BlackBerry Messenger was installed, you might be able to restore your contact list over the wireless network.
Parent topic: Troubleshooting